Shell broadband is awful. Poor signal. When you do get a signal it drops off. No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data. When you can read your emails they send you the same information over and over again
Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric.read more
Feb 27th, 2023
by John Donovan.
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If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!
Shell Energy Broadband Reviews recently posted on broadband.co.uk
27 February 2023
Reviewer ZM: Location Sheffield: Date 2023-02-01
Comments
I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed.read more
Feb 25th, 2023
by John Donovan.
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DutchNews.nl
Damning report slams state, oil companies for Groningen gas failures
February 24, 2023 – By Robin Pascoe
The interests of the people of Groningen were systematically ignored by both the government and oil companies, and making money remained the dominant concern when natural gas extraction started causing earthquakes, according to the parliamentary commission set up to investigate.
The worlds of those making the decisions and the locals were ‘miles apart’, commission chief Tom van der Lee said at the presentation of the report into the problems, which has taken two years and hundreds of interviews to complete.
Gas extraction has become an ‘unprecedented system failure’ and both the public and private sector have failed in their duties, Van der Lee said.
Ministers were not properly informed and that meant that MPs could not fulfill their role as guardians of the public interest. The damage, both material and mental, suffered by locals was consistently underestimated and the maximalisation of profit was the guiding force.read more
Feb 25th, 2023
by John Donovan.
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“Gas extraction in Groningen was so successful and lucrative for the Dutch government, Shell and Exxon Mobil that they hardly took any notion of the long-term risks and the ever-clearer signs of the detrimental effects for the people in Groningen…”
REUTERS
Dutch gov’t, Shell and Exxon ignored Groningen risks for years, inquiry finds
AMSTERDAM, Feb 24 (Reuters) – The Dutch government and energy companies Shell (SHEL.L) and Exxon Mobil (XOM.N) ignored the risks of gas production in Groningen for years, to the detriment of people living in the province, a parliamentary inquiry concluded on Friday.
Prime Minister Mark Rutte and others involved “gravely underestimated” the urgency of the problems in Groningen, said the committee set up to investigate the decades of lucrative gas extraction that caused tremors damaging thousands of houses and buildings in the region.
The massive Groningen field is operated by Shell and Exxon joint venture NAM and was one of Europe’s major suppliers of natural gas for decades.
“These are hard and painful conclusions,” Rutte told a news conference. “They make clear there is a lot to do to help the region and to hopefully restore trust.”
The government will take time provide a full response to the report, he said without indicating how long that would take.
A statement from NAM director Johan Atema said: “It is clear that we need to have a better eye for the society in which we work. It is up to us to show that we as a company have learned from this.”read more
Feb 24th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer David: Location Edinburgh: Date 2023-01-25
Comments
Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID
Reviewer Andy: Location Notts: Date 2023-01-21read more
AVOID, AVOID, AVoID! I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download.We had lower readings from them on different times/days.read more
Feb 24th, 2023
by John Donovan.
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…problems included repeated outages at its Prelude liquefied natural gas (LNG) facility off the western coast of Australia…
REUTERS
Shell CEO creates chief of staff role in management overhaul
By Ron Bousso: February 23, 2023: 4:15 PM GMT
LONDON, Feb 23 (Reuters) – Shell (SHEL.L) Chief Executive Officer Wael Sawan has created a senior role of chief of staff as part of a management overhaul to improve performance after technical problems and other disruption, three company sources said.read more
Feb 22nd, 2023
by John Donovan.
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Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20
Comments
When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper!read more
Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.
Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money.read more
Feb 19th, 2023
by John Donovan.
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…dropped calls, constant redirects, clueless staff, no respect for the customer…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08
Comments
Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.
However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish.read more
Feb 19th, 2023
by John Donovan.
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CBS News
Shell cracker plant once again issued pollution violation notice
BY PATRICK DAMP: / CBS PITTSBURGH
INDUSTRY, Pa. (KDKA) – The Shell cracker plant in Beaver County has once again been issued a pollution violation notice.
This is the third time the state’s department of environmental protection has said the plant has exceeded emission limits, once again violating rolling 12-month standards in November and December.
The plant has only been operational since November.
The DEP said in November it emitted 716 tons of volatile organic compounds, 200 tons above what is allowed. read more
Feb 18th, 2023
by John Donovan.
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GLOBAL WITNESS
Fossil fuel greenwash
15 February 2023
Despite growing pressure to curb greenwashing, oil and gas majors Shell and BP continue to promote environmentally friendly narratives their core business does not back up.
In the wake of a UK government warning in late 2021 to stop making misleading environmental claims, BP has more than doubled the amount spent on purchasing advertisements that greenwash its image on Facebook and Instagram compared to 2021.
