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Exorbitant Prices

Shell Energy Broadband bombarded by complaints every day

“Absolutely useless company. My broadband has not worked properly for a month now. They offer such poor customer service that they are not able to correct the fault.”: “DO NOT USE THIS USELESS AND COSTLY EXCUSE FOR A COMPANY.”

7 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Very very slow download

Very very slow download. Seems to have got worse !!!

Absolutely useless company

Absolutely useless company. My broadband has not worked properly for a month now. They offer such poor customer service that they are not able to correct the fault. I tried to submit yet another complaint after receiving my bill this afternoon and even that facility doesn’t work. It’s time to find another provider. DO NOT USE THIS USELESS AND COSTLY EXCUSE FOR A COMPANY. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Don’t touch Shell Broadband with a fibre optic barge pole!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John Hutchinson: Location Notts: Date 2022-05-25

Comments

Terrible service, cancelled, now cannot get money owed paid back.

Reviewer Caroline: Location Windsor: Date 2022-05-25

Comments

My broadband has not worked since the day it was installed. customer service is almost non-existant and you have to request a call back from a manager that just doesn’t happen. 4 weeks now with no internet, no refund, nothing.

Reviewer Steve: Location Tavistock: Date 2022-05-24 read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Awful company, Terrible customer service, nobody seems to understand what a customer is !!!

“Absolutely garbage from a company who makes 9 billion profit in three months, but can’t answer any emails…”: “Awful company, Terrible customer service, nobody seems to understand what a customer is !!!”: “Do not use Shell! They optimise the greedy corporation, seeing customer service as something that is not essential to their business strategy.”

03 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Broadband.co.uk toxic review verdict on Shell Energy Broadband

“The worst company i have ever dealt with. Customer service non-existant.”: “Shocking service, speeds were 34.9mbps to 0.04mbps and unable to load internet page unless within two metres of their ‘premium router’.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dsmith: Location Barnsley: Date 2022-05-10

Comments

only gave 1 star as no option for zero. shocking service wouldn’t recommend can’t wait to leave. Took over from post office in feb and had nothing but issue and bad service since read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Live Chat should be called Dead Chat at Shell Energy Disgusting Customer Service

4 May 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

Have been trying to contact these for days, no-one answers phone or replies to emails, and live chat should be called dead chat, disgusting customer service

Awful service terrible I recently have…

Awful service terrible I recently have come over from the post office and everyone I call I am on hold for around 40 minutes to 1 hour absolutely disgraceful And the people there are rude and abrupt avoid shell energy !! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy under investigation for not informing broadband customers their contract was ending

Daily Record

Shell Energy under investigation for not informing broadband customers their contract was ending

The energy company alerted Ofcom to problems in how it communicated with customers last week.

By Linda Howard: Money and Consumer Writer, 2 MAY 2022

Shell Energy is being investigated by the communications regulator for not telling customers that their broadband contracts were coming to an end.

Ofcom opened an investigation into whether the energy giant complied with its rules on communications with customers on Friday after Shell Energy contacted them about potential problems. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

AVOID SHELL ENERGY AT ALL COSTS

AVOID SHELL ENERGY AT ALL COSTS

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible customer service

Absolutely terrible customer service. When you ring every agent tells a different story they promise to call back and don’t . Very frustrating just can’t get passed young uninformed agents and they won’t pass on to a superior just can’t get answers !!

AVOID this supplier at all costs

Shell Energy caused me untold problems when I moved out of my flat. Instead of closing the account after I’d paid in full, they kept the account open, continued to charge me AND the new tenant so essentially running two accounts on one property. Given I wasn’t living in the property and having passed on all the details of the new tenant, Shell kept texting me to tell me to make a payment, eventually threatening me with creditors, despite not living in the flat, and having paid in full on my departure. This situation was incredibly stressful, and it transpired that the new tenant was ALSO being charged. In the end she had to pay two bills, one of £333 for the bill in my name, despite me having left months ago plus her ongoing direct debit. That bill was eventually refunded but it took months to get it resolved and in the mean time Shell was charging two customers for one energy supply which is terrible. Therefore my advice is AVOID SHELL ENERGY AT ALL COSTS. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

BP and Shell record mega-profits as firms exploit soaring energy prices

EXPRESS

BP and Shell record mega-profits as firms exploit soaring energy prices

RECORD gas and oil prices since the Ukraine conflict have helped deliver bumper dividends for shareholders in energy companies.

