
Shell Energy Broadband Scraps Controversial Switching Exit Fee

Saturday, March 27th, 2021
Energy provider and UK ISP Shell Energy has announced that they will scrap the £15 “cease fee” that was being charged to home broadband customers who wanted to switch away to a different provider, including those who were now outside their minimum contract term.
Technically speaking Shell, or any ISP for that matter, can charge a post-contract cease fee and the one mentioned above does in fact appear in their T&C’s. In shells’ case it’s apparently a hang over from when they gobbled First Utility’s broadband base some years back, and sometimes wholesale providers can also charge ISPs such a fee too (i.e. the provider is allowed to recover these from consumers). read more
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