WiFi keeps dropping Internet connection but broadband still connected. Not easy to speak to a person, 45 mins+ phone wait, get through to someone who does not have much idea what to do and then get cut off and they don’t ring you back. How can this possibly be called customer service? Argue that they are using a contract duration to avoid sorting out the problem and they have no answer. Dreadful.read more
Europe gas shortages to last several winters, Shell boss warns
Ben van Beurden says energy rationing will be needed for a number of years
By Rachel Millard: 29 August 2022 • 12:54 pm
Europe’s energy crisis will last for several winters, the boss of Shell has said, as he warned it is “fantasy” to think shortages caused by Russia cutting supplies can be resolved quickly.
Ben van Beurden told a conference in Norway that power rationing will be needed for a number of years as electricity prices hit fresh record highs.read more
Europe’s gas crisis could last several winters, Shell CEO says
Aug 29, 2022
STAVANGER — Europe could face several winters of gas shortage as a result of the cuts to Russian supplies, Shell Chief Executive Ben van Beurden told a news conference in Norway on Monday.
“It may well be that we will have a number of winters where we have to somehow find solutions,” van Beurden said.
(Reporting by Terje Solsvik, editing by Gwladys Fouche)
REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year as struggling households are warned energy price cap could hit £7,700 in April
Bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market
The five energy and power companies make up £23million of the total Ben van Beurden, the chief executive of Shell, made £6.2m in pay and bonuses
By FRANCESCA WASHTELL DEPUTY CITY EDITOR FOR THE MAIL ON SUNDAY PUBLISHED: 22:27, 27 August 2022 | UPDATED: 00:46, 28 August 2022read more
EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year
That means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year
By Nigel Nelson Political Editor, 27 Aug 2022
Britain’s ten highest paid fat cats pocketed more than £100million between them last year, a 39% increase on 2020.
And that means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year.read more
LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!
28 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!read more
UK’s Ofgem says Shell to refund overcharged customers
August 25, 20228:41 AM GMT+1
Aug 25 (Reuters) – Shell Plc’s (SHEL.L) UK retail energy business has to pay 536,970 pounds ($635,181) for overcharging some customers on its default tariffs which are subject to a price cap, Britain’s energy market regulator Ofgem said on Thursday.
The payment by Shell Energy includes a refund of 106,000 pounds to the affected prepayment customer accounts as well as 400,000 pounds to Ofgem’s voluntary consumer redress fund which directs money to charities, trusts and consumers as a result of licence condition breaches.read more
Express: Shell Energy to hand refund to tens of thousands of Britons for overcharging on tariffs
SHELL’S consumer energy business caused “additional and unnecessary stress” by overcharging more than 11,000 customers in Britain for their pre-paid tariffs, regulator Ofgem has said.
By ALEKS PHILLIPS
07:21, Thu, Aug 25, 2022 | UPDATED: 11:35, Thu, Aug 25, 2022
Shell Energy Retail will offer refunds to those affected for the overpayment, along with goodwill cash and a redress fund for consumers held by the energy watchdog. Some customers were accidentally overcharged on their tariffs for periods of time from January 2019.read more
Watchdog orders Shell Energy to automatically refund thousands of customers after overcharging them
Shell Energy admitted thousands of prepayment customers were overcharged
Affected customers only set to receive about £9.40, Ofgem said
The refunds will be paid automatically back to affected customers
By JANE DENTON FOR THISISMONEY: PUBLISHED:| UPDATED:
Shell Energy Retail is to refund and compensate 11,275 UK prepayment customer accounts after they were overcharged.
The energy giant will refund £106,000 and also hand out £30,970 in goodwill payments to affected households, with the average amount being refunded to affected customers is £9.40.read more
ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging
25 August 2022
Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.
