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Trustpilot Reviews of Shell Energy: Appalling customer service for broadband

Some extracts from today’s customer comments posted on Trustpilot: “Appalling customer service for broadband. Recent worsening of connection means I’ve had to contact them; waited ages to connect and then they try to blame it on the equipment (which is theirs)…”:”Avoid their broadband. While price and billing is good, the actual broadband is terrible – lots of dropped connections, outages and slow speeds.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 13 December 2020.

Appalling customer service

Appalling customer service for broadband.

Recent worsening of connection means I’ve had to contact them; waited ages to connect and then they try to blame it on the equipment (which is theirs). I point out this could be an infrastructure issue. Their response was to contact BT. BT say to contact the ISP in the first instance, so Shell have basically tried to avoid responsibility hoping I would back down. I’ll be changing provider.

Have switched to Shell and wished I…

Have switched to Shell and wished I hadn’t bothered!! Unable to resolve a simple Home Monitor problem!! They are not equipped to deal with on boarding new customers, painful!! Am seeking an alternative supplier , though I was getting somewhere via there Twitter feed ! Then ghosted !!

Avoid their broadband

Avoid their broadband. While price and billing is good, the actual broadband is terrible – lots of dropped connections, outages and slow speeds.

If you’re working from home, it’s worth paying a bit more for stability.

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