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This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.


  1. John Donovan says:

    I ordered shell energy broadband on nov 2. I was promised connection the following week. They initiated the direct debit. I called the following week and was told router would arrive on 13 and service would go live on 17. No further email or communication until 20 when I was told service would start on 30th. Spent 10 minutes waiting on phone line and spoke to a polite assistant who was absolutely useless in solving my problem. Avoid this unprofessional and chaotic outfit. Their service is appalling.

    Date of experience: 20 November 2023

  2. John Donovan says:

    If you have 30 minutes to waste on Saturday morning telephone Shell Energy call centre regarding stopping incessant calls from them asking me if I want a smart meter, which I have told them repeatedly I DO NOT WANT A SMART METER. Shell might be one of the world largest company but their call centre response time leaves a lot to be desired

    Date of experience: 18 November 2023

  3. John Donovan says:

    Avoid this company
    I signed a contract for the broadband at home . I had to wait 18 days to have the appointment to install the service . They will come on Tuesday and I received I text today ( Sunday ) that they need to do a hole in wall to instal internet and I need the Landlord permission . They should have given me this information before not at the last minute ! I called the customer service and the agent has been rude…. Waste of time . Horrible customer service .

    Date of experience: 19 November 2023

  4. John Donovan says:

    Ridiculously poor customer service. Just got passed around many different call centres in South Africa. Struggled to understand some representatives & still have not resolved my issue. Have taken over 3 months to come back to me with a response to my email! My issue is still remains unresolved.

    Date of experience: 16 November 2023

  5. John Donovan says:

    It would appear that it is not only…
    It would appear that it is not only Shell’s back office which is not exactly up-to-scratch.
    My original review was removed but I see now that {despite it being flagged up as removed} it is visible again. I responded to the e-mail advising its removal and the reason therefore, pointing out that the alleged breach of TP conditions was in fact part of a response I had received from Shell. To date I have apparently hit yet another brick wall – no response to my offer to edit out all the totally irrelevant promotional material.

    Date of experience: 17 November 2023

  6. John Donovan says:

    Poor customer service, constant conflicting information given in regards to go live date with none still given 8 days on. False promises of managerial call back within 48hrs that don’t happen.

    Date of experience: 20 November 2023

  7. John Donovan says:

    My experience has been consistently marred by frequent network disconnections. While the service initially showed promise with a few days of stable connectivity, the recurring interruptions have been incredibly frustrating.

    The unreliable network has significantly impacted my ability to work from home and conduct daily activities seamlessly. Despite reaching out to customer support, the issue persists, and the lack of a reliable connection has been a major inconvenience.

    Date of experience: 20 November 2023

  8. John Donovan says:

    Firstly they have been overcharging and when trying to get a refund they have message on their website stating
    we are not giving refunds at the moment
    further information on their website states they are selling their energy business to Octopus
    What has got to do with me??
    Secondly there contact systems is terrible, when I did eventually get through their auto response and onto live chat after 12 minutes they cut me off, so back on for a total of over an hour got through again got a name only to be put back into a queue
    their customer service is totally unacceptable and still no refund yet I am over £1000 in credit
    Date of experience: 06 November 2023

  9. John Donovan says:

    This has to be the most incompetent bunch of customer service reps I have ever had the misfortune to deal with. 11 days of constant calling being passed back and forth between home move and customer service as nobody was capable of closing my account and nobody could be bothered. Only person worth any salt in that company was Tom from Home move, he manually closed my account and issued my final bill, he took time to sort everything out unlike everyone else with a South African accent who just fobbed me off and passed me to another dept. I will never ever have an account with Shell ever again.
    Date of experience: 03 November 2023

  10. John Donovan says:

    I think these reviews have been written by shell employees.
    This internet company is the worst company ever. Since oct 14 the internet started going off. We rang 6 times to be told it was outside then inside and we were at one point liars. Poor poor internet since weve had it ie constant internet problems. Now it goes off for hours on for minutes and off again and they even sent an engineer out and he didn’t have a clue. Please stay away from shell broadband. It’s awful
    Date of experience: 14 October 2023

  11. John Donovan says:

    I would never recommend. Beware of phantom charges, check your credit ratings monthly as they will mark you as not paying despite if you do. This company should not be allowed to trade ever. If you enjoy being over charged and dealing with call center’s that do not understand English then you are in the right place. Please save yourself and choose any other supplier
    Date of experience: 05 July 2023

  12. John Donovan says:

    Had to ask for a return bag for my router about 4 times when I closed my account. Eventually received it and returned the router, only to be emailed by them now, saying they haven’t received it and I have been charged. They seemed determined to make that charge, by hook or by crook, from the get go. Funny how most of these five star reviews include employee names. Avoid these scamming thieves.
    Date of experience: 07 November 2023

  13. John Donovan says:

    Totally shocking customer services. They billed me wrongly. Sent me an email confirming this. I phoned customer service to ask about my over payments. I was on the phone over 1hr trying to get them to understand my situation they didn’t seem to know what they were doing. Kept contradicting himself I asked to speak to a manager he didn’t seem to want to do that and said the credit would be in my account in a few days. The credit didn’t appear so I phoned them again explaining over an hr again. They promised that credit will go through to my account. A week later I’m still waiting so I emailed them asking when my credit will be in my account they mailed back saying they will start the refund that day. So many broken promises and misguided customer services. Non existent customer support. I’m not surprised they are coming out of the broadband sector they are totally shocking

    Date of experience: 25 October 2023

  14. John Donovan says:

    Terrible customer service. I moved home in August and have been trying for nearly 2 months to register as the new customer and set up my bills. I have been treated like a fraudster, told they need proof I now live in the property and despite providing still couldn’t get my account set up and then bills mounting as unable to just pay my bill. Loads of phone calls later I got nowhere and moved to another supplier, no issues in setting up my account with other company and I would never ever use shell energy again. Disgusting

    Date of experience: 02 November 2023

  15. John Donovan says:

    We were told this would be ideal to cut costs and give the same benefits to the broadband.
    The installation day 1/11/23 came and went nothing was set up. Numerous calls and emails led to the runaround and still today 2/11/23 still no internet. We have been told to contact the technical department? For a new customer ??? No engineer to be sent, still awaiting a call back from Oliver for yesterday? Would not tell us the cooling off period ! No date known for when the internet will be LIVE! DO NOT SIGN UP FOR BROADBAND with Shell Energy. No compensation offered ! They do not deliver as promised. They do not sort out their mistakes. They closed the complaint without resolving it. They are unprofessional and unreliable. Very disappointed and now without internet seeking another provider.

    Date of experience: 01 November 2023

  16. John Donovan says:

    Broadband is not their specialty and the service on full fibre is completely awful . Sadly the back up and customer care is full of empty promises and let downs . I was expecting 100mb but I’m struggling to get 2mb with constant buffering. I should have stayed with my previous supplier but I have learned the hard way ,

    Date of experience: 01 November 2023

  17. John Donovan says:

    Only been a customer for a week or two and what a nightmare. The customer service are extremely unhelpful.

    There was a problem with installing our WiFi, we have called and tried the online chat and no one can provide an answer and they just palm us off to someone else. The online chat person was very blunt and then just stopped replying. We have been left with no internet and no timeframe on when this will be resolved, when I need it to work. Very unhappy with the services so far.

    Date of experience: 30 October 2023

  18. John Donovan says:

    I have been a customer for a while and the customer service agents are rude and don’t listen in particular Kelly, who was shouting at me. I am 84 years old. This is the most shocking experience I have ever experienced.

    I have read the reply below by Shell but am taking the matter further to Ofcom.

    Date of experience: 31 October 2023

  19. John Donovan says:

    Website states minimum 1mbps I am receiving zero Mbps and they still want to charge me £102 to cancel as a new customer. They are blaming having 4 devices as reason for having zero speed. Keep away from this company service is not a word known to them

    Date of experience: 17 October 2023

  20. John Donovan says:

    the worst 18months of hell with these people please do not ever go with shell just choose anything else. deplorable service I’m so happy it’s over this month I would advice everyone to stay clear of these people.

    Date of experience: 01 November 2023

  21. John Donovan says:

    Connection dropping loading issues!! I’ve been with Shell broadband since…
    I’ve been with Shell broadband since q6th October in this time it keeps dropping connection Alexa powering off constantly firestick buffering constantly / loading slowly supposed to take ten days when I spoke to advisor for the service to settle….. its been 14 days and its worse than ever. I’ve done everything reset it moved the box plugged it in to main socket and advisor reset it at her end I’m so disappointed with this service and this is suppose to be superfast broadband?????…..Donna

    Date of experience: 16 October 2023

  22. Adam Hatt says:

    To whom it may concern,
    Can I inquire for help here?

    Thank you!

    REPLY:We are not Shell but own and operate independent non-profit websites focused on Shell.

    Contact information for Shell can be found on their website:

    For all queries related to Shell Energy Phone: 0330 094 5800 or visit website:

    For shareholder enquiries, try contacting Shell plc Nominee Service:

    Link for Shell Job Applications:

    Shell Fraud and Scam Alert

    Shell Media Relations
    International, UK, European Press: +44 (0)207 934 5550

    Shell Investor Relations
    Europe: + 31 70 377 3996
    United States: + 1 832 337 2034

  23. John Donovan says:

    Switched to Shells Broadband from Talk…
    Switched to Shells Broadband from Talk Talk. Connection speed has dropped on switch to them, down to 15mbps from 37 meaning we can barely watch anything without buffering. I have emailed and got a response that is super generic and threatens charges too! They didn’t answer all of my questions and want me to use a screwdriver to take my fairly new Dual Socket to bits!! Wish i never switched what a nightmare….. [JG 6637761]

    Date of experience: 30 October 2023

  24. John Donovan says:

    Connection dropping loading issues!! I’ve been with Shell broadband since…
    I’ve been with Shell broadband since q6th October in this time it keeps dropping connection Alexa powering off constantly firestick buffering constantly / loading slowly supposed to take ten days when I spoke to advisor for the service to settle….. its been 14 days and its worse than ever. I’ve done everything reset it moved the box plugged it in to main socket and advisor reset it at her end I’m so disappointed with this service and this is suppose to be superfast broadband?????…..Donna

    Date of experience: 16 October 2023

  25. John Donovan says:

    Complaint unresolved – vulnerable customer
    With regards to my ongoing complaint still outstanding from September 22nd. I have received NO promised call back last week from the complaints team. I am therefore escalating my complaint from this point forwards to a team manager. I will, under NO account be discussing this complaint with anyone else less senior.

    I have no broadband this morning.

    Shell, you have me marked down as a vulnerable customer.

    November 22nd this complaint goes to Ofcom.

    I expect a call back today.

    Date of experience: 26 October 2023

  26. John Donovan says:

    Has to be the WORST broadband I have…

    After midnight when I’m in bed it is lucky if my broadband will work upstairs and considering the bedroom is right on top of the router that makes it absurd.
    Also my broadband disconnects itself from my SkyQ box multiple times a day which now ruins the enjoyment of chilling and watching sky or netflix/disney ect.
    I just wish I could get out of this broadband without penalty because its the worst broadband I’ve had in 30 years and I’m even going as far back as aol in the 90s/2000s.. even AOL beats shell tenfold.
    I would advise anybody interested in Shell for broadband to look elsewhere, diabolical really is an understatement and the fact I have been unable to walk since May makes this even worse for me as moving around having to try and restart devices to connect it up again.. well its ridiculous

    Date of experience: 28 October 2023

  27. John Donovan says:

    Terrible service. Chasing me for £2 after final bill been paid and cannot be paid via dd so having to physically make payment for such tiny amount. Very dissatisfied costumer here.

    Date of experience: 28 October 2023

  28. John Donovan says:

    Where do I bleeding start?
    No one at this company knows what they are doing. A sh1te show from start to finish honestly I wish I never heard of them. Their customer service agents have brains of Dory the fish from finding Nemo. Not one promise they say they are going to fulfil actually happens. They close complaints without resolving them they constantly harass you via telephone.terrrible broad band service

    Date of experience: 25 October 2023

  29. John Donovan says:

    Thieves, not trust worthy company
    My Account was nearly £1000 in credit. They sent an email explaining that they will be taking £739 direct debit???. They then explained that it will be £542???. My Bill was £300. After all that they took £739. My Account is in credit by £1300. Shell is refusing to credit me with my money and they are refusing to deal with my complaint. They are also charging me above the set cap by OFGEM. They do not make enough profit !!! So they have to steal from its customers, brilliant. Of course I am changing supplier and making a formal complaint to the regulator

    Date of experience: 27 October 2023

  30. John Donovan says:

    Mistake after mistake and still owes me money overcharged to this day
    The lack of professionalism from this company and its chatbot management is bottomless.
    – I cancelled my broadband subscription 5 months ago and although they successfully stopped the connection on time, they keep on charging me the service to this day.
    – I have lost hours sending emails and talking to their employees on the phone. Most of the time the emails are answered by chatbots and even when you raise a complaint, they close it without dealing with it. Some of their employees are incredibly rude and hang up on you. Others are helpful but unfortunately somehow, their accounts service does not follow the complaint and 5 months down the line they still owe me £72 which they seemed to have no intention of refunding although they recognise they owe me. They would still charge me £50 month for a non existent service if I did not stop the direct debit.
    – They kept on threatening me for months for a broadband they certainly stopped when I asked them to do so. I formally emailed them on 26th May to cancel my broadband. Subsequently, I returned their router.
    – Even with the proof of this cancellation email, they only registered the cancellation as happening in September after me finally speaking to an adviser. Alas, they still kept on invoicing me. Raised another complaint 2 weeks ago and their employee gave me a paltry £20 of compensation for all the stress and time lost dealing with their incompetence. To this day, they have not refunded me a single penny. I dread to think how much mishandling and stealing they must achieve if customers are incapacitated or elderly.

    Date of experience: 29 October 2023

  31. John Donovan says:

    Broadband. Dont bother.
    I received an email to say my new broadband service will be going live on November 5th. In the email it quoted the wrong telephone number. Tried to speak to somebody last night at 17:15. The chat should end at 21:00 but it ended at 17:00. Couldnt find a telephone number. Went on the chat this morning and was told I would have to wait till the service then I would have to change my telephone number. I said I shounldnt have to go through this. If this is the case cancel my contract. So they gave me a number. After going around in circles pressing various number I found Retentions. But I didnt because I was hold for 30 minutes and gave up.

    Date of experience: 26 October 2023

  32. John Donovan says:

    After 85 minutes on the phone being pushed from pillar to post, an agent from the original department who also said previously it was nothing to do with them it was finally sorted. The agent who sorted it was called miah. She was very good but couldn’t say anything good about the others. They clearly need retraining on how to do their jobs. My thoughts, stay clear of this company unless you want a huge bill from them and a huge phone bill trying to sort things. Recommendations um……. None really. Had a mail straight after closing my complaint before anyone called me as requested. Again another shoddy company. !!!!!!

    Date of experience: 20 October 2023

  33. John Donovan says:

    Doesn’t even deserve 1 star
    Doesn’t even deserve 1star. !!
    Engineer due to come Wednesday, it’s now Friday…received this text but engineer hasn’t been at all!! Try phoning via my mobile and they keeps saying ‘oh can’t hear you’ and then hang up ::
    Hello, Shell Broadband here. We called today to check up on phone line. Kindly let us know if further assistance is required. Contact us on 0330 094 5801 to speak to a member of our team.

    Date of experience: 20 October 2023

  34. John Donovan says:

    Received my bill this morning for…VAT shambles.
    Received my bill this morning for broadband and telephone, I do not accept is that I have been charged VAT at 20% on top of my bill where as my contract states that the VAT is included in my bill. The advisor also stated that I have to pay VAT on top of my paper bill cost . I told the advisor I wanted to raise it as a FORMAL complaint to which he did , then he closed it stating that he would send it on to the relevant team basically as my feedback. I am fuming , I cannot wait for my contract to be up early next year to change provider. This is not the 1st time they have added VAT on top of my bill and I have had to telephone them about it . 1 star is too good for them. Luckily for me I had got my contract details on my PC as he could not find it at 1st. I had to say to him the day I renewed my contract. The advisor was not helpful at all in my opinion.

    Date of experience: 23 October 2023

  35. John Donovan says:

    No help from Customer service poor/ Stay away from Shell Broadband
    No help or support to change payment date. The only outcome from Shell was I can’t change dates or amend billing which is negative language. Just message for potential customer is stay away from Shell Broadband due to poor customer and below average broadband speed.

    Date of experience: 16 October 2023

  36. John Donovan says:

    Huge company with zero customer service
    Despite paying our account on time every month we have been repeatedly referred to debt collectors. This has led to endless hours on the phone calling up to get us removed from the debt collector list. We have since moved to Octopus Energy but are still receiving calls from their debt collectors. Avoid at all costs. A huge company with zero customer service and if something goes wrong you will spend a lot of time trying to make it right and probably be unsucessful.

    Date of experience: 16 October 2023

  37. John Donovan says:

    Got to be the worlds worst company i pay more than what i spend on my gas and electric yet its never good enough for these greedy people i physically cannot give what i havent got and now making out i havent stuck to my payment plan when iv been paying more than what i use a month absolute joke man!! If you want the 20p that i have to my name for the next 2 weeks feel free to have it!!

    Date of experience: 18 October 2023

  38. John Donovan says:

    We have requested a new connection and…
    We have requested a new connection and then try to contact Customer care more than 100 time send call back request via email etc neither we have received any call back.
    We decided not to go ahead.
    If this is the service’s standard we don’t want to trap for Lea they contract.

    Date of experience: 04 October 2023

  39. John Donovan says:

    Will not refund credit balance once account is closed
    I have spent a month writing emails just asking for the credit balance on my closing account to be repaid but nothing. One reply saying they can only refund by cheque not back to the account they have been helping themselves to excessive direct debits from. Sent them details for the cheque to be posted but heard nothing since. They just ignore emails. Will never use Shell Energy again. Will keep trying to get my money back though.

    Date of experience: 16 October 2023

  40. John Donovan says:

    Telephone/Broadband migration chaos
    Absolute chaos-
    – 16 days late migrating my landline over from Plusnet
    – Failed 4 times to get me a proposed slot from openreach for me to stay in for the repair. If you go for the “Fibre” (ie FTTC/VDSL) offering you apparently get your broadband and landline via TalkTalk, who have a high complaint rate (according to Ofcom)
    – Helpdesk wasn’t at all familiar with my type of openreach master socket
    – Billing is errored- my first bill on the website didn’t agree with the pdf version downloaded from the same website
    – Took three attempts to get sensible compensation; initially they offered nothing, then only a little and then finally the amount in their own documentation

    PS Do ask for compensation when things go wrong. I got £8 per day plus £25 for each cancelled openreach appointment. If they don’t play along wait 2 months or get a “deadlock letter” and then go to the ombudsman and they will sort it out quickly.

    Date of experience: 22 September 2023

  41. John Donovan says:

    Unsatisfactory complaint
    Had a dispute over a bill for an empty property. After a large number of calls and emails, made a formal complaint which took months to deal with and a very unsatisfactory explanation/outcome. I understand Octopus energy will be taking over soon, otherwise I would swap to another provider.

    Date of experience: 16 October 2023

  42. John Donovan says:

    Don’t use them for broadband.. Counting the days until I can switch. The customer service was terrible when I was left without internet for a week and in my tiny house I cannot get WiFi in the next room. Honestly there are other providers for a similar price with faster broadband, don’t consider Shell

    Date of experience: 12 October 2023

  43. John Donovan says:

    Avoid – had an ongoing complaint for over 2 years that was upheld (they kept sending my details to debt collection agencies incorrectly). Was harassed the whole time and eventually only given £150 compensation with no guarantee it won’t happen again. Noted they made £39bn profit this year so I will be leaving as I can’t morally give them any more of my money

    Date of experience: 12 October 2023

  44. John Donovan says:

    I applied for broadband early in september, given a start date at the end of the month. 2 failed engineer visits. Pushed back three times and still not set up a month later.
    Just pushed me back with no explaination today, another week. They’re not even trying.

    Date of experience: 12 October 2023

  45. John Donovan says:

    Shi… internet, Shi… service.
    I have internet just few hours a day after long time on phone call with technicians. Check this check that, at my home is everything good but they keep telling me what problem at my property.
    Can’t cancel because cooling period is ended befor it comes life. Not happy, and so angry.
    I don’t care what you gonna write under keep your apologies for yourself you everyone not competent and lying on every step…

    Date of experience: 05 October 2023

  46. John Donovan says:

    Not our problem, it was our computer what done it.
    I recently complained that over a year after I had ceased to be a customer of Shell Energy, I received a email from company, in which the consequences of not having a Direct Debit in place were explained in some detail. The reply I received explained that this was an automatic process. Apparently, it is perfectly permissible to cause former customers sleepless nights, a great deal of anxiety, and ruined mental health, provided that this was all done by a computer. The fact that computers enact policies detailed by humans is apparently not an consideration.

    Date of experience: 10 October 2023

  47. John Donovan says:

    You have taken payment for my bill out of my credit, also you have taken £275 by direct debit as well, so I have been charged twice for my bill. I spoke to an advisor at Shell and she said she would send me a revised bill, which I received today and now my credit has been lowered again, so that is now three times you have taken money from me. I call that robbery. If this is not sorted, I am going to Offgem and trading standards.

    Date of experience: 11 October 2023

  48. John Donovan says:

    Shell Energy broadband is the only ISP that failed within 5 days after going live. Don’t count on them if you need to work from home unless you don’t need internet connection at all.

    Date of experience: 10 October 2023

  49. John Donovan says:

    Crooks, and in breach of Ofgem guidance
    Asked for a refund six months ago, I was declined despite having over £1200 in credit I let it slide as I couldn’t be bothered with the battle. Now I have moved suppliers they are constantly delaying my refund stating waiting for the final bill details (smart meter they have my readings daily) the final bill was raised two weeks ago and still no refund, being told anywhere up to 10 weeks for my refund! Disgusting and doesn’t follow Ofgem guidance.

    Date of experience: 10 October 2023

  50. John Donovan says:

    Shell broadband is terrible… engineer knocked out my connection with a drill and didn’t finish the work…. left concrete all over my doorstep and didn’t clean up and now have no Internet for next 2 weeks…. avoid these amateur clowns at all costs please. broke connection got in his van and left with out informing me about damage and no connection. Unprofessional!!!!!!!!!!!!!!
    Date of experience: 06 October 2023

  51. John Donovan says:

    Shell Energy Superfast Fibre Plus awful…Very Slow
    Shell Energy Broadband Superfast Fibre Plus state estimated speed range is 23-53Mbps whereas in reality it has never been over 14Mbps at anytime.
    There is nothing wrong with my equipment I am using and I am using an Ethernet connection only and the internet speeds are terrible.
    When contacting the company they are not interested.
    I understand that OCTOPUS ENERGY are about to take over Shell Energy Broadband, I recommend you stay well clear of these providers and look elsewhere.
    Date of experience: 07 October 2023

  52. John Donovan says:

    No support at all. I was sent a modem/router I didn’t ask for or expect. This new router is much less secure than my existing one. The person I first spoke to on the phone didn’t even know what MAC filtering was! The people I was passed on to weren’t really familiar with the device I’d been sent. What information they did ultimaterly give me was incorrect. In the end I found and forwarded to them correct information that showed the device didn’t support MAC filtering. I’m now left with the old modem/router because they can’t offer me a device that supports MAC filtering.

    Hopeless. Extremely disappointing to say the least.

    Date of experience: 04 October 2023

  53. John Donovan says:

    They just don’t answer the phone. Always huge call wait times with no indication of when/if they will answer. Basic stuff. I can’t get my account set up since I moved in. I’ll be sure to move to someone with better service standards.
    Date of experience: 07 October 2023

  54. John Donovan says:

    Without broadband 2 weeks – vulnerable customer!

    Yet again I find myself complaining about Shell broadband poor customer service.
    My broadband has been down for the past 2 weeks and despite 4/5 calls the advisers I spoke with seem pretty content to either fob you off or outright lie. I was told my line was fixed when it hadn’t been. Very reluctant to organise an engineer so after some insisting I managed to get an engineer out today. Unfortunately he was unable to fix despite several visits to the exchange, I just hope someone will pull their finger out and follow this through…? 2 weeks of no broadband isn’t good and nobody seems to have prioritised this? Due to medical reasons I work from home. Shell you have me recorded as a vulnerable customer please follow through on your obligations…
    Date of experience: 04 October 2023

  55. John Donovan says:

    Absolutely the worst energy company I’ve ever had!!! They never sort anything out. I’ve been with them only a month and recieved over a dozen nuisance calls already! Have now had to black their number! So glad they are bring brought out! Would not recommend!

    Date of experience: 07 October 2023

  56. John Donovan says:

    I wonder how many vouchers or compensations they have given away to earn 5 stars.

    Their service is deplorable, their staff are a disgrace

    , their broadband never works….. so, what are they good at? Shame

    Date of experience: 03 October 2023

  57. John Donovan says:

    Terrible dishonest customer service and company

    I moved into an empty property, and was charged over £1200 for gas & electricity. There is no boiler, no cooker, no hot water, not even electric sockets. I asked for their engineer to take photos of the empty property, but they refused to accept this evidence.
    They obstructed that I move to more reputable energy company that I have been with for many years. They refused all reasonable evidence, and has been proper bullies. It is shambolic that this company are allowed to trade.

    Date of experience: 03 October 2023

  58. John Donovan says:

    Received letter stating engineer would be out between 1-6pm no one turned up, not even a call,to my mobile. Called customer services to find out when engineer would be out and was told I didn’t need one and was connected. I said I was 89yrs and couldn’t get down to switches and didn’t know how to connect to WiFi, they hung up on me. Called again for complaints to let them know how I was treated and would be expecting the £25 credit which states on their website you receive for engineer not showing up, she hung up on me again!Date of experience: 03 October 2023

  59. John Donovan says:

    This company are appalling. They come out as the cheapest on comparison sites but beware they then up their charges to an extortionate amount once you are with them.
    They wanted us to pay over £500 a month for a 2 person household. They also made us pay over £1000 stating we were in debit on our account despite paying a really high monthly direct debit.
    We are now with another company, pay less than half of the amount that shell charged us and are already in £600 credit after 4 months.
    Date of experience: 16 August 2023

  60. John Donovan says:

    Bullying vulnerable old people is pretty low, and that is what they are doing. Message sent saying more than doubling their direct debit when they have never been in debit and we have to keep getting the overpayments back by wasting our time on the telephone to them. We keep putting in complaints which presumably go into the bin.

    I really do thing there should be some legal comeback on these bullies.

    In any other part of life just taking more money than you are due would either be theft or fraud. What makes them think they are above the law and decency? Arrogance and corporate targets for deposit amounts, and they are probably getting 5% on your overpayments, means their profits swell and anyone who is on a profit related bonus gets a bit more at your cost.
    If you think about it, if Shell Energy have 1m customers, and they each have at least £500 overpayments in SE’s deposit account then SE are raking in almost £2.1m per month in interest.
    They should be made to pay customers 5% on any money they hold over £100 to discourage them ripping everyone off and defrauding vulnerable old people.
    Date of experience: 29 September 2023

  61. John Donovan says:

    I am going to sue them.Destroyed my credit history, overcharged me and never paid it back, keep harassing me to pay.T

    hey know I have heart issues yet still stressing me out. Disgusting cheaters and thieves.

    Date of experience: 02 October 2023

  62. John Donovan says:

    2 Oct 2023 broadband down again, ring shell, tell them my password they then tell. Me to enter,,, low and behold it’s up and running again. fault team saying nothing wrong, as well as passing me to different departments.

    Octopus don’t take it on

    Date of experience: 02 October 2023

  63. John Donovan says:

    The installer who came to install the smart meter for me was very rude. First of all, he was late – he arrived at 5.20 pm. He raised his voice to me (I warned him 2-3 times not to shout at me). He wanted to see the radiator controller. When I said that there was no problem, but he had to change his shoe covers, he was wearing them outside – it was raining and he was walking on the ground — HE SAID IT WAS NOT A PALACE AND HE WENT AWAY. He also threatened me that he would disconnect my gas. I also did not receive a home monitor that would control my gas consumption. I also didn’t sign the completion of work for him – the signature I gave him before starting work, he said that he couldn’t start doing anything without it… That’s not the way to do it. It’s a showcase of your company, which isn’t very pretty.
    Date of experience: 02 October 2023

  64. John Donovan says:

    Fixed price came to an end. Payment is going from £153 to £243 despite the spot gas price being historically low.

    They offered a fixed rate tariff, takes the price down to £226, the catch? I must take a Smart Energy meter that I don’t want and have never wanted, and have declined SMS who have phoned me easily 15 to 20 times since I’ve been with Shell Energy.

    I’ve told them every time to stop phoning me, I don’t want a smart meter, but still they do it. Albeit I haven’t had a call for a few months, maybe they’ve stopped. I don’t know. But not before telling them over and over again to stop phoning me.

    I also used to get nagged regularly with text messages to book a Smart Meter despite never wanting one and making that clear from the first time they asked.

    Now shell is giving me a high price, with a tiny discount if I accept a smart meter.

    I started my switch to Octopus energy today. £217 a month, albeit a variable rate, so the Corrupt Neo Marxist government can treat me and everyone else like an ATM machine to fund the hotels for illegals, and the Ukraine war that had nothing to do with us.

    This after they put 28+ energy companies out of business by pretending to care about people with a Price Cap, now the greedy corrupt energy companies have no incentive to compete against each other, since the corrupt Marxist government killed off almost all free market competition.

    Date of experience: 03 October 2023

  65. John Donovan says:

    I have been attempting to get a refund on my large credit balance for the last three Days. What a Joke! the online method doesn’t work despite way to many attempts. Then transfers me to the online chat bot LOL. I would get more sense from a Indian call centre keeps bouncing me back to the online refund method. I did try phoning yesterday 27/09 but after approximately 50 mins of waiting I gave up! Bet SHELL would be straight onto me if I CANCELLED MY DIRECT DEBIT!!!

    Date of experience: 28 September 2023

  66. John Donovan says:

    The worst broadband company I had dealt with. The terribly unreliable connection, drops off all the time causing issues at work since I work from home. Contacted customer service maybe 10 times but nothing resolved. After a year of struggling , I decided to terminate the contract 6 months earlier and pay the penalty. I will never ever work with this company…

    Date of experience: 29 September 2023

  67. John Donovan says:

    Constantly harassed and Passing my personal details to a private company for a smart metre. Avoid!!. Left me with no alternative but to find a new energy supplier due to the constant phone calls and texts.

    Date of experience: 29 September 2023

  68. John Donovan says:

    I have just called to ask if I can lower my payments from 1st October due to the change of energy prices. The lady on the other end of the phone (South African accent) said ‘don’t you think you should call back on the 1st October?’ in such a

    condescending and unprofessional

    tone. I was gobsmacked! Whoever this lady is, she really needs to learn some customer service skills if she answers phones for a living. I told her I’d call back to speak to someone helpful.

    Date of experience: 27 September 2023

  69. John Donovan says:

    I moved into a new house, and pretty much straight away I was getting called from a debt collection company, sometimes multiple times a day.

    It wasn’t even my debt, it was the previous owners unpaid energy bill with Shell Energy.

    After a few weeks of constant calls I set up a direct debit and paid anything I owed to Shell. I asked for the calls from the debt company to stop. They didn’t.

    Eventually it did die down. However one month, after paying my direct debit, there was £20 still left to pay.

    I wasn’t aware of this and hadn’t received any email asking me to pay. Instead I started getting calls from the debt collection company over £20 I owed, which had been on my account for about a week, and which I wasn’t even notified about.

    It’s basically become harassment which is completely underserved. Even when I was on holiday I was getting constant calls.

