News and information on Royal Dutch Shell Plc
“I’m struggling with the sheer level of incompetence on display by this company. They are basically uncontactable…”: “
16 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Aloof and callous. Truly a faceless organisation. Deliberately falsified billing information: Shell Enery intentionally perverted submitted & photographed meter reading for 1st June – falsely and covertly substantially increased the meter read.
15 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Possibly the worst customer “service” in the UK
I find it ironic that Shell Energy has branched into telecoms as they are utterly hopeless in terms of communication. Long waiting times on the phone (30+ minutes is not unusual), listening to elevator music and some chap telling you how important your call is and that someone will be with you soon (I would like to know SE’s definitions of important and soon); e-mails that go unanswered apart from an automated response: a webchat facility which is not available at 11.30 am (too early? too late?); an over-reliance on Facebook and Twitter which is absolutely no use to someone with no broadband or someone who is not interested in social media; letters which take 10-14 days to arrive based on the date at the top of the letter (snail mail?). Communication is definitely NOT SE’s forte.
Shell completes acquisition of Landmark fuel and convenience network
Jun 1, 2022
Shell Retail and Convenience Operations LLC, a wholly owned subsidiary of Shell Oil Products US (Shell), has completed the acquisition of certain company-owned fuel and convenience retail sites from the Landmark group of companies (Landmark). The acquisition also includes supply agreements for the independently operated fuel and convenience sites.
Building on the strength of its existing networks, this acquisition brings Shell closer to its customers and enhances Shell’s market presence by growing its mobility footprint in a key region in the U.S., which is one of the largest fuels and convenience retail markets in the world.
Shell completes acquisition of Landmark fuel and convenience network
Wed, June 1, 2022
HOUSTON, June 1, 2022 /PRNewswire/ — Shell Retail and Convenience Operations LLC, a wholly owned subsidiary of Shell Oil Products US (Shell), has completed the acquisition of certain company-owned fuel and convenience retail sites from the Landmark group of companies (Landmark). The acquisition also includes supply agreements for the independently operated fuel and convenience sites.
Building on the strength of its existing networks, this acquisition brings Shell closer to its customers and enhances Shell’s market presence by growing its mobility footprint in a key region in the U.S., which is one of the largest fuels and convenience retail markets in the world.
Shell plc Annual General Meeting – Clarification statement regarding Resolution 20
Shell plc (the Company) would like to provide further clarification to shareholders regarding Resolution 20 – the Company’s Energy Transition Progress for the year 2021.
Shell recognises and values the importance of shareholder engagement when considering its energy transition progress. In 2021, shareholders overwhelmingly supported the Shell Energy Transition Strategy, reflected through an advisory vote at the 2021 Annual General Meeting. The Company engaged extensively both before and after this shareholder vote. Insight on this engagement was provided on pages 141, 142 and 143* (see note below) of the Company’s 2021 Annual Report. The Board is grateful for the time and contribution of all those shareholders who provided feedback, and for the broad indications of support for Shell’s strategy.
Evening Standard
Shell profits jump 43% to £7.2 billion amid calls for windfall tax
By Oscar Williams-Grut City Editor @OscarWGrut: 5 May 2022
Oil giant Shell has announced a huge jump in profits amid growing calls for a windfall tax on oil and gas giants.
Royal Dutch Shell reported underlying profits of $9.1 billion (£7.2 billion) in the first quarter, up 43% on the final three months of 2021 thanks to soaring oil and gas prices.
The huge profits are likely to reignite calls for a windfall tax on energy giants. A one-off tax on BP and Shell alone could raise £9 billion for the Treasury, the Liberal Democrats estimate.
“For Shell, the strategy is not risk free. The company was forced to issue a rare apology last month after its traders bought a single cargo of deeply discounted Russian Urals crude, triggering an outcry that included the Ukrainian foreign affairs minister accusing the company of profiting from Ukrainian blood.”: “The moral question awaits its reckoning.”
The Washington Post
The Backdoor That Keeps Russian Oil Flowing Into Europe
By Javier Blas | Bloomberg: 8 April 2022
When is a cargo of Russian diesel not a cargo of Russian diesel? The answer is when Shell Plc, the largest European oil company, turns it into what traders refer to as a Latvian blend.
