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My Shell broadband drops out every ten minutes

Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20

Comments

When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper!

Then yesterday I spoke with two Openreach engineers that had just completed fibre to the house two doors away. They told me that at the moment Shell could ONLY supply fiber to the cabinet NOT to the house. Right or not that fitted with what they did and told me. Go back to Petro Chemicals Shell. You can’t do Broadband.

Reviewer anymous: Location Rochdale: Date: 2023-01-14

Comments

At first I thought this wifi would be really bad but when I got it, it worked just fine and with the speed of 72mbps which is pretty good it depends on where you live so it might not worth for your area

Reviewer Brian: Location Newburgh: Date 2023-01-13: Comments

Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes

Blames me for having to many devices but I can leave if I cough up 280 pounds

My advice don’t use there broadband

Reviewer Gerry Meadowcroft: Location Camberley: Date 2023-01-10

Comments

Changed from SKY frpr broadband and telephone. from day 1 some callers to my landline got the message “This number does not exist” Shell were unable to fix the problem and after 4 months I went back to SKY. To add insult to injury Shell employed a debt collection company to chase me for £35 for the failure to return their router !!! unbeliveable

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