News and information on Royal Dutch Shell Plc
24 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
DO NOT BUY fibrebroadband from these…
DO NOT BUY fibrebroadband from these people. We are now 21 days past the go live date. Still not live. It is impossible to get to talk to some one so far I have been in ques for a total of over 9 hours. Still waiting for email enquiry to be answered 5 days after sending mesage to ask when Fibre will be installed?
17 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Worse mistake was to take on Shell…
Worse mistake was to take on Shell broadband. They are rip off company. You are given a service blindly. You have a 2 week “cooling off” period but thats BEFORE u have a service. This should go against consumer rights. Stuck with a company i do not want otherwise its £300 to cancel. What a [email protected] take. I WOULD NOT RECOMMEND SHELL BROADBAND IN ANY WAY OR SHAPE! stinging me for £35 for a router they did not clearly state needed to be returned. 3 phone calls later and they still charging me. Its a mickey mouse company whose logo is ” rip as many people off as possible. Steal their money and make it impossible for ppl to cancel. Charlatans, daylight robbery. It may be a cheaper provider but this is the reason why. I agreed 21.99 only to find they are charging me 23.99. Another compliant still no feedback. DO NOT TAKE ON SHELL BROADBAND.
The Washington Post
Climate pressure from employees, shareholders rattles Big Oil
Five years ago, Shell chief executive Ben van Beurden sat down for an interview with The Washington Post and said “we believe that climate change is real. We believe that the threat of climate change is real. And we believe that action is needed.”
Today, however, Shell and other oil companies are under fire from those who don’t believe industry leaders are making intelligent choices. Dissident shareholders sought to use annual meetings to press their cases this week. And at Shell’s annual meeting in London on Tuesday, dozens of climate activists wore “Christian Climate Action” T-shirts and rhythmically chanted “we will, we will stop you,” forcing the company’s chairman to halt the proceedings for over an hour.
SHELL ENERGY ‘ROTTEN, RUBBISH BROADBAND!’
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Martin: Location Peterborough: Date 2022-05-13
Comments
I have been with SHELL Energy Broadband now for three terrible months. I had no choice because they took over my Post Office B/b account and I could not leave. I have nearly a year left on this rotten system.
For some reason, it is far, far worse than it ever was. The Post Office was not good but this is a absolutely abysmal. Even short downloaded programs off YouTube continually stop with that “Loading” message.
Music videos just stop midway and take over 5 minutes to load in many cases. I have just tried to watch a SKY NEWS clip on YouTube which is 1 minute 45 seconds long. It took nearly 4 minutes to load and then kept stopping! Trying to contact Shell on the phone is totally pointless and Emails get no response. THIS IS ROTTEN, RUBBISH BROADBAND! Do yourself a big, big favour and go elsewhere for yours! Stay away from SHELL, whatever you do!
THE TIMES
Investor rebellion over climate change at chaotic Shell AGM
The revolt came at a chaotic annual general meeting in London that was delayed for several hours after disruption by environmental protesters. Sir Andrew Mackenzie, Shell’s chairman, called police to clear the room at Central Hall in Westminster and three people were arrested outside the venue.
Shell, Europe’s biggest oil and gas group, is under intense scrutiny by investors and wider society over the speed of its plans to make the transition to cleaner energy. It has committed to eliminating its emissions to net zero by 2050, but faces pressure to make steep cuts in the near term, including from a
By John Donovan: Tuesday 23 May 2022
During the Q&A session at the Shell Plc Annual General Meeting held today in London, a shareholder drew attention to a survey of UK energy companies, the findings of which reflected badly on Shell.
Shell Energy ranked as one of the worst companies in terms of *customer satisfaction.
Shell Plc Chief Executive Officer Ben van Beurden frankly admitted that all is not well at Shell Energy and pledged that remedial action will be taken.
The shellenergy.website publishes related verifiable Trustpilot reviews of Shell Energy on a regular basis.
