Posts under ‘GoogleNews’

07 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

“DO NOT switch to Shell Energy under any circumstances. They miss-sell their products and service; they clearly don’t honour the deals that they sell. They are woefully incompetent, not friendly, not helpful, certainly not professional.”

Utterly incompetent

Utterly incompetent worse than Green energy who went bust, now lumbered with this useless company who dont have a clue, and refuse to give readings information against the regulators code of buisness. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Unbelievably awful. Left without WiFi now for several days”

Reviewer s rashbrooke: Location – Tiverton: Date 2021-12-31

Comments

DREADFUL company, apparently switched by Uswitch, loads of agro as when I moved to my new property there was no landline & cottage needed rewire & refurb. This meant that shell could not & did not supply any service. Since then Ive been hounded for connection fees. Now with the Ombudsman. In my opinion this company is beyond belief in their lack of customer service. Advice dont touch. read more

By John Donovan

I first heard from a very disgruntled Shell Energy customer, Mr John Wood, in 2019.

John was one of the people who encouraged me to launch the shellenergy.website

Extracts from the file of emails he sent to Shell Energy in 2019 about his particular issues with the company are printed below. They include a long list of repeated apologies he received from Shell.

John was therefore delighted and greatly relieved when his nightmare contractual relationship with Shell Energy came to an end. read more

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care…”: “kept us waiting for over 45 minutes on their premium rate helpline…”

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Disgraceful Service

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care. The tracking number that they have given us for the router they supposedly sent out (dispatched *over a week after we first called them*) is not recognising any parcel. They could have sent us one straight away by courier, but instead they fobbed us off, asked us the same questions multiple times over, kept us waiting for over 45 minutes on their premium rate helpline on more than one occasion and blatantly misled us about when their helpline was actually open. These are to name but a few examples of the utter incompetence, negligence and cost-cutting we have been subject to. read more

Overpromise, under deliver, and line own pockets: No telephone number on their website, no way to contact them over the phone. All comms go to a chat which dies after waiting 6 hours.

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Overpromise, under deliver, and line own pockets

No telephone number on their website, no way to contact them over the phone. All comms go to a chat which dies after waiting 6 hours. Every conversation they are only focussed on creating up to date bills and not correct issues. I was transferred from Green by Ofgem, the first bill was incorrect as was estimated. Having given updated meter readings over 3 times a new bill was updated but the original was still classed as pending on the account. was told this bill would be corrected and overdue amount will be cleared within 48 hours. This was advised twice now and everytime I contact after wasting a further 6 hours to get through on the chat, I am only asked for more meter readings (be this after 2 days) yet the account still shows as incorrect. AVOID unless you want to be chasing your own tail. read more

POLICE INSPECTOR DEMANDS INFORMATION FROM SHELL?

By John Donovan: 31 Dec 2021

I have received emails purportedly sent to me and others by a police inspector from Sama Police Station in Vadodara City, India.

The emails contain serious allegations against Shell.

The emails may be fake or genuine.

The irate police inspector in question, N.H. Brambhatt seems keen to get into contact with Shell. He seems to have reached the conclusion that Shell is frustrating the progress of his enquiries.

Earlier today I sent the following email to Mr Donny Ching, the Legal Director of Royal Dutch Shell Plc (but not for much longer). read more

SHELL ASSETS DIVESTMENT IN THE NIGER DELTA: THE WHOLE TRUTH FROM AN INSIDER’S VIEW

By Zik Gbemre

• I am vindicated by the unbiased account expressed by a former Shell General Manager on why the oil major left Delta state.
• Until we situate the blame in all honesty and amend our ways, we will remain stagnated as a state and in the south of the Niger Delta at large.

When stakeholders often rationalise where to situate the blame over the Shell Petroleum Development Company (SPDC) unforgettable divestment of its key assets in Delta state which drastically shattered the state’s economy, I tell people not to look too far to find the key actors who forced that situation.

People may blame Shell, but Shell wasn’t the problem. Even if Shell genuinely intended to leave Delta, it never meant to leave the way it did. The greedy, thieving PDP hegemony of government over the state gave much recognition to violent youths above the law-abiding from the greed of James Ibori to the insensitivity of his successor cousin forced the Shell exit. read more

Shell Broadband …probably the worst service you could ever have the misfortune to have to pay for…”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

They have no idea. …

Had more problems with broadband again having been with them for six weeks, when you finally get through after 40 minutes of waiting you are speaking to someone who doesn’t really know anything other than doing three simple tests, today the expert had me hold the small button in the back in for a minute, and then wondered why we now have no passwords or data in router unit, so about to go into Christmas and absolutely no Wi-Fi for the TV streaming and broadband, thank you shell…..probably the worst service you could ever have the misfortune to have to pay for and I have absolutely no hope of getting it put right. read more

“Is this nightmare ever going to end”: Dreadful. No phone number to call. Hopeless robotic chat.”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Dreadful

Dreadful. No phone number to call. Hopeless robotic chat. So hard to talk through complex enquiries on chat. They owe me money and I can’t get it back after 3 months!

Awful experience with this company.

