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Shell Energy Customer Service? Don’t make me laugh

“Shell Energy Customer Service? Don’t make me laugh”

17 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

CUSTOMER SERVICE DOESN’T EXIST

Am a new broadband customer, but broadband keeps cutting out and slow, tried many times to ring them to cancel, but no answer to their call center. Very bad experience from start, their customer service doesn’t work either online or via phone calls.

Very stiff customer service from a rude… read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Absolutely awful customer service. Shell Broadband has never worked

15 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely awful customer service

Absolutely awful customer service. Broadband has never worked, refuse to let you cancel or refund you. Long waiting times to speak to anyone yet cant ring you when you report an issue!

Yet again disgusted with this company

Yet again disgusted with this company. I have contacted them regarding my energy bills going up and up and each month they want more and more. I live alone don’t use my oven anymore only shower twice a week wash up in the sink use my washing machine once a fortnight, I pay £110 per month and now I amin debit. They do not answer my emails and if I am ever luckily enough to speak to a agent I can’t understand them as they are mainly Indian and having hearing problems it’s very very difficult. I am aware of the situation but my neighbour uses much more energy than me and has 2 at home and visitors nearly every weekend using all his entertainment facilities. He is with British Gas and only paying £80 a month. How do you think I feel when I see what profits they have made in a few months and yet I suffer daily worrying. I might as well be dead and I’m sure when the next rise I energy comes and winter I will be I just can’t continue they are a totally disgusting and terrible company I wish I could move to someone else who cares and helps pensioners suffering I also on a debt management plan since losing my husband suddenly. I didn’t want to give them any stars I would love to give minus but you don’t give us the facility to do this. A money grabbing load of lying hypocrites a blood sucking vile company. They are ruining any sort of I should at the age of 81. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell PLC trying to hoodwink/extract additional profit from elderly bereaved customers?

“Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners.”: “customer service received from them, was charged for 3 months broadband even though i had switched supplier, takes 3-4 hours to get an agent online…”

13 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Utterly shocking customer care

Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot verdict on Shell Energy Customer Service: Awful, Abysmal, Abominable, Ambivalent, Atrocious and Arrogant

Trustpilot verdict on Shell Energy Customer Service: Awful, Abysmal, Abominable, Ambivalent, Atrocious and Arrogant.

12 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broadband – Don’t do it!

Shell Energy Broadband have to be the worst company I’ve ever had the mis-fortune to deal with. I was moved from the Post Office to Shell Energy and decided to leave.I have wasted approximately 2 days of my life trying to speak to customer service, retentions, complaints and then around the same merry go round… Passed from one incorrect team to another, arrogant staff who don’t give a toss. If you like poor customer service, then Shell Energy Broadband is the leaders. They may be cheap, but please be aware that if you ever need to talk to them then be prepared to waste hours on the phone trying to get through and even then, you’ll be handed off from one incorrect area to another………Just don’t do it read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Worst customer service I have ever seen

9 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service I have ever seen.

Since the start of April I have been trying to inform Shell Energy Broadband of the death of my mother and their customer services will not answer the phone or read their Emails. Then on Saturday 7th May they send my mother a bill with a due date of Monday 9th May. These people are not fit to operate an essential service. Needless to say, I will not be taking over my mother’s contract. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband Price Gouging

8 MAY 2022

Shell Broadband Price Gouging

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broadband Price Gouging

Just let me me know they’re ‘generously’ postponing a planned price increase for my broadband. Which means they plan to increase the price from the price I agreed to pay when I signed a contract with them. Apparently this is legal but I fail to see how this differs from fraud, especially as I am not allowed to cancel the contract when they increase their prices. Absolutely disgusted by Shell and will definitely be moving on at the end of my contract. Disgusting, unethical behaviour. Talk Talk didn’t even pull this sort of nonsense. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband under fire again

7 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I do not recommend for broadband

I do not recommend for broadband at all, my contract is so close to ending and all we have are internet problems, not to mention there were times I did not even get the correct speed promised. Internet keeps dipping and I have a 75mb line and only getting like 16mb. Not impressed so glad I changed suppliers.

Been trying to get in contact by phone… read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Does Shell Energy Customer Service Actually Exist?

6 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service ever

Worst customer service ever! 3 x calls, all over an hour and still no answer from customer services! Disgusting!! no other way for my 82 year old client to contact them – the worst customer service I have ever experienced and I have experience of dealing with DWP and HMRC – these guys are muppets! Do not use!!