Reuters
Climate protesters block start of Shell shareholder meeting
By Shadia Nasralla and Ron Bousso:
LONDON, May 24 (Reuters) – A couple of dozen climate protesters disrupted Shell’s (SHEL.L) annual general meeting (AGM) on Tuesday, chanting slogans and holding banners as Shell Chair Andrew Mckenzie tried to start the meeting.
Shell is due to ask its shareholders to vote on a resolution supporting its climate strategy and rebuff a climate resolution from activists, another iteration of which garnered 30% of votes at last year’s AGM.
Breaking News: Security Fiasco at Shell AGM.
11.15 am 24 May 2022
Shell Plc Chairman Sir Andrew Mackenzie announced to assembled shareholders that the AGM meeting is halted because protestors have superglued themselves to seats.
Does the question, therefore, arise of how the activists managed to smuggle superglue into the AGM? The possibility must have been considered bearing in mind that the same superglue tactics have been used previously on a number of occasions by protestors at the Shell Centre building and reported extensively by the news media?
Reports are coming in that about 70 people have taken over Shell’s AGM and brough the meeting to a complete standstill.
Shell Chairman Sir Andrew McKenzie was forced to halt the meeting, taking place in London this morning. He is currently sitting behind his desk on stage with no action taken.
Numerous activists are accusing Shell’s board and shareholders of “ignoring the United Nations” and “ignoring ordinary people”.
McKenzie is trying to restore order, without success so far.
Bloomberg
Shell Climate Case to Return to Focus at Annual Shareholder Meeting
Milieudefensie, the Dutch arm of Friends of the Earth, says Shell’s plans around customer-related emissions — which make up the bulk of its pollution — aren’t in line with last year’s judgment. The group originally brought the case against the company.
“The judge’s verdict is clear and necessary: Shell must stop causing dangerous climate change,” said campaign spokesperson Nine de Pater, who plans to attend the meeting in London as a proxy shareholder.
Contractor quitting puts Shell in spotlight over climate
A longtime contractor for Shell has accusing the oil and gas company of “double talk” by saying it wants to cut greenhouse gas emissions while working on tapping new sources of fossil fuel
By Frank Jordans Associated Press: May 23, 2022, 6:03 PMBERLIN — A longtime contractor for Shell has publicly called out the oil and gas company’s climate plans, accusing the company of “double talk” by saying it wants to cut greenhouse gas emissions while working on tapping new sources of fossil fuel.
skynews
They’re ignoring all the alarms’: Contractor resigns from Shell with warning to staff about ‘extreme harm’ to planet
Caroline Dennett told Sky News that working for Shell was no longer morally compatible with her beliefs about how best to protect the planet and the people who live on it.
: Climate change correspondent @hannahtpsky: Monday 23 May 2022 15:44, UK
A safety consultant who spent more than a decade working as a contractor for Shell has publicly resigned, claiming the oil and gas company is causing “extreme harm” to the planet.
The Guardian
Shell consultant quits, accusing firm of ‘extreme harms’ to environment
Alex Lawson Energy correspondent: Mon 23 May 2022 13.09 BST
A senior safety consultant has quit working with Shell after 11 years, accusing the fossil fuel producer in a bombshell public video of causing “extreme harms” to the environment.
Caroline Dennett claimed Shell had a “disregard for climate change risks” and urged others in the oil and gas industry to “walk away while there’s still time”.
Shell boss Ben van Beurden slammed for reaping more than £18m ahead of possible shareholder rebellion
Shell boss Ben van Beurden has been slammed for reaping more than £18million ahead of a possible shareholder rebellion this week.
Calculations by The Mail on Sunday show that the Dutch businessman – who has led Shell since 2014 – has seen the valuations of his shares and other payments soar.
