News and information on Royal Dutch Shell Plc
24 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
DO NOT BUY fibrebroadband from these…
DO NOT BUY fibrebroadband from these people. We are now 21 days past the go live date. Still not live. It is impossible to get to talk to some one so far I have been in ques for a total of over 9 hours. Still waiting for email enquiry to be answered 5 days after sending mesage to ask when Fibre will be installed?
17 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Worse mistake was to take on Shell…
Worse mistake was to take on Shell broadband. They are rip off company. You are given a service blindly. You have a 2 week “cooling off” period but thats BEFORE u have a service. This should go against consumer rights. Stuck with a company i do not want otherwise its £300 to cancel. What a [email protected] take. I WOULD NOT RECOMMEND SHELL BROADBAND IN ANY WAY OR SHAPE! stinging me for £35 for a router they did not clearly state needed to be returned. 3 phone calls later and they still charging me. Its a mickey mouse company whose logo is ” rip as many people off as possible. Steal their money and make it impossible for ppl to cancel. Charlatans, daylight robbery. It may be a cheaper provider but this is the reason why. I agreed 21.99 only to find they are charging me 23.99. Another compliant still no feedback. DO NOT TAKE ON SHELL BROADBAND.
The Washington Post
Climate pressure from employees, shareholders rattles Big Oil
Five years ago, Shell chief executive Ben van Beurden sat down for an interview with The Washington Post and said “we believe that climate change is real. We believe that the threat of climate change is real. And we believe that action is needed.”
Today, however, Shell and other oil companies are under fire from those who don’t believe industry leaders are making intelligent choices. Dissident shareholders sought to use annual meetings to press their cases this week. And at Shell’s annual meeting in London on Tuesday, dozens of climate activists wore “Christian Climate Action” T-shirts and rhythmically chanted “we will, we will stop you,” forcing the company’s chairman to halt the proceedings for over an hour.
SHELL ENERGY ‘ROTTEN, RUBBISH BROADBAND!’
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Martin: Location Peterborough: Date 2022-05-13
Comments
I have been with SHELL Energy Broadband now for three terrible months. I had no choice because they took over my Post Office B/b account and I could not leave. I have nearly a year left on this rotten system.
For some reason, it is far, far worse than it ever was. The Post Office was not good but this is a absolutely abysmal. Even short downloaded programs off YouTube continually stop with that “Loading” message.
Music videos just stop midway and take over 5 minutes to load in many cases. I have just tried to watch a SKY NEWS clip on YouTube which is 1 minute 45 seconds long. It took nearly 4 minutes to load and then kept stopping! Trying to contact Shell on the phone is totally pointless and Emails get no response. THIS IS ROTTEN, RUBBISH BROADBAND! Do yourself a big, big favour and go elsewhere for yours! Stay away from SHELL, whatever you do!
THE TIMES
Investor rebellion over climate change at chaotic Shell AGM
The revolt came at a chaotic annual general meeting in London that was delayed for several hours after disruption by environmental protesters. Sir Andrew Mackenzie, Shell’s chairman, called police to clear the room at Central Hall in Westminster and three people were arrested outside the venue.
Shell, Europe’s biggest oil and gas group, is under intense scrutiny by investors and wider society over the speed of its plans to make the transition to cleaner energy. It has committed to eliminating its emissions to net zero by 2050, but faces pressure to make steep cuts in the near term, including from a
By John Donovan: Tuesday 23 May 2022
During the Q&A session at the Shell Plc Annual General Meeting held today in London, a shareholder drew attention to a survey of UK energy companies, the findings of which reflected badly on Shell.
Shell Energy ranked as one of the worst companies in terms of *customer satisfaction.
Shell Plc Chief Executive Officer Ben van Beurden frankly admitted that all is not well at Shell Energy and pledged that remedial action will be taken.
The shellenergy.website publishes related verifiable Trustpilot reviews of Shell Energy on a regular basis.
Reuters
Climate protesters block start of Shell shareholder meeting
By Shadia Nasralla and Ron Bousso:
LONDON, May 24 (Reuters) – A couple of dozen climate protesters disrupted Shell’s (SHEL.L) annual general meeting (AGM) on Tuesday, chanting slogans and holding banners as Shell Chair Andrew Mckenzie tried to start the meeting.
