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Suddenly my SHELL broadband is down every day… no Netflix, no Alexa, no access to internet

Shell Energy Broadband Reviews recently posted on

Reviewer Jules: Location Hertfordshire: Date 2022-09-28


I was a customer of Post Office Homephone and never had an issue with them. Sadly they sold out to Shell and since then things have been difficult! I can’t access my bill using my old account details as I was promised so I can no longer separate personal emails from ‘business’ emails and just recently they put the prices up despite me signing up to a fixed tarrif with Post Office literally a few days before the company transferred me across to Shell.

Logging complaints takes forever to get a response so I am still waiting for someone to get back to me. They say they are experiencing a higher than normal level of contact – I’m not surprised – probably all dissatisfied Post Office customers! Not sure how much longer I will stay with them.

Reviewer Rachel: Location Hartlepool: Date 2022-09-27


Well Post Office broadband customers all had no choice in suddenly being with Shell Energy. I’ve been with the PO for 5 years with no issues. Suddenly my broadband is down every day. I have no Netflix, no Alexa, no access to internet other than with my phone contract data. Im using my data to write this review. I have left my customer service rating neutral as I haven’t attempted to contact them yet and by reviews I’ve read want to put that off as long as possible. It feels like the Post Office customers have been well and truly crapped on tbh.

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