In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970.read more
I am a shell broadband customer.The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”
25 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age.read more
Shell, unions reach agreement in Prelude gas facility industrial dispute
ABC Kimberley / By Taylor Thompson-Fuller
Key points:
The industrial action began in early June
It resulted in Shell stopping shipments and suspending activity aboard
Shell and unions say they are happy to have finally reached an agreement
Industrial action aboard Shell’s floating LNG facility Prelude is set to come to an end after unions and the company reached an in-principle enterprise agreement for workers.read more
Russian court rules local Shell JV to move under Moscow control -Ifx
By Reuters: Updated: 22/08/2022 – 16:45
MOSCOW – A Russian court ruled on Monday that Salym Petroleum Development (SPD), a joint venture between Shell and Gazprom Neft, should be transferred to Russian jurisdiction, Interfax news agency reported, citing the verdict.
Kommersant daily reported last week that Gazprom Neft was suing to have its Salym Petroleum Development joint venture with Shell be transferred to Russian jurisdiction, and for Shell’s shareholding rights to be suspended.read more
The province of Groningen is home to a vast gas field and the subject of a parliamentary inquiry into the links between gas extraction and the hundreds of earthquakes and tremors that have traumatised residents.
Groningen’s inhabitants have been affected by the giant gas field for the last few decades. About 80% of houses in villages such as Overschild are being demolished and rebuilt because of earthquake damage. More than 150,000 Groningen residents have suffered earthquake damage to their properties in the last decade, and 10,000 now face stress-related health problems.read more
My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”
Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09
Comments
Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS.read more
Sir Henri Deterding, the controversial and outspoken founder of Royal Dutch Shell, now haunts the website. Wise to all the knowledge of Shell, and its shellanigans, he delivers informative and satirical insight to anything about Shell. He's a grumpy old sod, so you'll have to excuse his bluntness.
Click the big chat-bubble (bottom-right of the website)to ask Sir Henri a question. Enjoy!
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Extremely slow broadband for 10 months, not fixed.I have had slow broadband well below the guaranteed speed for 10 months and Shell Energy have not been able to fix it.They have tried sending about 4 or 5 engineers but have not fixed the problem.Gurps, who I have been dealing with most recently, has been friendly and polite, alth… Read more
Extremely Slow Shell Broadband
The worst ever
I used shell broadband. It was by far the worst broadband provider ever! The internet did not work most days. I had their super fast broadband and it dropped out constantly. Watching a movie was awful with the constant buffering. Customer support was super slow. Now their going to charge me for the useless router which I have sent back.
I ordered shell energy broadband on nov 2. I was promised connection the following week. They initiated the direct debit. I called the following week and was told router would arrive on 13 and service would go live on 17. No further email or communication until 20 when I was told service would start on 30th. Spent 10 minutes waiting on phone line and spoke to a polite assistant who was absolutely useless in solving my problem. Avoid this unprofessional and chaotic… Read more
Shell Energy Broadband Service is Appalling
The worst ever
I used shell broadband. It was by far the worst broadband provider ever! The internet did not work most days. I had their super fast broadband and it dropped out constantly. Watching a movie was awful with the constant buffering. Customer support was super slow. Now their going to charge me for the useless router which I have sent back.
Date of experience: 21 November 2023
By far the worst broadband provider ever!
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
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This is not a Shell website. The nature of this platform should be evident from the content presented here and on our related Shell-focused websites, including shellnazihistory.com. For more details, please refer to the Disclaimer link at the top of this page. Shell does not endorse or approve of this website.
Our platform operates as a non-commercial, advert-free, and subscription-free space. We do not solicit or accept donations and aim to provide information to our readers free of charge. The Shell logo image with white text used on this website is in the public domain due to expired copyright and anonymous authorship. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s own website.
Our content, including images and features like the Sheldon chatbot, incorporates information generated by Artificial Intelligence (AI) and various other technological means. We may also draw from sources such as Wikipedia and other published materials. Please note that some content may include satirical adaptations or elements of gossip, rumors, or exaggeration to engage and entertain our audience.
We strive to maintain factual accuracy and encourage readers to notify us promptly if any factual inaccuracies are found, so we can address and rectify them swiftly. Readers are advised to verify all information independently for accuracy and completeness. Any actions taken based on the content provided on our platform are at your own risk.
31 August 2022
Sunday Telegraph
REUTERS
ofgem: 
Reuters