Current litigation in Florida where Shell has allegedly engaged in a “false, deceptive, and unlawful advertising scheme”
THE ABOVE IMAGE IS FROM THE FLORIDA LEGAL DOCUMENT
EXTRACTS FROM A FLORIDA LEGAL DOCUMENT IN WHICH SHELL OIL COMPANY IS THE DEFENDANT: To drive sales and increase their own revenue, Defendant has engaged in a deceptive pricing scheme which misleads consumers into believing they will be charged a lower price for gasoline purchases made with debit cards, when in reality consumers are charged a higher “credit” price for these transactions. By this action, Plaintiff seeks damages on behalf of the Class as defined herein arising from Shell’s false, deceptive, and unlawful advertising scheme, as well as injunctive and equitable relief to end Shell’s scheme.
Shell Terminated Executive After Stage 4 Cancer Diagnosis
HOUSTON, March 31, 2022 /PRNewswire/ — An amended petition was filed this week in the lawsuit against Shell alleging disability, pregnancy and sex discrimination.
Julia Shur, 47, an employee of Shell was diagnosed with Stage 4 colon cancer in June 2019. A year later, she was terminated for alleged performance reasons despite having led two transactions which resulted in more than $160 million in revenue for Shell that year.
S&PG Global
Platts
Shell expects new US petrochemical complex to start up by year-end: CFO
Shell Chemicals expects its new petrochemical complex in southwest Pennsylvania to come online by year-end, Royal Dutch Shell CFO Jessica Uhl said Feb. 3.
She said during the company’s Q4 2021 earnings call that the company was finishing up the project in 2022, “which should hopefully be up and running by the end of the year.”
The project also will mark Shell’s re-entry into polyolefins. In 2017, CEO Ben Van Beurden said during a company earnings call that Shell has been in polyolefins “through a very difficult convoluted way in the past through a number of joint ventures,” but the new complex “will be a re-entry in a way that will sustain our position as a polyolefins player.”
The Telegraph
Oil and gas trade body drops ‘oil and gas’ from its name
By Matt Oliver: 31 January 2022 • 4:20pm
The trade group that represents UK oil and gas companies is dropping the words “oil and gas” from its name to reflect the ongoing rise of green energy.
Oil and Gas UK will be renamed Offshore Energies UK from February 14, the body said on Monday.
It follows a year-long strategic review by the group, which said the change reflects “the evolving nature of the industry”.
OGUK said its members, which include BP, British Gas owner Centrica, Shell and Chevron approved the name change in December.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
“Absolutely awful. Speed is poor 8mbps, frequent cut outs, can’t use Netflix, Eurosport or Player…”: “Zero review as find this company terrible…”
Posted 24 Jan 2022
Reviewer: Paul: Location Whitstable: Date 2022-01-20
Comments
Avoid at all costs. They have onerous terms and conditions (small print) which they use for hidden charges. Expect to pay more!
Reviewer Andrew Williams: Location – Redditch: Date 2022-01-19
Shell’s attempt to kill damaging US litigation involving senior managers in Shell Corporate Security, including Spymaster James W.D. Hall
By John Donovan
I have provided links (1) (2) to the latest legal submissions (including a motion to dismiss) made by Shell in defence of a discrimination claim by Mr Walied Shater.
He is the third senior member of Shell Corporate Security who has sued Shell Oil Company alleging discrimination by the head of Shell Corporate Security, Mr James W.D. Hall.
Shell gripe website sucked into US litigation between warring Shell global security spymasters
By John Donovan
Our article – “Spectacular falling out of ‘Security Professionals’ at the top of Shell” – is reprinted on several pages of a recently filed 177-page “Exhibit A” in an astonishing lawsuit involving the head of Shell Global Corporate Affairs Security, James W.D. Hall.
Mr Hall has faced a succession of accusers, starting with the Security Manager for Shell Oil Company, Crockett Oaks III. Shell settled his claim. Mr Mike Oliveri, another guy with a senior military/security affairs background also sued Shell on related allegations involving Mr Hall. Mr Oliveri is a decorated war veteran, a Colonel in the U.S. Army Reserve. Mr Hall’s current accuser is Mr Walied Shater a former US Secret Service agent.
OFFICIAL LETTER TO ROYAL DUTCH SHELL CEO BEN VAN BEURDEN AND SHELL OIL COMPANY PRESIDENT GRETCHEN WATKINS DEMANDING AN IMMEDIATE END TO ACTS OF DISCRIMINATION BY SHELL INCLUDING AGAINST A SENIOR SHELL SECURITY MANAGER, MR WALIED SHATER, A FORMER US SECRET SERVICE AGENT.
This article is related to the article we published yesterday making serious allegations against Shell global security boss James W.D. Hall.