Awful experience with this company.. Staff are very clueless and unhelpful. The app doesn’t work so is very difficult to imput meter readings… You then spend over an hour on the phone each time. Wouldnt recommend read more

“Awful. Slow internet, barely reaches half our rooms. Frequent downtime, poor customer service…”: “No wonder it’s cheaper – it doesn’t work…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Mr unhappy: Location – West midlands: Date 2021-12-22

Comments
Don’t receive advertised speeds. Read reviews go elsewhere.

Reviewer: adam: Location -Salisbury: Date 2021-12-22

Comments

awful. Slow internet, barely reaches half our rooms. Frequent downtime, poor customer service, tried to charge me for not returning the old router when i did. Just an all round terrible experience, please avoid!! read more

Expert comments relating to the Peter Milne article for WAtoday:

Shell ordered to shut down Prelude floating LNG until it is safe: 24 December 2021

Comment by Bill Campbell the retired HSE Group Auditor at Shell EP International

Actions by the Regulator should be welcomed.

Not surprisingly, it’s obvious and should be obvious to the keenest shellites that Prelude has serious design and operational problems raising workforce risk levels to unacceptable levels. You simply cannot continue to operate if you are unable to demonstrate through weekly testing that safety-critical equipment, fire pumps and emergency generators et al are available automatically and immediately when called on. This is a legal requirement and a commitment given by Shell in the installations Safety Case. read more

By John Donovan

The falling out of Hall & Oaks…

This article is about litigation and controversy involving the head of Shell Global Corporate Affairs Security, James W.D. Hall and a succession of his accusers, starting with the Security Manager for Shell Oil Company, Crockett Oaks III. 

The lawyers involved in the litigation have gone to great lengths to keep certain information from reaching the public, Shell shareholders and Shell employees.

So much for Shell directors solemn pledge of openness and honesty in all of Shell’s dealings. Apparently, that does not apply to court proceedings. Shell is more interested in maintaining confidentiality about high-level skullduggery. I think it’s called a cover-up.  read more

EXPERT COMMENT ON THE ARTICLE…

Report: Fatal Lifeboat Accident Caused by Damaged Release Cable

…MADE BY “AN  OLD SHELL E&P ENGINEERING SEA DOG”

RELATED CHILLING STORIES ALSO INVOLVING SHELL

FROM 2019: Shell confirms two fatalities in a routine lifeboat drill

FROM 2017: Shell North Sea Lifeboats Dangerous Farce No. 3 

FROM 2008: Lifeboats trouble at Brent field

23 Dec 2021

Following the Alexander Kielland disaster in 1981 and the subsequent enquiry of the many recommendations made lifeboats launching arrangements were to be changed to on load release.  This recommendation was endorsed by the Norwegian Government despite objections regarding this system requiring specialist attention due to complexity and sequence of use. read more

OFFICIAL LETTER TO ROYAL DUTCH SHELL CEO BEN VAN BEURDEN AND SHELL OIL COMPANY PRESIDENT GRETCHEN WATKINS DEMANDING AN IMMEDIATE END TO ACTS OF DISCRIMINATION BY SHELL INCLUDING AGAINST A SENIOR SHELL SECURITY MANAGER, MR WALIED SHATER, A FORMER US SECRET SERVICE AGENT.  

This article is related to the article we published yesterday making serious allegations against Shell global security boss James W.D. Hall. 

Vicious Infighting at the top of Shell Corporate Security

All current members of Shell Corporate Security Department are British white males except one German white male. read more

Vicious Infighting at the top of Shell Corporate Security

By John Donovan

Former high-level American spooks at Shell Corporate Security, including Mr Crockett Oaks III, have made serious discrimination accusations against the mysterious Brit, Mr James W.D. Hall.

Mr Hall was once described as the top executive in Shell’s entire corporate security organization, including the Business Integrity Department. He worked for the UK Foreign Office for many years, perhaps as a spymaster. In legal papers filed yesterday, it is alleged that “Hall is a professional peddler of falsehoods”. At the time of publication of this article, Mr Hall is Business Advisor, Project Lead and Chief of Staff to the Group Crisis Team at Shell. They must be busy. read more

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

…they are a terrible company with disgusting customer service and they made my mental health state a lot worse…

WORST COMPANY EVER!!!!!

people should stay clear of this company. I changed from Bt broadband to this company as this company was cheaper, I ran into financial difficulties and could not afford to pay my 23 pound broadband bill on the due date I rang the customer services and emailed them asking if they could please give me a 2 week extension so I could pay my bill 2 weeks later and I explained the situation and that I really needed my broadband connection to not be switched off as use it for the tv etc and suffer with mental health issues like severe depression and I don’t leave the house really because of my severe anxiety so I use the internet to keep my occupied online and stuff. anyway the advisor was totally horrible not helpful at all they told me they could not do anything at all an told me to get the money from somewhere because If I didn’t pay by the end of the day they would disconnect my broadband and I would be charged late payment fees. They was true to there word they disconnected my broadband early hours the next morning and they kept sending me emails and text messages a few times a day for the next 2 weeks demanding the £23 pound payment. I did pay it 2 weeks later but wish I didn’t they are a terrible company with disgusting customer service and they made my mental health state a lot worse for them 2 weeks read more