    I think it’s a ridiculous way to treat customers and I will be switching energy provider as soon as I can. I’ve compared the energy rates and they aren’t even that good.

    My advice to anyone thinking of going with Shell Energy would be to avoid and go elsewhere.

    Date of experience: 29 September 2023

  70. John Donovan says:

    I have never encountered such terrible customer service.
    I am the landlord for the property in question. My previous tenants vacated the property without notice on 21 July 2023, however they notified Shell energy that they left on 10 July 2023. I am now receiving bills at my property for the period 10 July 2023 onwards. I cannot be held liable for paying my tenants bills. They switched to Shell Energy themselves. Any debt that they have, Shell is responsible for chasing up with them, not me!

    I have provided the first tenancy agreement, final tenancy agreement, dated photos of gas and electric meter and dated CCTV footage of the tenants relative dropping off the keys at my property explaining that they had moved out of the property and gone to Romania, on 21 July 2023. How is this not sufficient evidence? This is absolutely unbelievable!

    I spent 3 hours this morning trying to resolve this mess, and the issue still remains. I was transferred 4 times from person to person. Then I was told systems were down and to contact you via live chat. I was then told by live chat that this query cannot be resolved via live chat after and hour. I have sent about 6 emails now.

    Can someone with clear English please contact me to resolve this as soon as possible. I am sick to death of trying to chase this up. I will be seeking legal advise if this isn’t sorted out swiftly.

    Date of experience: 29 September 2023

  71. John Donovan says:

    where do i start!, had three phone calls then hang up when i answer, when i phone back get through to at least five people who just want me to have smart meters thats all the know, must be on a commision, all i wanted was a gas meter finaly got through to someone who seemed to know what they were talking about. said i needed an mprn number needed to phone 08000294285 which turned out to be uk electric, just spent another half an hour listning to a music backround sent through another three people, to set up an account for gas, got through to a nice gentleman who told me i need an mprn number, he told me it will be on the meter when fitted at least he never gave me a phone i dont want your smart meters. Had to edit got another phone call hung up when i answered as usual left a message said i need to set up an account or i wont get meter, spoke to a nice lady who put me straight though to sales? spoke to david who is putting me through to sales more crappy music still waiting. I should go on ebay buy a meter and stick it in myself lol. just spoke to a very nice lady who sorted it all out for me, make her head of training.

    Date of experience: 27 September 2023

  72. John Donovan says:

    Not impressed with customer service advisors on the phone or by email. They have been

    useless and cannot answer simple questions.

    They just keep repeating themselves. I asked to speak to someone else and was put on hold then the same person came back on the phone with no explanation to why she didn’t pass me to someone else and continued to repeat the same phrases and still couldn’t give a straight answer to any of my questions. All just reading from a script. Date of experience: 25 September 2023

  73. John Donovan says:

    Shell So So Poor
    After a prolonged shambles dealing with this company, I’m glad I’ve switched over to another provider.

    The customer services is a complete joke.

    An e-mail received on the 6th September 2023 stated that my refund, would in my account within 10 working days. I called today to chase up the the 1st person that took the call took my details, I told her the issue, then the phone went dead. I completed the aftercall telephone questionnaire regarding the level of service, extremely poor. The 2nd person advised me this would be done within the next 48 hours. And his step away attitude wasn’t particularly helpful. Personally I believe this is a disgusting level of customer care, and I would like to know which person is responsible, because this is why I’d never recommend Shell to anyone.

    If shell do contact me please e-mail

    Date of experience: 22 September 2023

  74. John Donovan says:

    Just awful. They can’t justify all of the extra charges they slap on, despite hours and hours of conversations and basically just say tough, pay it.
    Had an agreed payment plan with them and then they just took the whole amount in one go.
    Disgusting company. Avoid at all costs.
    Oh and the reply below basically just says they’ll try to contact you within 48hrs. It’s just all a pr stunt. Actual business is rotten to the core.

    Date of experience: 21 September 2023

  75. John Donovan says:

    Shell energy are woefully inept at proving a proper service
    I can’t give 0 stars or I would, I can’t pay my energy prepay bills no matter how I try. No paypoint cards supplied in nearly 2 months & the shell energy App doesen’t work, it takes my money & it disappear’s into the ether until my bank returns it 10 days later. The most woefully poor service I’ve had from any company in 35 years. Date of experience: 19 September 2023

  76. John Donovan says:

    Broadband installed but wont work on PC have spent over 2 hours on 2 occasions with tech support. Charming and polite however!!
    Problem not resolved

    Date of experience: 19 September 2023

  77. John Donovan says:

    Biggest bullies and scammers I’ve ever come across. They tried to bully me into paying a massive bill when we moved into our new home, I refused and asked them to review…I had to go as far as processing 3 x complaints. However, in the meantime they kept sending threatening letters, they reported against my credit file and

    eventually after threats of ombudsman etc they reviewed everything and admitted their mistake

    and adjusted the actual figure from when I moved into the house…which was massively different. All the while, refusing to correct my credit file and a couple of weeks later (before I even had the new and adjusted bill) they processed missed payments against my file. We’re now taking it legal against them
    Date of experience: 16 March 2023

  78. John Donovan says:

    SOOOO shocking, customer service useless and very unhelpful. Kept loosing connection and used all my data up as phone kept leaving the WIFI. They offer a cooling off period of 2 weeks but that 2 weeks is the start up process so its too late once you realise how useless it is. For a global brand we have a very Micky mouse service. We have wasted hours and hours trying to get this sorted and the saga still continues.


    Date of experience: 16 September 2023

  79. John Donovan says:

    Will never go with this company again. Absolute nightmare and utterly horrid people to deal with. Funny how all their positive 5* reviews mention a specific agent’s name. Not sure I have seen more obviously fake reviews in my life – they can’t even get that right. Rates are not competitive. No response to complaints, endless errors even for the most basic of tasks, said no account with given number despite having forwarded them the Shell email confirming account no, data leaks – and all this within just a few days of dealing with them. I could not have switched out faster. Octopus Energy = so far amazing! Know what they’re doing and do not drain energy and time from its customers.
    Date of experience: 14 September 2023

  80. John Donovan says:

    It is Your mistake/fault if you use this company
    Avoid shell energy at all cost
    It will be your fault if you join shell energy.
    Honestly, If I will have to stop using the Internet at all I will not use Shell energy, and I would rather die from cold or go out and collect wood and come home to use it for cooking or to make my house warm/ heating it than to use shell energy .
    They are the worst ever company I have ever dealt with : they are all about money collection nothing more.
    Join them and you will pay the price and I assure you will not have time to regret it.
    Be careful and stay safe.
    Date of experience: 29 July 2023

  81. John Donovan says:

    Please use any other service other than shell. I promise you they are not worth it. They refuse to fix issues, hang up on customers when they don’t know how to answer basic questions, the relentlessly call you 5+ times a day once you file a complaint. I’ve never hated a service more. Please leave me alone Shell, you are the worst company and frankly, I cannot wait to get out of my contract with you. I am considering eating the fee just so I never have to speak with this nagging service again. Oh and also, the internet sucks and always disconnects.
    Date of experience: 08 September 2023

  82. John Donovan says:

    Honestly, I don’t even know what to write about Shell’s customer service… it’s simply the worst customer service I’ve ever encountered.

    I’ve been trying for weeks to open an account for myself because I need to pay the gas bill that wasn’t transferred with the energy company that I choose due to an error. Additionally, my landlord has also been in contact (complaint 207169181), and after hours of calls and several email exchanges, despite providing all the necessary documents, they haven’t provided the minimum level of service. This demonstrates a lack of respect for the customer and honesty as well. They even called my landlord, falsely claiming I hadn’t submitted the requested documents, despite having proof that I sent them via email. My last call was on Wednesday, and they assured me that everything was ready and that they would get back to me the same day… but so far, I’ve heard nothing! How can one trust such a dishonest and disorganized company? I’m still waiting for my account to be ready so I can pay the bill. Enquiry 20724804
    Date of experience: 31 August 2023

  83. John Donovan says:

    I’m not sure where to start, today they refused to refund a £600 credit balance and cut me off when I challeged this. If you are thinking of using them please do yourself a favour and dont. They are completely lacking customer service, common sense, and the tech to do the job. Their attitude in a fuel crisis created by greedy companies like them is a disgrace

    Date of experience: 12 September 2023

  84. John Donovan says:

    I was a broadband customer and they cut us off our service on 6th September by mistake, but when I phoned up to try and cancel this they basically told me a pack of lies about cancellation. I made a complaint and they believed the call handler not me. There customer service is appalling no apologies and no chance of rectifying their errors and so they cut you, if you complain they give you nothing but grief.
    Date of experience: 06 September 2023

  85. John Donovan says:

    Got an email today (Sunday) to submit my gas meter reading that is located on an exterior wall. The entire casing came away and can’t be replaced. Both meter and electrical cables exposed and thunder and lightening storm due in one hour. Helpline told me to go to B&Q to buy a replacement casing!!!, or phone again tomorrow if my house hasn’t burnt down presumably.
    If you think a casing is needed then I am going to take your advice and assume that it is not decorative.
    Just packing an overnight bag and alerting my adjacent neighbours.
    Of course I won’t be, but how idiotic is your Helpline response. Unfortunately, it is also a public experience of Shell plc.
    On a serious note for you mid level managers, you need to review your weekend support even though you have sold the business on.

    Date of experience: 10 September 2023

  86. John Donovan says:

    Absolutely dreadful. In laws, who are in their 80’s have to keep telling Shell Energy not to raise their payments. They are constantly in credit and we have to regularly waste time getting Shell Energy to repay their credit that Shell hold and get interest on. I think it is a total stitch up and She’ll Energy are taking advantage of vulnerable people for material gain.
    There is NO excuse for this behaviour, which is repeated again and again. DO NOT TRUST: Date of experience: 08 September 2023

  87. John Donovan says:

    Called regarding my elderly and unwell grandmother’s account (named on the account). We switched her supply on 29th of August. Between Shell and BT the account hadn’t been closed. (Both on openreach network so was assured I wouldn’t need to do anything) called to query her bill she received, a month in advance and was told we would need to cancel as it hadn’t been. She was finally well enough to speak today and the 30 days cancellation starts today and another bill being issued in October. She hasn’t had the landline service supplied by Shell since 29th August but still needs to pay for 2 months! Its absolutely ridiculous. Considering the line rental etc is almost 3 times as much as BT!!! Absolute disgrace.

    Date of experience: 05 September 2023

  88. John Donovan says:

    My mother is 97 and is terminally ill with advanced dementia and my father is 94. Their phone was cut off with no warning at all. When I discovered this I contacted Shell and got the most appalling service!!! They could give no real reason why the phone was disconnected. Promises were made to reconnect but this never happened. When I called back their response was a total disgrace and I then call again to complain only for the the customer service person to put the phone down on me. AVOID THIS COMPANY

    Date of experience: 08 September 2023

  89. John Donovan says:

    Bad WIFI, Honestly never used WIFI so bad in my life, was use to getting 300MB/S down to 50? it just feels so slow and the TV was lagging, couldn’t stream movies or play games without packet loss. Talked to customer support but the guy on the phone didn’t seem interested either, tbh just sounded like he was fed up of his job, doesn’t surprise me. Had to switch Provider this is unbearable.

    Date of experience: 04 September 2023

  90. John Donovan says:

    Worst service.Cheap and most ridiculous service ever. Start date of service was 1st September 2023 and its 4th today still no internet. Customer service was sending an engineer today and no engineer showed up. My partner had to loose his day of work due to no WiFi and couldn’t go to the office as we were told that engineer was suppose to show up and resolve issue. I know it is the cheapest service but its very horrible. Neither their technical team nor customer service was able to help and we still have no internet. They do not provide service on weekends either so that’s another issue.

    Most Awful experience.

    Date of experience: 04 September 2023

  91. John Donovan says:

    Ah Shell Energy… We meet again!

    We closed our Shell Energy account two years ago with a final meter reading on a rented flat. But despite this communication we periodically receive messages from them demanding random sums of money, including the time they attempted to take £2000 from a direct debit we had not closed. I have spent many hours on the phone to customer services people in remote locations, none of whom can give me a straight answer on what it is they think we owe or why they think we owe it. I have sent meter readings and communications from our old landlords to demonstrate we no longer live there. I have even received communications to say the matter has been resolved. But still Shell Energy keep coming back and asking for random sums of money. This time they have referred it to a collection agency.

    I implore you to avoid this company. They are a disgraceful, disorganized disaster.

    Date of experience: 04 September 2023

  92. John Donovan says:

    If you are thinking of getting your broadband from Shell don’t bother the supplied router is terrible.
    Constant WiFi drops
    WiFi signal is poor I get better signal from my neighbours house which has to travel further & through more walls!
    Really annoying flashing lights which never stop as they show data transfer is happening (why you would need this I don’t know!)
    Customer service are quite prompt to reply but the same issue always returns after they supposedly fix it.
    Glad my contract is now up for renewal so I can leave this company
    Date of experience: 01 September 2023

  93. John Donovan says:

    Not sure if this is the right place to bring this up but….. I joined Shell broadband around six months ago… started out very well, all was has advertised… then the speeds started dropping off, then kept going off intermittently, it’s definitely a lot worse than the previous supplier. Unfortunately I still have 12 months left on my contract, I will not be renewing and cannot recommend this provider.
    Date of experience: 31 August 2023

  94. John Donovan says:

    Terrible experience. I had broadband with Shell Energy and overnight my bill doubled! No warnings, or options to pre-empt this. Customer service was also poor, and connection of poor quality. I strongly recommend going with another provider. AVOID AT ALL COST.

    Date of experience: 30 August 2023

  95. John Donovan says:

    This company in my experience are unbelievable.
    They have used incorrect meter reads (opening and closing) in my billing then aggressively pursue overstated balances without correcting their mistakes. They never read correspondence/emails …. even from their own colleagues…. Their South African call centre attempt to bully customers like me into accepting smart meters despite me telling them the phone signal in my area does not support this tech…. AVOID

    Date of experience: 29 August 2023

  96. John Donovan says:

    Customer and complaint handling absolutely appalling. They closed a complaint without agreement. They are not prepared to reopen.
    I would not recommend Shell Energy.
    They do not want to take responsibility.
    I will be escalating this to the Ombudsman.
    Doing without broadband for a number of weeks and fobbing us off to contact other companies is nothing short of amateur and irresponsible – especially where our daughter could not access the internet with Extremely Important Prelim exams coming up!!

  97. John Donovan says:

    worst provider, go for anyone else
    Been living in London for 12 years, shell is the worst broadband provider I’ve experienced.
    Besides the fact their internet cuts for 15-30 minutes (sometimes 2 hours) at a time, it’s extremely slow. I work from home and forget about being on camera and talking on calls. No one can hear you and it’s BAD.

    Pret’s public internet is better. So is my 4G.

    But okay, we can say that maybe my area has bad internet. I’ve been calling their customer service since May (3 months ago). Their tactic is keep delaying and providing BS solutions with “this should fix it!” Without it fixing anything.

    Their customer service could care any less and they don’t want to fix any issue. Instead, they procrastinate as much as they can.

    Very manipulative.

    Also, our internet is 8Mbs instead of 11 and they still won’t let us out of our contract even though my sister is a lawyer and she had to send the law for them to shut up.

  98. John Donovan says:

    Possibly the most badly managed, incompetent, greedy electricity supplier ever! Aside from taking roughly £500 per month off me, sometimes £750 per month, it took me 18 months and over 100 emails to get them to fit an E7 meter that worked and then take accurate readings from it. I then had to involve the Ombudsman to get them to refund to me the excess money they had taken – over £4k! Because they have a rule that every complaint must be resolved in a month, every time an advisor got to the point of trying to get me an E7 meter, they were changed and I had to start over again. Every time an advisor recommended a refund they were vetoed. When I finally escaped they sent me the balance of my account by cheque just so they could hang onto my money for another week. Cowboys and crooks (imho).

    Date of experience: 27 August 2023

  99. John Donovan says:

    Run away from them! I called to ask about an inexplicably high consumption. My consumption was recalculated according to my historical consumption, and my meter reader changed. After changing it, a Customer Resolution Advisor emailed me, “I am sorry for the misinformation from the agent” “The removed meter may be faulty, please understand we cannot confirm if the meter is faulty since it has already been removed”, and they charged me again the previous consumption. It is like dealing with a scammer.

    Date of experience: 25 August 2023

  100. John Donovan says:

    This is my 3rd complaint just in hope I…
    This is my 3rd complaint just in hope I can save people from going through similar issue. These people make billions but their service is worse than my council (one of the poorest in UK). They will drag a simple request into a months long complaint. Simple message is please go with any other provider apart from these people unless you are looking for liars, people who never take ownership of cases or even want a resolution. They like to levy anything on customers to even chasing other organisations on their behalf or bringing your own gas engineer. Nice one Shell!
    Date of experience: 23 August 2023

  101. John Donovan says:

    I’ve had to make a number of complaints regarding the transfer of my account from pureplanet.
    Smart meters don’t connect unless replaced and then to try and sort out a call back has been extremely frustrating when they don’t follow up on agreed actions.
    Extremely poor given the profits that share holds still get.
    Date of experience: 23 August 2023

  102. Bogus Group says:

    Question, did the person who reported the incident do so anonymously? If not the comment about not reporting beforehand is correct. However if it was anonymous, was this because they were afraid to speak up beforehand?

  103. John Donovan says:

    Reading the Aussie regulator report it would seem that the on board management, OIM down, and the actual workers themselves proceeded to do the work in contradiction of the permit to work conditions of adequate isolation. How ever we do not know what mitigating safeguards had been put in place following a risk assessment which would allow such a task to proceed safely. So long as two barriers were in place and no other work anywhere on that system was allowed then it should not be a problem.

    An interesting question from this “reported” incident. Why did the person who reported this “incident” not make it known before the job started?????? Shel’s problem seems to be the lines of communication by the onboard team and not onshore management who must be tearing their hair out.

  104. John Donovan says:

    Trying to get through to a human was fraught. I am 80yrs old and only just computer literate. Trying to pay my broadband account via internet transfers me to my gas and electric account.
    I started at 8.00am and finally being virtually in tears I got connected to Servonia, who helped me to set up a direct debit and arranged for me to get my bill paid. I am eternally grateful to Servonia.
    Date of experience: 22 August 2023

  105. John Donovan says:

    Very poor company. The customer service is abysmal. I have outstanding issue raised to the ombudsman.

    Trying to get hold of anyone who can resolve the issue is close to zero.

    I would not recommend them in any capacity and concerns or issues are not dealt with in a timely manor.

    I have never used trust pilot for a negative review and as such, this is my only and probably last.

    Please use competitors, avoid at all costs.

    Date of experience: 22 August 2023

  106. John Donovan says:

    Beware of these crooks. I received the broadband August 17th it was supposed to activate on August 18th and didn’t, so I called Shell Energy to discuss this with them. I was told to wait until the August 19th to see if it turns on and if not to call them. Ended up calling them August 19th to be told that they need to send an engineer out to sort the problem and I’ll have to wait until August 23rd which I declined. I cancelled my broadband straight away and sent back the broadband. Today I received a bill of £11.13 so I called to see what the bill was for just to be told that because they sent me the broadband I have to pay for the delivery cost ???? what a rubbish crucked company you are

    Date of experience: 22 August 2023

  107. John Donovan says:

    absolute liars, after pure planet went bust i got put with this pile of useless cretins. after 4 months i finally heard from them and bills had quadrupled from the previous 4 years and even after fitting solar they still stayed the same, yet they say 40kwh per day is uk average funny how i only used 11kwh with pure planet. Ombudsman here i come

    Date of experience: 17 August 2023

  108. John Donovan says:

    I had a very bad experience with Shell. I lost my home and could not afford to pay my debit. I contacted Shell and explained my situation, but they did not offer any assistance or sympathy. They ruined my credit score by defaulting me without trying to reach me, even though they had my email and phone number. I felt ignored and betrayed by them. As soon as I clear my debit, I will stop using Shell forever. I am very unhappy with their service.

    Date of experience: 17 August 2023

  109. John Donovan says:

    Shameful that you can’t just pay what you owe
    We are not allowed the basic service rights of just paying what we owe every month. Instead we are forced to have a credit balance month after month because of repeatedly and deliberately erroneous Shell calculations. They earn big money in interest on our continued month on month credit balances, if it wasn’t for us constantly lowering our monthly payments we would be over £600 in credit at this point instead of £265 in credit. Shameful that you can’t just pay what you owe.

    Date of experience: 16 August 2023

  110. John Donovan says:

    Diabolical company, avoid at all costs! My bill for 2 months was in excess of £3000 , a ridiculous anount that they estimated back in January. Since then, 8 months in, i am struggling to get this solved, every new handler has the wrong info and i have to start again, in the meantime they blackmarked our credit score and destroyed all our plans , we were unable to remortgage our house or purchase anything!! 8 months is, we are in the same boat and no sense of urgency for them to solve this despite them destroying our lives!!

    Date of experience: 17 August 2023

  111. John Donovan says:

    Cancelled my broadband within 14 days as service on the area was poor. Received a final bill of £37 and then a revised one at £26. Rang to pay the £26 and was told I had money coming back to me and therefore didn’t need to pay anything. I then received a call informing I owe them £26, I asked for a bill to be sent out and I receive a bill of £37. Spoke to an extremely rude and arrogant advisor who wasn’t helpful at all and cut me off and refused to put me though to a manger someone who maybe experienced enough to workout the final bill for me. They take their call centre out of the UK to countries where it is cheaper and this is reflected in the inadequate customer service we receive.

    Date of experience: 18 August 2023

  112. John Donovan says:

    I am an ex post office customer and transferred to Shell with no construction
    From the point of transferred and previous I’ve had no phone service ,
    Open reach repair a fault in the local village but my efforts to to inform Shell that high wind had caused the phone line to break away from property.
    Which I put a portable tower and replaced one screw to retain the cable ,
    Shell insist that I must be there during the week ,
    I explained to Shell, I leave early in morning and not back until after 6 pm ,
    There reply was ,get a neighbour to be there ,
    I know them to wave at ,but do not have dialog with any of them ,
    I’m aware that open reach work Saturdays, I’ve asked the local technicians,

    Date of experience: 18 August 2023

  113. John Donovan says:

    Returned broadband equipment after cancelling rubbish shell broadband. Yet shell harassing me to pay £35 charge as apparently router not received!

    Date of experience: 15 August 2023

  114. John Donovan says:

    Glad I’m finally leaving. I have to say, for the most part Shell’s Twitter team were the only bearable part of this company. This all changed today. I made contact with the Twitter team to let them know I couldn’t afford to make the payment due to a job change. I agreed to make a manual payment and up the payment to reflect this and clear any arrears quickly. They then took the payment plus the manual payment, and told me straight off I couldn’t have a refund although this was agreed. I then raised a complaint and lo and behold, 10 minutes later it was closed without any investigation and further lies from the agent who said I’d be contacted by phone in 3 working days. It’s laughable. I’ve gone to Octopus instead as I can’t deal with anymore incompetence from a company I actually once had an ounce of respect for.

    Date of experience: 14 August 2023

  115. John Donovan says:

    Within a 6 minute call, I was passed around 4 different agents – no clue what department handles my issue !
    Within a 6 minute call, I was put on hold and passed around 4 different departments, back and forth… Nobody seemed to have a clue who I should speak to? First they sent me to Customer Services care then somehow I got put onto a department for Triage or something (clearly not the right person and she was like I’ll have to pass you back to Customer Services and then I believe I got put on Accounts and then back to Customer Services?? What a joke, what a waste of time, what a waste of my breath explaining my issue 3 times to 3 different agents. I just hung up after the 3rd pass around and I’m trying to resolve my issue via email instead!
    Let’s hope my email doesn’t get forwarded 3 times to 3 different advisors (fingers crossed).

    Date of experience: 10 August 2023

  116. John Donovan says:

    Wouldnt use again – Avoid Customer Service is useless
    Wouldnt use again, both for Gas, Electric and broadband – would rather pay more. Gas and Electric I didnt have much to choose as my provider went bust, but they certain pressed you for extra payments when your in credit on your gas/Electric. Broadband a direct debt was in place, but they never took any money for 5 months, and didnt contact me and as my 18 months was due to expire, turned my landline off so would potentially lose my landline number – All together USELESS – AVOID – I’ve now joined another ISP, but wont have any internet for 3 weeks until my new ISP takes over, Yet I have Paid until the end of August – Thats 3 weeks paid, and no internet

    Date of experience: 11 August 2023

  117. John Donovan says:

    Absolute rubbish mishandled my home move then threatened debt collectors for bill I’d paid 2 weeks earlier. AVOID

    Date of experience: 11 August 2023

  118. John Donovan says:

    I was trying to help my friend move his broadband account via Uswitch. The Shell website wouldn’t allow me to do this so I phoned their customer services. The person I spoke to said the Shell deal I had selected wasn’t available at that address. He said that Uswitch should not have offered that deal. When I asked why the service wasn’t availabe he just told me (I’m paraphrasing here) it wasn’t and that’s that. I said I’m trying to understand why it wasn’t available but he just then became rude. He told me that he knew his job, and got quite shouty. He wanted to offer me the cheaper deal. I actually had to tell him to calm down !!! As a result I told him I was not now going to place an order with Shell because of his attitude. Clearly his attitude doesn’t fill me with confidence about any future needs for support with them.

    Date of experience: 10 August 2023

  119. John Donovan says:

    Absolutely horrible customer experience
    Line was meant to be online well over a week now however after calling multiple times saying the router has not arrived I was told not too worry, that it will arrive within a day of going live however no one placed the delivery for the router until I called on the day it was meant to go live. Then after the connections failed I called out multiple times and they assured me an engineer will come and confirm times with me however I never got a call back. Once I called back they said they didnt send an engineer and forced me to redo all the steps that I had previously done for the 4th time with their specialist. Then once they sent an engineer who couldn’t fix the issue I was promised another engineer would come and that they would call. Which again did not happen. AVOID!!

    Date of experience: 03 August 2023

  120. John Donovan says:

    raising this complaint here so you can save your self especially if you have an elderly mother/ father:

    They dont keep to their word. All the agents love to throw around cases like its pass the parcel. By the time you finish dealing with these people you will have a degree in boilers because they really make you do your own due diligence as their agents arent trained properly.

    Please avoid these people, they will send you to a call centre in South Africa where no one cares. Guess who will be left crying? You and your elderly mother while they pay premium to Shareholders. Nice one Shell, 10 years with you and this is the service you uphold.

    Date of experience: 09 August 2023

  121. John Donovan says:

    Customer service: I would have more chance of finding hens teeth than reaching the feed in tariff department of shell energy. Their customer service has been the worst I have experienced. I have rang the telephone number over 50 times and due to unforseen circumstances you can get through???? Joke. I will believe it when I hear from someone

    Date of experience: 08 August 2023

  122. John Donovan says:

    Customer service so poor and nothing actually being done although I got responses from the reviews from Trustpilot ….they been chasing but nothing actually received from shell energy team.
    No wonder the google reviews are so poor on their site .
    I am today making an official complaint on their website and will keep this updates on here as to whether they can resolve the issue and raise the refund due .
    Update 09/08/23
    No contact yet after official complaint went in three days ago ..automated email said they would response in 48 working hours ..assume that means five days so will wait before another update .

    Date of experience: 06 August 2023

  123. AVOID says:

    Based off of our experience with Shell I am shocked to see their average trust pilot score this high.

    Our experience has been absolutely dreadful. We have had to go through the ombudsman to get our case resolved. Taking 9 months stuck on a premium tariff due to a broken meter – paying ~48p a day standing charge for this with little to no contact and when they do come and visit and asses they turn up with the wrong equipment.

    Trying to change over providers at the moment. But unable to. As Shell haven’t switched our tariff info over on the national database. Still waiting for a response 5 days later.

    Date of experience: 02 August 2023

  124. John Donovan says:

    Broadband is not active for 2 weeks past its activation date. I am unable make and receive any calls either.

    Customer services is very poor and staff have no clue what someone else in the company agreed.

    Don’t deliver on professional commitments to send engineer and fix issues timely.

    Avoiddddddddddd this company

    Date of experience: 03 August 2023

  125. AVOID THIS COMPANY: says:

    Avoid this company
    I switched energy providers in June 2022.
    Paid my final bill that summer.
    In 2023 August Shell passed me to debt collection agency requesting for money to be paid
    Went to my shell account – balance is £0
    So now Shell is claimining I owe them for transition period
    Not willing to reduce amount
    Avoid this company for all means if you dont want to get unexpected bills 14 months later!!!

  126. Debbie says:

    They really are useless little or no customer service. If you do get to talk to someone they haven’t got a clue how to solve things. Never been happy since first signing. I never thought I would admit this but they make TalkTalk seem good. I am now fighting against the cost of 39 po7nd because I haven’t returned it. Once again they are lying saying they sent out a self addressed envelope for the return of the modem. Must have got lost in the post.Also my contract ended 8th January it is now 24th and they only just let know. As a company they are devious untrustworthy and morally corrupt. They DO NOT deserve even 1 customer

  127. Tailspin says:

    29th July 2020 Tailwind Energy Investments Ltd (Co. Reg. No.12776446) was incorporated with one ordinary share of £1 issued to Tailwind Energy Holdings LLP (Co. Reg. No. OC430905) for a consideration of £1

    23rd December 2020 Tailwind Energy Investments Ltd issued 290 shares of £1 each to Tailwind Energy Holdings LLP in return for 290 shares of NSV Energy Ltd (Co. Reg. No. 06220464) representing a 100% interest in that entity. Following the transaction, Tailwind Energy Holdings LLP became the parent company of Tailwind Energy Investments Ltd. On the date of issue, the shares of NSV Energy Ltd were valued at $479.9 million resulting in the recognition of an investment of $479.9 million.

    On 1st November 2021, Tailwind Energy Investments Ltd declared a dividend of $36.4 million. Tailwind Energy Investments Ltd entered into an agreement with its now subsidiary NSV Energy Ltd to pay the dividends directly to its parent’s ultimate shareholders.

    For the period ended 31st December 2021 Tailwind Energy Investments Ltd recorded a profit of $36.4 million arising from a dividend declared by its subsidiary in November 2021.

    Dividends of $36.4 million ($125,245.7 per share) were declared by Tailwind Energy Investments Ltd for the period ended 31st December 2021.

    Companies House records show for Tailwind Energy Holdings LLP under ‘People’ the following:

    Cavendish Energy Holdings Ltd (Co. Reg No.12154073)

    Mecuria Asset Holdings (Hong-Kong) Ltd A Private Ltd Company

    Mercuria Holdings (UK) Ltd (Co. Reg. No. 123718128)

    Companies House Records show that Tailwind Energy Holdings LLP is the ‘Designated Member’ and only ‘Designated Member’ for each of the above three companies. There is a ‘circularity’ here that does not seem correct. Where did the dividend go?

    Tailwind Investments Ltd Annual Report and Financial Statements period ended 31st December 2021 indicates Page 16 7.

    Tailwind Energy Investments Ltd is a wholly owned subsidiary of Tailwind Energy Holdings LLP itself a 51% subsidiary of Cavendish Energy Holdings Ltd (Co. Reg. No. 12154073) . Cavendish Energy Holdings Ltd is also the ultimate parent company and ultimate controlling party which prepares consolidated financial statements.

    Companies House Records show under ‘Appointments’ for Cavendish Energy Holdings Ltd that Tailwind Energy Holdings LLP is the ‘Active LLP Designated Member’.

    Where did the $36.4 million dividend go?

