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Shell Broadband

Shell Plays Hot Potato with Household Energy Biz, Tosses It to Octopus in the Great British Energy Shuffle

Dec 1st, 2023
by John Donovan.
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Posted by John Donovan: 1 December 2023

In a move that screams “not it!”, Shell, the oil giant, has handed off its UK household energy and gas electricity business to Octopus, because why handle something tricky when you can just pass it along? Octopus, seemingly thrilled to catch what Shell tossed aside, is now Britain’s second-biggest energy supplier, hot on the heels of Centrica-owned British Gas.

Greg Jackson, the head honcho at Octopus, which began as a plucky underdog in 2015, is probably doing a victory dance right now. His company is about to inherit 1.3 million Shell Energy customers, boosting its total customer count to a whopping 6.6 million. That’s a lot of bills! read more

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Shell Energy’s ‘Forgetful’ Faux Pas Costs Them a Pretty Penny

Nov 21st, 2023
by John Donovan.
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Posted by John Donovan: 21 November 2023

In a classic case of ‘Oh, did we forget to mention that?’, Shell Energy has been slapped with a £1.4 million fine for a bit of a boo-boo. They didn’t quite get around to telling over 70,000 customers that their phone and broadband contracts were ending. And that’s not all – they also forgot to fill them in on potentially better deals. Whoops!

Ofcom Says ‘No-No’ to Shell’s Go-Slow on Contract Alerts

Ofcom, the UK’s communications regulator and not one to let things slide, found Shell playing fast and loose with rules meant to keep customers in the know. These 2020 rules are like your nagging friend who reminds you about your gym membership renewal – they’re there to make sure you don’t miss out on better offers. read more

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I feel like I am back on dial up in the dark ages!

Nov 12th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan:  12 November 202

Reviewer Chris: Location Wirral: Date 2023-10-18

Comments

I work from home and the internet drops out constantly several times per hour. The bandwidth also isn’t good enough to stream a video in 360 for more than ten mins. I feel like I am back on dial up in the dark ages!

Reviewer M.Simpson: Location Liverpool: Date 2023-10-17

Comments

What an awful company, switched provider to BT and still being charged by Shell even though they know they are not providing a service, typical oil company should never have been allowed into the telecomms sector or any sector for that matter they have done enough damage to the planet, crash and burn suckers!

Reviewer Mr Morris: Location Cheshire UK: Date 2023-10-15

Comments

All I can say is we’ve been counting the months until we can go with another ISP. For a multi-billion pound company, the functionality of the website is deplorable. I can’t ever view my bills, important links on the website don’t function. It’s actually shocking how bad Shell are as an ISP. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

40 calls and 12 hours of my life I will never get back

Nov 11th, 2023
by John Donovan.
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The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot

(Examples posted 11 November 2023 by John Donovan)

CHASED ME FOR NEIGHBOUR’S £4400

For 2 months Shell Energy sent me postal demands for nearly £4,400 for
a neighbour’s electricity supply based on the fact that I lived in the same postcode. I spent over 12 hours on the phone over 2 months explaining their error time and time and time again but not one call handler grasped the fact that Shell did not have a full supply address – they had sent letters to all householders living in the same postcode asking for payment. Appalling service, extremely rude staff, some of whom appeared not to have the foggiest idea what they were doing. Worst service I have received on my life! read more

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No Stars at all for anything… worst broadband provider I have ever had

Nov 3rd, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan:

3 November 2023

Reviewer John Duxbury: Location Selby: Date 2023-10-13

Comments

No Stars at all for anything. The worst broadband provider I have ever had. Regularly loosing signal whilst watching vids online on my TV, resulting in my computer dropping the connection. Shockingly bad service and for the last 15 months it just was not worth phoning them and expecting them to improve. When the contract finished they tried to bill me for the final month even though I paid in advance. Cannot even do basic accounting.

Reviewer Daniel: Location Kent: Date 2023-10-10 read more

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Arrogant nasty vile Shell Energy customer service

Oct 16th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan

16 Oct 2023

Reviewer susan williams: Location Clowne, Chesterfield: Date 2023-09-18

Comments

they should be called pure hell not shell arrogant nasty vile customer service after waiting 2hrs to actually spk to a human internet after numerous complaints still does not work 5mg is the best i get but goes down every 2mins to no broadband do not go with this rip off company i was with post office till these clowns took over worst day of my life pure hell thought talk talk was bad enough these are the pits

Reviewer James Wilson: Location Glasgow: Date 2023-09-17

 Comments

DO NOT USE THIS COMPANY

An absolute joke when it comes to customer service,

My Broadband was meant to go live on 4th Sept,

4 days later nothing!

Spent over 2hrs on phone being passed from one department to another to then be told my order was cancelled then told it was still live

Agent asked me to unscrew faceplate at wall and try and connect inside,

Never heard anything like this ever, read more

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What a load of rubbish if I could I’d give them minus 5

Sep 30th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 30 Sept 2023

Reviewer Michael Collins: Location St. Neots: Date 2023-09-04

Comments
What a load of rubbish if I could I’d give them minus 5

Reviewer MB: Location Southampton: Date 2023-08-31

Comments

Far cheaper (initially) when I joined but I have been plagued by very slow broadband speeds (once recorded at 0.2Mbps) and signal drops. I’m now switching to Plusnet and Shell have cancelled my service one full day earlier than requested. Beyond dreadful.