FT
Odey urges Shell to drop appeal against order to slash emissions
Tom Wilson in LondonOdey Asset Management has called on Shell to drop its appeal against a landmark Dutch court ruling targeting its climate strategy and instead to fund an independent body to audit the emissions of every oil and gas company. Fund manager Henry Steel, who wrote the letter, told the Financial Times that Shell was “sending the wrong signals” by appealing against last year’s Dutch ruling ordering the oil major to cut its emissions by 45 per cent by 2030.
The Guardian
Shell boss faces investor rebellion over £13.5m pay package
Pirc urges shareholders at AGM to vote against Ben van Beurden’s ‘excessive’ pay
Alex Lawson Energy correspondent: Wed 18 May 2022 15.16 BST
The chief executive of Shell is facing an investor revolt over his £13.5m pay packet, as oil and gas firms battle growing calls for a windfall tax on their profits.
The investment adviser Pirc has urged shareholders to vote against Ben van Beurden’s pay packet at next week’s annual general meeting, calling it “excessive”.
: Subsurface Technical Staff at Shell who previously worked for BG Group would be well advised to remember that reserves should not be booked on subjective technical workflows and furthermore that both the technical workflows used in calculating reserves and their results should be reproducible by the Auditors. The BG philosophy of 'it's alright as long as the oil and/or gas is flowing out of the ground and we don't know where it is coming from' is irresponsible, short sighted and to the detriment of Shell's shareholders. This attitude should be dropped pronto!
: Internet down 3 times for a day at a time. Reported it never had any contact back or reason given. Useless company out at end of contract.
: RE: Nigerian oil export terminal had theft line into sea for 9 years Sometimes I think I have seen it all and then this comes along Nigeria is simply doomed with all the corruption. Take it from me, this is a major operation to fix. So the top brass must have been involved. Half or more of the population is scratching a living in miserable circumstances, there is no more rule of law and these gangsters lay a pipeline from a terminal and steal oil. Simply beyond what I can imagine.
: They cut off my 87 year old moms phone. This isn't just a phone for people of that age its and essential lifeline. After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn't been sent because of billing issues. That's why it wasn't paid. So, I settled the bill over the phone. The following day the service was resumed and a demand for the money paid over the phone was sent to her house. How incompetent are these people. I spent another hour on hold. No reply to the call at all this time. No response to my emailed complaint. Obviously I now have to find another provider. But a lot of stress for my mother. DO NOT DEAL WITH THESE PEOPLE. They are the worst of the worst. Date of experience: 10 September 2022
: Zero stars I have no written or verbal contract with shell energy . the same goes for the British government who cannot sell or pass a contract to any utility company that did not exist on my part , I will not be intimidated or threatened or money demanded by fraudulent acts , ie fraud by misrepresentation, fraud by misdirection, and fraud by abuse of position or power read the law shell even the government can't force me I have no contract remove your meters I will starve and freeze before I pay you a penny I paid them nearly 2, 200 quid to get rid they now say I owe them 2,518 they add on not take off I have no contract with you , you are breaking the law bye
: Been on hold for over an hour now. No idea what the customer service is like because I can't get through to anyone. Why did you take over Post Office Broadband customers as you clearly don't have enough staff to cope?
: Uncaring, horrible, hassling, profiteering bunch. I'm 80 with bipolar disorder I am an 80 year old with multiple health issues and diagnosed with bipolar disorder. These people at shell energy are disgusting. I've been unable to log into my account for months. I live in a one bedroom flat and they are taking £250 per month from me, that's before the increases in October. Despite contacting them, I still can't log into my account. I've now been told my (not so) smart meter can't be reached and I have to provide monthly meter readings, when I can barely get down stairs from my flat to the meter because of mobility issues. Worse than that, when I put my email address in to change my password and access the account, I was suddenly logged into an account in the name of Mr Knox, at an address I don't know, who they claim owes them £4,800 and hasn't made a payment in months. It's neither my name nor address. This isn't my account, but it has my personal email address registered against it. Despite advising them of this, I received the standard 'we are receiving a high volume of messages' garbage. They have since emailed me another bill for the imaginary Mr Knox. They are hassling me by sending me someone elses bills and bringing me to the verge of a mental breakdown. According to my son, £250, which they have taken from my bank EVERY month, is way too much for a one bedroom flat too, but I have no idea what I have used because my email logs me into another account in another area. IF THEY DON'T SORT THIS OUT, I'M GOING TO HAVE A MENTAL BREAKDOWN. ASK MY DOCTOR. Uncaring, horrible, hassling, profiteering bunch.