  128. Bogus Group says:

    Thanks to Wrath for the clarification.
    I recall a lot of competent and committed people at BG Group, I also recall a toxic culture among those aspiring to climb the leadership “greasy pole” at all costs. If Mr Gould’s disparaging comments were not aimed at the latter group, it’s no surprise the meeting ended on a low note. These are the people that set targets, but if they can’t perceive how to deliver, someone (not them) has to be held to account.

    Seems like the pressure was being felt regarding Queensland Curtis LNG and the toxic ‘blame culture’ was in full-swing. I understood the cost overrun on this project was in the region of £3.3bn, which is surprising as their General Counsel at the time had written the highly regarded book ‘Project Finance’. It must have been left behind in TVP in preference for “back-end loading”.

  129. Wrath says:

    In response to Bogus Group’s enquiry.

    The reference to Contractors being given ‘equal’ status to Employees refers to a speech given by Andrew Gould, then Executive Chairman of BG Group, at a Townhall meeting in the BG cafeteria in the Hutton Building, Thames Valley Business Park, in Q4 2014.

    At that Townhall meeting Mr Gould, during his speech to the assembled staff, made many references to ‘you’ (meaning BG Group Staff) failing to meet targets. (A Freudian slip, perhaps, given his ambition for a knighthood?). Eventually, a senior staff member in the audience corrected Mr Gould and said that he (the senior staff member) would feel happier if Mr Gould used the pronoun ‘we’ instead of ‘you’, at which point Mr Gould accepted the criticism and corrected himself. During that speech, Mr Gould also said that it was vital that BG Group meet their targets, especially first export of QC LNG coalbed methane to LNG, by year end. In order to achieve this he said that BG Group Contractors would have ‘equal’ status to BG Group Employees i.e. ‘all hands to the pumps’. That meeting was recorded.

    Shell makes $70bn BG offer (

    It was at the end of that meeting, that Sami Iskander, then Chief Operating Officer, stood up and to whoever would listen as they ‘fled’ the cafeteria with their ears burning made the statement that BG Group, the previous year (?) had spent £200MM assuring work which later cost the company £2Bn because it was wrong.

  130. Bogus Group says:

    Would like to hear more on the thread of these interesting comments.
    Contractors were not always on ‘equal status’, particularly when it came to safety. In the BG Group 2010 annual report, Chapman’s statement that contractor safety would be a particular focus in 2011, seemed to infer that contractor performance was the issue, however, BG Group were ultimately responsible for those at the worksites, including contractors. In 2012, his “deep regret” of the unacceptable safety performance deterioration in 2011, would appear to indicate the “particular focus” was misconceived.

  131. Wrath says:

    Andrew Gould, former Executive Chairman of the failed BG Group, whose motives were questionable, would be well reminded that putting contractors on equal status as company employees in order to meet ‘stretch’ targets is in direct conflict with the ‘Constitutions’ of the various ‘Bodies Corporate’, despite alignment through ‘bridging’ documents.

  132. in response to Wrath... says:

    Technical safety across the board has suffered a similar mindset… “as long as it doesn’t blow-up on my watch, it’s <>.” the new SEAM organization has made it abundantly clear, that safety has to be in “balance with business drivers of production and affordability.” When it eventually goes boom, it will be blamed on TSE not the folks who are sweeping the concerns under the rug. the new emperors have no clothes!

  133. Wrath says:

    Subsurface Technical Staff at Shell who previously worked for BG Group would be well advised to remember that reserves should not be booked on subjective technical workflows and furthermore that both the technical workflows used in calculating reserves and their results should be reproducible by the Auditors. The BG philosophy of ‘it’s alright as long as the oil and/or gas is flowing out of the ground and we don’t know where it is coming from’ is irresponsible, short sighted and to the detriment of Shell’s shareholders. This attitude should be dropped pronto!

  134. Astudley says:

    Internet down 3 times for a day at a time. Reported it never had any contact back or reason given. Useless company out at end of contract.

  135. ANON says:

    RE: Nigerian oil export terminal had theft line into sea for 9 years

    Sometimes I think I have seen it all and then this comes along
    Nigeria is simply doomed with all the corruption.
    Take it from me, this is a major operation to fix. So the top brass must have been involved. Half or more of the population is scratching a living in miserable circumstances, there is no more rule of law and these gangsters lay a pipeline from a terminal and steal oil.
    Simply beyond what I can imagine.

  136. TERRIBLE says:

    They cut off my 87 year old moms phone. This isn’t just a phone for people of that age its and essential lifeline.
    After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn’t been sent because of billing issues. That’s why it wasn’t paid.
    So, I settled the bill over the phone.
    The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
    How incompetent are these people.
    I spent another hour on hold. No reply to the call at all this time.
    No response to my emailed complaint.
    Obviously I now have to find another provider.
    But a lot of stress for my mother.
    They are the worst of the worst.

    Date of experience: 10 September 2022

  137. Zero Stars says:

    Zero stars I have no written or verbal contract with shell energy . the same goes for the British government who cannot sell or pass a contract to any utility company that did not exist on my part , I will not be intimidated or threatened or money demanded by fraudulent acts , ie fraud by misrepresentation, fraud by misdirection, and fraud by abuse of position or power read the law shell even the government can’t force me I have no contract remove your meters I will starve and freeze before I pay you a penny I paid them nearly 2, 200 quid to get rid they now say I owe them 2,518 they add on not take off I have no contract with you , you are breaking the law bye

  138. on hold for over an hour! says:

    Been on hold for over an hour now.

    No idea what the customer service is like because I can’t get through to anyone.

    Why did you take over Post Office Broadband customers as you clearly don’t have enough staff to cope?

  139. Uncaring, horrible, hassling, profiteering bunch. says:

    Uncaring, horrible, hassling, profiteering bunch.
    I’m 80 with bipolar disorder
    I am an 80 year old with multiple health issues and diagnosed with bipolar disorder.
    These people at shell energy are disgusting.

    I’ve been unable to log into my account for months. I live in a one bedroom flat and they are taking £250 per month from me, that’s before the increases in October. Despite contacting them, I still can’t log into my account. I’ve now been told my (not so) smart meter can’t be reached and I have to provide monthly meter readings, when I can barely get down stairs from my flat to the meter because of mobility issues.

    Worse than that, when I put my email address in to change my password and access the account, I was suddenly logged into an account in the name of Mr Knox, at an address I don’t know, who they claim owes them £4,800 and hasn’t made a payment in months. It’s neither my name nor address.
    This isn’t my account, but it has my personal email address registered against it. Despite advising them of this, I received the standard ‘we are receiving a high volume of messages’ garbage. They have since emailed me another bill for the imaginary Mr Knox.

    They are hassling me by sending me someone elses bills and bringing me to the verge of a mental breakdown. According to my son, £250, which they have taken from my bank EVERY month, is way too much for a one bedroom flat too, but I have no idea what I have used because my email logs me into another account in another area.


    Uncaring, horrible, hassling, profiteering bunch.

  140. Useless broadband and company says:

    Useless broadband and company,40 minutes on hold on phone about my internet dropping all the time,told openreach would come on the Monday, NOTHING no call message or openreach. Sent email wanting to know how long I’ve left on contract as I want to leave them and get another provider NOTHING. I hate ringing up having to wait almost 40 minutes on hold only to talk to someone who don’t have any idea what they talking about.

  141. -By Zik Gbemre says:


    The rampant oil theft that is forcing Shell out of the Niger Delta, indeed out of Nigeria is one critical embarrassment that has overwhelmed a Federal Government that has failed in all sectors of the country.

    The petroleum sector remains the only sector footing the entire bills of the country, yet attention is not being given to protecting it from ceaseless sabotage.

    Against law-abiding citizens engaged in legitimate peaceful protests, trigger-happy security operatives will swing into action to crush any peaceful protest.

    The common man is driving his car on the road, Police will act to intimidate him, with all manner of contorted allegations and threats, to extort him.

    But then assign security operatives to check oil theft, they get so connected in no time and begin to aid and abet the oil theft they are mobilised at an outrageous cost to the nation. So, the Military and Nigeria Security & Civil Defense Corps (NSCDC) are as much connected to oil theft as the oil theft is connected to the host communities’ leaders, oil company workers and contractors responsible for welding/clamping/clean-up/remediation contracts induced by vandalism.

    They vandalise pipes and valves to steal crude oil and condensate and the more these occur the more contracts are awarded for repairs/clamping of pipelines and clean-up/remediation activities. So, a lot of people are connected to oil theft beyond those who sell and buy the stolen condensate and crude oil.

    The fight against oil theft has become a lost battle as they sabotage with a huge economic toll on the commonwealth will continue to thrive, hence Shell has decided to quit her Niger Delta operations to concentrate on the ‘deep sea offshore’ of the Niger Delta that illegal bunkering syndicates can’t access easily.

    In other shades of oil theft, you have DPR staff that are supposed to keep records of production and volume exported also involved in under declaration of figures. A lot is happening behind the scene at the points of exports, in the terminals.

    Even among key stakeholders like the Central Bank of Nigeria (CBN), Ministry of Petroleum Resources, NNPC and Accountant General of the Federation, it’s an annual drama of conflicting figures when they are subjected to probe and accountability on the revenue generated from oil, condensate and gas, given a particular time frame.

    Again, the violent youths, also known as restive youths, created by Niger-Delta politicians are also there to disrupt the operations of Shell (SPDC) and other oil companies. Because politicians are not accessible immediately after they win elections and can only engage a few as personal aides thereafter, the rest are going about wreaking havoc on oil companies which they look up to as alternative governments.

    What’s more, politicians and Public officeholders in the Niger Delta are only interested in the monthly allocations from Abuja from which they allocate outrageous portions into security votes that are never accounted for, contracts are inflated to syphon kickbacks into private vaults.

    All of these stakeholders’ knaveries are making onshore operations so unattractive to Shell and other International Oil Companies(IOCs). And it’s not a good one if they have to leave.

    By Zik Gbemre

    July 13, 2022

  142. Bogus Group says:

    Shell Energy Retail wants to increase customers by over 300% by 2030, however there’s no mention about the level of satisfaction that will entail.

  143. Bogus Group says:

    David Bunch aims to more than treble Shell Retail Energy customers by 2030, but no mention about current customer satisfaction.

  144. Impossible to move home with them says:

    I recently moved from a home where I was a Shell Energy customer, to a home that is also supplied by Shell Energy. After 5+ calls and emails promising me my account and most importantly, my tariff, would be carried over, they have failed to do so and they are now ignoring my emails. Their customer service is absolutely diabolical.

  145. Truly awful cancellation experience says:

    Firstly i have no problem with the broadband quality and general customer service but i have just had a horrendous experience trying to cancel my contract in favour of virgin. i made it very very very clear i just wanted to cancel but the bloke insisted endlessly on try to persuade me otherwise to the point where i was getting proper stressed out. i won’t ever go back to Shell

  146. Rubbish Company says:

    Where do I start … AGAIN! Just received ANOTHER message from you regarding my account! Advising me to contact debt management company!. I am, as I keep TRYING to tell you, I’m on Universal Credit but, at the moment I’ve been sanctioned until the end of July, and also have a hardship fund payment of £*** which I have to pay back until next February! I have no money for all my usual bills off-line this one, so maybe YOU can tell me how I’m supposed to pay this bill with no money! I can’t even afford to buy food to last me a month. I have NO MONEY! If Green Star Energy I ad sorted out this problem in the 1st place, I wouldn’t be in this mess! Unfortunately I don’t have a money tree in my garden, not do I have a money making machine. I’m as poor as a church mouse! I haven’t had enough money for 3 years now!
    Is anyone else having problems with this company?
    I’ll say no more!

  147. Sylvia Holmes says:

    Was with the Post Office broadband until Shell took over.
    Was emailed to activate my account which I did , WiFi went off.
    Called several times was kept waiting for someone to answer, must now total 4 hours +.
    Eventually Ayisha answered must be a fault on the line from the exchange. Then router not recognised! Engineer appointment was made for 31/5/22 — 8am till 1 pm
    No show.
    Rang again why no show..Naeem says I’ll transfw you to the technical team ..was cut off.
    Emailed customer help, reply line is ok , reset your router with a pin, check your wires are fully in the plug.
    Pat, said she will contact outreach either Tuesday or Wednesday.
    Meanwhile I’m without WiFi?
    What’s occurring Shell?

  148. Bogus Group says:

    The Offshore Alliance and the Electrical Trades Union (ETU) have both served Shell with formal notice that industrial action will commence on the Prelude FLNG facility on 10 June.

  149. Awful company who don't listen or care about customers! says:

    I’ve had an utter nightmare with Shell. After I inherited my fathers house in Jan they have been nothing but trouble.

    I called them within a week of the house being put in my name and told them I do not live near the house and to put the account in my name and send any bills to my address. I made it very clear that I would be paying any bills, was happy to do so, and where to send them. Fast forward to early April, we visit the house to find bill after bill addressed “to the occupier”.

    Again I got in touch right away and told them the NEED to put the account in my name as I won’t be visiting the house again as it was set to sell at the end of April. I spoke to a representative who said “No worries, just call us when the house sells and we will settle the account”. I did just that and paid them. However I’ve checked my credit score and have multiple negatives which are now preventing me getting a mortgage. As if dealing with the death of a parent isn’t difficult enough Shell have now prevented me getting a mortgage for the next 7 years!!

  150. Awful customer service says:

    Awful customer service that won’t talk about your complaint. I have never come across such an evasive company before. Can’t wait to change provider!

  151. Nothing Positive about Shell Energy says:

    Smart meter fitted which fail to register and Shell just estimate bills which overcharge me and in this time of crisis I can do without the grief. The app is useless and keeps failing and you have to log in through the website. Good you may think but no, get regular massages advising data like account information is unavailable. Ofgen transfered me to this company last year when the company I was with went south, maybe they need to look at the suppliers and see if they can indeed look after customers or if they are just profiteering from the energy crisis. I would never recommend them to anybody and cant wait for the day that I can transfer to another supplier.

  152. App is rubbish says:

    App is rubbish. Never loads the actual usage. Fails to upload details from my smart meter – gas and electricity. Never shows statements. Deleted and reinstalled the app. No joy. Very poor. My smart meter mini display is fab – app rubbish

  153. Shell mucked up everything says:

    Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.

    Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.

    I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind

  154. Absolutely shocking service says:

    Even more bad service

    After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could l did provide it however l haven’t heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.

  155. Bereavement rip off says:

    Bereavement rip off

    Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments – it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.

  156. Stay away!!!! says:

    Stay away!!!!

    So after 7 months I still haven’t got my account sorted with shell, I have rang so many times to try and get it sorted and just get fobbed off every time!! Finally got a settlement figure off them of £900 odd and said I will contact another energy company to get swapped over, check our account today and my settlement figure has gone from £900 to now £1900 with in a week!!!
    Iv asked to speak to a manager a number of time and get told they are in a meeting they will call you back, guess what not once have they rang me back!!

    How they government allow companies like this to treat there customers they way iv been treated is a joke.

    Do not sign up with these clowns you will regret it I promise, iv had nothing but sleepless night over the last month worrying about the price increase and they clearly don’t give a dam about how this is effecting me.

    Is it to much to ask for a company to do the right thing and get an issue resolved as soon as possible not 7 month down the line, although this still isn’t sorted

  157. Words cannot describe how bad their "service" is! says:

    Words cannot describe how bad their “service” is!

    Have spent nearly 3 hours today trying to get an overpayment issue resolved. Long waiting times (30 to 40 mins) then have spoken to 4 different people who have 1. cut me off, 2. put me on to another person who knows nothing about what I have just spent 10 minutes discussing, 3. put me on hold while reading the file (gave up waiting after 30 mins) and 4. said he would put me through to the right person within 3 minutes but didn’t. I despair!

  158. This firm run by a complete incompetent… says:

    This firm run by a complete incompetent have 0 customer care
    Jodie Eaton hides like a frightened mouse behind automated phone lines that ur on forever so she doesn’t have to be held for her mass company incompetence another grossly overpaid corporate Head miss charging customers. Contact me if you got the guts Jodie

  159. Awful Customer Service says:

    Awful Customer Service

    Took them over three months to correct an error in my bill. Ignored my emails throughout and only corrected it after many phone calls. I’m now trying to get a refund from them in the form of a cheque. They keep sending the cheque to the wrong address despite my phoning them up 4 times and giving them the right address. Genuinely the worst company I’ve ever dealt with in terms of customer service. What makes it worse is I never chose to use them and was transferred to them after Green Energy collapsed. Will never use them again once I receive my refund.

  160. HATE SHELL says:

    Hate Shell

    Not only are they ripping me off with illegal energy price rises covered up by accounting for them as near doubling of the standing charge. But they are now antagonizing me further with pathetic customer service. I can download my latest bill but its corrupted so I can’t read it. So I have to contact customer services. Firstly I tried the online chat and was connected to an idiot bot then left hanging for ages and gave up and decided to call. Their phone system must have been designed by a moron who wants to antagonize me as much as possible with menu after menu after menu before not connecting me to a human but leaving just hanging on until I finally gave up. Why don’t Shell try spending some of their obscene earnings on looking after their customers?
    I have just tried emailing them from their website, its another total disaster area where it blocks my trying to send an email by forcing me to pick a totally unconnected topic from a drop down menu, which then starts me off on another totally unconnected route. Morons!!!!

  161. Avoid says:


    Passed to shell energy from pure planet. Didn’t transfer over credit, unhelpful call centre staff, horrible call centre waiting times blamed on covid but obviously understaffed.

  162. Price Cap says:

    price cap.

    If I could give minus 5 stars i really would. I didnt ask to join shell energy, sadly i was transferred over from green energy. The new rate for electricity set by ofgem is 28p
    per kwh, shell have decided for what ever reason to charge me 31.5 pence per KWH. Goodbye Shell energy.

  163. Hopeless says:

    Absolutely hopeless

    Was moved to Shell energy kept getting estimated bills despite assurances that they could read my meters even complaints team misled me by saying we can read both your meters, then another overestimated bill today. When I called them was told can’t read your meter. This has been going on for ages. Appalling service

  164. Still Waiting says:

    gave shell a reading on 27/0-4/22, still…

    gave shell a reading on 27/0-4/22, still have not recived a bill, tried to contact them cant get through, a complete waste of time,

  165. Hush now says:

    With all this negative sentiment about Shell I was just wondering how this page is sustained. I presume it is backed financially by groups like Greenpeace etc or some other radical anti fossil fuel group. Must take a full time job to do all this.


    Shell first complained about our use of online activities by my late father and me in March 1995 No other party has ever funded any of our websites. We have never solicited or accepted donations. There are no subscription charges. The only income is from advertising which does not cover costs. Shell is welcome to sue for libel if it ever believes it has grounds to do so. So far the libel actions have always been by us against Shell and settled by Shell in our favour. Shell also settled four high court claims we brought for breach of contract and breach of confidence. Those are some of the claims mentioned in Shell’s rabid press release which led to the first libel action.

  166. John Donovan says:


    You don’t deserve any stars, as a previous Post office customer for my landline, which has since been taken over by shell energy, you have cut my mum off who is 73 year old for no reason. numerous phone calls haven’t resolved the issue, nobody know what they are doing, GET MY MUMS PHONE LINE BACK you bunch of XXXX!!!

  167. Avoid this shower says:


    Fitted a smart meter that doesn’t work. No timeline for a fix, no communications about the issue. No update on my bills. Direct Debit still sat at pre price cap increase level.

    If you can avoid this shower then please do.

  168. Absolute thieves, be warned! says:

    Use another provider

    Got moved to these cowboys as previous supplier went bust! Just transferred to another supplier as Shell Energy over doubled my DD and installed smart meters that don’t work! Their customer service is nothing better than useless, brain dead morons reading from a script who don’t want to know or listen. Obviously these big companies pay back handers to regulators to get away with what they do!
    Absolute thieves, be warned!

  169. Shell Energy Very poor. says:

    Very poor!

    Their app is a completely useless. Everytime I try to log on, I have to give my email and password then reply to my email so I can log on. I hate having to go into my account because it is so much hassle.

    I only receive emails to submit my readings. My bills are never emailed to me. I have to go through the whole rigmarole above so I can see my bills.

    I had been “advised” to increase my direct debit. I decided not to because
    I would end up over paying. After a month, I was no longer ” advised” but told I had no choice that my direct debit would be increasing.

    Why on earth should my money be sat in their accounts when my account is in the black! They wouldn’t be so quick to refund my money if I over pay them.

    I genuinely wish I could switch to a new supplier but unfortunately, all the good suppliers don’t want to take more customers. Funnily enough Shell Energy will. That speaks volumes.

    The quicker I find a decent supplier to switch to, the better !!!

  170. John Donovan says:

    DOUBLED my monthly DD for no reason

    They put my direct debit up from £80 to £166 despite being in credit. Online I could not change it to less then £130…. When I called I was told my projected spend was £81 a month….
    If they charge more for not having a DD set up and just paying what you owe monthly…. they should refund any overpayment you make every month. Why should money I need for food be sitting in Shell energy’s Bank account?????

    Unfortunate Green energy went under. I cannot WAIT to leave Shell.

  171. Name supplied says:

    Terrible company

    My parents were forced to go to shell energy after they bought out the post office phone company. She was not billed for 3 months then when she tried to contact them she didn’t get through for 3 days after being hung up on. Today she got through then was told by some vindictive over important receptionist that she would have to be put through to another department. But who has over an hour to waste waiting for someone to pick up. This company is a joke and I will find them another wifi/phone service they make billions of pounds profit yearly but still try to don’t the ever day person out of money. Totally corrupt self-centred company and I advise all those considering this dictatorship to reconsider

  172. Bogus Group says:

    Prelude resumes production and LNG shipments. Hopefully safely and incident free.

  173. John Donovan says:

    Deplorable Customer Service

    I had no choice to move to Shell when my previous supplier went bust.

    1) Despite having NO MARKETING elected on my account since the start, I’ve been bombarded with Smart Meter cold calls this week from them (number verified online as Shell Energy). Their excuse was that the previous supplier (who I had ‘no marketing’ with and who never contacted me in the FIVE YEARS I was with them) did not tell them I did not want marketing!? Utter *£$%&*!/.

    2) I gave both my meter readings ON TIME last month however, they ignored them and used their own highly inflated estimated bills significantly overcharging me.

    Their Customer Service is a joke and don’t expect any intelligent adviser to help you. Martin Lewis is endorsing staying up with your provider but how can anyone stay put when you have to deal with garbage like this and these clowns? Ofgem complaint is now in.

  174. Debbie says:

    Worst Ever!

    Switched to shell in earlier in the year. Never heard anything until about June that I received a £30 cheque bribe in the post to apologise for the delay. When services eventually started I got my bill and paid. In September 2021 I called because it was becoming an inconvenience to send my gas meter reading due to location on meter only to be told I was meant to send my electric meter screenshot. I responded how was I meant to know if this has not been communicated to me? Or how has this been communicated to me? The agent hung up and I called back and the second agent apologised after I asked same questions. She apologised because no one has bothered to email or send a letter through the post. That’s how a complaint process went on FOREVER! A contact from shell energy MONIKA, was the one dealing with this and on a day I tried to log on she said my account is been updated and I can’t log on so I should not make payment either u til the investigation is over. As at January investigation was still ongoing and even involved OFGEN who is also NOT FIT FOR PURPOSE! She’ll put a late payment marking on my credit file while the investigation was still ongoing despite Monika telling me not to make payment and OFGEN suggested a £75 bribe to shell to credit my account. I am worth more than £75 and it will not remove the late payment markings so I turned it down.
    I have asked for Shell to remove this and I will make your FULL payment the same day this is off my records otherwise let’s go to court


  175. Mary Mcgeoghan says:

    I moved into my new home I gave them my…

    I moved into my new home I gave them my readings for gas and electric and I waited to get a bill.
    Weeks went by and still no bill then around the 7th week my neighbours said that bills had been going to there home with there address and only Owner Occupier one letter That’s why I didn’t get bill
    Also there was a letter from debt collectors MIL Collections I called them and he warned me to pay !!
    How can I pay a bill not in my address and not in my name ? He said you better !!! Then 5 days later I had a call from citizens Advice but it wasn’t it was the debt collectors trying to get my name and details .I had to call citizens advice and the police !
    There’s a lot more shell has done but to much to write please be careful !!!
    It is now in the hands of my solicitor
    Thank god I recorded all calls and kept all letters and emails
    Today they offered me £20.00 compensation Lol
    I’m looking forward to seeing them in court

  176. Cliveprescott says:

    I thought shell energy had sorted…

    I thought shell energy had sorted everything out and realized that I don’t get energy from I have received an email thanking me for altering my energy payments that I apparently asked for them to do in 2018.just to clarify what part of I HAvE NEVER HAD ENERGY FROM SHELL.just what is going on in your organisation!

  177. Mrs Mears says:

    Dreadful service from Shell energy

    Signed up for smart meters and an in home display so I can see where my energy is being used – 5 weeks later my in home display still isn’t working. Called them multiple times with no resolution – as long as they can receive the readings they don’t care about anything else. Dreadful experience

  178. Theresa Puckett says:

    No stars!!!

    No stars!!!

    Had to give 1 star but really Shell Energy are not good enough for that.

    The communication has been awful since joining. When I joined they never told me my direct debit amount until the last minute and that was only because I kept on at them. I was put with Shell after my energy supplier went bust.

    My April direct debit is due in 3 weeks. I still have no idea how much I am going to have to pay, so no idea how much I have to leave in the bank. Surely it’s not too much to ask seeing as I was told a couple of weeks ago by Customer Services that they were getting in touch with people about their new charges…… awful company

  179. Deborah Theodoulou says:

    The worst service I have ever received

    The worst services I have ever had the misfortune to receive. On Thursday 24th March my internet was upgrade to fibre with no warning. This meant the rooter was not compatible. 3 hours on the phone to be told that a new rooter could not be dispatched for at least 24 hours. When it did turn up it was exactly the same as the old one. Another 2 hours on the phone to be told an updated one had been dispatched on Wednesday 30th with a 24 to 48 hour delivery. Rang against Saturday 2nd to be told it would definitely arrive. Today is Monday 4th April and still nothing. My husband has lost business and earnings whilst i have and incurred travel costs due to complete incompetence

  180. Jackie Rutherford says:

    Exasperated with their incompetence

    I am not angry, just disappointed that Shell Energy are nigh on useless at dealing with enquiries. I’m exhausted and exasperated repeating myself to them and they still have not resolved my issue. I really wish I could change suppliers.

  181. Miss Caitlin Whitten says:

    Home move, yea right

    I’ve move into a new flat supplied by Shell I’ve called twice a day everyday for 2 weeks trying to get my account opened and give my opening readings but I get “Due to an unforseen circumstance we can’t take your call”. Their chat doesn’t have the authority to open an account and they also can’t explain why I can’t get through on the phone or provide me with an alternate number to call. My 3 emails have gone ignored as well.

  182. Julian says:

    Shell Energy are Uselesss

    Here we are, 3 days since the tariff changes and my new smart reader is still calculating to old tariff data.
    The app is also dysfunctional.
    Shell Energy seem incapable of doing anything correctly.
    Worst utility company i have ever used by far.
    I will be so glad when the situation calms down so i can leave the useless organisation that i would not have chosen in the first place

  183. John Donovan says:

    Comment posted about Shell Energy on Trustpilot
    We’ll be with you soon

    So soon that it took 50 mins this morning to show me the courtesy of answering the phone. Why should I waste my weekend so you can profiteer from not having enough call centre staff? Poor service – avoid.

  184. Peter Clark says:

    The dumbest smart meters

    I had my “smart” meters fitted on 2nd Feb and now it’s April and they are not smart. My IHD still shows that the gas is disconnected. I can see that the meters send information to shell but it is always behind meaning that your usage cannot be adjusted. My emails of complaint go unanswered. I have not had a bill issued since 9th January so have no definite idea of my energy costs. I just want smart meters to give me up to date and accurate information. The only communication from Shell is about increasing my DD. I want a bill before doing this please.

  185. Ali says:


    New week, more s**t. Incompetence is all Shell know!

    Week commencing 28th March update: New week, same old s**t show from the Shell minions. Another harassing contradictory email making my life hell (please refer to previous reviews for insight and back story).

    Just stop with the contradictory useless harassing emails, the situation should be resolved – however, as stated in the review I left last week, you have once again proven my point….
    New week, different minion and we are back to square one!! ****Bangs head on brick wall!

    Again, Shell Customer Service person that will be scheduled to reply here….do not reply to this review either – see all previous reviews as to why.

    Week commencing: 21st March update: Most useless incompetent a**eholes work here. I have ongoing escalated complaints due to the staff incompetence.

    I’ve had to calculate on no less than 5 occasions my own bill and then explain to these a**eholes how to do their job.

    You find common ground and agreement with them, then the next again week some other incompetent f**kwit changes it all – may as well talk to a brick wall.


    And to the Shell “customer service” rep scheduled to respond to the online reviews – don’t bother replying to this review offering to sort the problem and save face. It’s all Bulls**t!!

    I know, I’ve experienced 4 years of your incompetence which has rapidly deteriorated more so since March 2021. And so the saga continues….

  186. Groovalax C says:

    Trustpilot review of Shell Energy:

    Appalling customer service, 20 minutes waiting for someone not to answer on multiple occasions, appalling voicebot, trustpilot reviews for broadband not available and trustpilot for shell hidden well down the Google search results, all looks and feels corrupt and inept, impossible to leave them.

  187. Bill says:

    Trustpilot Review of Shell Energy:

    I have just waited for more than two hours via the chat on the website to talk to an agent.

    Started as no 68 in the queue and then I got down to number two but clearing not staff manning the chat and the reduction was people just dropping off. If you don’t have staff on the chat it should be turned off.

    Two hours of my time wasted and still no resolution.

  188. Paul Hobson says:

    Comment about Shell Energy posted on Trustpilot:

    She’ll have just taken over my mums home phone from the Post office. I have tried contacting them on 3 occasions lasting 1 and half hour each and still didn’t get to speak to anyone. Sorry but I’m now in process of moving it to someone who cares about customer service. Take my advice stay well clear.

  189. Mbanandi Muyangana says:

    Mbanandi Muyangana comment about Shell Energy

    One of the worst experiences I had in my life. I would never recommend deaing with this company. Day light robbers.

  190. Peter Smytheson says:

    To Bill Campbell: Bill, we are living in 2022 no longer in the 1990ies when you did your audits. Stop bemoaning the fact that you did not a career at Shell and hence cannot sell stock with a good profit now. Tempi passati.

  191. John Donovan says:

    Note young Ben made £4m last week selling shares, not bad is it?

    Do you think he is worried? Maybe Prelude will be seen as a dud, a misplaced adventure. Doubt it, but when the CEO sells shares makes you think, does it not?

  192. John Donovan says:

    Compliments to Bogus Group

    How the wheel turns

    In the 90s and up to 2004 carrying on Audits on Woodside Energy offshore installations on behalf of SIEP I was made aware that Woodside along with other operators held the then Regulator in low regard. They were not enough of them, underfunded and considered not competent and also because of this did not have the authority and respect of the Industry.

    A forward looking COO of Woodside had the revolutionary idea of involving Regulators in his Audit process and requested I also discuss my findings etc with them. Now the old Regulatory organisation has been redesigned with more resources, a wider brief, and much more support it appears from state and national government.

    Bogus Group has made both a succinct but most meaningful contribution.

    If as covered on their blog the operator is considered Not Yet Competent to understand his own operational risks by a rejuvenated, well resourced, self confident, and authoritative Regulator, and that finding seems to be accepted by Shell Australia, then we begin to understand better how the events of 2nd December developed

    Bill Campbell.

  193. Bogus Group says:

    When the regulator determines that an operator does not have sufficient understanding of the risks of the Prelude facility power systems, including failure of mechanisms, interdependencies, and recovery, alarm bells should be ringing.

