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Shell scraps pensioner liaison reps after e-comms push

By Sophia ImesonDecember 13, 2016

Shell is removing its network of pensioner liaison representatives with a view to changing to a more cost-effective approach to supporting retired members of the Shell Contributory Pension Fund.

While some trustee boards communicate with pensioner members only very occasionally, others engage with retired employees on a regular basis through newsletters, online and via specially made committees or networks of representatives. 

The main objective of Shell’s Pensioner Liaison Scheme is to maintain a link between pensioners and the company, and the representatives help with various problems and questions that can face retired employees and their dependants.

However, the company has said that this network of representatives, which works closely with the pensions administration team, will come to an end in 2017.

According to the scheme, which has around 5,110 pensioner members, “this is a significant change” and the trustee board of the SCPF “was consulted before the company reached this decision”.

The company “intends to modernise the support which it provides to pensioners in the UK”, said a Shell spokesperson. “This follows a recent review which examined the overall support for pensioners in the local market.”

Continuing to support pensioners

The trustee said that it recognises “the necessity for the company to move to a more consistent and cost-effective approach to supporting the pensioner population”. 

Shell will continue to support pensioners in the UK through the existing Shell Pensioners Association and Shell Pensioners Benevolence Association.

The spokesperson praised the “valuable work of the pensioner liaison representatives who have ensured that the strong link between Shell and its retired employees has continued to develop in recent years”.


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