Trustpilot Review: ‘Don’t use this company – Shell Energy Broadband’

Extracts from a current Shell Energy customer review posted on Trustpilot: “Don’t use this company – Shell Energy Broadband. Their customer service is appalling. If you have any problems or issues they won’t help you. As soon as you’ve signed their contract, that’s it, they are not interested. They got my order wrong and I ended up with the lowest broadband speed and not the ‘plus’ service. The standard broadband is awful”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 28 March 2021.

Dreadful company

Dreadful company, when estimating my bill because they did not email me to ask to send a read they more then tripled it. Had to spend ages trying to get them to correct it . Then the following month they did same again, so more phone calls to them. Staff are the rude and not helpful, I have now left them as my energy provider and am so relieved I won’t have an ongoing battle over my bills This is not a good company, you receive threats of bailiffs being sent if you don’t pay the estimate bill even though you actually don’t owe what they demand This Company is the worst ever

Don’t use this company

Don’t use this company – Shell Energy Broadband. Their customer service is appalling. If you have any problems or issues they won’t help you. As soon as you’ve signed their contract, that’s it, they are not interested. They got my order wrong and I ended up with the lowest broadband speed and not the ‘plus’ service. The standard broadband is awful, my daughter and I can’t be on the internet at the same time. Unfortunately, I didn’t realise I had the standard service, as I have brain fog from chemotherapy and now the 14 day ‘cooling off’ period has passed.

They won’t put it right for me. It wouldn’t take much effort to give me the broadband speed I thought I had signed up to. They made the mistake in the first place; my only crime is that I didn’t spot their mistake. Where are the companies whose attitude would be: “I can see a genuine mistake has been made here, I can change that for you”? It really is no skin off their nose to rectify this. They just don’t want to. In fact, the customer service person I spoke too, made it clear it was my fault as I didn’t check their confirmation email properly. Try living with a terminal cancer diagnosis and then let me know how many emails you don’t check properly!

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