    Read: Prelude FLNG Remains Shut In Until Shell Makes It Safe For Work

  194. Bogus Group says:

    Following yet another Prelude safety issue, I wonder if ‘mortification’ is in Rob Jager’s’ vocabulary, after his legacy idiotic statements (August’19 blog). Or does he just develop amnesia as he moves through the executive revolving door to his next role, where he can continue to utter Hans Christian Andersen like proclamations.

  195. Bogus Group says:

    All I want for Christmas is…..some revenue! More Prelude woes amid even more safety concerns.

  196. Gail says:

    As a very concerned South African citizen I wish to point out that Shell is supposed to respect people and have ethics.
    You are going against the wishes of many South African citizens with this proposed exploration.
    Citizens have stood together and have brought two court cases against Shell, the first one was not successful and we are awaiting the decision on the second case.
    We appeal to Shell HO to take notice of our concerns and cease with this exploration.

  197. USA USA USA says:

    I think this site is loosing its purpose. The next batch of Shell reorg has removed most of the people who would be willing to post comments. Shell is just lost – thinking its green when its about 0.5% green…

  198. Eliece Horton says:

    I really like my local Shell Gas Station, they have always been very helpful, so I am sad that we can no longer go there.
    Our family will be BOYCOTTING SHELL in the USA to STOP Seismic Testing on the South African Coast to protect Marine Life.

  199. Cambo: Future of North Sea Oil says:

    Selection of Comments posted on the Telegraph article Future of North Sea oil in doubt as Shell pulls the plug on Cambo

    John Atkins

    The oil will not go anywhere. Leave it there until Britain has a generation of inhabitants that appreciate it. Meanwhile the present numpty generation can cope with windmill energy and 51’N solar.

    David Tallboys

    Fortunately the Japanese have seen sense and are encouraging new oil and gas projects:
    Government officials have been quietly urging trading houses, refiners and utilities to slow down their move away from fossil fuels, and even encouraging new investments in oil-and-gas projects.

    Robin Beckett

    Shell won’t care too much, they have exploration and new developments going on worldwide, as do the other big oil and gas companies. Gas/petrol was $2.76 a gallon in Texas yesterday, that’s 15c down on earlier in the week.

    colin whyte

    Am I missing something here? Wasn’t Scotland’s financial state based on oil/gas receipts during their last independence referendum? I’m to suspect that Krankie now realises independence is a no go so is doing her utmost to trash the Nation. Nice to be able to turn down a thousand jobs as well.

    R Morley

    Unless we have zero requirement for oil and gas we have two options:
    1) Exploit UK national resources and extract it ourselves
    2) Pay another country and import it.
    It is astonishing/depressing that UK Plc is having its energy policy dictated by a group of juvenile eco extremists.

    Stuart Robertson

    Few of these green eco nuts were alive or old enough to remember when in the early 1970’s when OPEC put our economy into a tailspin and we started to explore for our own resources. Now thanks to meaningless virtue signally we are about to become even more dependent on foreign powers to keep us warm and our way of life alive. I say meaningless because industry is already working towards transition from fossil fuels but it can’t happen by tomorrow afternoon and meanwhile our friends in Russia and Mid East will be rubbing their hands in glee at our naivety.

    Len RMaC

    Green activism is a cancer that will erode this country’s competitiveness and our standards of living. Somehow, it needs cutting out before it’s damage has gone too far.

    graeme scott

    We don’t develop national resources, we don’t develop our infrastructure to cope , we import resources from Qatar and yet we have shale gas in North Yorkshire that will meet our needs for 50 years

    John Condon

    The ecowarriors use ICE cars possibly Diesel. They probably have gas central heating and ovens. It’s OK according to them to import coal, oil and gas to power these – but we must stop producing fossil fuels ourselves?!?!?! They seem oblivious to the additional transportation costs associated with importation.. They seem oblivious to the strategic risk of trusting Putin and OPEC to maintain supplies and prices. They have essentially put the cart before the horse. FIRST STOP IMPORTS and when coal, oil and gas are no longer needed for fuel and raw materials such as plastic THEN STOP INDIGENOUS SUPPLIES. This is so obvious how come they can’t see it?!?!?!

    Clitherow Kid

    It will go ahead but with lower public profile investors. Recent projects have seen a slew of equity partners with unrecognised names. The wider picture though is the message it sends to the highly skilled and well paid UK workers in the sector. They represent the jobs that we need to retain, and could be deployed in the urgently needed new nuclear plant developments. Instead it looks like a lot will be relocating to the middle east to be replaced here with what? More Deliveroo cyclists?.

    Ogden Nash

    Could somebody at the DT please commission a simple piece of research and write an article to show the requirements for electricity should the Government plans come into being – namely that all cars and all domestic heating is converted over to electric. So something like ….. No’ of cars is the UK x average mileage x no’ of KWh per mile = total KWh required for transport. ( you could even make it optimistic and assume everyone converts to a Nissan Leaf – no more Chelsea Tractors ) Then a similar calculation for homes … No’ of homes x average KWh used per year = Total KWh.
    Add these together and divide by one of the outputs of a major Nuclear rector, This will show how many more reactors we would need to supply these crazy ideas.

  200. Oil giant has pulled out of the Cambo field amid lack of support from UK and Scottish governments says:

    Small selection of comments from this Telegraph article

    Kathryn Jones

    Let me correct that headline for you.”victory for Nicola Sturgeon, Saudi Arabia and Russia as Shell walks away…” Fixed it for you.

    J Thomas

    Oh no! We are going to have to send more charity payments to Scotland under the Barnett formula! Additionally, if no one drills for gas and oil two things will happen. Many of us will freeze to death and the price of oil and gas will zoom upwards to include what I call G.T.T. The Greta Thunberg Tax!

    Kelland Hutchence

    Well done Shell! At least the oil and gas will still be there to be exploited when all this fake climate crisis is revealed for what it really is.

    Ian Mclaren

    If that’s a victory? I’d hate to see what one of her defeats looks like.

    Dale Carmichael

    I think we going to massively regret this.
    The eco loons don’t care about the decent people this decision will effect.

    James Hammett

    These people are ridiculous. We are still going to use oil and all its by-products. This makes no positive difference to the country’s carbon output, it just means a little more of it will be from burning oil from other countries’ oil fields when we could have been drilling our own.

    Scot Way

    In 2014 gas and oil were the bedrock of an independent Scotland’s financial future. Her new stance is mere posturing and destructive towards future jobs and industry. Wind power ain’t gonna cut it. She’s like rudderless ship being tossed about at sea during a storm.

    Echo Fish

    Reply to Scot Way – view message
    Especially if the plan is to sell the energy to the “hated” English. She may well find England finds other independent energy sources.

    Steve Graham

    It seems that the Scottish economy or jobs dont matter any more to Sturgeon’s SNP. While the UK push for a Zero Carbon economy, China are burning everything they can find the push their economy forwards. Mini countries like Scotland need to stop virtue signaling their Green smugness and realise their input is so minute that they are irrelevant in the grand scheme of things.

    Andrew Pierce

    Your headline describes this as “a victory”! How the hell can this be described as a victory? Anything which reduces our own self-sufficiency, and leaves us more reliant on importing a vital resource from countries who’s leaders seek to destroy us can only be described as a monumental own-goal!

    Jiminy Cricket

    Sturgeon only ‘opposed’ Cambo on the 16th November 2021. Before that she sat on the fence and blamed Boris. Then during Cop26 she realised her mistake and opposed it. Boris is the winner here – he knew that this would be an ‘own goal’ for Sturgeon and the SNP, now in league with the Scottish Green Party who also oppose the Scottish fishing industry. 10000 jobs lost to Scotland and much more. Environmental issues marooned in the in-tray for the Scottish Government- while power cables are still not fixed and people in Scotland are freezing. If that’s a win for Sturgeon I’d like to see her Financial Plan for her Independence Referendum.

  201. BBC ARTICLE says:

    Comments from BBC News Article 15 Nov 2021: Shell plans to move headquarters to the UK

    rl: 10:52 15 Nov

    If this had been the other way around, this article would have featured prominently in the main news page, rather than under the “Business” section. This is why people question the BBC’s impartiality..

    (P.S. I voted remain)

    No2EU: 10:54 15 Nov
    to rl”
    If this had been the other way around, this article would have featured prominently in the main news page, rather than under the “Business” section.This is why people question the BBC’s impartiality..(P.S. I voted remain)

    No2EU replied: And Brexit would be blamed.

    Smile dont shout: 10:57 15 Nov

    Can’t imagine what prompted this move:

    “Earlier this year, a court in the Netherlands ruled that by 2030 Shell must cut its CO2 emissions by 45% compared to 2019 levels.” This only applies to the Netherlands

    greenbird10 11:01 15 Nov
    to Smile dont shout

    Can’t imagine what prompted this move:”Earlier this year, a court in the Netherlands ruled that by 2030 Shell must cut its CO2 emissions by 45% compared to 2019 levels.”This only applies to the Netherlands

    greenbird10 replied:
    Think that’s all the article needed to say to explain the move.

    U17881151: 10:48 15 Nov

    The truth is corporations are concerned about EU bureaucratic interference.

    We saw with AstraZenica that the EU will block trade if they believe it gives them an advantage.

    Google and other tech companies are increasingly being fined billions to fund EU wages and pensions.

    The EU is a bit anti business.

    It would be better to just focus on trade and creating friendly partnerships.

    Arcangel: 10:56 15 Nov
    to U17881151

    The truth is corporations are concerned about EU bureaucratic interference. We saw with AstraZenica that the EU will block trade if they believe it gives them an advantage. Google and other tech companies are increasingly being fined billions to fund EU wages and pensions. The EU is a bit anti business. It would be better to just focus on trade and creating friendly partnerships.

    Arcangel replied:
    Agreed, but tbh I would rather we were stricter on companies like Shell given they are responsible for a large amount of the worlds pollution

  202. Ditching Dutch says:

    Shell turns its back on Royal Dutch heritage after climate ruling and dividend tax
    Shell’s jumping ship to the UK bids farewell to over 130 years of association with the Dutch monarchy

  203. Insider says:

    Joe Lycett should talk to his friend Jimmy Carr about Shell. Jimmy worked in Shell marketing dept during the 1990s at Shell Mex House in the Strand.

  204. Rick K. says:

    All I can say is that I worked on the Rigs onshore and offshore with almost every major oil company in the world. And by far Shell was the best. The most Professional, Safest and I should add treated all the workers the best.
    The worst BP.

  205. USA USA USA says:

    ABOUT TIME! With the continued number of offshore cases, deaths in the office, and impacts on production, it’s a simple business decision. Expect a number of offshore folks will complain mightily, but not too different than the complaints for implementation of the life saving rules, flame retardant clothing, drug testing, etc…

  206. COVID - Do the RIGHT THING! says:

    I am sure that the Shell big bosses today had a lot to process with respect to the vaccine requirements. Offshore GOM, about half of the Shell staff based offshore have not “self declared” their vaccination status, while over 95% of the office based staff have. The operations teams have openly commented about the “risk” that people will leave if Shell or USCG required vaccinations for offshore work. On the other side of the coin, shutting in production for a few days on a TLP due to lack of healthy control room operators would suggest that we can afford to find people who will take the shot. There are so many skilled production operators that have lost employment in the last three years… just up the pay and fill the vacancies! Come on Shell do the right thing and make the vaccine a requirement – the safety of the staff has always been stated as the highest value. Any claim that this is a diversity and inclusiveness issue is a completely false narrative. Its like comparing it to respect people who choose to drive without a seatbelt, work at heights without fall protection, or don’t wash their hands after using the toilet!

  207. exmtv says:

    the 11 refined products terminals.
    5 in the northeast most likely to be acquired by Buckeye partners, and the remaining 6 by Motiva. Before the end of the year!

  208. Moon Cracker says:

    Well, if you are going to steal my name… I will change it to the other Penn Chem nickname. I remember some of the folks over their running through lots of potential names for “Penn Chem” – PCP, Beaver Cracker , Monaca Cracker, Moon Cracker, Moon Chemical, Franklin, etc. Really its just one of the biggest failures in BvB’s many. (BG, Brazil, Prelude, LNG, etc.) next he will continue to sell the crown jewels for costume jewelry prices. At least the old dirty oil business is generating enough cash to keep the company standing with such terrible management decision making.

  209. Beaver Cracker says:

    The recent allegations highlight that the inspectors in charge of assuring safety and environmental protection on large pipeline projects are usually paid by the pipeline builders themselves. Critics say that creates a conflict of interest, but pipeline industry officials compare the practice to quality control in other areas of manufacturing.

    “The system isn’t set up to ensure experienced and accountable inspections,” said Shannon Smith of the FracTracker Alliance, a Pennsylvania-based energy watchdog group that has monitored Shell’s project.

  210. Economic Growth = Environmental Recession says:

    You can be SURE of HELL, sorry missed an ‘s’ SHELL

  211. Very poor upload speeds says:

    Unfortunately I was persuaded to switch to Shell Energy Broadband after a conversation with a staffer of USwitch, supposedly because download speeds were a little faster than PlusNet.

    But what a bad decision! Upload speeds are truly terrible, and the download speeds struggle to get up to what they publicise. Its an indictment of USwitch advice that they failed to point out how much upload speeds can vary between providers and that you can be trading DOWN to a worse service.

    Oh and I didn’t even mention that the router they provided has disabled ‘itself’ off wireless twice already, the system having to be ‘reset’ at great inconvenience.

    Do the sane thing – don’t be tempted as I was to choose this provider.

  212. USA USA USA says:

    ok… it looks like Malaysia is next on the chopping block. piece by piece…

  213. Beaver Cracker says:

    Rather than fixing the problem, Shell ordered the whistleblowers off the project and the contractor fired the two inspectors. The couple’s allegations are contained in their whistleblower complaint filed with the Labor Department.

    “We did our jobs, and we were harassed, abused, ridiculed, and humiliated. They said they’d been repeatedly warned they’d be “run off” if they kept pressing safety concerns.

  214. Shell Energy will rip you off!! says:

    If you want to be ripped off go to Shell Energy. I live in a one bed flat and they charged me £291 for 1 months electricity and sent me out a wrong bill for £1500 when it was only £800. Yes stress!

    Oh i forgot i raised a complaint on 29th July of which no one got back to me so I called today to be offered £30 and 6 sorrys of so sorry mistakes happen.

    The only saving grace was that the customer service rep was very good.

    Either way Stay Away from Shell Energy!

  215. Beaver Cracker says:

    It is no surprise to read about the pipeline inspectors findings. Penn Chem has a checkered past with respect to negative findings in assurance and audit activities. Just dig into the earth works, water conduits, foundations, blasting damage, pressure vessel quality, etc. They have run off so many safety professional (and quality inspectors) until they found those who wouldn’t rock the boat and let the contractors “get on with it”. Not to mention the number who found opportunities elsewhere. Those left, are mostly happy to look the other way and collect the paycheck. All to make single use PE… BvB talks about the environment and safety. Can he walk it? Reshape demonstrates the strong commitment to eliminate independent S&E assurance activities, now that is a learner mindset twist on “inherent” safety!

  216. Shell Penn Whistleblowers says:

    Two former pipeline inspectors say they were fired for reporting hazards on a volatile liquids pipeline to Royal Dutch Shell PLC’s massive new petrochemical plant northwest of Pittsburgh.

    The inspectors, Frank Chamberlin and Susan D’Layne Carite, said they warned Shell managers and even federal regulators in 2019 that the anti-corrosion coating was defective on the company’s Falcon pipeline. That could increase the threat of corrosion, a leading cause of pipeline ruptures.

  217. USA USA USA says:

    Does anyone have the list of Shell assets for sale this week? After the rumors of Aera / Permian, maybe Norco, Penn Chem, GOM, … Whats next?

  218. John Donovan says:

    Response to a message posted by Sarah M. Please contact us via email address: [email protected]

  219. Zik Gbemre says:


    With recent reports that the President Muhammadu Buhari-led Federal Executive Council (FEC) had approved a whopping $1.5 billion to rehabilitate the epileptic Port Harcourt refinery, I consider it a national tragedy and a shame of a nation that Nigeria, despite its over fifty decades of oil and gas exploration and production activities, has been exporting its hugely produced crude oil and natural gas at commercial quantity, and then import ‘refined petroleum products’ at higher costs to satisfy domestic demands. The said move, according to the government, is to ensure that the obsolete Port-Harcourt refinery, which last benefitted from a Turn-Around Maintenance (TAM) work in 2000, comes back to life, while also supposedly contributing to the development of Nigeria’s oil sector.

    We Mobilize Others To Fight For Individual Causes As If Those Were Our Causes


  220. Bogus Group says:

    Serica finally kicks-off development on Columbus, years after BG ‘kicked them in the teeth’.

  221. Bonus Group says:

    I have mentioned before how the contaminated produced water from Shell’s Western Delta Deep Marine gas fields, acquired during the takeover of BG Group, used to be tankered and dumped in the desert.Khaled Gad, Shell’s Onshore and Offshore Asset Manager in Egypt, should be able to answer the question as to what now happens to the produced water from Shell’s assets in Egypt.

  222. Bonus Group says:

    Further to Bogus Group’s post, very little at BG Group was proven. The majority of their work was of low integrity and dissolved at the slightest scrutiny. This was to be expected with a ‘do as I say, not do as I do’ Line Management.

  223. Bogus Group says:
    It’s surely been proven that BG proven reserves were not actually proven and that Shell did inherit a ‘pig in the poke’. The statement “Our preference is to deal with these arrangements, not in a clandestine way but there is a deeper confidentiality to it. We have these arrangements all over the world. We need to ensure that we maintain a degree of confidentiality but what I will confirm is that hundreds of millions of US dollars converts to billions of TT dollars and we have confirmed that Trinidad will benefit to billions,”beggars belief.

  224. Bonus Group says:

    It is not clear why the once upon a time VP Developments, Brazil is now VP Subsurface Excellence, given that the Brazil Asset under her stewardship spent at least five years down a giant rabbit hole using a corrupt workflow that resulted in a significant overbooking of reserves.

  225. Bonus Group says:


    Re:Links between Samuel Iskander and corruption

    Dave Freeman currently Chief Operating Officer at privately owned Tailwind Energy and previously Upstream Technical Director (COO Office) at BG Group should be able to answer your question.


    Many thanks, I will pass that information on to the investigative contact.

  226. John Donovan says:


    Newly former Shell executive Sami Iskander has been appointed CEO to London-traded energy company Petrofac, which is facing corruption allegations in Italy and from the U.K.’s SFO. The question is whether Iskander, who was one of only four executives from British Gas retained by Shell when the two merged in 2015, brings any baggage with him?

    Why Mr. Iskander and not someone else? Conversely, why would he want to join such an embattled company? Are there any indications that his time at BG or Shell was less than spotless in terms of possible corruption, to include cover-ups or just looking the other way? Does he have any hidden ties with Petrofac or its outgoing CEO Ayman Asfari?

    In general, what kind of a reputation does this man have in the London energy business community?

  227. Bogus Group says:

    The revolving door is still in motion. Links to Robey Warshaw, BG Group advisor on Shell deal, links to the “Notting Hill Set”, links to politicians, links to the authoress of “The Gatekeeper”, links to Brunswick, Shell/BG Group PR company, links to BlackRock….and others.

  228. Bonus Group says:

    The long overdue structural reorganisation at Shell is rapidly approaching. No better place to start than within the Brazil Asset which has been propped-up for over ten years now by the same BG Group sycophants who have a proven track record of overbooking reserves on the basis of flawed functionall approved technical workflows. These individuals are still clinging desperately to their positions five years after the takeover of BG Group by Shell. Can it be that Shell cannot afford to move them on lest their poor work and lies be revealed? Get rid of them, truth and transparency are now required if not demanded in the Brasil Asset!

  229. Bogus Group says:

    More BG Group (Shell) executive ‘turmoil’. Just love the “stepping down with immediate effect for personal reasons” euphemism.

  230. Bogus Group says:

    330 job cuts in Aberdeen, with the new rhetoric by a Shell ‘spokesperson’, “this intends to ensure we are set up to thrive throughout the energy transition and be a simpler organisation”.


    Shell has not revealed the cost of Prelude but analysts estimate the price tag has ballooned to as much as A$17bn ($13bn). The Anglo-Dutch company reported $9bn in impairment charges on its Australian gas assets in the second and third quarters of 2020.

  232. Peter Voser says:

    The recent invasion of the US Capitol puts Trump’s visit to Shell’s Chemical plant in Pennsylvania in August 2019 in a completely different perspective. It’s now appropriate to state that Shell has provided a political platform and support in kind to POTUS. Supporting political activities, providing facilities for political rallies and bribing a senior government official are a violation of Shell’s own business principles and Code of Conduct. Various individuals have lodged complaints with the Shell global helpline alleging improper business conduct involving the RDS Chairman, the US Country Chair, US government relations and others. These have all been dismissed as “reporters expressing a political view”. Shell should re-open the case and seek appropriate consequence management against those involved. But I suspect the perpetrators are the so-called untouchables to whom the business principles and code of conduct are not applicable. Shame on the Head of BID for not having the guts to take this further.

    In reply to Peter Voser.


    If you have any evidence to support your allegations, please email it to me via the email address on our Contact Us page and I will give Shell the opportunity to comment before publishing it all.

  233. Bye bye Chad & Ben says:

    Looking forward to your February “Strategic”’utterances.

    Also look forward to the announcement about your successors as CEO and Chair.

    A classic case of way too cosy non executive and executive branches.

    Time to move on from your nonsense! Especially for your employees.

  234. LondonLad says:

    Well “Fletcher” (aka “Escaped from C16Atraz”?) I no longer work in Shell but enjoy their lovely pension. So your crude comment fails to impress. As for Shell and its shareholders having made money from oil & gas I have absolutely now problems. Perhaps you and the likes of “Greta Thunderbirds are go” would prefer that we all lived in caves wearing loin cloths (made of course from animals that have died naturally) and walked everywhere?

  235. Fletcher says:

    LondonLad – you come across as a real Ben van Beurden panty sniffer. You don’t happen to work in their spin machine by any chance?

    Oh and don’t forget where Shell and the shareholders have made their money. (clue – it’s black and gooey and highly combustible)

  236. LondonLad says:

    Well “Escaped from C16Atraz” you have got your facts wrong. United are 5th with a game in hand – that’s hardly mid-table is it! I bet my friend MUSaint will feel equally annoyed. Saying that “Shell doesn’t care at all about climate change” is also an incorrect statement, akin to some of the waffle that Greenpeace, Extinction Rebellion and even David Attenborough make. I do however agree that it is a shame that more redundancies are on the way but in this Covid environment which company is free of this staffing issue (some of the UK supermarkets perhaps)? As a shareholder I am glad that the senior management is bottom line driven.

  237. Escaped from C16Atraz says:

    There are many parallels to be drawn between Shell and the one unbeatable Manchester United. Both are now mid table. Weak manager, senior players who are arrogant and only play for money, and have got rid of their most hard working players. Shell better get used to mediocrity. It doesn’t care at all about climate change but Van Beurden will no doubt continue to sell more of the crown jewels to greenwash its reputation like the loony who heads BP.

  238. USA USA USA says:

    If Prelude is planning to complete a swivel swap out or repair, it is at least 3 months of work. But that is for a typical NS FPSO, the massive Prelude unit is one of a kind. And no spares were manufactured with 2 production paths. (Operating one at temporary high rates could be done.) Based on the news reports it sounds like both production swivels have failed or have leakage into the secondary containment system. Possibly due to the delays in operation? But this is just one piece of the puzzle. Putting the entire upstream processing facility, gas conditioning, liquefaction, storage and export on one site is just asking for problems. You can not comply with NFPA 59A separation distances…

  239. John Donovan says:

    Prelude again

    Wonder if the Shell Australia Chairman is still pleased with the “progress being made”.

    Being pleased with mediocre performance is not the Shell I used to work for.


  240. Bogus Group says:

    The revolving door continues to spin, BG Group / Shell ‘executive’ demonstrates cronyism is alive and flourishing. Yes, this was the COO that believed corporate projects could be controlled under (what was eventually validated to be flawed) the Value Assurance process, while he sampled corporate hospitality and champagne at Wimbledon.

  241. Cash all Gone says:

    Looking at the senior executive org charts revealed last week, seems there is not a lot of “Reshape” at that level… Looks like the worker bees will be sacrificed again…

  242. PRELUDE says:

    Looks like Stacey Orlandi never stays long enough in one job for very long. I suppose long enough to be seen and then off to the next one. I wonder what she left behind for others to clear up? Neither did Walter or Malcolm and see where that got us.

    The point I find difficult to swallow is her role as Refinery Manager. After two years in procurement in an office somewhere she spends a year as a production Manager and then become THE refinery manager of the Cherry Point Refinery, capable of refining 250k barrels a day plus converting Diesel from biomass etc, a large and complex plant.

    Perhaps I guess she was one of a number of under-managers or if not perhaps she can convert water into wine.

    Anyway, we shall see.

  243. Bonus Group says:

    Bogus Group, hopefully the Executives will be ‘executed’ and we will be saying ‘goodbye’ to these worthless, low integrity, sociopaths to whom probity is alien.

  244. Bogus Group says:

    Does the statement “It is very painful to know that you will end up saying goodbye to quite a few good people. I know I, and many others in Shell, will be saying goodbye to people we know well and really like and who have great loyalty to the company” mean that executives will be saying goodbye to good people, or good people will be saying goodbye to executives?

  245. Bonus Group says:

    Perhaps time to clear out the Brazil Asset?

  246. Bonus Group says:

    USA USA USA. BG Group was an Internet Cafe and Cappuccino Lifestyle company that could not get its ducks lined up in a row for the simple reason that it didn’t know what a duck is. In consequence, its goose was cooked.

  247. USA USA USA says:

    @Bonus Group… Is it dirty… air and water emissions? health and safety conditions? government permissions? facilitating commissions? facility decommissions? corruption suspicions? sycophant ambitions? accounting omissions?

    that is all i have to say with respect to this petition…

    (please read it to the beat of Lizzo for the full effect…)

  248. Bonus Group says:

    ‘Hiding behind NOVs for the dirty projects in Brazil and others.’ Quote USA USA USA. For ‘dirty projects in Brazil’ read ‘dirty tricks in Brazil’. This was the worst managed asset in BG Group, lurching from one lie to another and led by sociopaths.

    On the subject of dirty projects and hiding behind NOVs, BG Group’s Western Delta Deep Marine (WDDM) gas fields in the Nile Delta used to produce 22,000+ BBL/Day of contaminated water which was tankered into the desert and dumped. How are Shell now disposing of that water now? It should be of interest to Greenpeace and to shareholders.

  249. USA USA USA says:

    It is very clear to most who understand how Shell operates, that it will try to be all things to all locations. We see it clearly in the greenwashing in the EU. The race for Arctic drilling, this time in Russia. Clean natural gas, like Prelude and Crux – only no one comments on the CO2 content of these fields that is vented into the atmosphere. Hiding behind NOVs for the dirty projects in Brazil and others. Hiding behind “contractors” and “suppliers” to avoid reporting fatal accidents on the books (like Pakistan / China / Singapore Nigeria / etc.) . It just one big PR exercise. the culture is make money at any cost… The petition is just more deception, any response will be simple lip service and highlighting how well the company listens to stake holders, while it continues to focus on just make money…

  250. Bonus Group says:

    petition. What a load of hot air and psycho-babble! You must have raised global temperatures by at least a couple of degrees through your post alone, not to mention the amount of Carbon Dioxide you have exhaled over your lifetime. But then because you are most likely Dutch, you think that just because Shell is listed as Royal Dutch Shell plc it is a Dutch company. Well it is not, it is a British Company listed on the UK Stock Exchange!

    Are you aware that Shell is not the oil and gas producing company on the planet contributing to carbon emissions? See:

    Your faith in Shell as the sole company to lead the way in the development of Renewables is remarkable. On the one hand you criticise them for polluting the atmosphere through Carbon Dioxide emissions, but on the other hand you think that they should lead the way through energy transition at the expense of their shareholders and investors.

    The degree of ingratitude and hypocrisy expressed towards hydrocarbon producing companies such as Shell by so called Climate Change Activists, wearing synthetic fabrics, taking trains, planes and automobiles while living in centrally heated accommodation, is appalling. You do realise that without those companies you might not have survived birth, because your parents would have been living in a damp cave rubbing two sticks together while wearing animal skins? Like it or not hydrocarbons have enabled society to develop to where it is today and are a fundamental part of society. Hydrocarbons are not going away until they run out and they will become a lot more expensive before then.

    Regardless of whether or not you believe in Climate Change and man’s contribution towards it, we all should be both seeking, and developing alternative forms of energy before the oil and gas run out and we return to living in caves. We should also be seeking to control all emissions and pollution, not just Carbon Dioxide. Those are the important points, not Climate Change. The Geological fossil record is littered with examples of past climate change. What next? Do we stop Continental Drift and Polar Wandering? Absurd.

  251. LondonLad says:

    That’s the trouble with these climate fanatics, they produce so much hot air they themselves heat up the planet. So many words when far less will suffice – people start falling asleep “petition” and don’t bother reading any key points. Shell and others are trying to respond to the issue and are key to the debate and the future targets. It’s not just left wing loonies that will solve this problem. By the way “petition” it’s been bloody cold here in the UK recently and this summer has not been a good one – a little bit more warmth is welcome as far as I’m concerned.

  252. petition says:

    TO: Shell

    Take real steps to ending climate change, and commit not to send lobbyists to the UN climate talks in Paris this year.

    Tell Shell to take real action against climate change and not go to COP Paris

    In a surprising turn of events, Shell’s board of executives has officially endorsed a SumOfUs-backed resolution committing the company to take action against climate change.

    Still, Shell is lobbying UN representatives to block any kind of real climate solutions in the run-up to the UN climate talks in Paris this year.

    We can’t let Shell’s stated commitment to fight climate change be mere greenwashing. If Shell’s executives are really serious about tackling climate change, then they have to stop meddling with the climate talks. And with Shell responding to our pressure for the first time, we’re in a real position to force them to act.

    Ask Shell to stop blocking real climate change solutions at this year’s UN climate talks!

    The UN negotiations are no place for fossil fuel lobbyists — they are where global leaders, scientists and activists meet annually and decide on real climate action. Last year’s talks in Peru collapsed in part because big polluters like Shell lobbied the UN climate committee and blocked resolutions simply because they affected their profit margins.

    The stakes are very high at this year’s talks in Paris. World leaders could finally reach a climate deal that reduces carbon emissions across countries and industries, so fossil fuel companies should not be allowed to obstruct the talks. Nevertheless, big polluters have asked the UN climate committee for even more delegates and a much bigger say in the talks.

    If Shell’s executives are real about climate change then it should stop meddling with UN climate negotiations.

    Sign the petition asking Shell to take real steps to tackle climate change – pledge to keep your lobbyists away from the UN climate talks in Paris!

    This shareholder resolution was partly brought by SumOfUs members who also hold shares in Shell. It commits Shell to reduce emissions, invest in renewable energy and remove bonus systems that promote climate-harming activities. This is an opportunity to pressure Shell to stop blocking real climate solutions and help save the planet.

    It’s easy to see this as a cynical PR move by Shell — and it is that. But it also represents real, concrete commitments that Shell wouldn’t have made without being under pressure. It’s a small first step, but it’s real progress.

    That’s why this is an opportunity to pressure Shell to do more. If we keep working, we can stop Shell from blocking real climate solutions and get the company out of official UN climate negotiations.

    Big polluters like Shell offer lavish dinners, hold separate breakaway meetings with world leaders and negotiators, and host industry-sponsored pavilions during negotiations. All these tactics are designed to stop the UN climate committee from reaching a deal that puts the planet before profit.

