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Posts Tagged ‘Shell Energy Broadband’

I switched over to Shell Broadband Superfast fibre… the worst decision of my life

I switched over to Shell Broadband Superfast fibre… the worst decision of my life

More extracts from Shell Energy customer reviews posted during the past 48 hours on Trustpilot: “Rubbish broadband. Sometimes I can’t get WiFi in the same room as the router”: “is advertised as fibre but the speeds are really poor. It’s terribly frustrating when you’re working from home.”: “If you want a broadband that only works 50%of the time then go for shell”: completely unreliable. It is slow, buffers and fails to play internet tv.”: “Disaster, the whole experience was a train wreck, surprised they’re still in business!” read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Shell broadband Review: The internet speed is very bad most of the time, which made it extremely difficult to work from home

Extract from a Shell Energy review posted on Trustpilot: “The worse experience of my life!!! The internet speed is very bad most of the time, which made it extremely difficult to work from home.”: “AVOID, AVOID, AVOID”

Featured below are extracts from a negative customer review about Shell Energy Broadband just posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 08 May 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot verdict on Shell Energy: Internet that doesn’t work

Extracts from Shell Energy customer reviews posted on Trustpilot: “Internet that doesn’t work at all. Called up to get it fixed and threatened with a £65 engineer charge.”: “Horrible company avoid!”: “…cheats and swindlers and not fit for purpose.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 15 April 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Controversial £15 fee to ‘switch to a rival broadband firm’ is finally scrapped

Controversial £15 fee to ‘switch to a rival broadband firm’ is finally scrapped

By AARON BROWN PUBLISHED: 07:21, Thu, Apr 1, 2021

EXIT FEES were once commonplace from broadband providers, but have become something of a rarity in recent years. Shell Energy was one of the few hanging on, but thanks to pressure from Ofcom, it has now decided to ditch the £15 cost to move to BT, EE, Sky, or another rival internet supplier.

Internet supplier Shell Energy has confirmed plans to ditch its controversial £15 “cease fee” that was applied to home broadband customers who wanted to move to a rival provider. Bafflingly, the extra cost even applied to those who had come to the end of their minimum contract term. Most rival providers, including BT, Sky and Virgin Media, don’t charge a fee for users to leave when they’ve come to the end of their original contract – instead, these extra costs usually only rack up when leaving early. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

As a climate activist, I object to the Post Office selling me to Shell Energy

As a climate activist, I object to the Post Office selling me to Shell Energy

Miles Brignall: Tue 30 Mar 2021 07.00 BST

I am among the 465,000 Post Office home phone and broadband users who have been collectively sold to Shell Energy, and are to become the firm’s customers.

As a climate activist, I most definitely do not want to become a customer of Shell Energy, something that I did not, and would never have, agreed to.

The Post Office has told me I will have to pay an £88 penalty if I wish to cancel my contract and leave. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review: ‘Don’t use this company – Shell Energy Broadband’

Extracts from a current Shell Energy customer review posted on Trustpilot: “Don’t use this company – Shell Energy Broadband. Their customer service is appalling. If you have any problems or issues they won’t help you. As soon as you’ve signed their contract, that’s it, they are not interested. They got my order wrong and I ended up with the lowest broadband speed and not the ‘plus’ service. The standard broadband is awful”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 28 March 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband Scraps Controversial Switching Exit Fee

Shell Energy Broadband Scraps Controversial Switching Exit Fee

Saturday, March 27th, 2021

Energy provider and UK ISP Shell Energy has announced that they will scrap the £15 “cease fee” that was being charged to home broadband customers who wanted to switch away to a different provider, including those who were now outside their minimum contract term.