Meanwhile Shell has continued to run greenwashing ads on Instagram without disclosing the ads relate to political issues as required by the platform. Meta has allowed Shell to re-publish essentially identical political ads without labelling them as such, and continued to profit from the greenwashing ads of polluting industries.read more
Feb 17th, 2023
by John Donovan.
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GROUPS URGE PA TO TEMPORARILY HALT OPERATIONS AT SHELL CHEMICAL PLANT FOR ONGOING AIR POLLUTION VIOLATIONS
Pittsburgh, PA — A pair of environmental organizations today sent a letter to Pennsylvania urging the state to temporarily halt operations at a Shell plastics chemical plant northwest of Pittsburgh that has repeatedly violated air pollution limits and recently released plumes of black smoke for several hours.
Clean Air Council and the Environmental Integrity Project asked the Pennsylvania Department of Environmental Protection to temporarily halt operations of the Shell Polymers Monaca plant in Beaver County until the company can demonstrate it can operate in compliance with pollution control laws.read more
Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service!read more
A group of European institutional investors is backing a novel London lawsuit against energy giant Shell’s board over alleged climate mismanagement in a case that could have far-reaching implications for how companies tackle emissions.
Client Earth, an environmental law charity turned activist Shell investor, said it had filed a High Court claim on Wednesday, alleging Shell’s 11 directors have failed to manage the “material and foreseeable” risks posed to the company by climate change – and that they are breaking company law.read more
Is it risky to invest in oil and gas? Or is it risky not to?
Recent developments offer evidence of both. I want to unpack those developments today to better understand the future of petroleum in our lives.
On Thursday, the members of the board of directors of Shell, the oil giant, were sued in an English court. An activist group called ClientEarth, which is also a Shell shareholder, alleged that the board members are personally liable for failing to manage climate hazards. It’s the first such liability case against a company board and, depending on how it goes, it could make serving on an oil company board far riskier.read more
Debbie: They really are useless little or no customer service. If you do get to talk to someone they haven't got a clue how to solve things. Never been happy since first signing. I never thought I would admit this but they make TalkTalk seem good. I am now fighting against the cost of 39 po7nd because I haven't returned it. Once again they are lying saying they sent out a self addressed envelope for the return of the modem. Must have got lost in the post.Also my contract ended 8th January it is now 24th and they only just let know. As a company they are devious untrustworthy and morally corrupt. They DO NOT deserve even 1 customer
Tailspin: 29th July 2020 Tailwind Energy Investments Ltd (Co. Reg. No.12776446) was incorporated with one ordinary share of £1 issued to Tailwind Energy Holdings LLP (Co. Reg. No. OC430905) for a consideration of £1
23rd December 2020 Tailwind Energy Investments Ltd issued 290 shares of £1 each to Tailwind Energy Holdings LLP in return for 290 shares of NSV Energy Ltd (Co. Reg. No. 06220464) representing a 100% interest in that entity. Following the transaction, Tailwind Energy Holdings LLP became the parent company of Tailwind Energy Investments Ltd. On the date of issue, the shares of NSV Energy Ltd were valued at $479.9 million resulting in the recognition of an investment of $479.9 million.
On 1st November 2021, Tailwind Energy Investments Ltd declared a dividend of $36.4 million. Tailwind Energy Investments Ltd entered into an agreement with its now subsidiary NSV Energy Ltd to pay the dividends directly to its parent's ultimate shareholders.
For the period ended 31st December 2021 Tailwind Energy Investments Ltd recorded a profit of $36.4 million arising from a dividend declared by its subsidiary in November 2021.
Dividends of $36.4 million ($125,245.7 per share) were declared by Tailwind Energy Investments Ltd for the period ended 31st December 2021.
Companies House records show for Tailwind Energy Holdings LLP under 'People' the following:
Cavendish Energy Holdings Ltd (Co. Reg No.12154073)
Mecuria Asset Holdings (Hong-Kong) Ltd A Private Ltd Company
Mercuria Holdings (UK) Ltd (Co. Reg. No. 123718128)
Companies House Records show that Tailwind Energy Holdings LLP is the 'Designated Member' and only 'Designated Member' for each of the above three companies. There is a 'circularity' here that does not seem correct. Where did the dividend go?
Tailwind Investments Ltd Annual Report and Financial Statements period ended 31st December 2021 indicates Page 16 7.
Tailwind Energy Investments Ltd is a wholly owned subsidiary of Tailwind Energy Holdings LLP itself a 51% subsidiary of Cavendish Energy Holdings Ltd (Co. Reg. No. 12154073) . Cavendish Energy Holdings Ltd is also the ultimate parent company and ultimate controlling party which prepares consolidated financial statements.
Companies House Records show under 'Appointments' for Cavendish Energy Holdings Ltd that Tailwind Energy Holdings LLP is the 'Active LLP Designated Member'.