    We need real climate change solutions, and we need them now. 2014 was the hottest year on record, there is already serious water scarcity in the Global South and by the end of the century the earth is expected to warm by 4 or 5 degrees. Each degree is another death sentence for animals, ecosystems and our survival.

    Now that Shell’s board claims to support real climate action, we have a unique opportunity to ensure that Shell sticks to its word and doesn’t send its army of lobbyists to meddle with the UN climate talks.

    Tell Shell to get serious about its climate commitment and stay out of the Paris talks!


    For more information:

    Shell’s letter to shareholders supporting special resolution on climate change, January 25th 2015.

    The Climate Talks Find an Enemy at COP20: The Fossil Fuel Industry, Huffington Post, December 11 2014.

    Sign the petition

    TO: Shell
    Take real steps to ending climate change, and commit not to send lobbyists to the UN climate talks in Paris this year.

    206,518 signatures
    43,482 SIGNATURES UNTIL 250K

    Yes! Tell me if this campaign wins, and how I can help other relevant campaigns.

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    You can opt out of receiving our messages at any time. Just go to our unsubscribe page. By entering your details you confirm that you are 16 or older.

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  253. PRELUDE DEBACLE says:

    interesting but also for me very depressing. My sole concern re Prelude from the start was not that it technically would fail to adequately produce with an eventual return on huge capital invested, after all Shell has a well-deserved record of being technically ahead of the game re LNG process design, my concern was that in risk terms it was much more risky a project with regards to health and safety of employees than the overegged statements made during its early development by folks who were either incompetent to understand offshore installations residual risks or were purposefully misleading propagandists re the true risk levels.

    Anyway, perhaps your definition of the project as a White Elephant will bear out, It would be difficult to wager otherwise, but I still have a diminishing hope that it will live up to its potential, but when………………………..?

  254. PRELUDE DEBACLE says:

    From an Operations view point this recent extended stoppage must represent a world record for the restart of a hydrocarbon producing facility of any type after a power failure.

    Details remain sparse as to the root cause of the total power outage. As this included the emergency power supplies from all sources begs the question were all these systems recovery interlocks “live tested”. In my experience there is always a great deal of reluctance to initiate a live shut down test with all overrides or inhibits of certain sections being prohibited. This is the only way to ensure all the sequential safety systems function as design and will expose any flaws or unexpected issues to be highlighted.

  255. Exposer says:

    Beware for the current scam going around that is called Shell Alumni Network , its basically a load of old NL employees looking to fund their retirement with promises of green lands and pastures. The ‘Core Team’ is Dutch, the ‘Supervisory Board is Dutch ‘ the advisory panel is made up of maily NL employees, very little diversty despite claiming and using COVID as an excuse for non diversity ! Oh and on top of all that charges 99 Euros a year for the priviledge of listening to van der veer. I don’t know how they get away with using the Shell name unless of course they asked permssion from……yes you got it, The Hague. So roll up roll up, help bolster the NL retired staff pensions ! Oh and before you ask, its modus operandi is for profit thinly veiled in their ‘charter’. It will be interesting to see who gets paid if they publish acocunts. I had enough experience of over regulation and excessive control by the Royal Dutch part of Shell in my career to know a trap when I see it.

  256. uscitizen says:

    USA USA USA – who is AR?

  257. USA USA USA says:

    In a recent town hall, the current project director of the Pennsylvania tax dodge, suggested the construction was 60% complete? WTF? At least he is not to blame, he was saddled with the errors and over promises of AR, who landed a holding position as “VP HSE”, doing “TFA”, prior to a new position that seems also completely invented … and purposefulessness. Can’t we just move helpless & hopeless leaders out of the organization? Unless another senior leader is worried about his role in yet another profitless folly? Memories of prelude seem to come to mind as others have suggested. Or as someone else recently implied, at what point does the king’s new suit seem invisible to more than just the seamstress?

  258. Bogus Group says:

    Geert Vermeulen (Ethics & Compliance Officer) posted an article on Linkedin about the Shell OPL 45 debacle and all that surrounds it.

    This was a response to the article by Adam Bennett:
    Geert, very easy to pass judgments without knowing full facts and in hindsight. Having previously led the business integrity department at Shell I can tell you things in Nigeria are never that clear cut. One thing I remain certain of is the moral compass of shells leadership.

    Can’t be the same moral compass most of us are certain of.

  259. Bonus Group says:

    Shell restructuring.


    No better place to start than in Shell’s Brazil Asset starting with the BG ‘Job for Life’ sycophants who have been associated with this asset for more than ten years. Start at the top with the Front End Development and Integrated Reservoir Modelling Manager and work down to the Technical Team Leads comprising sniggering Simons. Invite them all to a meeting entitled ‘Wrap-up’, make them an ‘Offer Without Prejudice’ and then constructively dismiss them by discussing their poor performance! A disgraceful asset, corrupt to the core!

  260. About Dear Rob says:

    About Dear Rob, he is hardly departing in a blaze of glory, his mission it seems is very much unaccomplished as he departs the scene.
    Who will take over the poisoned chalice and get the show on the road?
    In what seems a relatively short time Prelude has gone from being the expected Real Madrid of the engineering project world to a sort of Accrington Stanley, maybe being a bit unfair on the latter.
    Guess the worst of times was the export of human excrement in paper bags from the installation when the lights went out and nothing on it worked ……..

  261. Money in the pockets? says:

    “And 8% to 12% currently we don’t even make in our upstream business” BvB… That performance includes the huge over runs on Corrib, Penn Chem, Prelude, multiple other LNG projects, Alaska Fiasco, and many other (not to mention OPL 245). It is such an embarrassing comparison to ExxonMobil in projects like Liza, which is highly likely to exceed returns Shell is chasing as a utility. Brasil (or Mexico) have the capacity to deliver similar returns to Liza, if there was leadership and strategy for a long term development. What makes BvB so sure that Shell’s management and culture can exceed the returns of the existing players in the “new energies” this time? Maybe the job cuts should start at the top… and not the middle where there is some remaining talent left…

  262. John Donovan says:

    A recent comment posted here reminded me of an email I received some years ago. It is printed in italics below with one sentence deleted.

    If you want some more dirt on Shell Oil, you need to go to the Inspector General’s Office, Defense Security Services, US Dept. of Defense. In 2006 DSS initiated a counter-intelligence operation and Shell USA was implicated as the primary ‘culprit’. The FBI had declined to take the case because they could not get an investigation through the US Attorney Generals office (Alberto Gonzalez) without fear of reprisal. The Houston office of DCIS (the law enforcement arm of the DoD IG’s office) had also tried to initiate an investigation but it was outside their purview.

    Shell had been attempting to gain unlawful access to technical material that had been classified by the Navy Dept., Office of Naval Research in 2001. This material was the IP of a former employee. Shell was apparently trying to ‘muscle’ their way into gaining ownership of the IP material. This material was classified under DoE/DoD nuclear weapons classification authorities.

    Do not contact me for further information. I will not respond. The above (alleged) conduct by Shell constitutes a capital crime under US law and there are no statutes of limitations regarding this conduct, for the company or the Shell officials involved. Because of the highly classified nature of the material Shell attempted (unsuccessfully) to gain access to the matter could well trigger a ‘diplomatic’ incident, and Shell plays ‘rough’.

    I sent the information to the then top lawyer at Shell, who declined to comment. I contacted a senior official at a US Intelligence Agency. He confirmed that Shell was under investigation. I do not know the outcome, though I can guess.

    Shell has friends within the US government to whom it turns for intelligence information.

    I have Shell internal emails confirming this.

  263. Useless Degree???? says:

    For Mr.Bogus Group: I am a Shell pensioner and I can say we all know that the company is not what it used to be. Its future is not bright and the problem is bad management. When I left the company years ago I chatted with some VP’s and they all said the company was not what it used to be and wasn’t fun to work for any longer. They also said they would be doing what I was doing if they were 20 years younger. I leave Shell to its inevitable fate.

  264. Bogus Group says:

    USA USA USA, in response to your points. Why was the assurance process broken? – because incompetent managers and executives didn’t understand that implementing an effective work process was more than a Power Point presentation.
    Why did bullies just tick the box? – because nobody had the courage to challenge them, lest it impeded their prospects to further their own aims.
    Why did they ignore anyone asking difficult questions? – because imperious managers and executives regarded those who challenged as nonconformists, who threatened their craving for dominance.

  265. USA USA USA says:

    Penn Chem is pure folly. Wasn’t the business case tax incentives, using waste products from fracking, being close to customers, good neighbor cleaning up toxic waste, never mind the cost or the risks. But now the only reason to finish is for the tax advantages, and then sell it while the PE price remains low, in the hope that someone thinks they are getting a deal. Demonstration that the first mover risks can outweigh the opportunity… kind of like prelude, or being a power utility, or us wind 15 years ago … the assurance process is completely broken – bullies just tick the box, while ignoring anyone who asks difficult questions. Maybe we can get another TRUMP visit, and more chants of “USA USA USA”?

  266. Bonus Group says:

    More news of BG diaspora.

    At the Annual General Meeting of Hurricane Energy plc held on 3rd of June, Ms Beverley Smith was elected as a Director of the Company with 99.85% of the votes in favour, 0.15% votes against.

    Having previous experience as a VP and overseeing a hasty retreat from Algeria at the now defunct BG Group, will doubtless be valuable when exploring rock bottom and/or fractured basement on the Atlantic Margin!

  267. Bogus Group says:

    Would this be the same managers and geologists that made the competent business development and exploration decision to develop the Knarr Field? A venture that failed to meet its potential, both in terms of daily production and field life. In fact, I recall the UK based BG Group General Manager for Europe was a geologist.

  268. Bonus Group says:

    Useless degree????.

    ‘Also it is not possible to be a competent geologist in the oil and gas business without having a very good background education in both sedimentation and stratigraphy. Both topics go hand in hand. Furthermore, managers at both the middle level and senior level need to be well versed in this subject area in order to make competent business development and exploration decisions.’

    These would be the same ‘job for life’, middle to senior level managers and competent geologists who at BG Group, for example, assured work at a cost of £200MM which later cost the company £2Bn because it was wrong (according to the Chief Operating Officer at the time), and also spent more than five years working in an asset following corrupt workflows?

    From your post on this Blog, I see that your time at a ‘reputable university’ was well spent in learning how to be exuberant with punctuation.

    That is all I have to say on the topic. Cheers!

  269. Useless degree???? says:

    I was reading your blog today and saw a reference to ‘sedimentology’ being a ‘useless degree’. I do not believe any reputable university offers such a degree. Sedimentology is a sub-discipline within the field of geology. Reputable universities do offer degrees in geology. It is possible to specialize in sedimentology I suppose, but you need to be enrolled in a geology program to do so. I know, I am a geologist, among other things.

    Also it is not possible to be a competent geologist in the oil and gas business without having a very good background education in both sedimentation and stratigraphy. Both topics go hand in hand.

    Furthermore, managers at both the middle level and senior level need to be well versed in this subject area in order to make competent business development and exploration decisions.

    That is all I have to say on the topic. Cheers.

  270. Bonus Group says:

    USA USA USA Hardly surprising is it. The company is overrun by sycophantic, grossly over paid, sniggering middle managers with numerous degrees in sedimentology, or some subject as equally useless, with little to no technical ability or technical background, who are dependent upon technical staff who likewise have little, to no, practical experience and who have only ever seen a rig laid up in the Firth of Forth in photographs, or when they went for a jolly with their wives for an outing one day. They spend their time documenting ‘Lessons Learned’ on fancy spreadsheets which are then filed in some obtuse filing system and they never learn the damn lessons!

  271. USA USA USA says:

    Missed opportunities is not as bad as the botched opportunities. RDS has always claimed that there is limited capital and resources to exploit every opportunity. We all agree. But the fact that so many recent projects have failed to deliver production promises, that is more clearly a lack of management and leadership. Prelude? Penn Chem? Olympus? and the many others that have not delivered on schedule, cost or production. Then there are the projects that move forward with little to no assurance of these vital front end loading to verify that the promise is realistic. It is just more of the same – Bloat / Cut / Reorg and repeat…

  272. Exploration says:

    Here’s a list of missed company-maker plays by Shell since 2000. The record of exploration performance is woeful and many of the responsible are still in leadership roles. Give up and turn to wind and solar indeed…

    Figures are total play discovered and recoverable, at 100% basis;

    2001 – Mauritania-Senegal – 10 Billion BOE recoverable
    2003 – US Gulf of Mexico Paleogene – 3 Billion BOE recoverable
    2006 – Santos Pre-Salt – 45 Billion BOE recoverable
    2010 – Campos Pre-Salt – 2 Billion BOE recoverable
    2010 – Mozambique Rovuma – 23 Billion BOE recoverable
    2011 – Angola Pre-Salt – 4 Billion BOE recoverable
    2015 – Egypt Zohr – 3 Billion BOE recoverable
    2016 – Guyana – 10 Billion BOE recoverable

    TOTAL MISSED BY SHELL SINCE 2000 = 100 Billion BOE recoverable!

  273. Bogus Group says:

    Or perhaps arrests and incarceration’s to follow?

  274. Bonus Group says:

    Per my previous reference to ‘moose pasture’, see:

    Perhaps, more sales to follow?

  275. Bogus Group says:

    More examples of toxic leadership. Another continent same consequence.

  276. Bonus Group says:

    Bogus Group, thank you for sharing the link. It sounds all too familiar, redolent of both BG Group and also the Shell reserves recategorisation debacle of the early 2000s. During any teleconference with BG’s offices in Houston what were conspicuous by their absence were employees, vast acres of empty desks in the background in a highly expensive building. It would be interesting to know how Shell have covered-up the financial consequences of BG’s mismanagement e.g. hectares of moose pasture acquired for shale gas development that never happened. There was good reason why BG Group delisted from the New York Stock Exchange, and that was because their global reserves would never have withstood scrutiny under SEC rules. One wonders what the auditors were doing?

    Perhaps, Helge Lund was not Andrew Gould’s ‘Fall Guy’ after all and that he was complicit and therefore deserves little sympathy?

  277. Bogus Group says:

    In 2007, Statoil (now Equinor) under Helge Lund, drives expansion to ‘a higher gear’. In 2014 he moves to BG Group, in 2015 he prepares BG Group for Shell takeover. This article reveals a toxic mix of murky dealings, ineptitude, mammoth salaries and bonuses and extravagant lifestyles (sound familiar?). The revolving door of organisational failure continues to spin.

  278. 17083 says:

    Hi John, looks like the Dutch Power Company Eneco helps a former Shell exec up the escalator. It is surprising to me that an IG heavy hitter thinks there are better opportunities elsewhere.

  279. Bogus Group says:

    When your company general counsel authors a book “Practical Project Finance” on tendering, negotiation, financial structuring and management of infrastructure and energy projects, maybe the COO thought that corporate projects would run themselves, while he sampled corporate hospitality and champagne at Wimbledon.

    Oh yes! and we have the Value Assurance process, but why worry about that when you can apply ‘back’- end loading.

  280. Bonus Group says:

    It cannot be said with enough venom that BG Group worked hard at bringing its own demise. £200MM spent on assuring work which later cost the company £2Bn because it was wrong according to its Chief Operating Officer. The much cherished and poorly led Brasil asset with its ‘Sniggering Simons’ was the worst, forever propping up its parasitic position with lies, half truths and deeply flawed technical work flows. Now is a good time to remember that those people responsible for past errors in BG are now with Shell and are still fumbling their way around this asset. Time for them to move on!

  281. Bonus Group says:

    Bogus Group I think that you are cutting too much slack for Mr Mr Gould.

  282. Bogus Group says:

    People like Andrew Gould are perceived to have executive and leadership qualities, so was this slipshod, or an oversight?

    Or is there another reason, is BG ‘Group’ really defunct? As a trading entity yes. Organisational weakness, the risk to the company and their shareholders was acknowledged and evasive action had to be taken.

    Are there still outstanding issues that need to be resolved? This would not be in Shell’s remit, even though it involves some of the legal team inherited by them.

  283. Bonus Group says:

    Mr Gould, clearly an avid reader of this Blog, has now amended his profile on the professional networking site LinkedIn to show that he is no longer a Board member of Saudi Aramco, but is now a Board member at Occidental Petroleum. Sadly, however, like most of his BG Group counterparts he did not check his profile thoroughly enough, because it shows that he is still (May 2012 – Present) Chairman of BG Group, a defunct oil and gas company.

  284. Bonus Group says:

    Memories of inaccuracies and half truths at BG Group.

    Aramco welcomes Mark Weinberger to its Board of Directors

    Yet, Mr Gould still has Chairman of BG Group and Board Member of Saudi Aramco shown on his LinkedIn profile.

  285. Bogus Group says:

    Ex Shell Nigeria finance director, ex BG Group CFO and current Centrica CFO’s rise up the ‘escalator to stardom’ continues as he assumes role of interim chief executive. Worth keeping this company pursuits on the radar and its affiliation with other companies. One of who’s chief executive travelled the same escalator.

  286. Bonus Group says:

    Shell Brasil Announces Agreement with Ecopetrol
    Source Press Release
    Company Royal Dutch Shell, Ecopetrol
    Tags Asset Deals, Deals, Upstream Activities
    Story Focus Deals
    Date October 21, 2019

    Negotiation involves sale of 30% interest in the the Gato do Mato project

    Shell Brasil Petroleo Ltda. (“Shell Brasil”) announces it has entered into an agreement with Ecopetrol for the sale of 30% interest in the the Gato do Mato project, a pre-salt gas-condensate discovery that covers two contiguous blocks: BM-S-54 and Sul de Gato do Mato.

    Shell Brasil retains a 50% interest in Gato do Mato and continues as operator of both blocks, with consortium partners Ecopetrol (30%) and Total (20%).

    “Shell Brasil has an exciting deep water portfolio with operated and non-operated positions that we are exploring, appraising, and developing. This transaction allows Shell Brasil to further optimize the portfolio. We look forward to progressing activities in the Gato do Mato blocks with our partners,” said Shell Brasil Country Chair André Araujo.

    The deal is subject to regulatory approvals.
    Let’s hope that the regulators don’t discover what Shell’s Brazil Unitization Team have been up to. The same group of ‘Shakespeare’s Monkeys’, previously employed by BG Group, have been working on the Brazil Asset for over ten years led by the same Front End Development and Integrated Reservoir Modelling Manager (who had been laughingly promoted to VP Developments to boost their status for the takeover by Shell).
    They have woven a considerable web of lies and deceit, and by playing games and politics with Petrobras have failed to do any serious technical work on this Asset. After all as long as there is significant production, who gives a hoot about where it comes from!

    Seriously though, it is about time the whole group were disbanded from their cozy ‘ring fenced’ workspace and introduced to the outside world.

    Shareholders might wish to ask why these particular employees receive ‘special’ treatment and are isolated from the dreadful flexible workspace other employees have to endure.

  287. Bonus Group says:

    Shell Energy customer score

    Shell Utility came 29th out of 35 energy companies rated by 7,355 members of the public in the annual Which? energy supplier satisfaction survey – the biggest of its kind.

  288. Bogus Group says:

    Customers may not be aware of the discrete business segments in the Shell company or that Shell Energy is a distinct entity. From the numerous responses, they just see a company incapable of dealing with problems, which leads to excessive frustration.

    Maybe the solution is a single point contact for specific issues. As Sarah Franklin (ex BG Group chief counsel) noted in a previous publication that emotional intelligence was pivotal to success, maybe she could advise on how to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict, with Shell customers.

    Or is she too busy with complex safety and environmental issues on Prelude?

  289. Bonus Group says:

    A date worth forgetting?

    How incompetence is rewarded.

    Monday 15th February 2016

    RECOMMENDED CASH AND SHARE OFFER FOR BG GROUP PLC BY ROYAL DUTCH SHELL PLC Feb 15, 2016 Royal Dutch Shell plc (“Shell”) is pleased to announce that the Scheme has become effective and that the entire issued ordinary share capital of BG Group plc (“BG”) is now owned by Shell. This follows the Court’s sanction of the Scheme at a hearing held on February 11, 2016 and the delivery of the Court Order to the Registrar of Companies today, February 15, 2016.

  290. Bogus Group says:

    Are Rob Jager’s idiotic statements (August’19 blog #52) coming back to trouble him?

    Another article in the Western Australian (23.05.19), “Shell Veteran, states the project is not driven by milestones or schedules, but by safety”, where Jager wants to methodically take his team through identifying and managing the risks towards Shell’s goal of zero incidents. However, this would appear to be in conflict with the CFO Jessica Uhl expectations of first cargo by the end of June of that year.

    The article also notes he was a director of Air New Zealand and chaired its safety committee. The ex BG Group chief executive who also salivated his commitment to safety during his tenure, is now non-executive with Rolls Royce and chairman of the ethics and safety committee. Issues with poor durability of components in Rolls Royce Trent engines for Boeing 787 are now apparent and more recently the regulator has recently issued a Safety Order, for what would appear to be a separate issue.

    Senior managers and executives may understand the commercial aspects of their business, but when found lacking in the technical aspects, they should be called to account, before they pass through the revolving door of opportunity and move on. Previous warning signs are conveniently forgotten, is this acceptable?

  291. Prelude Rumours says:

    Rumour has it is that the problems are due to malfunctioning valves that are being replaced hence the intrusive entry into plant, a very unusual and unwelcome occurrence it seems causing the operators to make short cuts, begs the question If shortcuts are being taken elsewhere? if this type of behaviour is prevalent and not discouraged in one area it can be contagious, no idea what valves and where in the process but likely to be a factor in the under performance of the plant reference design outputs.

  292. Bogus Group says:

    Having worked on LNG facilities and having seen the devastation of one going wrong, concerns posted on this blog about the risks posed with Prelude FLNG, were perfectly justified.

    But ‘as one would expect’, Shell would have considered and accounted for these risks! How else could they justify “Goal Zero ambition is to achieve no harm and no leaks across all of our operations”? However, ‘as some would know’, when costs are escalating , talk is cheap.

    Recent concerns raised by the Australian regulator that Shell has not ensured “best practice” for its isolation procedures on Prelude FLNG, must raise warning signs. But how can these concerns be warranted? In 2014 an article alluded to the role of Shell lawyers in collaboration with all aspects of the project, including safety regulation.

    If you believe the media, the acquisition of BG Group lawyers should enhance this type of collaboration. One such article centred on the responsibilities of Sarah Franklin (BG chief counsel), which included health and safety, who has inherited a new team that focuses on complex safety and environmental issues. There can be no more complex safety and environmental asset in the Shell portfolio than Prelude FLNG, yet there would appear to be a deficiency in a fundamental work control system, their isolation procedures.

    The article also noted her other skill sets, such as setting up BG’s first whistleblowing programme. Other’s will attest that this programme was unquestionably fallacious.

    As noted in a previous blog if you are a Shell employee with concerns, especially those with a safety connotation and you wish to engage with her………. beware.

  293. Bonus Group says:

    Shell plans to divest assets worth $10Bn by 2021 and is reportedly looking to exit the Abadi Liquid Natural Gas (LNG) Project in Indonesia, which could raise between $1Bn and $1.6Bn

  294. Bonus Group says:

    And the trough gets deeper…..

    Sound Energy, the Moroccan focused upstream gas company, announces, further to the Company’s announcement of 20 January 2020, that the Company has today issued 5,805,555 new ordinary shares in the Company (the “New Ordinary Shares”) to Brian Mitchener, the Company’s Exploration Director, at an effective issue price of 1.86 pence per New Ordinary Share in connection with the termination of his employment contract.

    As previously announced on 20 January 2020, Mr. Mitchener will step down from the Board with effect from 31 March 2020.

  295. Pearlene Bohannon says:


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  296. Bonus Group says:

    And sadly yet more news of BG Group diaspora.

    A Sound move:

    Sound Energy, the Moroccan focused upstream gas company, announces that, as part of its planned preparations for the forthcoming potential partial divestment of Eastern Morocco portfolio, Brian Mitchener, Exploration Director of the Company will step down from the Board with effect from 31 March 2020.

    At the Board’s request, and to enable the Company to conserve cash balances, Mr. Mitchener has agreed to accept new ordinary shares in the Company (“Ordinary Shares”) in settlement of termination of his employment contract. As a result, the Company expects to issue new Ordinary Shares, at the then prevailing price per Ordinary Share, with an aggregate market value of £107,983 on or around 25 January 2020 (the “Settlement Shares”) and a further announcement will be made in this regard, as appropriate, in due course.

    In addition, the Company announces that a total of 863,682 restricted stock units (“RSUs”) previously awarded to Mr. Mitchener will now vest in full on 31 March 2020, ahead of the original date of vesting of the RSUs, announced on 26 April 2018, of 1 January 2021.

  297. John Donovan says:

    Theo, I have ceased posting your comments because they do not belong here. You should set up your own blog so that you are free to cover wide-ranging subjects rather than being restricted to discussions relevant to Shell or this website. Best wishes. John

  298. Bonus Group says:

    More news of BG diaspora.

    Ms Beverley Smith

    Memories of a catastrophic foray into Algeria, followed by a costly and hasty retreat.

  299. Killing this forum says:

    Theo, if it is your intention to kill off this supposedly Shell focussed forum by boring everyone to death with nonsensical ramblings, which have little relevance to Shell, then you are succeeding. Shell is not even mentioned.

  300. Theo Benschop says:

    Good morning young lad in London!

    You are very right in the here and now!

    Everybody wants back to nature, everybody wants therefore to cut back on emissions, but nobody wants to walk!

    So in the here and now the whole world is indeed saying with the freedom of speech and the freedom to read Theo Benschop, we, the about 7 Billion simple descendants of the first human beings not being a monkey would love in the history of mankind on the by Coca Coca sponsored falling star so-called planet Earth without a plan B to know what you’ve been smoking and/or drinking, because it really has made your postings somewhat unreadable.

    Slow down, think and re-read what your have typed, then others may be able to understand what you are trying to say Google in the light of the free sun on this beautiful brand new day peacefully in the historic crisis in the Trias Politica with the freedom of speech and the freedom to read on the digital internet full with inspiring anti-war quotes full with ancient and modern wisdom and full with inspiring anti-cyber war quotes full of inspiring ancient and modern wisdom in the name of about 7 Billion simple descendants of the first human beings not being a monkey

    Wake up! Wake up! Wake up! Rise and shine! Watch out the bugs don’t bite blind world leaders on the falling by Coca Cola sponsored star so-called planet Earth without plan B!

    The blind world leaders have in the historic crisis in the Trias Politica in the history of mankind the right to know Who is Free Immediately beloved Brother Julian Assange?

    Who is listen to beloved sister Rep. Ilhan Omar?

    Who is listen to Greta How dare you? How dare you? How dare you? Thunberg?.

    PS in the history of mankind on the by Coca Cola sponsored falling star so-called planet Earth without a plan B is it by the way interesting to know that Earth is not a tiny star, but instaed of this a so-called planet.

    So I’m answering everybody I’m smoking Look out! Authenthic Dutch Holland Blue. Roken is dodelijk – Stop nu!

    Tabaksrook bevat meer dan 70 stoffen die kanker veroorzaken! Je had er nooit aan deze giftige troep moeten beginnen, dummy!

    Stop nu met deze giftige troep! Blijf U alstublieft leven voor Uw naaste familie en Uw naaste vrienden.

    Wilt U alstublieft nu stoppen?

    Wilt U altublieft even kijken op

    Of wilt U alstublieft even de stoplijn 0800-1995 gratis bellen?

    Hartelijk dank voor uw medewerking!

  301. LondonLad says:

    Well “Theo Benschop” I would love to know what you’ve been smoking and/or drinking – it really has made your postings somewhat unreadable. Slow down, think and re-read what your have typed, then others may be able to understand what you are trying to say. Who is this Greta Thunderberg’s-R-Go?? As many have said before me she should finish her schooling off rather than playing truant. She might learn some other facts about climate change. For example rather than trying to preach to the converted she should attempt to persuade the likes of China, Russia, India and Indonesia to cut back on emissions. Even the likes of Shell are trying to help but of course most on this forum have their heads where the sun doesn’t shine when recognizing this fact. Oh, by the way Earth is not a tiny star it is a planet.

  302. Theo Benschop says:


    We, the about 7 Billion smart responsible owners of the tiny star so-called planet Earth without a smart plan B and beloved sister Greta Thunberg have after 40 year smart responsible discussion about the climate all the smart desired responsible knowledge about how to solve a in a smart responsible way a so-called problem with the climate on our tiny star so-called planet Earth without a smart plan B for which tiny star we are after all just until the end of times responsible.

    We and beloved sister Greta Thunberg are standing in the here and now in the vanities of the vanities where there will be nothing new under the free sun that is making the boring rounds around the free sun for the question is there a so called problem?

    Would you be so kind and smart to answer this question either with a responsible yes or no?

    If you have answered no, so-called problem solved, thank you very much for your smart responsible cooperation!

    If you have answered yes, the so-called problem is than not solved.

    In that smart case would you be so kind and smart to answer this responsible question either with yes or no?

    I am a smart responsible owner of the tiny star so-called planet Earth without a smart plan B. I think the who smart responsible discussion is just hysteric responsible nonsense, so just stay until the end of times with the smart plan A. Yes or no?

    If you have answered yes, so-called problem solved, thank you very much for your smart responsible cooperation!

    If you have answered no, so-called problem not solved.

    Would you be so kind and smart to answer this responsible question either with yes or no?

    I am a smart responsible owner of the tiny star so-called planet Earth without a smart plan B. I am in the here and now willing to solve a so-called problem, like beloved sister Greta Thunberg. I choose for smart responsible plan B. Next case!

    Thank you very much for your smart responsible cooperation!

  303. Theo Benschop says:

    Good morning young lad in London!

    Young lad in London, I have to tell you with the freedom of speech that I in the here and now thought that I had in an earlier stadium in the history of mankind replied to your reaction.

    So this means that I do this for the second time as 1+1=2. Let I start with good news: there is in the history of mankind not such a thing as a so-called problem for the simple reason it just in the history of mankind doesn’t exist. I could have started also with Happy Xmas, War is over. If for instance young men in London in the United Divided BREXIT want it.

    But I didn’t as you can read with the freedom to read. Furthermore I bring under your attention that it is in the history of mankind not allowed to talk falsely about your beloved neighbours.

    Hereby I repeat black on white “I know for sure that a former director has maybe in the context of the subject literally had said: everybody knows that the smart people at the oil companies have a plan B.

    So it will be a problem if the government is not giving the start moment for the smart plans B.

    So if you want to solve this simple problem: all what the government has to do is fix the price of the Black Gold

    – sorry, I mean the oil, or petrol for the cars, as everybody wants beautiful nature, but nobody wants to walk, which is a good thing for the shareholders –

    at a level nobody will notice. Maybe add something to the price. But there you have the money to pay for the transition to a more sustainable energy.

    So actually what everybody wants in the agreements in Paris.

    Also I know for sure that beloved sister Rep. Ilham Omar was perfectly right in her conclusion that a few guilty criminals did something to create the chaos of nine eleven, so not the rest of the Universe.

    So that about 7 Billion simple descendants of the first human beings not being a monkey are supporting her for keep on being the one and only first president of all sovereign or not sovereign United Nations.

  304. Bogus Group says:

    BG Alumni……. normally your post wouldn’t warrant a response from me, however I’m curious to know, what was the idea that was fostered?

    The website is intertwined since Shell’s acquisition of BG Group, and having worked for both companies, I feel compelled to post my comments, as others should be made aware of the traits of some of their “colleagues”.

    I don’t know why you’d state the website is becoming ‘bitter and twisted’, my posts are factual, and having knowledge of the workings of BG Group, there is no reason to doubt that Bonus Group’s posts are not equally factual.