Technically speaking Shell, or any ISP for that matter, can charge a post-contract cease fee and the one mentioned above does in fact appear in their T&C’s. In shells’ case it’s apparently a hang over from when they gobbled First Utility’s broadband base some years back, and sometimes wholesale providers can also charge ISPs such a fee too (i.e. the provider is allowed to recover these from consumers). read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot: Shell’s Customer Service and Support is appalling and disgraceful

Extracts from current Shell Energy customer reviews posted on Trustpilot: “Shell’s Customer Service and Support is appalling and disgraceful”: “shell energy told a pack of lies to get me to sign up, free door camera and a free tablet, neither was true”: “You ring, are on hold for ages and then when you get to speak to an Agent they put you on hold gggrrrr!! Having spent 75 minutes on hold and speaking to an Agent they cancelled our call.”: “Terrible company.” read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews of Shell Energy: Awful company to contact and awful customer service

Current Shell Energy customer reviews posted on Trustpilot: “Awful company to contact and awful customer service.” 

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 FEB 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Toxic Trustpilot Reviews of Shell Energy Customer Service

Current Shell Energy customer reviews posted on Trustpilot: “Be Warned: I would strongly advise against using this shambles of a company, their customer service is non existent… I shall be leaving this abhorrent company as soon as my contract enables me to do so, goodbye and good riddance.”: “Very disappointing considering the major brand name attached to the service…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 16 FEB 2021.

BE WARNED

I would strongly advise against using this shambles of a company, their customer service is non existent having me do the same test three times for no apparent gain, I shall be leaving this abhorrent company as soon as my contract enables me to do so, goodbye and good riddance. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review of Shell Energy: Awful company to deal with. All they want is money and don’t care about customer service

Some extracts from current customer comments posted on Trustpilot: “Awful company to deal with. All they want is money and don’t care about customer service”: “DON’T YOU EVER GET TIRED OF ACTING LIKE LOAN SHARKS AND HAVING A LEVEL OF INTEGRITY WHICH WOULD MAKE THE AVERAGE DRUG DEALER FEEL ASHAMED?”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 30 JAN 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot: DO NOT USE SHELL ENERGY! THEIR CUSTOMER SERVICE TEAM IS APPALLING. Long wait times! Long hold times! Lack of communication skill

Some extracts from current customer comments posted on Trustpilot: “DO NOT USE SHELL ENERGY! THEIR CUSTOMER SERVICE TEAM IS APPALLING. Long wait times! Long hold times! Lack of communication skill. Rude. Have to keep chasing. Contradicting bills and messages from different agents.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 27 JAN 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviewer would like to give Shell Energy MINUS 10 rating

Some extracts from current customer comments posted on Trustpilot: I have given Shell Energy a one star because I can’t give a minus 10 star. Shell must be getting there staff to write good reviews because as far as I’m concerned Shell Energy have to be the most incompetent, lying and totally bad company. Avoid this mess of a company at all cost.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 12 JAN 2021. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

TRUSTPILOT: Shell Energy Broadband Service is a joke

Some extracts from current customer comments posted on Trustpilot: “The broadband service is a joke. Been with them on an 18 month contract, and every single day there has been an issue. Sometimes dropping out 50 times a day. They know they are terrible but as long as they remain unpunished, they will continue their fraudulent activities. Avoid at all costs.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 31 December 2020. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Don’t buy Shell Broadband. It takes 3 days to download a game! Always buffers on Netflix and keeps stopping films

Some extracts from current customer comments posted on Trustpilot: “Don’t buy Shell Broadband. It takes 3 days to download a game! Always buffers on Netflix and keeps stopping films”: “Zero level of customer service and massive price hikes on broadband. Steer clear.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 28 December 2020. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot: Shell Energy are corrupt, incompetent pathological liars

Some extracts from current customer comments posted on Trustpilot: “Shell Energy are corrupt, incompetent pathological liars, stupid and greedy, supplying false figures for gas and electricity supply.”: “They seem to single out disabled customers especially for their unreasonable threats and demands. They really need to consider adopting a Human face, and stop their computers churning threats on repeat.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 24 December 2020. read more

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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