Shell is due to ask its shareholders to vote on a resolution supporting its climate strategy and rebuff a climate resolution from activists, another iteration of which garnered 30% of votes at last year’s AGM.
Breaking News: Security Fiasco at Shell AGM.
11.15 am 24 May 2022
Shell Plc Chairman Sir Andrew Mackenzie announced to assembled shareholders that the AGM meeting is halted because protestors have superglued themselves to seats.
Does the question, therefore, arise of how the activists managed to smuggle superglue into the AGM? The possibility must have been considered bearing in mind that the same superglue tactics have been used previously on a number of occasions by protestors at the Shell Centre building and reported extensively by the news media?
Reports are coming in that about 70 people have taken over Shell’s AGM and brough the meeting to a complete standstill.
Shell Chairman Sir Andrew McKenzie was forced to halt the meeting, taking place in London this morning. He is currently sitting behind his desk on stage with no action taken.
Numerous activists are accusing Shell’s board and shareholders of “ignoring the United Nations” and “ignoring ordinary people”.
McKenzie is trying to restore order, without success so far.
Bloomberg
Shell Climate Case to Return to Focus at Annual Shareholder Meeting
Milieudefensie, the Dutch arm of Friends of the Earth, says Shell’s plans around customer-related emissions — which make up the bulk of its pollution — aren’t in line with last year’s judgment. The group originally brought the case against the company.
“The judge’s verdict is clear and necessary: Shell must stop causing dangerous climate change,” said campaign spokesperson Nine de Pater, who plans to attend the meeting in London as a proxy shareholder.
Contractor quitting puts Shell in spotlight over climate
A longtime contractor for Shell has accusing the oil and gas company of “double talk” by saying it wants to cut greenhouse gas emissions while working on tapping new sources of fossil fuel
By Frank Jordans Associated Press: May 23, 2022, 6:03 PMBERLIN — A longtime contractor for Shell has publicly called out the oil and gas company’s climate plans, accusing the company of “double talk” by saying it wants to cut greenhouse gas emissions while working on tapping new sources of fossil fuel.
skynews
They’re ignoring all the alarms’: Contractor resigns from Shell with warning to staff about ‘extreme harm’ to planet
Caroline Dennett told Sky News that working for Shell was no longer morally compatible with her beliefs about how best to protect the planet and the people who live on it.
: Climate change correspondent @hannahtpsky: Monday 23 May 2022 15:44, UK
A safety consultant who spent more than a decade working as a contractor for Shell has publicly resigned, claiming the oil and gas company is causing “extreme harm” to the planet.
The Guardian
Shell consultant quits, accusing firm of ‘extreme harms’ to environment
Alex Lawson Energy correspondent: Mon 23 May 2022 13.09 BST
A senior safety consultant has quit working with Shell after 11 years, accusing the fossil fuel producer in a bombshell public video of causing “extreme harms” to the environment.
Caroline Dennett claimed Shell had a “disregard for climate change risks” and urged others in the oil and gas industry to “walk away while there’s still time”.
Shell boss Ben van Beurden slammed for reaping more than £18m ahead of possible shareholder rebellion
Shell boss Ben van Beurden has been slammed for reaping more than £18million ahead of a possible shareholder rebellion this week.
Calculations by The Mail on Sunday show that the Dutch businessman – who has led Shell since 2014 – has seen the valuations of his shares and other payments soar.
FT
Odey urges Shell to drop appeal against order to slash emissions
Tom Wilson in LondonOdey Asset Management has called on Shell to drop its appeal against a landmark Dutch court ruling targeting its climate strategy and instead to fund an independent body to audit the emissions of every oil and gas company. Fund manager Henry Steel, who wrote the letter, told the Financial Times that Shell was “sending the wrong signals” by appealing against last year’s Dutch ruling ordering the oil major to cut its emissions by 45 per cent by 2030.
The Guardian
Shell boss faces investor rebellion over £13.5m pay package
Pirc urges shareholders at AGM to vote against Ben van Beurden’s ‘excessive’ pay
Alex Lawson Energy correspondent: Wed 18 May 2022 15.16 BST
The chief executive of Shell is facing an investor revolt over his £13.5m pay packet, as oil and gas firms battle growing calls for a windfall tax on their profits.