    I had the pleasure of working with a lot of committed people in both companies, mostly with good intent, but there were others with contrasting agendas, some bordering on sinister. Unfortunately, many of the good ones either left or were pushed, as they were seen as a threat to the lackey’s, intent in moving up the corporate ladder at all costs, emboldened by the toxic corporate culture.

    Some issues must be highlighted. For example, the Brent ‘TFA policy’, fatalities in a Brent Bravo utility shaft, a further fatality 2-years later in the same utility shaft and BG Group’s 20 plus fatalities in a ten-year period. Many of the causal factors can be attributed to the same management enablers, but because they were shielded by company lawyers, there was no accountability. If anyone should be branded ‘bitter and twisted’ it’s the lawyers. Is this what Michael Coates meant when he said one of his biggest internal challenges was his in-house legal team?

    It’s crucial to have people with the courage to express an opinion as opposed to those who turn a blind eye to failings. I could hazard a guess at what camp you’d be in.

  305. Bonus Group says:

    BG Alumni. Ha, ha! Your post is a typical example of the quality of BG Group work. Can’t read what they have written, can’t check what they have written, can’t type and if you don’t know, then lie. Bonus Group’s posts are about the dismally poor standards at BG Group and their consequences. Sure, everyone liked being employed by BG Group, because they were well paid and didn’t have to do any serious work. It was a case of ‘passing the parcel’ by email when you couldn’t do the work required. All to the shareholders’ detriment. I suggest that you go back to your cappuccino. Or is it a latte?

  306. BG Alumni says:

    It’s about time Bonus Group and Bogus Group moved on. This website is repaidly becoming all baout the bitter and twisted.I can’t imagine how that idea was fostered.

  307. Bonus Group says:

    For a further example of outstanding performance by BG Group Alumni, London Lad need look no further than Sound Energy where the share price has plummeted from £0.935 in February 2017 to £0.0335 December this year. This remarkable performance, however, does not detract from the Directors’ and the Senior Managers’ whopping salaries and bonuses. One can barely hear oneself think above the slurping and grunting at the trough.

  308. Bogus Group says:

    Interesting news article. “Network Rail are well into devolving and restructuring the organisation so that all activities and roles are closer to passengers in order to drive up train performance”. In 2018, many UK train commuters had a tough time with timetable schedules, journeys that didn’t leave or arrive on-time and delays due to major projects.

    Could this revival be attributed to the previous chief executive and one of the former Shell and BG Group ‘chosen few’, stepping down from his role?

  309. Bonus Group says:

    To put London Lad’s rather naive comments into context. In the final days before the Executive Chairman, Andrew Gould ‘pulled the plug’ on the whole shooting match, at a Town Hall Meeting, the Chief Operating Officer, Sami Iskander, stood up and announced, to anyone who could be bothered to listen, that the company had spent £200MM assuring work which later cost them £2Bn because it was wrong. An absolutely, stellar performance. The people responsible for this are now deeply embedded within Shell’s matrix organisation. An excellent result for the shareholders. Perhaps, a Bridge too Far?

  310. Bonus Group says:

    London Lad, Good to hear from you. I hope that you enjoyed your recent trip to Aberdeen. Having also been employed by Shell, I consider myself fortunate that I was not one of the ‘Chosen Few’. The ‘Chosen Few’ are the most corrupt of the corrupt and will fit in well with your ilk. In respect of the slur about my performance, BG were involved in what can only be described as a stupendous multi-billion dollar technical fraud against Petrobras based upon a corrupt workflow which was both Functionally Approved through their Assurance Team and signed-off by the relevant Discipline Functional Head. They refused to correct their workflow and that resulted in a technical fraud. They tried to make me complicit in this fraud, but I refused. That is called integrity, something which I have no doubt that you know little of. You clearly relish brushing shoulders with fraudsters and liars.

  311. LondonLad says:

    I can only assume from the continuous moaning from “Bonus Group” that he/she was not one of the “chosen few” from the BG group and hence the vindictiveness. Poor performance = limited or no job opportunities which applies to both Shell and ex-BG staff. As a share holder I wouldn’t want it differently.

  312. Bonus Group says:

    Further to Bogus Group’s post of Thursday 21st November. BG Group the failed Internet Cafe, cappucino and Belgian chocolate lifestyle company had an established reputation for: constructive dismissal, lack of transparency and corrupt ‘do as I say, not as I do’ line management. The acceptance of the ‘Chosen Few’ from BG by Shell into its upper echelons can only lead to further corruption. After all what was on the BG Portal in terms of Company Policy was of course also law, or at least that is what they would have you believe. As employers they were a complete disgrace and the company a complete shambles from top to bottom. Visitors to this site can look forward to more revelations of incompetence in due course as they unfold.

  313. Bogus Group says:

    I was lured by the Michael Coates (Associate General Counsel at Shell) interview by Lawyer Monthly, and the question……. what is the most challenging aspect of your job and how do you overcome this? His response “There are a number of interesting challenges but I will share one internal challenge, the management of our in-house legal team”
    The acquisition of BG Group and the infiltration of “the chosen few” from that company’s in-house legal team, may have bestowed a challenge he could never have imagined.

  314. LondonLad says:

    Well “Theo” when you say that “I know for sure the following” followed by a former director said “Black Gold we are digging up” then I think perhaps you are making this up. Most directors of an oil company (even including Shell) would not use the word “digging”! “Drilling” or “producing” yes but certainly not “digging” – exception being the muppets in the HR departments perhaps. In addition your last two sentences are irrelevant to the usual attacks on Shell and are somewhat waffle and insulting to most readers here. You clearly have a problem. I await the onslaught!!

  315. Bogus Group says:

    There are normally two sides to every story, but Mike Curless’ version of his termination employment under the pretext of the takeover of BG reorganisation could hold some credence. However, if there was a fair and transparent succession strategy, Sarah Franklin’s self-promotion, see previous post and article, must have made her a good candidate for one of the “vacant” roles within the Shell legal team. Time will tell if the relevant due diligence was done on Ms Franklin, considering her escapades with a previous company.

  316. Theo Benschop says:

    I know for sure the following. A former director of Royal Dutch Shell had said: it is a simple problem with the Black Gold that we are digging up and selling. All what the government has to do is fix the price of the Black Gold at a level nobody will notice. Maybe add something. But there you have the money to pay for the transition to a more sustainable energy. So actually what everybody wants in the agreements in Paris.

    Also I know for sure that beloved sister Rep. Ilham Omar was perfectly right in her conclusion that a few guilty criminals did something to create the chaos of nine eleven, so not the rest of the world.

    So that about 7 Billion simple descendants of the first human beings not being a monkey are supporting her for keep on being the one and only first president of all sovereign or not sovereign United Nations.

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    Houston Tel: +1 346 2224640

  318. John Donovan says:

    Caution needed over false almost hysterical claims about current Brent Structures

    It was a long time ago but as London Lad highlights in his blog post the onshore disposal of Brent Spar Greenpeace apologised formally to Shell for its claims during that period of intense scrutiny and public interest that the Spar could not be disposed of at sea because it held over 5000 tons of crude oil when in fact it was found to have contained 100 tons of oily sludge much of which was inert silt.

    We currently see the emergence again of false and highly emotive claims about what remains in the Brent structures despite Shell and independent published reports being available with assessments of what remains in the cells. These assessments indicate that the environmental impact of leaving these structures in situ is negligible compared to the safety risks to personnel involved in the attempted removal and disposal on land.


  319. Money in the pockets says:

    The next round of Nigerian “engagements” are well and truly happening now. Bonga SW/A has been a great tool for regulators and others to return to the potential contractors for additional assistance to progress the project.
    It might just fly in 2020, and get on stream 20 years after the initial project.
    This will be a real money maker to everyone that can participate (staff, EPC contractors, fabricators, installers, regulators, etc.) just not the nation that continues to suffer.

  320. John Donovan says:

    Hello LondonLad.

    Good to see that you still visit. Hope you are well. Glad you have felt sufficiently motivated to post a comment again, the first one since 2013 if I recall correctly.

    Under your former alias as MUsaint and your current alias LondonLad we have argued extensively about Shell’s track record in Nigeria.

    I know you speak with authority given your own years in a senior position with Shell in Nigeria.

    Suffice it to say that Shell has already paid out over £15 million in compensation to some relatives of the Ogoni 9 and millions more in fines relating to Shell corruption in Nigeria.

    The posting of articles and other evidence dating back to those days have emerged from the current Dutch litigation against Shell brought by Esther Kiobel and two other Ogoni 9 widows who have yet to be compensated for the loss of their beloved husbands. Most of the archived articles supplied to me via Amnesty International have never been posted online. There are more to follow.

    I note your mention of Greenpeace, the unfortunate subject of undercover activity by Shell’s cherished MI6 hires via Hakluyt & Company. No doubt that situation continues.


    Shell to pay $48m Nigerian bribe fine: Daily Telegraph 4 November 2010


    These companies, including Shell, admitted they “approved of or condoned the payment of bribes on their behalf in Nigeria and falsely recorded the bribe payments made on their behalf as legitimate business expenses in their corporate books, records and accounts”.

    SHELL IN BRIBERY FINE: Daily Express 6 November 2010


    Shell must pay a $30million “criminal penalty” over charges it paid $2million to a sub-contractor “with the knowledge that some or all of the money” would be used to bribe Nigerian officials to allow equipment into the country without paying duty. Shell, which has not admitted guilt, must pay a further $18million to repay profits and interests.

    U.S. Securities & Exchange Commission Cease and Desist Order: Shell Corruption in Nigeria

    Shell pays out $15.5m over Saro-Wiwa killing: The Guardian: 9 June 2009

  321. Bonus Group says:

    Hi London Lad great to have you back!

    How was Mykonos? A bit chilly at this time of year?

    How much residual oil is left in the legs of Brent Bravo?


  322. LondonLad says:

    Oh, and while I’m on my soapbox why don’t those idiots at Greenpeace learn from their mistakes? Now claiming that various Shell North Sea production platforms contain this and that amount of crude should trigger someone in the German Government to question their numbers. Greenpeace were completely wrong with their figures quoted for Brent Spar.

  323. LondonLad says:

    Jeeeez Mr.D you really are scraping the barrel. Articles from the “Tempo” dating from 1996 with still unproven (so one might assume false) claims about corruption in Ogoniland. Have to say that it’s still clear that Nigerians remain convinced that the best way to extort money is by attacking Shell (SPDC/SNEPCO) rather than the real culprits which still remain as the State Government, DPR, NAPIMS etc. etc.

  324. Bogus Group says:

    Sarah Franklin, Shell’s Associate General Counsel for Safety & Environment and her new team still don’t appear to have a focus on “complex safety matters”. As noted in the article, she would still appear to be “getting her Shell sea legs” despite being in the role for nearly 3 years.

    Yesterday’s announcement that the HSE had issued Shell with an Improvement Notice for failing to ensure that the Temporary Refuge on the Gannet Alpha Installation was capable of remaining effective in an emergency, must question the validity of Shell’s focus on safety. TR compliance is not complex, it’s a fundamental prerequisite for the safety of the installation’s personnel in the event of an emergency, anything less is tantamount to dereliction.

    If they can’t get basic safety requirement’s right, what chance have they with something more complex. Word of advice to Shell, employ more technically competent people who disclose and address safety concerns and fewer lawyers who suppress them.

  325. Bonus Group says:

    National Theatre to end Shell funding

  326. Floundering at Scotford says:

    The most profitable downstream site, we are losing good leader after leader, and we can’t figure out why? Maybe having mangers that say people get paid too much and don’t work hard enough and driving morale into the tank is the problem? When you actively devalue people, what do you expect? Now you throw a 5% raise at us? Really? What a disaster!

  327. Bonus Group says:

    Further to my post about how seriously Rob Jager takes his role as VP Prelude, his profile on LinkedIn shows him as being a Non Executive Director for Air New Zealand above being a Shell VP for Prelude. He is clearly a high flyer. Do Air New Zealand do Airmiles?

  328. John Donovan says:

    Oliver, regarding your message, please contact me via [email protected]

  329. singapore love says:

    Rumor on the street is the Shell Vito project is over a year behind schedule, AND Shell plans to double down and award Whale to the same contractors in the coming weeks.

    Must be some serious love going on between the Singaporeans and Shell decision makers….

  330. Bonus Group says:

    To uscitizen,


    ‘PS – Shell is investing 2 billion a year into Brazil and already paying off’. Assuming $2Bn (you did not quote currency), that would just about cover Shell’s share of the costs of replicants, operating expenses and of course managers’ BONUSES!

    $2Bn would represent approximately 10% of Shell’s income in 2018.

    FPSO unit cost: our initial case ($91bn total capex) assumed a cost of $2.5 billion for each of 13 FPSO units. However, our research shows a wide range of possibilities for this cost depending on the vessel configuration; plus the fact that Brazilian shipyards should get better at building them so the cost could reduce over time. Also the project might choose to lease rather than buy the FPSOs outright, which could improve economics for the consortium depending on the lease terms.

  331. Bonus Group says:

    To uscitizen,


    Petrobras and Total announced that they have finalized a decisive milestone in the realization of their Strategic Alliance, signed in March 2017, with the completion of the following transactions: Transfer from Petrobras to Total of 22.5% of the rights of the Iara area, which comprises the Sururu, Berbigão and Oeste de Atapu fields in Block BM-S-11A in the Santos Basin pre-salt, operated by Petrobras (42.5%) alongside Shell (25%) and Petrogal (10%). The consideration for the above transactions amounts to US$1.95 billion, including closing adjustments. This amount does not include US$ 400 million that can be triggered by Petrobras to carry a part of its investment share in the Iara development fields and contingent payments.

    Royal Dutch Shell is nearing the sale of a large part of its North Sea oil and gas assets to private equity-backed Chrysaor for $3 billion, banking sources said, marking a milestone in its drive to reduce debt after buying BG Group.

    Including this week’s US$750 million sale of an offshore shallow water gas field in Thailand.

    The deal covers Shell’s interests in the fields Buzzard, Beryl, Bressay, Elgin-Franklin, J-Block, the Greater Armada cluster, Everest, Lomond and Erskine, and a 10% stake in Schiehallion. Shell also announced on Tuesday that it had sold its stake in a Thai gas field for $900m to a subsidiary of the Kuwait Foreign Petroleum Exploration Company.

    TOTAL: $5.7Bn = 21% of $27Bn

  332. Bonus Group says:

    To uscitizen:


    Shell offered BG Group Shareholders a premium of approximately 52% to the 90 trading day volume weighted average price of 890.4pence per BG Share on 7 April 2015

    Since agreeing the largest single upstream-centric deal of the past 10 years to purchase BG Group in April 2015, Royal Dutch Shell has been selling assets all over the world to rationalize its portfolio.

  333. uscitizen says:

    Bonus group, Contradict myself – lol. Poor guy – like I said do your own research – tell us what you find, you will look like the irrational uneducated poster you are. PS – Shell is investing 2 billion a year into Brazil and already paying off. Do you ever look anything up?

  334. Bonus Group says:

    To US Citizen. Thank you for your post of September 9th 2019 20:12. Congratulations on also being an avid reader of this blog. You are correct in my post of June 26th 2019 23:05 I did say that ‘..Shell had a ‘fire sale’ of a plethora of BG ‘dross’ assets in order to raise $30Bn to disguise the amount by which they had overpaid for BG Group.’ More correctly, Shell had a ‘fire sale’ including a plethora of BG ‘dross’ assets in order to raise $30Bn to disguise the amount by which they had overpaid for BG Group. This does not detract from the fact that Shell did have a ‘fire sale’ in order to raise $30Bn. By my estimation Shell over paid for BG Group by about 30%. The Christmas boxes were very large, but the presents were very small. You contradict yourself when you say that you will not do my homework for me, but then tell me that the split of the $30Bn assets sold was 80:20 Shell:BG. Is that correct? If so, thank you that just goes to show how worthless those BG assets were, but then that is what you can expect from a Cappuccino and Belgian chocolate lifestyle company. Any comments about what the Brazil Asset are up to these days?

  335. uscitizen says:

    To Bonus Group – the large percentage of assets sold by Shell were non BG assets. I will not do your homework for you, but the split is 80/20. A great example of why you do not take what this sites protagonists post as good information. But go ahead, say I am wrong and also posting garbage, do your research and tell me the number of BG asset sales vs the 30 billion Shell raised thru asset sales.

  336. John Donovan says:

    MESSAGE FROM JOHN FOR THE ATTENTION OF BOGUS GROUP. I have received the information you kindly sent and have replied by encrypted email.

  337. Bill Campbell Prelude Comment says:

    I might write in more detail but I find it rather ironic that it was this website that was telling the world 6 or so years ago that this installation did not have risk levels as low as claimed and one of the principal risk drivers was the compact nature of a hazardous substances plant with not enough space to swing a cat in. Unless you are not aware I wrote to Shell Australia at the time giving them data from 8 existing or planned onshore LNG plants which varied from 80 to 100 hectares or on average 20 to 22 times the footprint of Prelude, could they tell me as a stakeholder with shares in the Company how they arrived at their ridiculously low number but can guess I assume that a reasonable explanatory reply was not forthcoming, as sure as eggs are eggs if this plant is currently having problems or if it has problems or major accident events in future it will be due to the force fitting a complex plant, with risk levels much above which they have published, on a postage stamp of a footprint.
    God willing they will never live to regret their fraudulent overly optimistic claims, risk is based on reality not wishful thinking.


  338. Bogus Group says:

    UPDATED SAT 24 AUG 22.00.
    John, here’s the link, can you access from here?


    Thanks. Problem is that it’s behind a paywall and despite it being a great publication for the oil industry, none of us retired folk wants to invest in a subscription.


    I have received the further Prelude information you have kindly provided and have replied by encripted email.

  339. Bonus Group says:

    Further to Bogus Group’s post yesterday. I am absolutely appalled that a Senior Executive of Royal Dutch Shell plc should spout so much nonsense concerning the Prelude installation. The statement is redolent of Malcolm Brinded and his ‘Touch F*ck All’ policy, which led to the deaths of Keith Moncrieff and Sean McCue on Brent Bravo on 11th September 2003. What is boring is the continuous misleading spin and blather from the top of this company and their lackadaisical approach to safety. ‘Chronic Unease’ is a well known expression in the Oil and Gas Industry, and that state of mind is far from boring or routine. In fact nothing is either boring or routine in Oil and Gas operations. Rob Jager moved last year to the post of VP Prelude after spending thirteen years as Country Chair and VP for Shell New Zealand/Shell Taranaki, after Shell announced the sale of its New Zealand interests in March 2018. Jager clearly previously has spent too much time being ‘laid back’ in the fantasy land of Lord of the Rings, marvelling at New Zealand’s scenery and wondering who will be entertaining him for his next luxury seafood dinner accompanied by a glass of chilled expensive New Zealand Sauvignon Blanc.

  340. Bogus Group says:


    More on Prelude article in Upstream.

    I’m stunned by what can only be described as idiotic statements. Nothing like the utopia of self-aggrandisement without verification. What is Jagers’ level of technical and operational capabilities? I recall similar rhetoric from BG Group charlatans, with the “best in class” mentality and use of the most overstated expression ever to be used outside the education sector, all aimed at pleasing their taskmasters.
    Ramp-up of Prelude and what Jager hopes will be decades of “uneventful” and “boring” operation.
    “This will be a state where little or nothing happens. We have few if any alarms, no surprises and where things are running like clock work and we are effectively in autopilot,” he said.
    “We will know when we have succeeded in this ambition because Prelude will be recognised as the most boring asset in Shell global portfolio our people will refer to it as the safest and most desirable place to work, and when the rest of the industry is knocking on our door to find out how we have achieved such a best in class outcome, especially for a facility as complex and unique as Prelude.”


    Hello, I would be grateful if you could send me a copy of the article via [email protected] using an anonymous email address. I would pass it on to retired Shell EP experts for their assessment.

  341. Peter Voser says:

    Shell may claim to be not responsible for the contractors’ instruction to staff to attend the meeting or loose pay, however, contractors working for Shell have a contractual obligation to comply with Shell’s General Business Principles and its Code of Conduct. Facilitating political rallying and coercing staff would certainly go against that.
    Disappointing to see these principles are pushed aside when it comes to US politics.

  342. Prelude Upstream Online Article says:

    I would be interested to know the content of the article just published by Upstream Online about the Prelude FLNG problems?

    Upstream Online: Shell learns from Prelude challenges

    Shell is currently in the process of ramping up its Prelude floating liquefied natural gas development off Western Australia, but the ambitious project …

    What I do know is that Prelude is still having difficulties in with the processed volumes of any of the three streams of product, LNG, LPG and condensate.

    I have been monitoring the Marine Traffic web site with Prelude as the target. The offtake tankers, LNG or condensate, can be seen hanging around but at a greater distance from Prelude making it not as easy to keep track of as in previous occasions. The latest LNG tanker, Symphonic Breeze, has been nearby for nearly a week waiting for its nominated cargo. The demurrage costs must be quite high by now as the “notice of readiness” will have been tabled on arrival.

    The pressure on the Prelude Operational Staff must be intense and unrelenting, so much for a plug and play project that Brinded made so much noise about.

  343. LOST CUSTOMER says:

    After reading in the news that workers in our Pennsylvania plant wore FORCED
    to sit and listen to trump you can count on me PASSING EVERY SHELL station I see. (Comment received via email)

  344. Trump Meeting says:

    Is the payment of workers by Shell to attend a Trump rally appropriate?
    How does Shell justify it?
    Is Shell going to pay workers to attend opposition rallies for balance?
    What’s next payment for attending Bolsonaro rallies? (Received via email)

  345. Coersion says:

    Saw news on Shell’s practice of coercing union employees into attending a campaign rally with Trump. I used to fill up with Shell gasoline. Will no longer purchase anything from Shell or anything that is in anyway obviously associated with Royal Dutch Shell (Posted comment was received by email)

  346. Bonus Group says:

    Bonus Group has previously mentioned John de Lange, once upon a time VP Well Engineering and Operations BG Brasil, last heard of kicking his heels in Chad as VP Operations for Glencore E&P (Canada) Inc before he fell foul of jackals and going to ground. This very wealthy man by his own admission now finds himself literally in hot water, or more precisely as a director of Geothermie Groep Nederland B.V. This is probably the best outcome for the oil and gas industry as his competency and motives were questionable at best.

  347. USA USA USA says:

    John, thanks for posting the article on the Trump visit to Penn Chem. Most insiders don’t think Shell will really want that kind of connection to Trump. But if he asks to come with the EPA administrator and DOE Minister, what can you do, but say yes? Saying no would have resulted in a backlash for sure. Makes it difficult to stay politically neutral.

    Shell still wants to play both sides on the US agenda, and win regardless of the outcome. This is more troubling for many, as it shows the messaging in EU is low carbon future, in the USA its drill baby drill. It makes your point on culture, that some still seem to doubt.

  348. USA USA USA says:

    it was very interesting to see Shell host President Trump at Penn Chem for Energy Speech that turned into a campaign rally.

    More interesting that he seemed to take credit for making it happen.

    Scroll down to the middle and you can watch the full hour speech.

  349. Mateusz says:

    Hello, I am interested in purchasing Are you interested?


    I would have taken your question more seriously if you had contacted me privately via email rather than via a public forum.

  350. NAZI OBSESSION says:

    What makes you think that anyone is interested in Shell’s business dealings with the Germans several decades ago?


    Shell’s historians must have thought someone would be interested or they would not have included dozens of pages filled with supporting evidence in “A History of Royal Dutch Shell” Volumes 1 & 2 published in 2007. Understandably, they spun the evidence in favour of their paying client, Shell. Another indication of interest is the many thousands of visitors to our new sister website Likewise, 17,918 blocked malicious login attempts on the new site with 1,696 blocked spam comments (by Akismet). All stats as of today, 13 July 2019. In addition to the public interest, clearly, there is evil intent towards the website. Wonder who that might be?

  351. Bonus Group says:

    In answer to uscitizen’s post proclaiming the wonders of the acquisition of BG Group by Shell, it should be remembered that Shell had a ‘fire sale’ of a plethora of BG ‘dross’ assets in order to raise $30Bn to disguise the amount by which they had overpaid for BG Group. Sooner or later there must be another reserves recategorisation. The Brasil Asset is a prime candidate for this given that it is still staffed by ex-BG sycophants propping up the illusion. As highlighted by Bogus Group, it would seem that Knarr is the latest posthumous failure of BG Group. They were always over stating the value to the shareholders.

  352. Bogus Group says:

    In 2015 this prospect was given a production life of “at least 10 years”Did Shell expect such an early exit, or was this another BG Group recoverable miscalculation?

  353. uscitizen says:

    Shell, the world’s second-largest listed oil and gas company after Exxon, cut costs heavily following its 2016 acquisition of BG Group for $53 billion and the 2014 oil crash.

    Despite a slow and bumpy recovery in oil prices, it reported the largest profit among its peers last year and a jump in revenue from previous years.

    Shell said its free cash flow – cash available for dividends and share buybacks – was set to rise to around $35 billion per year by 2025 based on a Brent crude oil price of $60 per barrel.

    That compares with $28-33 billion in free cash flow it expects to deliver by the end of next year. Brent is currently trading just under $61 per barrel.

    Shell, the world’s biggest dividend payer at $16 billion in 2018, expects to increase its dividend payouts to shareholders once it completes the $25 billion share buyback by the end of 2020 that it promised following the BG acquisition.

    Shell last increased its quarterly dividend in the first quarter of 2014 to $0.47 per share.

  354. uscitizen says:

    All of the folks bashing Shell for the BG merger, I think we can now say this has been a very good financial move. Shell has overtaken Exxon and Integrated Gas is a big reason why. I am sure there are examples where some good people got pushed out, and I hate to hear that. However, lets not pull the wool over folks eyes and say this business decision was not sound.

  355. Bonus Group says:

    Further to yesterday’s post.

    Sound Energy plc

    (“Sound Energy” or the “Company”)

    Director/PDMR Shareholding

    Sound Energy, the Moroccan focused upstream gas company, announces that it has been notified that Brian Mitchener, Executive Director, has today purchased 150,000 ordinary shares in the Company (“Ordinary Shares”) at a price of 12.04 pence per Ordinary Share. As a result of this purchase, Mr Mitchener is interested in 150,000 Ordinary Shares, representing 0.0142% of the Company’s issued ordinary share capital.

  356. Bonus Group says:

    UnSound Energy?

    Readers may wonder why the darling of the AIM Market is now preparing itself for a sale of its Eastern Morocco acreage.

    Perhaps, the answer may be found in the Annual Report 2018 available to download as a .PDF from the Sound Energy Website:

    Page 49

    Loss of Office and Change of Control Provisions

    In the event of a change of control of the Company, the CEO, CFO and Exploration Director have the option to give notice and receive a lump sum equivalent to 18 months’ salary for the CEO, 12 months’ salary for the CFO and 8 months’ salary for the Exploration Director.All of the Company’s current share plans contain provisions relating to a change of control.

    On a change of control, outstanding awards would normally vest and become exercisable, subject to the satisfaction of any performance conditions at that time.

    Page 50

    Summary Of Actual Remuneration (including Benefits in Kind and Performance Awards) Of Directors

    Executive Directors

    James Parsons £995,000

    Brian Mitchener £323,000 (RSU Awards No. of Shares 862,682, Granted 26.04.18 Settlement date 01.01.21)

    JJ Traynor £168,000 (RSU Awards No. of Shares 961,194, Granted 26.04.18 Settlement Date 01.01.21)

    It should be remembered that Brian Mitchener is of the failed BG Group stable. It would seem that Bonus Group habits are hard to let g0!

  357. Bogus Group says:

    I concur with Bonus Group recollection of the tin pot, lacklustre, parvenu outfit. There was no place in BG Group for experienced professionals if they didn’t possess the sycophant tendencies required to stoke the egos of those deluded by corporate grandeur.

    Large remuneration packages were not uncommon then too, the chief executive received circa £13mm (published) in bonuses throughout his 12 year tenure. During that period there were 26 fatalities, roughly £500k for each. That was more than distasteful.

  358. Bonus Group says:

    Today is the anniversary date of the agreement on terms of the takeover of BG Group (a tin pot, lacklustre, parvenu outfit) by Royal Dutch Shell plc in 2015. In consequence of BG Group’s consistent failures to meet targets and the engineered predatory takeover by Royal Dutch Shell plc the careers and professional lives of many experienced Geoscientists and Engineers were brutally butchered, terminated, and cast aside like so much offal, so it is rather distasteful to see the size of Ben van Beurden’s remuneration package being flaunted in the press by Royal Dutch Shell plc.

  359. CEP Problems says:

    It seems to be impossible right now to get any chance of landing a job inside Shell these days. Everytime people apply for jobs unless they have high potential or a diversity point they get rejections. I got told recently that the hiring manager was looking for someone with high potential. Don’t these people realise that they also need QUALIFIED people to actually do the work. Ridiculous but it almost getting to age discrimination these days. Rant over.

  360. Shell Canada Insider says:


    …they are wanting to sell their Alberta operations….. because there is no money left in it…they have syphoned it all off…..

    in Caroline Alberta they had a massive sour gas leak on March 23 2003. It was in the local paper….Caroline Alberta or Sundre Alberta. (Sundre roundup)

    I think also on 2010-2011 they had multiple explosions at their Caroline facility supposedly an employee during an explosion at the south compressor station had to be airlifted to hospital and was seriously injured.

    The aer/ govt shut it down. it was closed for 6 months and half of the plant was decommissioned when it restarted.

    That must have cost them millions of dollars…..there should be government records of this stuff….

  361. Old EP Engineering Sea Dog says:



    The description of the fairleads causing the mooring ropes to chafe to such an extent is almost so ridiculous to render ex-seafarer speechless. The fitting of nylon liners inside the fairleads is something new for me but the idea behind it would may be to reduce the friction of the mooring lines when running through the fairlead thus reduce any temperature potential in a zone 2 area. Fixing one potential risk appears to have created another one of greater risk potential. I am not sure how the nylon liners in the fairleads would have such sharp edges to chafe the mooring lines on their own and perhaps there may have been something else to which the journalist has missed out. The reported leakage of LNG in the manifold area from a flange should not have happened but the liquid transfer areas are all bunded in low-temperature materials and provided with a constant supply of running water during cargo handling activities. Power outages during start-up operations and ongoing are nothing new and others can be expected, hopefully not very often as the restart of such a complicated process system takes a long time and much effort. The problem with firewater deluge over the LNG storage tanks reported is of considerable concern but the journalist does not mention if this was during the period when systems were being tested prior to the introduction of LNG or after. If before then this section of the report is just journalistic license and of no consequence whatsoever. The other issues as reported can be considered minor during the preparation phase before the introduction of hydrocarbons in any form but definitely of concern if these incidents were after the introduction of hydrocarbons. I wish the people who are experiencing the startup of such a complicated and complex plant every success. Take the time that is needed to be successful by being safe, good luck.

  362. John Donovan says:

    Irish Backstop Update

    According to a Sunday Times article two days ago, “Ireland continues to dodge difficult questions about how it will protect the single market and also maintain an open border under a no-deal.”

    The Express published an article this evening under the headline “IRELAND BREXIT ULTIMATUM: EU to enforce hard border or KICK DUBLIN OUT of single market.


    IRELAND has been warned it faces the difficult choice between implementing a hard border or being forced out of the EU’s single market in an unprecedented move to protect the bloc from a no-deal Brexit.

    Dublin will be forced to make the tough choice if Britain quits the EU without a deal, according to a number of senior EU figures.

    The European Commission sparked fury from Ireland after declaring Dublin would have to implement a hard border in the event of a no-deal Brexit. After significant protests from, which involved a heated debate between Leo Varadkar and Jean-Claude Juncker, Michel Barnier, the EU’s chief negotiator, suggested “operational solutions” would have to be found in order to prevent a hardening of the border.