Awful Company to contact

I have waited for 50 minutes, twice, waiting for Customer Service (does it actually exist?) before having to hang up. I need to sort out my late Mother’s account after receiving a statement showing a CREDIT, but with a demand to pay. It seems her phone service with the Post Office was taken over by Shell Energy. Life is distressing enough at the moment without navigating a large Company like Shell not having a half decent way to help me sort out my query. Appalling! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Live Chat should be called Dead Chat at Shell Energy Disgusting Customer Service

4 May 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

Have been trying to contact these for days, no-one answers phone or replies to emails, and live chat should be called dead chat, disgusting customer service

Awful service terrible I recently have…

Awful service terrible I recently have come over from the post office and everyone I call I am on hold for around 40 minutes to 1 hour absolutely disgraceful And the people there are rude and abrupt avoid shell energy !! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Chimpanzees could do a better job than Shell Broadband Customer Services

04 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

was switched from post office broadband…

was switched from post office broadband to shell when they took it over and my contract end is going up £13 a month for the same broadband I had before! I also was told the next bill would be for 3 months and would be taken by DD. Not only that I have tried numerous times on the shell web site to get chat and they told me just call customer service. Have tried and all I listen to is music for over 50 minutes so gave up. Impossible to speak to a live person. TERRIBLE AVOID AT ALL COSTS read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Utterly disgusting service from Shell Energy

30 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Time wasters

Half an hour to pickup a call, even worse to answer a chat and then agent put the phone down on you. The staff in customer service is rude and incompetent. It is appalling that this company does not value the time of its customers and operates by such low standards. This is not what you expect from a global brand like Shell. What a shame. Will happily rejoin EDF Energy read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Does anyone know how to contact Shell Broadband Customer Support?

“Does anyone know how to contact them, been out of action for nearly 1 week…?”

30 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broken Shell.

If you have an issue with Shell Broadband and have 90 minutes to waste listening to the same music over and over then Phone them, and when you eventually get through, they will transfer you to another department, more music, but you will never get through and it seems, that is what they want. I guess the same would apply to Shell Energy. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

AVOID SHELL ENERGY AT ALL COSTS

AVOID SHELL ENERGY AT ALL COSTS

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible customer service

Absolutely terrible customer service. When you ring every agent tells a different story they promise to call back and don’t . Very frustrating just can’t get passed young uninformed agents and they won’t pass on to a superior just can’t get answers !!

AVOID this supplier at all costs

Shell Energy caused me untold problems when I moved out of my flat. Instead of closing the account after I’d paid in full, they kept the account open, continued to charge me AND the new tenant so essentially running two accounts on one property. Given I wasn’t living in the property and having passed on all the details of the new tenant, Shell kept texting me to tell me to make a payment, eventually threatening me with creditors, despite not living in the flat, and having paid in full on my departure. This situation was incredibly stressful, and it transpired that the new tenant was ALSO being charged. In the end she had to pay two bills, one of £333 for the bill in my name, despite me having left months ago plus her ongoing direct debit. That bill was eventually refunded but it took months to get it resolved and in the mean time Shell was charging two customers for one energy supply which is terrible. Therefore my advice is AVOID SHELL ENERGY AT ALL COSTS. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband is diabolical. The worst EVER!

Shell Energy Broadband is diabolical. The worst EVER!

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Appalling broadband

Appalling broadband. The worst EVER! Never any issues when was with Post Office Broadband, so…, with Shell, drops literally every few seconds. My dad lives in a modern property, and I have a good and strong, modern phone and laptop, so it is not a case of needing a signal booster, or any such the likes. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband worst service ever

Shell Broadband worst service ever

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Broadband worst service ever

My contract started last November 2021 and since day 1 my Wi-Fi never worked. I have an opened case since 6 months because they weren’t able to solve it. I’ve called the customer service so many times and it’s just a waste of time. They kept asking for money even to leave the contract and they only sent me an engineer on February. The engineer proved that there’s no fault in my house and they still charged me for it. I’m not free to leave the company as they are going to charge me for it. They gave me some credit back but they are using it to pay the engineer and basically since I’ve received this credit my Wi-Fi stopped working at all. I cannot even see the line. This situation is creating me so much anxiety and stress. I’m not even sleeping at night time. Nothing like that ever happened to me in my all entire life. I regretted so much signing that contract. Don’t join it because it’s the worst company ever. I never received the service I’m paying for and they only keep asking me for money. There’s nothing worst than that. I wish I could come back and never sign this contract. I’m trapped. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Terrible broadband, terrible customer service from Shell Energy

21 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

terrible broadband, terrible customer service

Got broadband through Shell. Speeds are far less than what was advertised, the internet routinely cuts out for extended periods of time, and is generally barely usable. Waited more than a month for a response to email. Customer services are mysteriously always “experiencing a higher number of requests than normal right now” when I want to talk to them. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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