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Posts under ‘Trustpilot’

Absolutely abysmal shocking customer service from Shell Energy

28 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely abysmal shocking customer…

Absolutely abysmal shocking customer service. They just keep moving the goal post, no response to your complaint. As a vulnerable person they have no concern whatsoever for you. I contacted Shell in June and the complaint is still unresolved. If you try to call them you just wait for hours and get knowhere, waiting to get this complaint resolved and then I can leave this appalling company. All the profits they make but they treat people like animals. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Awful customer service and broadband doesn’t work!

19 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service and broadband doesn’t work!

Broadband does not work intermittently.
30 minutes on hold every time I call them to resolve the issue, 30 minutes troubleshooting.
Then I get off the phone and it breaks again.
Customer service is awful, they treat you like an idiot and I cannot find anyone to help. This is a disgrace.

Huge mistake switching broadband to Shell

It appears Shell either has extremely poor or no customer service at all. Recently signed up for broadband which drops out twice daily.
After 1 day I’m still waiting for the call back I was promised and the email I sent has not been replied to.
I never had these problems with EE and will be going back to them asap. I will also be taking my gas and electric to a company that I can trust. Please get in touch Shell as I’d like to say my goodbyes. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy customer service is rubbish, broadband slow and always dropping out

“customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting.”

14 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

customer service is rubbish

customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting. you pay the bill on time and still get threaening letters saying the will cut you off for NOT paying the bill. no respect they call you by your first name.on bills. dont encourage them steer clear of them. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Warning for anyone thinking if using Shell Broadband services

I hope this serves as a warning for anyone thinking if using Shell Broadband services

1 1 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Don’t use their broadband service

Don’t use their broadband service, drops out on a regular basis and the customer service is shocking. Often have to wait in excess of 50 minutes to speak to anyone!

Date of experience: 10 November 2022

Absolutely horrendous service

Absolutely horrendous service. Without Broad band for 6 weks refunded for 2 and then charged for 8. Customer service personel do not have a clue and are rude and patronising. Still no resolution 3 months on so I have left. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone…

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone…

4 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

No response after a super human effort to reach Shell Energy broadband

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone and have emailed, completed forms and phoned many times but remains unanswered. @Currys – you should not be recommending broadband providers whose service is this poor. Please help! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”

“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer paul: Location midlands: Date 2022-10-07

Comments

Absolutely awful. Completely messed up our switchover to them, leaving us with no internet for several days now. Spent hours on the phone to their customer service with no resolution. Avoid.

Reviewer Malcolm shepherd: Location Princess risborough: Date 2022-10-07 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy ‘Cuts off elderly people’s phone lines with no warning’

Shell Energy ‘Cuts off elderly people’s phone lines with no warning’

1 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Appalling customer service

Appalling customer service. Cuts off elderly people’s phone lines with no warning. Sends bills late. Adds charges on to bills with no warning. Been on hold 45 min so far worst company ever. Avoid..if I could rate 0 stars I would

Date of experience: 29 October 2022 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

No customer support, poor engineers and absolutely zero communication

27 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Installation engineer didn’t install internet

Installation engineer turned up, didn’t connect my Internet then left.  Only for me to find out, absolutely nothing had been done to set my Internet up. I had to call and try and find out what was going on, only to be left on hold for 25 minutes after talking to a team member then hung up on. Followed by an email saying I will need to reschedule. Thats definitely not ho you apologise! I won’t be giving you any money if your customer service is this atrocious for new customers, I’d hate to think what it would be like if I had any issues!
0/10, couldn’t even set my Internet up. No customer support, poor engineers and absolutely zero communication. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy – a company with ZERO compassion

24 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

COMPANY WITH ZERO COMPASSION

I recently contacted shell energy about my mother in laws phone . we canceled her phone as she has gone into end of life care .they then send a threatening letter stating they want there router back .I respond to them stating my mother in law has never had broadband or a router . they ask for extra info gave them that then they say they cant discuss as we are not the account holder .which bit off she is in a hospice on end off life care dont they understand !!!!! nice to see a company with compassion not this company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Useless Shell Energy Broadband

22 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Useless

Useless. I signed up for broadband but cancelled in the 14 day grace period because their customer service was so bad. Now they have referred me to their collection department and are hounding me for money, but will not send me any bills or evidence that I owe them money. Avoid them at all costs. There are awful to deal with on the phone too.

Date of experience: 22 October 2022 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Awful Broadband Experience from Shell Energy

20 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful Broadband Experience

Shell Energy Broadband
They have the worst routers that I’ve encountered in many many years. They take weeks, literally weeks, to respond to requests for assistance. They keep sending your the same rubbish routers, even when you’ve already tried the same one and it didn’t work – they don’t read your history. Their phoneline opening hours are rubbish. Avoid. Avoid. Avoid. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband Slow and Useless

Avoid at all costs, I use to be with the post office which was fine, but it got taken over by shell, the router was slow and useless and the customer service is shocking…

15 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

The worst customer experience ever

Was with Post Office broadband (not great). They transferred to Shell Energy Broadband. It can take over an hour to speak to Shell tech support, you have to go through general customer services first. The broadband service is unreliable. It stops working and the router shows a large red light. They were supposed to send an engineer but nobody knocked on the door, day wasted. Fault not fixed it seems, no follow up email. I returned the original Post Office router to them via the Post Office, but they kept emailing me telling me they had not recd. it and telling me I was going to be charged £35. I am terminating my contract. I will never use Shell for anything again. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Criminally Negligent?

13 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Criminally Negligent?

Shell Energy has left my step-mother without a landline since Fri 30 September, 11 days ago. She is 90 yrs old, has mobility issues, lives in a large, rural property in the middle of the countryside and has – at best – intermittent mobile coverage. If anything were to happen to her she has no means of summoning help. Despite knowing all this, three appointments have been made – and missed – to rectify the fault.
Criminally negligent. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell energy broadband is just the worst…

8 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell energy broadband is just the WORST

Shell energy broadband is just the worst I have EVER experienced. Without broadband for 2 months (after me sending them numerous e mails with no response, obviously went with someone else!) Phone call from them 2 weeks ago asking how they could help me! Told them to go away! Phone call yesterday basically trying to bully me into paying a cancellation fee!!! It was an incredulous conversation. I told him again….politely, to go away. Got e mail 30 mins later saying they were closing the complaint. Result read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Joke of a company

04 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

After long last they decided to call me…

After long last they decided to call me about long loss of internet, to say were going to rub this in your face, it’s tough we dont pay for loss of internet. What a utter discrace of customer care, through this, from first reported. Words cannott describe the behavior of this company.

Date of experience: 03 October 2022

Joke of a company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Absolutely appalling service from Shell Energy Broadband

1 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely appalling service

Absolutely appalling service, I have been with them a little over a month and I am counting the days left in my contract, service constantly cutting out. Cannot imagine a provider any worse, actually has me missing AOL dial-up

Date of experience: 01 October 2022

Shell Energy Phone & Broadband

Shell Energy recently purchased the Post Office phone and broadband. The service from this company is poor to be polite. No phone or broadband for 5 days Compensation offered £10 when I eventually spoke to someone and said about the Ombudsman service and compensation rates he said we don’t believe in that and not signed up to it. What a sham for such a large company. My advice to anyone thinking of moving to them is don’t find someone else. Just waiting for a fibre connection and then goodbye to this awful company. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.