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Bombardment of complaints about Shell Energy Continues

14 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Very poor company, terrible service

Very poor company, ridiculous estimated bills, avoid at all cost

Terrible company

Terrible company, poor customer relations, threatening text messages when I have upped my direct debit with them every month and make one off payments which they don’t seem to apply to my account. It is impossible to speak to a human being, you have to leave your account number and phone number on an automated line with a promise of a call back that never comes. I have done an online enquiry form disputing what I am paying and don’t even get an acknowledgement. I have so far paid them £511 this month alone yet my balance has gone up not down. This company are an absolute joke!! The sooner I can move supplier the better. I am only with them because pure planet went bust and I was automatically moved to shell. They clearly can’t cope with the new volume of customers but are more than happy to take our money!

Absolutely appalling service

Absolutely appalling service , been asking for my refund for 2 months, wS told it would be paid in ten days. Numerous phone calls and complaints registered but still no refund or anyone contacting me to explain why. terrible customer service.

Delayed refund

Been waiting since May to get a refund due to leaving. Have been lied to and the refund has been postponed 2 times now and when I get in touch they give me different excuses for it. Do not reply to emails and never get through by phone, always have to use live chat instead of speaking to a human and getting a straight forward answer. Refund still not received. Poor customer service and just want to keep your money!

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy. 

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