    But now high-ranking MEPs have hardened their position, insisting the single market must not be compromised even to maintain peace on the island of Ireland.

    Elmar Brok, a German MEP with close ties to Angela Merkel, insisted that if Ireland failed to police its own borders the EU would have to take its own protectionist action.

    “We would have to set up a customs border with Ireland,” the German said.

    He also warned that if Brussels didn’t make the demands then “we will soon have American chlorine chicken in the EU”.

  363. BvB Anti-Brexit says:

    BvB has been quoted in many articles following the outcome of the Brexit vote as expressing negativity about Brexit and the effect it could have on RDS. This can be confirmed by running a Google search on “Ben van Beurden Brexit”. The articles today in the Scottish press and Upstreamonline are but the latest publishing his views on the subject. Despite all of the negativity, my own view is that a satisfactory Brexit deal without the backstop will be done. If not, the EU and Ireland will be an international laughing stock when they create a hard border soon after Brexit, the outcome they were supposedly trying to avoid. That development would provide a better example of the consequences of deranged Irish logic than any infantile Paddy joke I can recall. The stupidity of certain Irish politicians is poisoning previously improved relations between the UK and Ireland, which is a great pity.

  364. Brexit says:

    All of the ingredients will be there for a return to violence in the event of the UK being forced into a no deal by Ireland. The current impasse is down to Ireland which may well come to regret its hostility towards the UK. How many of the 17 million Brits who voted for Brexit will wish to holiday in Ireland now?

  365. C16 Inmate says:

    I find it fascinating how so many brainwashed Shell slaves are quick to criticise Mr Donovan for the work he is doing. It is surely his decision and prerogative to do whatever he wants with his own time? Just like you and I choose to work for a slimy, corrupt, evil, fascist, environment destroying company. The only difference is that I actually admit to being a whore that’s sold my soul for money!
    As for your defence of Brinded, I find it laughable. That man was an abnoxious individual who was acting more like an SS officer than a senior executive.
    Keep up the good work John. Warm wishes and my heartfelt thanks to for keeping us all informed of Shell’s true nature.


    While I am grateful for the kind words, I do not know of any grounds to support your comment that Shell is a fascist company. With regard to Mr Brinded, despite my many negative comments about him over the years, comparing him with an SS officer is wrong.

  366. PURE POISON says:

    Mr Donovan if it is your twisted objective to poison the Internet for the Shell brand you, unfortunately, seem to be succeeding. Searching for any subject connected with Shell inevitably seems to generate negative news reports, negative information and anti-Shell images, all apparently originated by you. Your allegations about Shell’s alleged Nazi history seem to be spreading across the Internet like a virus. Your Shell-branded counterfeit websites seem to be multiplying almost by the day. I am losing count of them all. This situation is bad for all stakeholders including employees, shareholders and pensioners. I also object to the personal attacks on Shell people, for example on Malcolm Brinded who has never been found guilty of any wrongdoing. Don’t you have any scruples? I am also concerned for your mental health and your bank balance. Is a third party also hostile to Shell funding your pervasive and malicious online activities? What’s the betting that my comments will not appear on your supposedly uncensored Shell Blog? I am also mystified why Shell has not taken action to protect its reputation?


    Shell has been complaining about my online activities since March 1995 and on occasion has taken legal action, including a three-week high court trial in 1999. There is no possible defamation if what is stated is true.

    The most recent proceedings were in 2005 via the World Intellectual Property Organisation. Shell unsuccessfully attempted to seize some of our Shell related domain names including and

    All of the litigation cost Shell tons of wasted money in legal fees and attracted negative publicity.

    Shell lost every case.

    We have sued Shell twice for defamation. Shell settled both cases.

    A covert attempt by Shell to close down hosting for our websites failed.

    More recently, RDS Company Secretary/Main board member Michel Brandjes threatened legal action over my book about Shell’s Nazi history. His emailed threats turned out to be nothing but bluster. Shell will never take legal action on the topic as it would draw attention to the most toxic subject relating to any existing major multinational in the world.

    I will continue to publish true facts about Shell and where appropriate corrupt senior management involved in scandals such as the Shell SMART rigged contract tender, the Brent Bravo deaths, the reserves fraud and OPL 245. Mr Brinded has involvement in all four scandals.

  367. BRINDED says:


    He has such a strange brain, could outthink most people in Shell but rather than concentrate on doing good things for Shell and developing people he became the ultimate micromanager and surrounded himself with sycophants. Until the 2nd half of the eighties he was OK and the driving force of the highly successful SLIM technology. I believe this was what launched his big career. Thereafter he became moody and unpleasant for people who dared to question him or make good suggestions to him. Probably quite insecure and status conscious. Never understood this. He just took himself too seriously.

  368. FAO Insider says:

    Donovan has already said suggested he won’t name the individual. He is more determined to go after Brinded with whom he has a personal issue. As Veritas suggests there is something deeper there which makes this whole issue inconsistent in his refusing to name the guilty individual.

  369. Veritas says:

    John Donovan, you are such a hypocrite. You claim you don’t want the convicted pedophile’s family to suffer, but you keep dragging Brinded’s family through mud. You should be consistent in your actions. The only thing consistent about you is how you continue to live off of some overblown ‘offense’ your father experienced decades ago. You claim to be an open wound to Shell. The only open wound I see is the one in your damaged psyche that you continue to nurse.


    Happy Christmas to you too.

    P.S. It was actually my experience, with my late father kindly giving me his support. BTW, I don’t think Mr Brinded will be pleased that you keep bringing his name up.

  370. Double standards says:

    So its OK to go after Brinded who hasn’t been convicted and to name and shame him for alleged financial wrongdoings and there are pictures of him and his family on the web but you draw the line at naming a CONVICTED individual. Mmmmm


    I have been warning Shell about Malcolm Brindeds’ lack of scruples for nearly two decades. He gave his full backing to the Shell exec who rigged the SMART loyalty scheme contract tender. He has been a key player in a number of other Shell scandals. The related SMART litigation that Shell settled. The Brent Bravo deaths. The reserves securities fraud. His dealings with the despot Muammar Gaddafi on behalf of Shell. And currently, his starring role in the OPL 245 corruption scandal. Mr Brinded is free to sue me for defamation if he disputes what I am saying about him. I have a huge amount of evidence to support what I say. I know a lot about him. I have been coincidentally reading documents about his misdeeds for several days that I will publish in the New Year. More revelations about just how ruthless he is.

  371. So why redacted? says:

    “The name of the relevant individual in a Shell leadership role has been verified from court records and social media)”


    Because having seen the Shell leader in question in a photograph with his family, I have reservations about naming him some 14 years after the offences took place. Why should his family suffer?

  372. Bogus Group says:

    I concur with Bonus’s comment’s. Unfortunately these “turkeys’ can’t comprehend their deficiencies and actualy believe they are something special. A throwback of the rampant deviant executive culture at the time, which fostered them.

  373. Bonus Group says:

    Christmas is coming,
    The goose is getting fat,
    Please, put a penny in the ex BG employee’s hat!

    Rumour has it that the turkeys in the Brasil Asset, having contributed little to nothing to the asset over the past year, are now rubbing their hands with glee in anticipation of their annual bonuses. Hopefully, there will be another round of cost cutting in the New Year and they will be out on the street!

  374. Insider says:

    I am not sure I want to know which one of our leaders is a child sex offender. I would like to know if management hired the guy aware of his past history?

  375. TABOO says:

    Is this another sensitive subject where we can we expect a memo from Donny Ching warning us not to discuss it with colleagues?

  376. Equal Opportunities Employer says:

    Guess his hiring and promotion prove Shell is an equal opportunities employer.

    “Equal opportunity means that all people will be treated equally or similarly and not disadvantaged by prejudices or bias. This means that the best person for a job or a promotion is the person who earns that position based on qualifications, experience and knowledge. Workplace diversity values everyone’s differences.”

    Apparently, with Shell HR this applies even if convicted of aggravated child sex offences on multiple counts with an appearance on the Sex Offenders Register. 

    It does make the workplace uncomfortable for everyone who has contact with him. On the other hand, he has to work somewhere or otherwise conviction would amount to a life sentence for repellent acts carried out 14 years ago. 

    Is it a praiseworthy policy or an act of folly to hire and promote such individuals? Or an act of negligence if HR pleads ignorance of his past criminal history? The latter seems unlikely bearing in mind that his past is common knowledge among colleagues and apparently, even suppliers.  

  377. John Donovan says:


    “INTEGRITY OF LEADERSHIP” …as a Shell staff member, I am always concerned about the integrity of the leadership team at any level. …there is a recently promoted individual in a key leadership role. Staff are not happy working for this person as he is a registered sex offender since 2004 for aggravated sexual assault against a child. xxxxxxx website has his full profile including yearly pictures. All verifiable in the public domain. …but for some reason management are turning a blind eye. It says a lot for the company! His conviction lists his full name as………….. You can confirm the Shell link via xxx. He works for Shell xxxxxx. Staff are appalled that he has now promoted in a key leadership role working with suppliers like xxxxxxx to improve the quality of services provided to Shell. Some suppliers are now also beginning to learn his history and quietly voicing surprise.” (Some of the above information has been redacted by John Donovan. The name of the relevant individual in a Shell leadership role has been verified from court records and social media)

  378. Bonus Group says:

    Exshellman speaks of ‘The BG merger for many was a final nail in the coffin, some of the hand picked people for the new club don’t know their arse from their elbows.’ This could not be more appropriate than for the Brasil Asset which is probably currently plotting its next fraud against Petrobras. These miscreants should be flushed out of the system, but are probably biding their time and counting their share options waiting for them to vest, and also waiting for their next bonus to be announced before considering jumping ship. They make little to no valid contribution to the Asset. Let’s hope that their commutes are long and arduous, though most of them have probably weaselled a ‘working from home’ option, from where they do little work and can make endless cappuccinos at the shareholders expense!

  379. Bonus Group says:

    That well known Schlumberger ex-Chief with ‘operations experience’, Andrew Gould (Mr Corridor having seen fit to distance himself from the BG Group debacle) is now in the news as Chairman of a Houston based outfit called Sentinel, a blank-check company . The latter having struck lucky with a pipeline company called Strike in a $854MM deal. “If I take all my experience in the oilfield, I don’t think I see any other service segment which has been so outsourced as this one,” said Gould. Strike’s main focus will remain pipeline maintenance.

    The deal comes less than a year after Sentinel raised $345 million in an initial public offering. The company, which up until now had no assets, was set up as a so-called special-purpose acquisition company, or SPAC.

    Gould is returning to public life after helping orchestrate the sale of the failed BG Group to Shell for $54 billion in 2016. Let’s hope that there is a knighthood in it for him!

  380. Bogus Group says:

    The release of the Shell Brent PSMR is shocking testimony of the culture these pathetic incompetents administered without challenge. When Shell was generating huge revenue for the treasury, the regulator, even government ministers had their heads in the sand and a lack of accountability meant they could move on to spread their malignance. Finlayson took his “talents” to BG, another company ruined by pathetic incompetents with the same DNA.

    Brinded joined Network Rail who appointed Mark Carne, another Shell/BG stray, described in one tabloid as the “bungling rail chief”. It’s ironic he now talks about (Rail Engineer 27.09.18) joining from Shell “part of an industry with a strong safety culture” and being motivated by big businesses, which are “safety-critical”, with more waffle about safety leadership and safety performance.

    Will someone ever be able to “drain the British swamp” of these conceited executives who disingenuously hide behind the “safety and good old business principle banners”, to further their greed and lust for power at whatever cost.

  381. RETIRED OIM says:

    Bill, now the full horror of your findings during the Expro audit have been made available via Johns’ web site I wonder what kind of reaction, if any, will be generated. In retrospect and with hindsight, publishing earlier might have sealed Brinded’s demise sooner and he would never have risen to an apparent level of “the untouchable”.

    The Italians hopefully will ensure he will be disgraced never to be any where near a responsible position again.

    Sad to think the MF will be drawing several million £ pounds a year in pension rights as well as the vast number of Shell shares he was allocated as a direct result of his dictatorial years of apparent criminal behaviour. Just one of people who turned Shell from a well respected Company who treated Staff as a precious asset to be nurtured rather than be coerced and then dumped at the first opportunity.

  382. exshellman says:

    After the Shell BG merger completed in 2016 , a lot of really good people lost their jobs , it was handled terribly by the HR dept and the so called ‘General Managers’ culled some of the best experts they had …in less than a year of the redundancies Shell were struggling and now with the lack of expertise…they have had to take in contractors to fill staff positions ..within a year of the redundancies … they could be liable if people took this issue up.. Also Shell were looking at hiring back some old boy network …who are now pensioners to come back in as managers to help out with the problems ..LOL . they have so much dead wood staff on their books and the company is ran like a club. I’m glad to be away from the farce that Shell became , the malaise started around about 2004 when they began to lose the plot. The BG merger for many was a final nail in the coffin, some of the hand picked people for the new club don’t know their arse from their elbows. The only way Shell actually make profits is when the oil price goes high… when Brent is low they can’t compete within their quartile or peer groups. I’ll keep abreast here on the blog

  383. Contributor to this blog says:

    I’ve just come across an article “Tips & Insights: A World-class Combination” about the proposed combination of Royal Dutch Shell, one of the largest companies in the world and ‘best known for its gasoline stations’ and BG Group, a natural gas specialist.

    The article centres on Sarah Franklin, (BG chief counsel, with a list of responsibilities, including health and safety after her name), who would be BG’s legal lead for integration planning.

    In the article she explains that emotional intelligence was pivotal to success. I find this strange, as emotional intelligence wasn’t an attribute in BG Group. Could this be integration jargon?

    Franklin has apparently added other governance matters, including human rights and whistleblowing investigations to her legal skill set. She set up BG’s first whistleblowing program.

    She has inherited a new team that focuses on complex safety and environmental issues. As noted in the article, in Shell Legal, many lawyers advise on safety and environmental matters but it didn’t have a global core of experts.

    If you are a Shell employee, be extremely cautious about the content of the two preceding paragraphs. If you have concerns, especially those with a safety connotation and you wish to engage with her……….beware.

    I’m sure other revelations will eventually surface.

  384. Bogus Group says:

    I listened to the then BG Group chief executive drool over the Petrobras ‘partnership’ at his award speech for GB Personality of the Year by the Brazilian Chamber of Commerce in 2013 ( He described many extraordinary moments during this partnership, a relationship that had flourished with ‘mutual trust and respect and super giant discoveries’, which was going from strength to strength. He was looking to a very long future with many more Eureka moments for BG and its partners in the years and decades to come.

    So why would they want to put such ‘jewel’ in the Shell crown and who was responsible for this? At that time did anyone envisage the fall from grace in the coming months and years? Since then there has been turmoil in both companies, what could possibly have gone wrong.

    Insiders will know the answer.

  385. Bonus Group says:

    Andrew Gould, Chairman of the disgraced BG Group, who allegedly was seeking a knighthood by joining the company has gone to ground. Given his contractor mind set coupled with his training as an accountant does not bode well for the industry. His LinkedIn profile shows that he is still Chairman of BG Group, as well as being a Board Member (Non Executive!) of Saudi Aramco. Given that Saudi Aramco are going to drop their IPO, this could well leave ‘Mr Corridor’ twiddling his thumbs and wondering how he can manoeuvre back into a position where he can achieve his ambition of being knighted.

  386. Prelude FLNG says:

    It looks like Prelude has 19 helicopter fights per week. All of them are routed to the “Posh Arcaida” which is an accommodation vessel with up to 750 beds on board.

    An article I read dated 17th March indicated that more than 17,500 people had been moved by helicopter since arrival.

    Currently CHC Helicopters are scheduling up to 19 flights a week. That may equate to about 360 each way or a total of around 750 people. I think this may indicate the potential panic at the “slow startup”. I wonder what the contractual LNG delivery dates were to be and if any cargos have had to have been bought by Shell on the open market.

    Link to the helicopter operators web site

  387. Don't Leave a Steen Unturned says:

    Andrey Golubel. It’s an oil painting, what would you expect?

  388. Sniper says:

    There’s a bit of pattern here. Corruption seems to be running through the veins of Shell. We see in all these recent tax articles how they seem to be snuggled up in bed with the Dutch Government. Will anything come of this? Of course not silly. It has been going on for years. There is even a department called Government Relations which is staffed by – yes you guessed it – former government employees. Where was Van Beurden a few days ago, for three whole days? The very secretive Bilderberg meeting in Turin (Guardian article by Charlie Skelton can be found on this website), along with many of the worlds elite businessmen and politicians, AND the Dutch king. The outcomes of the meeting were not something I saw on any of the Shell internal or external communication messaging. Funny that, seeing how they always share even the most mundane van Beurden news. So will Shell be brought to account for its actions in OPL? I somehow doubt it. But there is some hope. Will the real Slim Robinson please stand up.

  389. Andrey Golubel says:

    For centuries “The Mocking of Samson” was thought to be a copy of a famous Dutch painting. Then a Shell microscope made a remarkable discovery.

  390. Bogus Group says:

    This gets interesting….Enron links to Dynegi, links to accounting scandal, custodial sentences, links to BG Group, links to Non Exec Directors in BG Group, more links to Dynegi ‘strays’ on the BG Exec committee!!! Interested parties may want to dig deeper.

  391. Bonus Group says:

    Biggest Fraud in History. I object! BG Group was clearly the biggest fraud in recent oil and gas industry history after Enron. The company had over-inflated its reserves on little substance and fact, and the auditors were either gullible or complicit. BG had been lucky with production, but the Geoscience supporting the production was usually fabricated. What they didn’t understand they speculated about or made-up. The Board bid the shareholders up the cobblers, Project Berkshire in the Brasil Asset was a classic example of this deceit – the Emperor’s new clothes. Their undoing was not that they had lied to the shareholders, but that they actually believed their own lies and flawed integrity. Their assurance process was corrupt and their cappucino and pepper plant culture led to them failing to meet targets. Ultimately, they managed to get away with it by selling-out to Shell after a protracted period of alignment, who turned around the toxic purchase by spewing-out most of BG’s worthless assets, Caveat Emptor!

  392. Biggest Fraud in History says:

    Lawyers for the many parties involved will be reading these series of postings with great interest as will the Italian Prosecutors.

  393. John Donovan says:

    UPDATE 6 JUNE 2018: Overnight developments:

    After putting “A Mole” in direct contact with one of the key investigative organisations in relation to the OPL 245 corruption scandal, this anonymous source has now supplied them with more information relating to the OML 30 Nigerian oil deal involving Shell/Heritage Oil and Guy Colegate.

    I am also in contact with a person who appears to be a key player in the OPL 245 scandal. I await promised documents from this insider source to whom I have also guaranteed anonymity.

  394. Han Solo says:

    Dear John,
    I believe Shell are in trouble. Deep trouble. Not only has this OPL OML debacle seen the back of some of its most senior execs, Brinded, Voser, Henry etc but now we can expect to see a Pandora’s Box being opened by Peter Robinson. I expect fireworks. The company is very quick when it comes to deploying its resources to bully and shut up it’s external critics or shamelessly pay off those that dare to challenge them. However, in Robinson they are going in to battle with a street fighter who will fight dirty and go down fighting given the alternative is to spend years behind bars. Robinson is a very shrewd business man and will have records of all the corrupt practices that the company was part of, the processes being flouted and the management who were turning a blind eye. I’ve been to Nigeria a few times on business and am always left dumbfounded by how many dodgy things take place in the offices and are part of everyday life. Robinson spent years there and will have an extensive dossier. I think its too late now for Shell to be able to stop the likes of Robinson opening their mouths, with the use of money. Having made an enemy of him points again to seriously incompetent senior advisors within the company. Had no-one heard of ‘keep your friends close, keep your enemies even closer’? It will be a very slippery slope. Van Beurden should use a part of his obscene salary it invest in a good tin hat. I would also advise him to have a good summer clear out of all those who have been advising him on the matter, and of those who failed to stop this from becoming an issue as big, if not bigger, than the infamous reserves scandal.

  395. Cash All Gone says:

    Re. The message from “a mole” – TB looks like Tony Buckingham, the founder of Heritage before it got sold to Qatar…

  396. Bogus Group says:

    Yet another appears to have failed outside the cossetted Shell and BG echelons. The chief executive of Network Rail increasingly irked shareholders and commuters alike with a legacy of delays, cancellations and general disruption to services and will now take “early retirement” from the role. However with the praises of his chairman and the Transport Secretary ringing in his ears, I’m sure another revolving door will beckon.

  397. Yet Another Concerned Employee says:

    LondonLad, well I am surprised, I had you down as an Arsenal, not Man U fan. However, you are probably right about B v B, anyone who can pull a rabbit out of the hat after swallowing BG Group’s toxic assets and them jettisoning them like the faecal pellet from an owl deserves some credibility.

  398. LondonLad says:

    People complaining about van Beurden’s pay of £7.9 million should have nothing to worry about (he’s probably well worth this). Just think about Manchester United fans having to watch Alexis Sanchez being paid over £31 million (£600,000 per week) and providing performances that do not justify such sums.

  399. Concerned Employee says:

    Carillion in the news again for greed, corruption, rotten corporate culture etc. Shell EVP (ex) Ceri Powell was a Director. Is she fit for a senior job in Shell ??

  400. Bonus Group says:

    There could be trouble ahead!

    On 15th January 2018 Total took over Operatorship (22.5%) of Berbigao, Sururu and Atapu West (previously Iara West, Iara Central and Iara East respectively) Pre-Salt oil Fields in the Entorno de Iara (Block BM-S-11A) area in the Santos Basin. Shell acquired its interest (25%) in Iara through its acquisition of BG Group.

    Production in Iara was expected to start in 2018 through the 150,000 barrel per day capacity P-68 FPSO in Berbigão-Sururu fields, which would have been followed by a second FPSO in 2019 in the Atapu field.

    Upstream reports that first oil from Petrobras’/Total’s pre-salt Berbigao field in the Santos basin could be delayed to next year due to slower than expected integration work with the Berbigao FPSO, P-68.

    This in contrast to the report from Royal Dutch Shell March 19th 2018, wherein Ben van Beurden is quoted:


    ‘And growth will continue in 2018 as we expect three more FPSOs to start up. We have P-67 coming on Lula North. We have P-68 in Berbigao. We have P-69 in Lula Extreme South. And altogether, that represents over 100,000 barrels of oil equivalent per day peak production capacity, all Shell share.’

    end quote

    But, no doubt, the Executive bonuses will still be paid regardless!

  401. Yet Another Concerned Employee says:

    Touching to see how LondonLad seeks millenial reassurance from Line Management in the form of Mr D. One wonders if he does the same at work?

  402. LondonLad says:

    Please note that the previous comments by “LondonLad” have not come from me – Mr.D might be able to confirm this with the IP address. Presumably written by one of the fanatic anti-Shell nutters that troll this website.

    Warning from John Donovan: I would like to repeat a warning I have mentioned before about postings on this blog. Websites allowing aliases to be used are especially vulnerable to manipulation. That includes Wikipedia and blogs such as this one. It follows that I can only vouch for the bona fides of postings made in my name or by contributors such as Bill Campbell, who choose not to use an alias. Some contributors using aliases, such as “Outsider” (sadly now deceased) and MUSaint/LondonLad, have built up reputations here over several years for the integrity of their postings on this website. It seems that someone has mischievous intent in making a posting under a false flag.

  403. LondonLad says:

    Hi Jose, I wondered if you would like to meet? From your comments, I think we both work in the Brasil Asset, but I am not sure. I think we have a lot in common. How about we meet next week in Nando’s, 45 Bank Street at 12.00 on Tuesday next week? You’ll recognise me from the size of my package.

  404. Jose Valente says:

    Methinks, I hit a bullseye. As I wrote: a bunch of losers with their snouts in the salary and bonus troughs, but don’t have the helicopter quality to see the good side of Shell. Pretty sad, really.

  405. Cronus says:

    Enough of London Lad and Jose (one and the same?) they are probably migrants from BG looking to make a name for themselves, but not realising that they are already castrated by a poor CEP and PIR.

    On the subject of BG what are Shell doing with the over 20,000 BBLs per day of contaminated produced water from the Western Delta Deep Marine Fields? BG used to tanker this into the desert and dump it. Their feeble attempts to dispose of it in another fashion fell short. Perhaps, Greenpeace should investigate this outrage?

    Then of course there was BG’s Brasil Asset, a disgrace at the best of times, starved of information by Petrobras, but that didn’t stop them from making things up and gingerly playing barbed games with Petrobras at the instigation of the Asset Manager. These sad, technically lacking, individuals are now at Shell and having to perpetuate their BG untruths, they are ring fenced like lepers in Bank Street so that nobody can spot their lies. This slack Asset needs a thoroughly good shake up, starting from the top down. Petrobras will breathe a sigh of relief when they are replaced.

    BG was well known for constructively dismissing those who refused to support their lies, venomous whispers about ‘poor performance’ and offers were made ‘made without prejudice’. The Industry is well rid of them and their ilk, rotten to the core.

  406. Yoda says:

    To LondonLad and Jose Valente. If it’s ok with you both I would like to continue to post my views on this website. I hope by doing so you won’t accuse me of being ungrateful or of being a bad performer. Because being a good performer at Shell is what I spend all my nights dreaming about.

    Anyway, back to ruthless Shell shenanigans. It’s a well known fact that Shell monitors its employees social media activity. You would be a fool to think otherwise. Our Norwegian colleague Runar has not revealed anything new. You sell any rights to privacy and rights to hold the moral high ground when you sign the sHell contract. Helplines set up by HR are all bogus and are never anonymous. HR will always join up the dots and it will be linked to you. Disgruntled staff are leaking information externally all the time. Being free to speak your mind comes up in the joke that is the Shell Sheeple Survey every year as an issue. And every year managers mark the cards of anyone that is brave enough to speak out against management or issues. Fear rules.

    HR are ignoring internal frustration and instead have made it a priority to get more women into senior positions, regardless of competence and experience levels, and ignoring what’s good for the company’s profitability. Common sense has gone out of the window and it is no longer a fair place to work. Unless this changes soon, I may consider getting the snip and growing some breasts like LondonLad did to further my career and increase my chances of being able to “Make It”.

  407. 9ueZItq24 says:

    Happy 60th Birthday Ben Van Beurden.

  408. TotallyHackedOff says:

    London Lad & Jose. Clearly sociopaths who are keen to make a name for themselves within Shell and trolling sites like this to build a bigger picture on what empathetic employees actually feel because they miss this part in their own sad personalities; believing that Shell is the only company to work for and that it actually means something if you ‘make it’. Get a life. As for the people who open up on here, keep opening up.

  409. Amused says:

    London Lad & Jose

    What makes me laugh about you pair of clowns is that you are critical of the value of this website and insult those who use it as a channel to air their views, YET you visit it
    on a regular basis and seem to know quite a lot about it in terms of the topics and the posters etc!!! That makes you quite the illogical hypocrites, don’t you think? What’s ironic is that the logic you both apply (if you are indeed different people) is
    the same as those of most of the staff that make it to senior positions, and users of this website despize. Well done and good luck in your careers.

  410. Yet Another Concerned Employee says:

    LondonLad and Jose Valente. It sounds to me as if you two sociopathic Metrosexuals should get together over a cappucino or two to talk about your bonuses and then adjourn to a sauna where you can hold hands, ease some of the office tensions and frustrations, and compare the size of your egos.

  411. LondonLad says:

    Been saying the same thing for a several years now Jose. They didn’t make it at (or in one case with) Shell or were given early retirement because of poor performance. The combination of such persons, Greenpeace liars, Irish moaners and corrupt Nigerians trying to make money off the back of Shell make this site quite a laugh at times.

  412. Jose Valente says:

    To concerned employee et al: it is amazing how much crap people can write on this blog. I can only presume these are a bunch of losers, that did not make it at Shell. Frustrated, desillusioned – but still with their snouts in the Shell trough, slurping away their salaries AND bonuses. Have at least the guts to leave Shell.

  413. Aidos says:

    Bill & Concerned Employee,

    The business integrity problems have always been dormant under the surface (since the last integrity crisis at least) and despite the efforts to improve its public image, the problems were bound to keep returning like a bout of gonorrhoea. I wasn’t really surprised when I read the horrendous internal company note blaming Robinson. Shell has form. It seems only yesterday when the Shell turrets turned towards Bill Campbell when he exposed Brinded, Bayliss et al for supporting and encouraging a narcissistic cavalier culture towards safety.

    Despite all the internal BS to deflect blame and external PR campaign to falsely portray that Shell as caring deeply for the environment and business integrity, internally staff are fully aware that management are only interested in profits, and that staff should be grateful for their jobs and speak out at their own peril.

    I suspect that the only regret the EC privately have is that their generals were incompetent enough to get caught out with respect to OPL, but unfortunately Robinson is a gift for them and does make a rather convenient scapegoat. In a Shell world where for the majority of my colleagues its all about bonuses, promotions and job survival, I can understand (but in no way condone) why colleagues are more prepared to cross the integrity line. And if caught they will get a slapped wrist over a coffee meeting and no-one other than (the unashamedly corrupt) HR will know (only to raise it up against you when needed).

    I genuinely believe that Ben van Beurden is a decent man and appears to have a good heart, but his weakness in dealing with the army of internal rogue corrupt dictators and getting control of the HR mafia has already cost him his legacy.

    OPL is causing a lot of additional stress and gloomy faces in the office corridors and alarming gossip around the coffee machines. Thankfully we have our incompetent lawyers, unscrupulous finance staff, dishonourable HR, shameless spin doctors and ineffective (un)ethics and compliance colleagues at hand to make the OPL problem disappear. Or maybe not.

  414. Yet Another Concerned Employee says:

    Behind the glossy facade of its brightly coloured filling stations and shiny reflective glass towers, Shell is truly a dark malevolent force. It is not only the Church of the poisoned mind, but also home to the parasitic mind which snatches thoughts from others and presents them as its own. Experience and being correct are not recognised, only ‘Process’. Many, through either bitter experience, incompetence or ignorance have learned to hide behind process and can no longer think for themselves. Merit is trodden under heel into the mud. Often one bad decision after another results in a predictable squandering of shareholders’ money, not by the millions or tens of millions of dollars, but by the hundreds of millions of dollars. Lessons learned are written down then forgotten as the machine moves forwards. This is rewarded by large bonuses. Reality plays little part in the daily running of the business, the public image of the ‘Brand’ must be protected at all cost.

  415. Concerned employee says:

    I share your sentiments wholeheartedly Bill. The company has been caught with its pants down, with senior staff most likely involved in kickbacks. How could this have got through the numerous assurance including Integrity teams, Auditors etc who all form part of the checks and balances to ensure this is easily picked up (particularly in Nigeria). Either the company is full of incompetence, or there has been a blind eye turned to such corruption. I say (a lot of) both. The amounts of money involved is not loose change. I say this problem is endemic in many of the hardship countries we do business in. Shell is dark, corrupt and dirty and I am beginning to question if I am working for a far more sinister company than I originally thought. And this is playing on my mind.

  416. The Truth at Last says:

    A Goodfriday CRUXIFIXCTION …took place to day in Mayo …4 Irish Shell booze cops and a Mayo Co Co officer heard from OSSL that that the oil giant Shell has unambiguously stated that ” bribery and corruption ” does take place in their orginisation …the Mayo police and county council gentlemens ” who me ” stance is not looking to good now …this is not small ” potatoes ” one guy demanded and got 280k Euro spent on his house …watch this space .