Reviewer David Twining-Harris: Location Bristol: Date 2023-08-29

Comments

I should have checked the reviews before signing up to Shell! I’ve suffered from repeated outages sometimes up to four hours. I’m now considering leaving and cancelling my direct debit so that Shell can’t try taking cancellation fees. I do not understand how they can levy such charges when they’ve failed to fulfil a contract. They’ll probably try threatening me with loss of credit rating credibility but at the age of 83 that’s hardly going to be of concern! Has anyone considered taking class action against Shell? There appears to be a huge amount of dissatisfied customers! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Worst internet company on the market

Sep 20th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Worst Internet do not get tied into a contract with this company

Sep 17th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 17 Sept 2023

Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16

Comments

As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable

Reviewer Gerald: Location Northern Ireland: Date 2023-08-15

Comments

It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.

Reviewer Yuchun: Location Belfast: Date 2023-08-15

Comments

Worst Internet do not get tied into a contract with this company

Reviewer Joe: Location Suffolk: Date 2023-08-15

Comments

Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Worst broadband, Worst customer service

Sep 13th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 13 Sept 2023

Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15

Comments
Worst broadband
Worst customer service

Reviewer Tristan: Location London: Date 2023-08-14

Comments

Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid

Reviewer John Redmond: Location Buxton: Date 2023-08-14

Comments

Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!

Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11

Comments

For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more

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Shell Broadband Utterly Useless!!!!! WASTE OF TIME!!!!

Sep 5th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

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Had the misfortune of being sold Shell Broadband by Currys

Aug 31st, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

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Shell Broadband is incredibly slow if it even connects at all

Aug 25th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Rods: Location Kent: Date 2023-08-02

Comments

Total rubbish. Keeps falling out. Their”award winning router” can’t hold a signal for 5 minutes without it disconnecting. DO NOT BUY

Reviewer David Hancock-Dexter: Location Stoke-on-Trent: Date 2023-08-02

Comments

Signed up took up direct debit immediately.

No contact after 14 days.

So contacted and they said problem with previous provider could not connect. They knew ti’s 12 days before but did not contact me. Awful

Reviewer Matt: Location Staffordshire: Date 2023-08-02

Comments

Placed my order on the 3rd, order was cancelled by openreach on the 10th, she’ll failed to communicate this at all, even when I rang on the 10th. Advised I had to wait until after the 14 day cooling off for install (absolute rubbish as plusnet installed within 2 days of order)
Called on the 21st and was told my order was cancelled, no manager able to speak to you, no complaints dept takes in lunch calls. Useless company I wouldn’t recommend to my worst enemy DO NOT BUY FROM THEM! read more

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SHELL ENERGY TOOK ADVANTAGE OF A VULNERABLE MAN WITH LEARNING DIFFICULTIES!

Aug 22nd, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer PB: Location: Ayrshire Scotland: Date 2023-07-31

Comments

TOOK ADVANTAGE OF A VULNERABLE MAN WITH LEARNING DIFFICULTIES!
Inhumane and unethical practices – customer didn’t understand his basic Wifi would be DOUBLED in price per month at his new address – and even when family intervened and sent medical evidence that he wasn’t capable of understanding – they refused to release him from 18mths of paying a monthly DD he couldn’t afford – for a service/speed he didn’t need – during a cost of living crisis!
A decision they will regret commercially and from a reputational perspective as it’s about to hit every newspaper and online review site in the U.K.! Avoid like the plague – appalling ! read more

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Terrible service. Shell Broadband unreliable.

Aug 16th, 2023
by John Donovan.
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July Examples Posted Here 16 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer CleoT: Location Northwest: Date 2023-07-29

Comments

Terrible service. Broadband unreliable. Lies about parental controls – they do not have any.

Reviewer Ranj: Location Wolverhampton: Date 2023-07-28

Comments

This is the worst internet service I’ve ever had in my life, I’ve had to top up my phone to use the internet because they said there’s a problem with their equipment but they want me to pay £75 for someone to come out to sort it out, it’s not my problem if you don’t do your job properly because I’m just paying for the services, not to fix your equipment, I can’t wait until my contract is over. read more

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Never ever ever move migrate or use Shell broadband

Aug 12th, 2023
by John Donovan.
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Examples Posted 12 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Trisha: Location Nw10: Date 2023-07-24

Comments

Never ever ever move migrate or use shell broadband i am using capitals to over emphasise the fact do not use shell broadband…They are rude! Unhelpful nothing happens when you need help there is no complaints dept i repeat no complaint dept whatsover it is a disgrace!!!

I apparently changed providers without doing so thereafter i have had no help no help no one can give you information about your case no one at Shell cares about you they just want your money!!! Go elsewhere or let it be at your peril!!!

Reviewer Austeja: Location Norfolk: Date 2023-07-25 read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
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