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Absolute pants! Post Office was ok but Shell are next to useless

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Caroline Deakin: Location South West: Date 2022-12-18

Comments

Unbelievably bad. Have spoken to 7 different Shell, so called ‘customer advices, people. They have been polite but obviously make it up as they go along. They pretend they are referring to my notes but have no record of anything. Have waited ,in 2 whole days for engineers I was told would come, either AM or PM and would text me to confirm time. They didn’t come or text. I am being charged for a service I am not receiving. I have wasted hours phoning or waiting for Open Reach. I am under contract and want terminate but apparently can’t, or have to pay a severence fee. That is so wrong. Can Shell do this, arn’t they regulated. Are they as bad as energy providers as they are at telecoms? read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Probably the worst company I’ve ever dealt with avoid at all costs

12 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely disgusting service 8 calls…

Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs

Time for legal action?

Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband customer service is a joke

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

Comments

Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier. Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Terrible Customer Service from Shell Energy Broadband

8 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Terrible customer service, WiFi has been working intermittently, I have been ringing up asking for this to be fixed, which was finally done after Christmas. I was cut off twice on the phone.

Avoid Shell Energy for Bradband

Ordered broadband from shell in December with a go live date of 20th December. After 16 days still no broadband and customer service can not give me a date when the broadband will be working. Avoid. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Oil giant Shell to pay tax in UK for first time in six years amid huge profits

Daily Record

Oil giant Shell to pay tax in UK for first time in six years amid huge profits

The firm made 9.5 billion dollars in profit in just three months last year.

By Rory Cassidy: Daily Record Reporter: 22:18, 6 JAN 2023

Oil giant Shell is set to pay tax in the Uk for the first time in six years.

The firm, which last paid money to HMRC in 2017, will fork out after making huge global profits last year. The energy firm said it expected to “take a hit” of around $2bn (£1.7bn) on profits in the UK and the European Union in the final three months of the year. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

It’s a new year and Shell has a new boss, but the same old greed just won’t cut it

It’s a new year and Shell has a new boss, but the same old greed just won’t cut it

The company has to start paying for its share of the climate damage oil and gas have caused around the world. It certainly has the funds

inews.co.ukJanuary 6, 2023 11:41 am(Updated 1:07 pm)

OPINION By Areeba Hamid

As we welcome in a new year, Shell welcomes its new CEO, Wael Sawan.

Coming from Shell’s alternative energy division, Sawan’s appointment has already sparked speculation that this could mark a departure from the era of predecessor Ben van Beurden who presided over – among other things – Shell’s ignominious departure from the Alaskan Arctic, its first dividend cut since the Second World War and a loss in a landmark climate court case in the Netherlands. The company was also recently the focus of an documentary exposé and stinging spoof from comedian Joe Lycett.

Sawan steps up at an interesting time for the fossil fuel industry.

While households up and down the UK freeze, and struggle to put food on the table, Shell has made the most of tax breaks to avoid paying any windfall tax whatsoever. It’s even milked £100m from taxpayers. And instead of investing profits back into clean, cheap renewable power which could alleviate bills and shore up UK energy security, Shell has funnelled billions of that extra cash back into shareholder pockets in the form of buybacks. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Rude and unapologetic staff at Shell Energy Broadband

“Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Leicester: Date 2022-12-12

Comments

No problems when with the Post Office but now continual problems with Shell broadband speed and its continuity. I’m supposed to receive a speed between 35 Mbs and 45 Mbs. I get as low as 11 Mbs. I complain for which one has to wait around 30 mins for someone to answer the phone. I’m told that I must give 3 possible days when an engineer needs to visit but be prepared to be charged if I’m not at home but for which there is no reciprocal arrangement if the engineer doesn’t turn up, which has happened to me. In fact the problem can be solved without an engineer’s visit and this can be undertaken remotely. Then my speed is restored to around 36 Mbs (min for me should be 35) after which it is slowly decreased until I have to complain again. It seems like I’m being robbed of the service I pay for. As it can be quickly reset I believe that it is my ISP who is throttling my speed. Broken contract – new provider here I come. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid Shell Energy for broadband

“Lost broadband services for four days last month due to faulty router. Currently have had no broadband for four days (and counting)…”: If you can do one thing in life… avoid Shell Energy for broadband.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Bexley: Date 2022-12-08

Comments

The worst experience and service I’ve ever received. If you can do one thing in life, it would be avoid Shell Energy for broadband. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband Customer Service is non-existent

“absolute crap customer service”: “If you decide to go with this company then do so at your peril !!!!!!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Anthony Richardson: Location Liverpool: Date 2022-12-05