Vicious Infighting at the top of Shell Corporate Security
All current members of Shell Corporate Security Department are British white males except one German white male.
REUTERS
National security review stalls sale of Shell U.S. refinery to Mexican state oil firm
Erwin Seba: Publishing date: Nov 30, 2021HOUSTON — A national security review has delayed the sale of Royal Dutch Shell’s controlling interest in a Texas refinery to Mexico’s national oil company Petroleos Mexicanos (Pemex), Shell said on Tuesday.
Shell in May disclosed a sale of its 50% interest in the 302,800 barrel-per-day (bpd) Deer Park, Texas, refinery outside Houston to partner Pemex for about $596 million.
The closing was expected as early as Wednesday.
: I recently moved from a home where I was a Shell Energy customer, to a home that is also supplied by Shell Energy. After 5+ calls and emails promising me my account and most importantly, my tariff, would be carried over, they have failed to do so and they are now ignoring my emails. Their customer service is absolutely diabolical.
: Firstly i have no problem with the broadband quality and general customer service but i have just had a horrendous experience trying to cancel my contract in favour of virgin. i made it very very very clear i just wanted to cancel but the bloke insisted endlessly on try to persuade me otherwise to the point where i was getting proper stressed out. i won't ever go back to Shell
: Where do I start ... AGAIN! Just received ANOTHER message from you regarding my account! Advising me to contact debt management company!. I am, as I keep TRYING to tell you, I'm on Universal Credit but, at the moment I've been sanctioned until the end of July, and also have a hardship fund payment of £*** which I have to pay back until next February! I have no money for all my usual bills off-line this one, so maybe YOU can tell me how I'm supposed to pay this bill with no money! I can't even afford to buy food to last me a month. I have NO MONEY! If Green Star Energy I ad sorted out this problem in the 1st place, I wouldn't be in this mess! Unfortunately I don't have a money tree in my garden, not do I have a money making machine. I'm as poor as a church mouse! I haven't had enough money for 3 years now! Is anyone else having problems with this company? I'll say no more!
: Was with the Post Office broadband until Shell took over. Was emailed to activate my account which I did , WiFi went off. Called several times was kept waiting for someone to answer, must now total 4 hours +. Eventually Ayisha answered must be a fault on the line from the exchange. Then router not recognised! Engineer appointment was made for 31/5/22 — 8am till 1 pm No show. Rang again why no show..Naeem says I’ll transfw you to the technical team ..was cut off. Emailed customer help, reply line is ok , reset your router with a pin, check your wires are fully in the plug. Pat, said she will contact outreach either Tuesday or Wednesday. Meanwhile I’m without WiFi? What’s occurring Shell?
: The Offshore Alliance and the Electrical Trades Union (ETU) have both served Shell with formal notice that industrial action will commence on the Prelude FLNG facility on 10 June.
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I've had an utter nightmare with Shell. After I inherited my fathers house in Jan they have been nothing but trouble.
I called them within a week of the house being put in my name and told them I do not live near the house and to put the account in my name and send any bills to my address. I made it very clear that I would be paying any bills, was happy to do so, and where to send them. Fast forward to early April, we visit the house to find bill after bill addressed "to the occupier".
Again I got in touch right away and told them the NEED to put the account in my name as I won't be visiting the house again as it was set to sell at the end of April. I spoke to a representative who said "No worries, just call us when the house sells and we will settle the account". I did just that and paid them. However I've checked my credit score and have multiple negatives which are now preventing me getting a mortgage. As if dealing with the death of a parent isn't difficult enough Shell have now prevented me getting a mortgage for the next 7 years!!
: Awful customer service that won't talk about your complaint. I have never come across such an evasive company before. Can't wait to change provider!
: Smart meter fitted which fail to register and Shell just estimate bills which overcharge me and in this time of crisis I can do without the grief. The app is useless and keeps failing and you have to log in through the website. Good you may think but no, get regular massages advising data like account information is unavailable. Ofgen transfered me to this company last year when the company I was with went south, maybe they need to look at the suppliers and see if they can indeed look after customers or if they are just profiteering from the energy crisis. I would never recommend them to anybody and cant wait for the day that I can transfer to another supplier.
: App is rubbish. Never loads the actual usage. Fails to upload details from my smart meter - gas and electricity. Never shows statements. Deleted and reinstalled the app. No joy. Very poor. My smart meter mini display is fab - app rubbish
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Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.
Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.
I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind
: Even more bad service
After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could investigate..so l did provide it however l haven't heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.
: Bereavement rip off
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
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