By TOM HILL

13:56, Wed, Apr 27, 2022 | UPDATED: 13:57, Wed, Apr 27, 2022 Both gas and oil prices had already been pushed up over winter as supply failed to keep pace with demand bouncing back from the pandemic. Since Russia’s invasion of Ukraine prices have been squeezed even further with oil soaring past $100 (£79.64) a barrel to heights of up to $130 (£103.52). The increased revenue from energy has helped deliver soaring returns for investors with the oil sector seeing dividends rise 29 percent in the first quarter of 2022 according to data firm Link Group. Link points to an “astonishing rebound in oil prices” which it says has “delivered a dramatic turnaround” for energy firms. The contribution of energy firms helped drive up UK dividends by an average 12.2 percent on an adjusted basis.

Among the top 10 dividend payers for 2022 are Shell, BP and National Grid.

The growing profits for energy firms has attracted criticism given the UK’s current cost of living crisis with some calling for a windfall tax on the gains.

So far though the Government has dismissed the idea with Justice Secretary Dominic Raab calling the idea “disastrous”. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Terrible broadband, terrible customer service from Shell Energy

21 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

terrible broadband, terrible customer service

Got broadband through Shell. Speeds are far less than what was advertised, the internet routinely cuts out for extended periods of time, and is generally barely usable. Waited more than a month for a response to email. Customer services are mysteriously always “experiencing a higher number of requests than normal right now” when I want to talk to them. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Erratic Broadband from Shell Energy. Awful Customer Service

12 APRIL 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible

Terrible, the internet is on and off, when you call the customer service, it takes more than 20 min and then they never find a solution for you. They said they will send someone to check and the person never finds anything and then they charge you like 60£ for the visit..Still no solution to your problem.

Absolutely shocking

Absolutely shocking. Would give zero stars if able!! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy customers who couldn’t upload meter readings before price cap rise given urgent advice by firm

Manchester Evening News

Shell Energy customers who couldn’t upload meter readings before price cap rise given urgent advice by firm

With Shell Energy’s site and app both overloaded and customers unable to give their usage before yesterday’s #MeterReadingDay deadline, the firm has given advice on what to do – but you have to act fast.

By Narin Flanders: 14:33, 1 APR 2022

With hundreds of customers struggling to update their latest meter readings before the energy price cap price increased today, Shell Energy customers have taken to social media to raise concerns that their readings will be counted as at the higher rate. The firm’s website was down at various points across the day yesterday, as thousands of people took Money Saving Expert Martin Lewis’ advice to update their supplier with their usage on the day dubbed #MeterReadingDay. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell energy broadband customer services is just crap, crap, crap

28 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell energy broadband never go near…

Shell energy broadband never go near them,carried my land line number over to them but they me a new number it’s belong to someone else, Ongoing complaint but I phone they never answer me, one day try to phone from 1.30 to 8 pm still won’t answer, my answer to you never touch Shell energy, customer services is just crap, crap, crap. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy Broadband WiFi doesn’t work. Getting Support is Impossible!

12 March 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

WiFi doesn’t work. Getting support is impossible!

I had Shell Energy broadband installed yesterday after waiting a week for an engineer. The internet connectivity seems ok, but the WiFi won’t switch on. Connecting with the support last night on webchat was painful. It took 2 hours to get to an agent, who then brushed me off with *switch on your WiFi” and “have you tried your username and password?” Before dropping the call. I’ve been holding for their telephone “support” for over an hour. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

SHELL Energy has, by far the worst customer support ever

12 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Bought cheap oil from Russia & sold it…

Bought cheap oil from Russia & sold it back to UK citizens at huge profits!

So disappointed with shell energy…

So disappointed with shell energy absolutely shocking.

SHELL energy awful customer service

SHELL energy has, by far the worst customer support ever.

I have spoken to 6 people in the space of 4 weeks about amending an incredibly high bill and no one is helping me. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Fake 5 STAR Shell Energy reviews posted on Trustpilot

1st March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Absolutely awful

Absolutely awful! Rude staff, was constantly fobbed off, was hung up on twice very unprofessional

EVERY 5 STAR REVIEW HERE IS…

EVERY SINGLE 5 STAR REVIEW HERE IS FAKE! Why is this practice allowed on trustpilot?

After reading through the reviews here I noticed a pattern that all the positive ones use a Shell Operative name in the same way. Most are written by non English writers and its obvious they are fake. Talk about lazy. At least make it look a little bit real! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Avoid Shell Energy Slowband at all costs

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Unbelievably awful. Left without WiFi now for several days”

Reviewer s rashbrooke: Location – Tiverton: Date 2021-12-31

Comments

DREADFUL company, apparently switched by Uswitch, loads of agro as when I moved to my new property there was no landline & cottage needed rewire & refurb. This meant that shell could not & did not supply any service. Since then Ive been hounded for connection fees. Now with the Ombudsman. In my opinion this company is beyond belief in their lack of customer service. Advice dont touch. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.