Comments

Worst broadband ever only been with you 4 months 4 breakdowns

Reviewer Jo-ann: Location Yeadon: Date 2022-12-04

Comments

I have been a loyal Post Office customer for over 15 years. Then Shell Energy took over and what a shambles ensured. I would not recommend this company if it was the only one on the planet. Customer service is non-existent, when you finally get through to someone you get an absolute idiot who has no idea what they are talking about. I was told that I could download a label to send back equipment and you cannot, you need to send an email to request a label. Surely they could have told you that over the telephone, absolute crap customer service. Glad to leave, if you wish to have decent customer service then go somewhere else and do not bother with this rubbish. If you decide to go with this company then do so at your peril !!!!!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

The customer service is crap. I’ve had no broadband for 6 days.

“Got shell wifi 2 weeks ago and have just constantly had problem after problem, no box delivered, slow speeds, no answer when calling customer service. Just all round terrible.”: “Read the reviews and go else ware.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Sylvi: Location Todmorden: Date 2022-12-03

Comments

I would give zero stars if I could. The customer service is crap. I’ve had no broadband for 6 days. Told internal fault by 3 people over more than 3 hrs I was on phone. They booked engineer who didn’t turn up. Phoned them and told external fault and would update me in 2 hrs..of course not heard from them then when asked was told they dont work weekends so God knows if they’ll ever fix it. Opened complaint heard nothing. As soon as they fix it …if ever I will change provider. These are the worst. Time wasting useless liars that are completely incompetent read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Large-scale polluter Shell loses legal battle

Large-scale polluter Shell loses legal battle

The Guardian: Isabella Kaminski: Thu 29 Dec 2022 12.00 GMT

Between 2004 and 2007, the villages of Oruma, Goi and Ikot Ada Udo in Nigeria were polluted with oil from infrastructure built by Royal Dutch Shell. More than 15 years later, in late December, the company finally agreed to pay four farmers and their communities €15m in compensation and install a leak detection system after a court in the Netherlands ruled that Shell’s Nigerian subsidiary was liable and the parent company had a duty of care. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Complaints are totally ignored. Rude staff on phone and emails ignored.

“Appalling!! Was with post office, brilliant but they sold out to Shell. Wish I had left then. Just moved home and as stuck on contract decided to stay with Shell, huge mistake!!!  No Internet, no service at all. Complete shambles of a company. Avoid at all costs. Complaints are totally ignored. Rude staff on phone and emails ignored. Government should pull plug on them as Broadband provider.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter H: Location Windsor: Date 2022-11-28 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

DO NOT GO WITH SHELL ENERGY THEY ARE AN ABSOLUTE NIGHTMARE!!!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer julian111: Location London: Date 2022-11-25 

Comments

Appalling customer service, they cancelled my broadband by mistake and I had to call them to fix it, no communication, no apologies, nothing. Long wait times on the phone, incompetent staff to say the least, will never use their services again.

Reviewer Joyce: Location Southeast London: Date 2022-11-24

Comments

Disgusting provider, really need to stick to fuel

Had my broadband with them for over eight months read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Awful experience, unreliable slow Shell broadband

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Richard: Location Nottingham: Date 2022-11-21

 Comments

Awful experience, unreliable slow broadband. Speed was ok at the beginning but got progressively slower. I complained and the speed improved then got even slower than before to the point of being unusable. Couldn’t wait to leave. After six weeks of not being asked to return the router I binned it then two months after termination I was asked to return the router and it would cost £35 if i didn’t. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

No internet over Christmas!

24 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely appalling customer service

Absolutely appalling customer service. On the phone for 3 days and still no internet. Spoke with numerous agents many of whom hung up and finally decided to terminate my contract. The final agent from the retention team was actually verbally abusive !
No internet over Christmas! Disgusting service
Please avoid Shell at all cost.

Horrible company

Horrible company, avoid never use any broadband, even worse customer service, moved house booked engineer and he never turn up to find out they never book one, so I cancelled broadband to find out they where still charging me final bill month after, please avoid this company !!! I don’t even want to leave 1 star as don’t deserve any. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Toxic Shell internal emails

“We have questions to answer” about single-use plastic waste, reveal internal emails from Shell

24 Dec 2022

Shell is under scrutiny as a result of internal emails put into the public domain relating to the controversial Shell Petrochemicals Complex situated along the Ohio River in Beaver County, Pennsylvania.

Extract from a related article 

The multi-billion-dollar Shell facility was fully operational in November after years of construction and has already been charged by state environmental agencies for exceeding the annual limit for volatile organic compounds that create lung-damaging smog. Among the documents, released on December 9, was an email correspondence within Shell’s communications team. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.