The investment adviser Pirc has urged shareholders to vote against Ben van Beurden’s pay packet at next week’s annual general meeting, calling it “excessive”.
: I recently moved from a home where I was a Shell Energy customer, to a home that is also supplied by Shell Energy. After 5+ calls and emails promising me my account and most importantly, my tariff, would be carried over, they have failed to do so and they are now ignoring my emails. Their customer service is absolutely diabolical.
: Firstly i have no problem with the broadband quality and general customer service but i have just had a horrendous experience trying to cancel my contract in favour of virgin. i made it very very very clear i just wanted to cancel but the bloke insisted endlessly on try to persuade me otherwise to the point where i was getting proper stressed out. i won't ever go back to Shell
: Where do I start ... AGAIN! Just received ANOTHER message from you regarding my account! Advising me to contact debt management company!. I am, as I keep TRYING to tell you, I'm on Universal Credit but, at the moment I've been sanctioned until the end of July, and also have a hardship fund payment of £*** which I have to pay back until next February! I have no money for all my usual bills off-line this one, so maybe YOU can tell me how I'm supposed to pay this bill with no money! I can't even afford to buy food to last me a month. I have NO MONEY! If Green Star Energy I ad sorted out this problem in the 1st place, I wouldn't be in this mess! Unfortunately I don't have a money tree in my garden, not do I have a money making machine. I'm as poor as a church mouse! I haven't had enough money for 3 years now! Is anyone else having problems with this company? I'll say no more!
: Was with the Post Office broadband until Shell took over. Was emailed to activate my account which I did , WiFi went off. Called several times was kept waiting for someone to answer, must now total 4 hours +. Eventually Ayisha answered must be a fault on the line from the exchange. Then router not recognised! Engineer appointment was made for 31/5/22 — 8am till 1 pm No show. Rang again why no show..Naeem says I’ll transfw you to the technical team ..was cut off. Emailed customer help, reply line is ok , reset your router with a pin, check your wires are fully in the plug. Pat, said she will contact outreach either Tuesday or Wednesday. Meanwhile I’m without WiFi? What’s occurring Shell?
: The Offshore Alliance and the Electrical Trades Union (ETU) have both served Shell with formal notice that industrial action will commence on the Prelude FLNG facility on 10 June.
: 
I've had an utter nightmare with Shell. After I inherited my fathers house in Jan they have been nothing but trouble.
I called them within a week of the house being put in my name and told them I do not live near the house and to put the account in my name and send any bills to my address. I made it very clear that I would be paying any bills, was happy to do so, and where to send them. Fast forward to early April, we visit the house to find bill after bill addressed "to the occupier".
Again I got in touch right away and told them the NEED to put the account in my name as I won't be visiting the house again as it was set to sell at the end of April. I spoke to a representative who said "No worries, just call us when the house sells and we will settle the account". I did just that and paid them. However I've checked my credit score and have multiple negatives which are now preventing me getting a mortgage. As if dealing with the death of a parent isn't difficult enough Shell have now prevented me getting a mortgage for the next 7 years!!
: Awful customer service that won't talk about your complaint. I have never come across such an evasive company before. Can't wait to change provider!
: Smart meter fitted which fail to register and Shell just estimate bills which overcharge me and in this time of crisis I can do without the grief. The app is useless and keeps failing and you have to log in through the website. Good you may think but no, get regular massages advising data like account information is unavailable. Ofgen transfered me to this company last year when the company I was with went south, maybe they need to look at the suppliers and see if they can indeed look after customers or if they are just profiteering from the energy crisis. I would never recommend them to anybody and cant wait for the day that I can transfer to another supplier.
: App is rubbish. Never loads the actual usage. Fails to upload details from my smart meter - gas and electricity. Never shows statements. Deleted and reinstalled the app. No joy. Very poor. My smart meter mini display is fab - app rubbish
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Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.
Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.
I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind
: Even more bad service
After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could investigate..so l did provide it however l haven't heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.
: Bereavement rip off
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
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