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Shell’s hit or miss broadband

Posted by John Donovan: 7 June 2023

Shell Energy Broadband Reviews recently posted on

Reviewer Luke: Location Westhoughton: Date 2023-05-14


Do yourself a favour DON’T USE THEM FOR YOUR BROADBAND , Its slow when it works and you are forever offline its hit or miss when broadband is up and running, its always down nearly every week and their customer service is shocking


Reviewer Alexander: Location Edinburgh: Date 2023-05-15


When I joined shell broadband there was a deal that you get 3 months WiFi free charge and after the 3 months I was too receive a £100 amazon gift card called shell broadband up and now there trying to say it takes upto 120 before anyone will get it I feel its a scam in a way just to get customer’s too join up as i see it’s a false advertising just so you join there broadband and there not interested in helping you I called them today asking where my £100 amazon gift card after nearly 5 months with them wasn’t helpful wouldn’t listen to me cut me off all the time wouldn’t let me talk broadband has cut off that many times when watching a film on Netflix not the best broadband read the small print before signing up with them they can lie about your contract and put the phone down on me today because I said I was going to ofcom and the customer service told me too do what I want she didn’t care about me i think they customer services agents she get sent for training on there manners when dealing with customers I was shocked by they way I was treated can’t really understand the customers services

Reviewer Nirmalw: Location northolt: Date 2023-05-13


This Company is big Scam very poor customer service . They promise and later they said they dont know nothing . I trying to do this from currhs They are not installed in 2 month time and again they want more time to fix. They dont want to cancel contract and charging early termination fee without connecting internet .
Pls avoid this company.

Reviewer Colin Edwards: Location Ainsdale: Date 2023-05-13


I had shell energy broadband installed in January 2023 it didn’t work for the first month 2 engineers came out and finally found the problem ( router fault) so they swapped it with a new unit .so had no problems till yesterday when I found they had charged me £95 to repair there faulty equipment!!! You couldn’t make it up after a 30 minute phone call getting passed from one advisor to the next ( 4 in all ) they agreed to refund the charges because it was there faulty equipment but this will take 30 days. Stay away from this terrible company you have been warned.

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