Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 April 2020.
A company of Liars.
There is nothing positive about this company. They are a disgusting company and utterly useless in every sense. They try to tell me I owe them almost £2,000 because their systems are so awful its systems override meter readings, they end up refunding me over, £1,100 and are now illegally blocking me from moving supplier.. They have deliberately added the same balance back on my account which suspiciously was immediately after I said I was leaving… They are completely inept and underhanded. Stay away from these lieing prats. They have had 5 previous chances to correct this and tried to tell me each time it was sorted. Don’t even consider doing business with these liars.
Incompetant Do not touch
What a complete shower Shell energy is. The normal Customer service are completely useless .I was told that they could not sort my bill out ,an estimate of usage of my tenant who had left supplying them with a meter read. The bill that was sent ,was double what it should be. Told to pay it and they would refund the money later …….I think not !!!!! They wouldn’t take my meter read despite a new tenant taking over .She has now left Shell energy but yet again they have sent me her bill of usage . They send to me using my address and the rental address mixed together how it gets here I dont know…..
There was one good person on the weekend customer service who sorted out the mess and did the necessary things to sort out the inflated bill Despite this they still send me mail and the new tenant’s bill .It would appear she also had problems with them ….Also I will never get back the 3 hours of my life waiting to be answered or put on hold and they wanted me to call back they’re having a laugh …..Steer clear of them ….poor poor poor incompetant service
The slowest ever broadband I have ever…
The slowest ever broadband I have ever seen. Please dont go for it even if you get it for free!!!!
I ‘ve finished with Shell
AC Number 3607007 .I ‘ve finished with Shell, although it cost me £100 early exit fee I ‘m still saving £150.
As mentioned in my previous messages about the company .About a year ago when I was with Shell I thought I would see If I could save by switching. Two company’s offered me £10 per month less then Shell, which I thought I would take. On going into my account Shell informed me they could do it even £10 cheaper,which I took of course.
I was paying £111 per month ,that would make it £91. The direct debit never reduced on the new deal, still £111.Shell had all my energy usages for several months before ,so how could there estimate of £91 be wrong.
Any one getting a estimate from shell should check very very carefully how much they will be paying.
Although it cost me £100 (what a mug to agree to this in the first place ) it was well worth it in the end.
Very challenging company to deal with
Very challenging company to deal with, will do their very best to get as much extra money as they can out of customers with hidden charges.
Failing internet connection
I joined Shell Energy in October 2019 but began experiencing regular buffering soon after. Although in response Shell Energy offered of a two-month trial of their fibre package, they failed to implement the trial after I accepted the offer. They have now issued a “deadlock letter” to enable me to refer my complaint to Ombudsman Services.
Unfortunately, my internet connection has now begun cutting out altogether several times every day. When I tried to contact Shell Energy, their lines were busy. So I used the call-back service but they never called me back. Subsequently they simply repeated that we had reached “deadlock” and that I could take my complaint to the Ombudsman.
As I rely on my connection for my job, I cannot wait for several weeks or months while the Ombudsman investigates. Terminating my contract early therefore appears to be my only option, but Shell Energy have told me that they will then impose their hefty early termination fee. I now feel trapped by a company that does not listen to their customers’ complaints
I have been extremely upset with Shell…
I have been extremely upset with Shell Energy and their false promises of saving you money. This is far from the truth and wished i had read their reviews before changing suppliers
Their salesmans outright lies of low tariffs did not materialise and I was taken in by His glib words.
Now I am with a new provider and was charged for February 2020, less than half Shell Energy’s bills.
I urge anybody considering Shell as provider. DON,T .
She’ll Energy have caused me considerable stress. In my 78th year I do not need it.
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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