: Useless broadband and company,40 minutes on hold on phone about my internet dropping all the time,told openreach would come on the Monday, NOTHING no call message or openreach. Sent email wanting to know how long I've left on contract as I want to leave them and get another provider NOTHING. I hate ringing up having to wait almost 40 minutes on hold only to talk to someone who don't have any idea what they talking about.
: SHELL'S NOTICE TO VACATE NIGERIA OVER UNENDING OIL THEFT: NOT GOOD FOR THE NATION The rampant oil theft that is forcing Shell out of the Niger Delta, indeed out of Nigeria is one critical embarrassment that has overwhelmed a Federal Government that has failed in all sectors of the country. The petroleum sector remains the only sector footing the entire bills of the country, yet attention is not being given to protecting it from ceaseless sabotage. Against law-abiding citizens engaged in legitimate peaceful protests, trigger-happy security operatives will swing into action to crush any peaceful protest. The common man is driving his car on the road, Police will act to intimidate him, with all manner of contorted allegations and threats, to extort him. But then assign security operatives to check oil theft, they get so connected in no time and begin to aid and abet the oil theft they are mobilised at an outrageous cost to the nation. So, the Military and Nigeria Security & Civil Defense Corps (NSCDC) are as much connected to oil theft as the oil theft is connected to the host communities' leaders, oil company workers and contractors responsible for welding/clamping/clean-up/remediation contracts induced by vandalism. They vandalise pipes and valves to steal crude oil and condensate and the more these occur the more contracts are awarded for repairs/clamping of pipelines and clean-up/remediation activities. So, a lot of people are connected to oil theft beyond those who sell and buy the stolen condensate and crude oil. The fight against oil theft has become a lost battle as they sabotage with a huge economic toll on the commonwealth will continue to thrive, hence Shell has decided to quit her Niger Delta operations to concentrate on the 'deep sea offshore' of the Niger Delta that illegal bunkering syndicates can't access easily. In other shades of oil theft, you have DPR staff that are supposed to keep records of production and volume exported also involved in under declaration of figures. A lot is happening behind the scene at the points of exports, in the terminals. Even among key stakeholders like the Central Bank of Nigeria (CBN), Ministry of Petroleum Resources, NNPC and Accountant General of the Federation, it's an annual drama of conflicting figures when they are subjected to probe and accountability on the revenue generated from oil, condensate and gas, given a particular time frame. Again, the violent youths, also known as restive youths, created by Niger-Delta politicians are also there to disrupt the operations of Shell (SPDC) and other oil companies. Because politicians are not accessible immediately after they win elections and can only engage a few as personal aides thereafter, the rest are going about wreaking havoc on oil companies which they look up to as alternative governments. What's more, politicians and Public officeholders in the Niger Delta are only interested in the monthly allocations from Abuja from which they allocate outrageous portions into security votes that are never accounted for, contracts are inflated to syphon kickbacks into private vaults. All of these stakeholders' knaveries are making onshore operations so unattractive to Shell and other International Oil Companies(IOCs). And it's not a good one if they have to leave. By Zik Gbemre July 13, 2022
: Shell Energy Retail wants to increase customers by over 300% by 2030, however there's no mention about the level of satisfaction that will entail. https://www.shell.co.uk/media/speeches-and-articles.html
: David Bunch aims to more than treble Shell Retail Energy customers by 2030, but no mention about current customer satisfaction. https://www.shell.co.uk/media/speeches-and-articles.html
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