Where did the $36.4 million dividend go?
Bogus Group: Thanks to Wrath for the clarification.
I recall a lot of competent and committed people at BG Group, I also recall a toxic culture among those aspiring to climb the leadership “greasy pole” at all costs. If Mr Gould’s disparaging comments were not aimed at the latter group, it’s no surprise the meeting ended on a low note. These are the people that set targets, but if they can’t perceive how to deliver, someone (not them) has to be held to account.
Seems like the pressure was being felt regarding Queensland Curtis LNG and the toxic ‘blame culture’ was in full-swing. I understood the cost overrun on this project was in the region of £3.3bn, which is surprising as their General Counsel at the time had written the highly regarded book ‘Project Finance’. It must have been left behind in TVP in preference for “back-end loading”.
Wrath: In response to Bogus Group's enquiry.
The reference to Contractors being given 'equal' status to Employees refers to a speech given by Andrew Gould, then Executive Chairman of BG Group, at a Townhall meeting in the BG cafeteria in the Hutton Building, Thames Valley Business Park, in Q4 2014.
At that Townhall meeting Mr Gould, during his speech to the assembled staff, made many references to 'you' (meaning BG Group Staff) failing to meet targets. (A Freudian slip, perhaps, given his ambition for a knighthood?). Eventually, a senior staff member in the audience corrected Mr Gould and said that he (the senior staff member) would feel happier if Mr Gould used the pronoun 'we' instead of 'you', at which point Mr Gould accepted the criticism and corrected himself. During that speech, Mr Gould also said that it was vital that BG Group meet their targets, especially first export of QC LNG coalbed methane to LNG, by year end. In order to achieve this he said that BG Group Contractors would have 'equal' status to BG Group Employees i.e. 'all hands to the pumps'. That meeting was recorded.
Shell makes $70bn BG offer (oedigital.com)
It was at the end of that meeting, that Sami Iskander, then Chief Operating Officer, stood up and to whoever would listen as they 'fled' the cafeteria with their ears burning made the statement that BG Group, the previous year (?) had spent £200MM assuring work which later cost the company £2Bn because it was wrong.
Bogus Group: Would like to hear more on the thread of these interesting comments.
Contractors were not always on ‘equal status’, particularly when it came to safety. In the BG Group 2010 annual report, Chapman’s statement that contractor safety would be a particular focus in 2011, seemed to infer that contractor performance was the issue, however, BG Group were ultimately responsible for those at the worksites, including contractors. In 2012, his “deep regret” of the unacceptable safety performance deterioration in 2011, would appear to indicate the “particular focus” was misconceived.
Wrath: Andrew Gould, former Executive Chairman of the failed BG Group, whose motives were questionable, would be well reminded that putting contractors on equal status as company employees in order to meet 'stretch' targets is in direct conflict with the 'Constitutions' of the various 'Bodies Corporate', despite alignment through 'bridging' documents.
in response to Wrath...: Technical safety across the board has suffered a similar mindset... "as long as it doesn't blow-up on my watch, it's <>." the new SEAM organization has made it abundantly clear, that safety has to be in "balance with business drivers of production and affordability." When it eventually goes boom, it will be blamed on TSE not the folks who are sweeping the concerns under the rug. the new emperors have no clothes!
Wrath: Subsurface Technical Staff at Shell who previously worked for BG Group would be well advised to remember that reserves should not be booked on subjective technical workflows and furthermore that both the technical workflows used in calculating reserves and their results should be reproducible by the Auditors. The BG philosophy of 'it's alright as long as the oil and/or gas is flowing out of the ground and we don't know where it is coming from' is irresponsible, short sighted and to the detriment of Shell's shareholders. This attitude should be dropped pronto!
Astudley: Internet down 3 times for a day at a time. Reported it never had any contact back or reason given. Useless company out at end of contract.
ANON: RE: Nigerian oil export terminal had theft line into sea for 9 years
Sometimes I think I have seen it all and then this comes along
Nigeria is simply doomed with all the corruption.
Take it from me, this is a major operation to fix. So the top brass must have been involved. Half or more of the population is scratching a living in miserable circumstances, there is no more rule of law and these gangsters lay a pipeline from a terminal and steal oil.
Simply beyond what I can imagine.
TERRIBLE: They cut off my 87 year old moms phone. This isn't just a phone for people of that age its and essential lifeline.
After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn't been sent because of billing issues. That's why it wasn't paid.
So, I settled the bill over the phone.
The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
How incompetent are these people.
I spent another hour on hold. No reply to the call at all this time.
No response to my emailed complaint.
Obviously I now have to find another provider.
But a lot of stress for my mother.
DO NOT DEAL WITH THESE PEOPLE.
They are the worst of the worst.
Date of experience: 10 September 2022
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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