  417. Bonus Group says:

    TotallyHackedOff. To pick-up on your comment, most large Oil and Gas corporations comprise two main elements, to use a nautical analogy: the Leadership Team (The Flotsam: debris in the water that was not deliberately thrown overboard) and the Technical Staff (The Jetsam: debris that was deliberately thrown overboard). The Flotsam can usually also be found in a septic tank!

    BG Group was run on processes parallel to those of Shell. There were Shell ‘plants’ in the Management Team to ensure that there could be a seamless takeover; it was insidious. BG spent the three years before the takeover bid was announced aligning themselves with Shell. After all if things were to go ‘tits-up’ and you were the CEO who had come from Shell in the first place, you would want an escape plan to protect your reputation and the shareholders.

  418. Bonus Group says:

    Further to Bogus Group’s post on 14th December concerning Neil McCulloch’s departure from Enquest, it has not taken long for him to land a plum job as Technical and HSE Director at Spirit Energy where Chris Cox, late of BG is CEO. The storm clouds are beginning to gather as fast as the nepotism allows. Chris is rapidly building on his mandate to develop Spirit Energy (previously Centrica’s oil and gas assets, now rebranded) to a level where it can be assimilated by Shell, as the third of the companies spun-off by the British Gas privatisation in the ’80s and long stalked by Shell.

  419. Bogus Group says:

    Further to my post on this blog, 28 August’17, there may be some interest an an article in yesterday’s Upstream “Trial set for clash of LNG players”.

  420. TotallyHackedOff says:

    Shell – as I am sure with many global super majors- is heavy with narcissists at all levels. Lots of people like Trump rollicking around- get in their way and you’re a gonner! See you later Rexy baby!

  421. TotallyHackedOff says:

    In reply to Bonus Group and Another Concerned Employee- its clear reading from your posts that Shell and BG shared many business cultural similarities making the tie-up an obvious one. I know of a few Shell employees who resigned, joined BG and are now back at Shell again- it stinks of a plant/trojan horse ending! It is well known that Shell has an ‘inner circle’ and if you find yourself outside that as many of the technical folk do, you don’t stand a chance. Its all a bit wink, wink nudge, nudge. I even remember one manager (now a VP of something) telling me how I needed to ‘read between the lines’ which made me think it was all a load of bollocks and how the politically adept arse kissers rose through the ranks blissfully unaware of how their actions impacted their colleagues. The alpha men and women were all the same- keen to get ahead at anyones expense and doing secret backroom deals. Its one ginormous playground and the bullies will win as they are keeping the other bullies in place.

  422. Bonus Group says:

    ‘Another Concerned Employee’talks about Shell’s ‘scooby-doo’ business priciples, BG’s were just as opaque. If you asked someone in HR about policy you would be deflected to ‘The Portal’ and left to fend for yourself. Often the policies conflicted with each other and had no foundation in law. This was reflected in the hypocritical management ‘do as I say, not as I do’ policy.

    The closest experience most of BG Senior Management had of oil rigs and platforms was reading about them in comic books. The Brasil Asset was a complete shambles with its ‘Simple Simon’ approach to geoscience and cappuccino lifestyle. Unfortunately, most of these overpaid sociopaths migrated to Shell and are waiting, mouth’s open for their next bonus. Shell must be trying hard to find ways to cover up grotesque errors in reserves booked by this Asset. Hopefully, Shell’s assurance process is better than BG’s with its £2Bn failure.

  423. Yet Another Concerned Employee says:

    Carillion, for whom the bell tolls! Remarkable that a Shell Executive should have a finger in this pie with its aggressive auditing practices. More ‘pulling the wool’ over the shareholder’s eyes. Were the auditors asleep at the wheel when this was happening? There should be a full investigation, and those responsible made accountable. Perhaps, sunny Brunei is a safe haven? I wonder what the extradition treaties between the UK and Brunei are?

  424. Another Concerned Employee says:

    Shell HR finds it easy to overlook its fake scooby doo business principles whenever it suits them. A number of staff implicit in OPL and the spin doctors trying desperately to cover up the crisis are still on payroll. It won’t surprise anyone that Ceri was one of Brinded’s loyal lapdogs during his dictatorship. Also no surprise she landed such a sweet job in Brunei.

  425. Concerned Employee says:

    Not sure if you know but..

    Cerie Powell – ex EVP exploration now MD Brunei Shell Petroleum was a non exec director of Carillion (now in liquidation). She resigned once she was demoted to Brunei in 2016 (?) but given the news around the legacy issues involving Carillion, should she really hold a senior position in Shell Group ?

  426. Bonus Group says:

    It is understandable that a niche now exists in the market for a company similar to BG Group, but for Neptune Energy to set its aim at emulating and becoming like BG is nothing short of horrifying. Why anyone should wish to recreate the inept management, twisted HR policies and rancid technical half truths of BG Group in order to deceive the shareholders is beyond comprehension. If they do, then the Serious Fraud Office should be on the alert. Sammy ‘two pools’, whose past remit included selling Enterprise Oil to Shell, rather than ENI is made of sterner stuff. That said, his nuclear ambitions did fall somewhat short of those of Kim Yong Un. Let’s wish Neptune Energy a long, scandal free future and greater integrity than bungling BG with its House of Cards and flamboyant ineptitude.

  427. Bogus Group says:

    Following the acquisition of Engie the Financial Times headline “Neptune Energy sets aim on being the next BG Group” may have sent a chill through some. To think there could possibly be a rise from the ashes is an alarming prospect

    However there was some comfort in the company chairman statement “We have the opportunity to take the time to get it right”.

    Hopefully this means their Ethics and Compliance foundation will actually be more than just another policy open to distortion by misconduct.

  428. Bill Campbell says:

    Is the New York City case against Oil Companies justifiable or just hot air?

    Many, if not all prestigious US scientific journals estimate largest source of air pollution in US is caused by vehicle emissions. Current estimates that US has some 260 million automobiles and 11 million trucks. It is the daily emissions from these vehicles that are the cause of scientific concern. But anybody visiting Florida, and following a construction truck, will be familiar with black smoke in copious amounts emitting from the vertical exhaust pipe, sometimes it’s so bad it can restrict your vision but Florida is not the only state of the US that does not require emission control, there are many more, monitoring for example (like a UK vehicle MOT) is not legally required or carried out.

    So perhaps De Blasio should start suing these delinquent states.

    In any case, I find the whole matter ludicrous in a country, where their President claims that human activity is not related in any way to global warming and appoints a head of EPA who is also so inclined (a man described by NY Times as an arsonist in the Fire Station) so why does Shell et all not call as witnesses in their defence the current EPA Director, or otherwise why does De Blasio not start by suing those states that allow millions of vehicles to pollute the atmosphere daily.


  429. Bonus Group says:

    Further to my last post on this blog. Sound Energy have now arranged a slap-up bean feast for their shareholders to be held on 15th February at Grace Hall, Leadenhall Street, London. Drinks at Carriages afterwards. Dress is formal so don’t expect too energetic a food fight. Attendees must pay for their own tickets! All will be revealed about the new Coro strategy. You may recall that Sound shareholders will receive Coro shares as a result of the divestment of Sound’s Italian assets. The question is whether Sound shareholders will end up in the soup.

  430. Bonus Group says:

    There are rumblings in the ether about Rockhopper Exploration plc having failed to perform Due Diligence with integrity in respect of their purchase of the Italian focused company Mediterranean Oil and Gas (MOG) in 2014, and in particular MOG’s asset, the Ombrina Mare oil field.

    Following the decision in February 2016 by the Ministry of Economic Development not to award the company a production concession covering the Ombrina Mare field, the company has considered its legal options with regard to obtaining damages and compensation from the Republic of Italy for breaching the Energy Charter Treaty (ECT).

    Could this have anything to do with the sudden and unexpected departure of Rockhopper’s Chief Operating Officer, one ‘Good Time’ Fiona MacAuley? Fiona, a Chartered Geologist, started her career with Mobil North Sea Limited in 1985 and has subsequently held key roles in a number of leading oil and gas firms across large mid and small cap E&Ps including BG and Hess.

    Fiona is now Chief Executive Officer of Echo Energy plc where Stephen Whyte (also ex BG) is a Non-Executive Director, previously having been Chairman of Sound Energy. Fiona will also become a Non-Executive Director of Saffron Energy plc. It is proposed that Saffron acquires Sound Energy’s portfolio of Italian interests and permits through the acquisition by Saffron of Sound Energy Holdings Italy Limited (SEHIL). SEHIL holds all of Sound Energy’s Italian oil and gas interests through its own wholly owned subsidiary, Apennine Energy SpA (APN). It is proposed that Saffron will be renamed Coro Energy plc.

    This is yet another ‘reverse takeover’ by the Sound Energy/Echo Energy Team. The share options for the directors are raining on them like confetti. Could there be bonuses in store for the Directors of this association of companies where the paint is never allowed to dry?

    Plenty of ‘smoke and mirrors’ and wool being pulled over the shareholders’ eyes in this can of worms.

  431. Bogus Group says:

    No doubt Chevron and partner Serica Energy will have their legal and commercial teams in action. Production on the partner owned Erskine platform has been shut down due to a blockage in the Chrysaor operated Lomond – Everest pipeline export route. Chrysaor purchased the assets from Shell who in turn inherited from BG Group.

    Déjà vu springs to mind, as the Chevron partnership’s revenue was affected two years ago, due to a blockage in the same pipeline when BG Group was the operator.

    The well-touted “lessons learned” jargon, will no doubt be on the lips of these companies executives as they scurry to apportion blame.

    In a previous post Bonus Group stated “BG shrapnel has fragmented in the direction of Tailwind Energy”

    This appears to be a similar story as other BG shrapnel (both operations and legal) moved to Chrysaor via the Shell route.

    I’m sure the Chrysaor mob will feel comfortable dealing with the legal and commercial issues experienced with BG Group (later Shell), as it will be the same rhetoric for the causal factors. However Chevron and Serica may want to dig a bit deeper into the previous incident, to see how BG Group dealt with this, the transparency of reporting and who was made accountable.

  432. Ornithologist says:

    If it walks like a duck, quacks like a duck, it may well turn out not to be a penguin!

  433. Bonus Group says:

    BG shrapnel has fragmented in the direction of Tailwind Energy (aka Tailspin Energy!). Much hot air from after-burn can be expected from this company – mercurial bunch. In December they announced the acquisition of Shell Expro’s interests in Triton Cluster, located in the UK Central North Sea 190km east of Aberdeen. Their stated intention is to further develop the asset. Probably through a three pronged approach: bonus, bonus and more bonus! Will Triton turn-out to be a flounder?

  434. Bill Campbell says:

    End of ammunition supply!
    Not sure what the ammunition comment means, are you being positive or negative. If Shell keep supplying the ammo well this website is under no obligation not to use it surely. We would all like the ammo to dry up. It would be pleasant to see the most corrupt organisation in Europe turn the corner, and for example demonstrate daily openness,honesty and integrity instead of serial lies. When I say it’s a corrupt organisation I do not infer this characteristic on the worker bees, but it is clearly corrupt from the top to the top, that is in its boardroom, including the non-executives who tend to know what goes on but sit on their hands, anything for an easy life. Highly paid window dressing.

  435. Ammunition says:

    Mr Donovan, Shell seems to have provided you with a huge amount of ammunition over the years. Is there any end in sight?

  436. Royal Dutch and The Law says:

    Hello website, can I suggest that if the Dutch and Itailian Prosecution services are not aware of the Shell /police authority “happenings” in Eire, that they should be and quickly.

  437. Shell Corrib Corruption says:

    Mr D I make the reference of a link with police heroin dealing inquiry on this fact Athlone police station ( Heroin hub ) was the chosen destination for the balance of the Shell alcohol consignment on the instruction of Garda Sub Aqua SUPREMO Liam Grimes so that’s drugs and alcohol meeting in the same police station “of all the police stations in all the world you had to walk into mine “…is there a ” link. “Time will tell …we recognise that 99 out of 100 Irish police personnel are amongst the finest in Europe….however ….

  438. Shell Corrib Corruption says:

    As previously advised on this Shell Info site …NEW MINISTER FOR INVESTIGATION OF POLICE CORRUPTION Links HEROIN DEALING COPS with SHELL ATHLONE ALCOHOL STORY …full investigation to follow ( see Irish Times under Minister Flanagan Drug dealing in Police Force )

    Comment by John Donovan

    Can you please state the exact headline of the relevant article as I have been unable to find any such story in the Irish Times?

    Further comment by John Donovan

    Apparently the article in question – Flanagan open to inquiry over claims gardai colluded with drug gang – was published by RTE, not the Irish Times. I cannot see the claimed reference to Shell or the alcohol story.

  439. Bogus group says:

    Having worked for BG, the ‘bad penny’ will be well versed in unpalatable culture, he conveys he’s the “accountable person” for Glencore operations. Could this be a buffer for the chairman, better known for his nocuous statement following the Deepwater Horizon tragedy ‘I’d like my life back’? The chairman is a member of the health and safety committee?

    The committee reviews every fatal incident with the senior management of the department and asset affected, and circulates any relevant lessons across the Group.

    The rhetoric sounds all too familiar, statements about ‘loss of life being unacceptable’ and ‘transforming behaviour at all levels” seem worlds away from the reality of 16 fatalities in 2016.

  440. The Chav from Chad says:

    Another BG ‘bad penny’ that has turned up is John de Lange who is now Head of Operations at Glencore (PetroChad) which is probably the best place for him. Having left Shell in 2007 where he was Chief Well Engineering, this Shell itinerant fumbled his way through two roles at BG, Head of Well Engineering BG Group and VP Well Engineering and Operations BG Brazil. A ‘very wealthy man’ by his own words he must be enjoying the high life in n’Djamena where the dust never settles.

  441. Bonus Group says:

    Further to Bogus Group’s post, it is interesting to see how BG diaspora have spread like anthrax throughout the UK Oil and Gas Industry withering everything they touch. In respect of Spirit Energy, it should not be forgotten that Centrica E&P was the third of the companies spawned by privatisation of British Gas in the 1980s. The other two companies, Enterprise Oil and BG Group, have already fallen to Shell. Consequently, Spirit Energy is the ‘Holy Ghost’ in the Trinity. Will merging with Bayerngas Norway and changing it’s name from Centrica E&P to Spirit Energy disguise Shell’s long term strategy of taking over all of the British Gas spin offs? Indeed, is it Chris Cox’s mandate to prepare the company for take over in 5 to ten years time? What neater way than for Shell to segue from the UKCS to Norway? The bonuses will be large!

  442. Bogus Group says:

    Two thought provoking events occurred recently.

    The first was the exit of Neil McCulloch, Enquest COO “by mutual agreement”, reported by Alys Key (City A.M). Ms Key also reports on white-collar crime.

    The second was the Scotsman article hailing the launch of a new exploration and production business, Spirit Energy, a venture combining Centrica E&P and Bayerngas Norge. The chief executive of Oil & Gas UK also welcomed the arrival of the new operator to “the basin” proclaiming the need for “a diversity of companies with fresh ideas and innovative thinking”.

    Spirit Energy chief executive Chris Cox commented on the opportunities “right across the region to maximise combined assets and build the portfolio”.

    It may be a new player, but the rhetoric is the same, as is the leadership.

    Cox “stepped down” from the executive committee of BG Group November 2014, prior to moving to Centrica a few months later.

    Both he and McCulloch served as asset managers with BG Group (UK Upstream), before the acquisition by Shell.

  443. KeithMacdonald says:

    after reading so many behavioral issue with Shell and having worked for them more than once just staggers me . I am glad to see reporting them so eloquently. After being totally left for dead after a massive NORM exposure when working for AFPC in Syria in 2000 they have never been made accountable for destrroying my life. based of those horrific events I hope that karma comes back to them

  444. TotallyHackedOff says:

    Robin- sorry to hear of your dealings with Shell. I too had considered reporting an issue to the ‘tell shell’ line but was put off by outsiders who had said that whistleblowing never ends well for the whistleblower. And I guess their advice was right. However it made no difference to me as I lost my job anyway and now with hindsight I wished I’d had reported it just so as to get the bloody bean counters and Human Remains department to do some work for a change. Anyway, if they treated you like that, your better off out of Shell. You sound like you are more upstanding then them and actually have principles. Dust yourself off and get back on that wagon. Forget about for Shell although I am sure it feels pretty raw right now. Time will make it better.

  445. Robert Eringer, Spymaster says:

    I was interested to read the Sunday Times article yesterday headlined “Brexit, dirty tricks and an international game of I spy.” It identifies former Monaco spymaster Robert Eringer as the most likely person to be the unidentified author of an 88 page intelligence report about the Russian links (including Gazprom) of a billionaire backer of a Brexit think tank. Robert Eringer is a former FBI counter-intelligence agent and later an associate of Clair George, the retired Deputy Director of Operations of the CIA. Does not mention Eringers’ past relationship with a KGB Chairman. In more recent times Eringer has worked under cover of being an investigative journalist and book author sometimes writing about Shell. Ask Mr Donovan.


    Yes, this is the same Robert Eringer – the author of a book and American newspaper article about this website and my unusual relationship with Shell. One of many spooks with whom I have come into contact over the years in this regard, some working for Shell Corporate Security outfits such as CAS, some investigating Shell’s nefarious activities.

  446. Bogus Group says:

    The former BG operating model suppressed challenge and fostered a breeding ground for sycophant’s, whose main role was to communicate only good news for the corporate image. The need for flatterers’ far outweighed the need for competency. Bonus Group noted one of the traits of the Asset Leadership Team (ALT)……….Lacklustre, the other two were Apathetic and Technically-inept. An unstable and hazardous combination. The bad news for Shell is that there are more of these BG “migrants” still in on their books.

  447. Bonus Group says:

    Good news and Bad news! The good news is that Shell have got rid of five BG sycophantic Asset Managers and one more. The bad news is that they were parcelled off to Chrysaor in Aberdeen where they have now formed a BG club, similar to The Riot Club. We can look forward to more lacklustre performance from these five as they lurch from one untruth to another with no technical foundation and plausible Geoscience, as per the former BG operating model. Chrysaor is in for a rocky road with these five at the helm. Expensive times ahead for Chrysaor as technical disasters unfold.

  448. Shell Corrib Corruption . says:


  449. EMAIL MESSAGE says:

    If US, UK, France, Germany, Russia and Europe want to sell crude oil at 20 dollars per barrel then please do develop oil and gas wells, refineries in Iran and Iraq. I guarantee you what ever money Iraq and Iran gets from selling oil and gas would directly go to fund Iranian Missiles, which are increasing at the rate of 10 missiles per day. Money would be used to fund terrorists Hamas and Hezbollah. It would also help Iran develop long range missiles to target and threaten your country, just like how North Korea does. One thing you know for clear is Iran and Iraq, after Saddam Hussein, have become conjoined twins, because of shia ideology. So if you want to be targeted by Iranian missiles plus ruin your economies by selling crude oil at 20 dollars per barrel, then invest in Iraq and Iranian oil and gas fields. Choice is yours.

  450. Minister for Shell Alcohol says:

    BVB …I know u visit this site regularly… Michiel Brandjes told me …Visit Sky News on the hour all day today and watch the Minister who covered for the corrupt cops in Mayo bring the government down ….as I told you she would ….apology any time soon …let us clear our name you know the drill ….OSSL

  451. CSR by name only says:

    So much for Shell caring about the environment. Looks like they will be part of the consortium that destroys Bolivia’s ecological beauty. There is no limit to what this dirty money grabbing hypocrite will do.

  452. Ruediger von Koeln says:

    i read a lot in paradise papers about scandal about shell companies. why are you not reporting it – i would be interested in hearing more about the devil shell and its companies.
    Viele Grusse, Ruediger

  453. Bonus Group says:

    In response to Bogus Group’s recent post, the worst asset for sycophancy was BG’s Brasil asset. It is clear that Shell have retained most of the BG sycophants in order not to disrupt continuity and external perceptions of this asset. However, there may yet be some surprises in store, hopefully, including some serious staff cuts. It is about time honesty and integrity were employed in this asset. Bring on the staff cuts, starting with management!

  454. Bogus Group says:

    Understanding the culture of BG Group, swallowing up Chapman’s fiefdom of cronyism and sycophants by Shell, to protect the interests of employees and investors would have been easy. The difficult part would be how to regurgitate the malignance that had been fostered and eroded the foundations of a great company

  455. Sleuth says:

    While previous articles have reported on the vast sums being “extracted” from the energy sector, spare a thought for those apparently at the other end of the scale, as the oil and gas industry may be going through a bigger downturn than first thought. Following a Freedom of Information request by a national newspaper, the chief executive of the OGA has apparently been supplementing his £335k salary, with expense claims for a bag of crisps 98p, a drink 99p, a chocolate bar £1.55 and a packet of nuts £1.65.

  456. Irish Shell Police Corruption says:

    All Mayo Corrib corruption correspondence to BVB and others ….is now being dealt with by Shells ALEXANDER JACKSON …who is he ? …anybody know ..thanks

  457. Shelloween says:

    No corruption? What planet are you from? A number of the Executive Committee have already run away from the company, and Shell have been caught out telling lie after lie and then having to own up when evidence has been produced. Global Witness have done a sterling job. The deluded Shell stooges that come on here defending the company make me chuckle!

  458. says:

    I believe that there is no corruption until I see those that are alleging corruption report to the right authorities than lamenting in the media because you were fired.

  459. Cppib purchase of Corrib says:

    Mark Machin of CPPIB (answerable to shareholders) …is aware of outstanding corruption allegations involving Mayo Co Co and Irish Police. Shell blaming Roadbridge and rogue Shell employee. Head of legal at Shell Julia Busby confirmed corruption in the presence of the Shell CEO ..what will CPPIB do ..pull out?

  460. Mayo safety Enforcement says:

    With regards your current coverage a Mayo council officer based near site of Corrib gassing near tragedy had a fortune spent on his house by Shell disguised as Roadbridge the cash was spent for no operational reason purely as a favour WHO IS ENFORCING SAFETY LOCALLY Condon and Haynes of Mayo Co Co fully aware …MASSIVE QUESTIONS TO ANSWER

  461. Hello Mr Flanagan says:

    Try under Minister and all skeletons in all cupboards‘ in Irish Independent Newspaper & various other news outlets

  462. Charles Flanagan says:

    Where can I find the claimed announcement by Flanagan about Police corruption in connection with Shell or Corrib? Or is someone just making it up? No such information found on a Google search?

  463. Shell Corrib Police Alcohol says:

    At last …new Minister for Justice in Ireland Charles Flanagan has today announced that police corruption and cover up of same including Shell Mayo activities with senior officers will be fully investigated…or to quote the Minister ” all skeletons in all cupboards will be exposed “….we will see .

  464. Marvin resurfaces says:

    Former Shell CEO to lead Houston’s recovery from Harvey

    Presumably he is setting himself for a run at the mayorship by attempting to rebuild Houston. I pity the Houstonians because his organisation skills in UA were legendary !!

  465. Bonus Group says:

    In response to Bogus Group’s post about the Petrobras scandal, BG Group were not to be outdone in this respect with their Brasil Asset playing ‘Games’ against Petrobras’ ‘Bad Boys’! There is a rumour going around that one of BG’s Brasil technical workflows had an error that worked substantially in BG’s favour. Entirely believable, given BG’s technical incompetence.

  466. Blood on their hands says:

    How much money did Shell waste in its attempts to get its grubby hands on Iraqi oil? They also have blood on their hands as they were licking their lips when the prospect of dropping cluster bombs on Iraqis was a very real prospect. It looks like Brazil and Iran are the new flavors of the month. Let the ass kissing begin. And if that fails, send in the yanks.

  467. Shell Police Corruption says:

    In a surprise move the Corrupt lady Commisioner who covered for Shells alcohol recipient cops in Mayo is to be replaced by Sir Bernard Hogan Howe a British Knight of the Realm policing Ireland ?# SHELL CORRIB CORRUPTION FULLY EXPOSED

  468. Bogus Group says:

    More interesting links on this scandal.

    Upstream (5 June 2008) article on Petrobras chief executive and BG executive comment on “how much gas there is”. The article links to Alexander Gas & Oil (8 February 2010) on “who’s who” in the deal. One of who was subject of an article in “Debtwire” (29 August 2016), the other was noted in an article on this blog, (28 August 2017 at 16.40).

  469. Bogus Group says:

    Shell MoU with Petrobras and their partnership to share experience on cost efficiency and use of technology.

    Déjà vu springs to mind (Daily Telegraph 01 March 2012) on BG Group finance of $1.8bn from Brazilian Development Bank to fund interests offshore Brazil (was this the same interests that Chapman demanded his cohorts in Brazil disclose over estimated reserves?).

    Daily Telegraph 14 May 2013 also noted Chris Finlayson rhetoric to “keep up the pace with huge discoveries” and focusing on “value over volume”, leaving the company “lean and agile”.

    We know the story behind Petrobras corruption; did this other “great company and their great leaders” come into the equation?

  470. Shell Police Corruption .. says:

    It took a little longer than anticipated but now the Irish Police Commisioner who aided the Shell police alcohol cover up has tonight gone having failed to silence OSSL …next up is CS Gannon for whom Shell CEO demanded statement falsification following the CS abhorrent threats to “drive the people of Erris into the sea “…

  471. Bogus Group says:

    Energy Voice lands another “exclusive”, in The Hague this time. Yet another good news story in the making, no doubt portraying a “warm cosy feeling” in the industry. I wonder if EV would ever run an exclusive on some of the less welcome news that executives don’t want to hear. I think not, this would mean biting the hand that feeds them.

  472. Bonus Group says:

    Armada typifies the slack ‘cappuccino’ lifestyle idiots that BG Group had working for them. No integrity and just looking for the next bonus hand-out. Remember Keith Moncrieff and Sean McCue!

  473. Dutchdude says:

    Dear Armada, your statement “it is only…” shows a serious flaw in current safety thinking. This increased acceptance and normalisation of risk is a trend amongst staff who have not witnessed serious events themselves, and therefore assume it won’t happen. The only outcome of this normalisation can only be a devastating event, big enough to reset thinking.

  474. Grumpy Tullos Veteran says:

    I find it fascinating how so called Shell experts who visit this website (not mentioning any names, Armada) can so nonchalantly dismiss safety critical risks/factors as being overstated. I hope that these people are not in technical or HSE type roles. Its these type of company cronies who were falsely handing out permits to work like sweets or allowing for corners to be cut if it meant money being saved and bigger bonuses during my time working on Shearwater. At that time there were auditors like Bill. Now we get wet behind the ear financial auditors who come round with giant spreadsheets. It does not surprise me at all that we are getting these Safety Notices. I only hope that the cost reductions and subsequent corner cutting doesn’t end up in lives being lost.

  475. Appalled says:

    Only on the flare stack!!!!
    “Blowdown and Pressure Relief” is a safety critical system and as such had a BG Performance Standard (Ref: PSB-80). The Functionality Criteria for the Written Scheme of Examination states, “Thermal radiation from ignited vent or flare tip to be less than 4.7Kw/m2 (1,500BTU/ft2) at manned areas and helidecks”.

    Any breach of the flare system could have released huge volumes of gas (from an emergency blowdown) well before it reached the flare tip. Very much an explosion risk.

  476. Armada says:

    I love the way you make a very tenuous link to Malcolm Brinded when the Armada platform had one flare pipe corrosion issue. Aramda was of course a BG platform until recently and thus out of reach of Brinded. The ‘explosion risk’ is being vastly overstated as this was only on the flare stack and not on safety critical equipment.


    The same cannot be said about his past connection to Shell Brent platforms including Brent Charlie.

  477. Appalled says:

    Recent revelations of Prohibition Notice on Shell (ex BG) Armada and Improvement Notices on Shell (ex BG) Lomond, served by the HSE are alarming. In 2012 similar concerns were put to Oil & Gas UK and the HSE, but for some reason they were disregarded by both organisations.

  478. Bonus Group says:

    BG was the parasitic flea on the back of Petrobras’ elephant. BG’s Brasil Asset was not their smartest, with shoes, trainers, confidential company and personal documents, and open handbags littering the open plan office in Drake Building. Run with a lack of probity, some got off scot-free, some were not as rock solid as their name might suggest and others were enough to give you the collywobbles, and all that along with a ragtag assortment of refugees from Syria and Iran.

  479. Bogus Group says:

    Another Energy Voice “exclusive” (February 17) with Martin Houston, on how he had no regrets about “turning down” the CEO role with BG Group. I’m surprised EV didn’t validate this claim, as a FT article (2013) noted he’d “lost out” on a race for the top job to Chris Finlayson. Upstream also published an article (2013) on how he left BG Group “with immediate effect” having been overlooked for the CEO role. Houston is now embroiled in a lawsuit with Cheniere Energy, for defaulting on a US$46 million loan, paid to a company wholly owned by him. See LNG Boil-off.

  480. Bogus Group says:

    I note Malcolm Brinded has given his first interview (Energy Voice 28 August) since becoming president of the Energy Institute in July.

    It’s not the first time Energy Voice has landed an “exclusive” with someone of a conceited disposition.

  481. Bogus Group says:

    More on the Shell – BG executive merry-go-round. It was announced (May’17) that Chris O’Shea, Chief Financial Officer Smith’s Group was “stepping down with immediate effect, to pursue a career outside the group”, he is now on gardening leave.

    In 2012 he also stepped down from his role as CFO with BG Group, during a period of turmoil within the executive committee. Prior to joining them in 2006 he was Finance Director for Shell in Nigeria.

  482. Dirty Rotten Scoundrels says:

    So Shell has been caught with its pants down again, telling blatant lies, this time about the cleanliness of gas. All so that it can improve its clean credentials and make even more $$$. Can we believe anything they tell us? Where would we be without the likes of Friends of the Earth who bring Shell to task. Where does it say we are allowed to lie and mislead in our business principles? This is a great message from the leaders to the worker bees “Do as we say, not as we do”. Im sure the paid Shell apologists will come on here and tell us we shouldnt pick on Shell and they are a caring company and we should be greatful for working for them and that John Donovan is to blame.

  483. Bogus Group says:

    A media article has revealed that Shell is already suffering from the legacy of BG Group negligence in maintaining safety critical equipment. The HSE have issued an improvement notice for failing to install gas detection equipment on the Lomond Platform, despite recommendations from two separate studies. A second improvement notice was issued for failing to test a High Integrity Protection System (HIPS) since 2014, despite the associated Performance Standard requirement to test annually. It could be assumed that Finlayson encouraged the infamous Brent TFA during his tenure at the helm of BG to maximise production volumes (an obsession with executives), at the expense of safety system testing. That assumption would not be entirely accurate, the same culture was evident in BG Group long before. Previous failures of a HIPS testing regime had been exposed at another BG operational location, yet despite this no one was held accountable. Maybe if they had been the ‘management team’ in question would not have been implanted in Aberdeen in 2012.

    SEE: Shell gets two Lomond warnings from HSE

  484. Who ya kiddin? says:

    This Lower Forever strategy is something that has so obviously been dreamt up by HR and the bean counters so that the company can justify all the savage cost cutting and job culling. I find the company tactics revolting. Anyone with half a brain cell in the oil world knows that its only a matter of time before oil starts to motor upwards.

  485. John Donovan says:

    Shell shuts Pernis plant until mid August after fire and leak

    See above article:

    The second leak, a story in itself, but also what leaked, (HF) hydrogen fluoride is a very dangerous gas when it reacts with the atmosphere, also very harmful to health, look it up. Article does not say what volumes involved but the closure of this super sized plant is a big deal commercially apart from reputation issues.

  486. Doomcaster says:

    As much as I like some of Bill Campbell’s articles this latest one is just going a bit too far. there are so many variables which will change the prognosis here that its almost impossible to predict the leakage potential of Prelude. The major ones are location and hydrocarbon profile. I wonder what Bill Campbell would advocate as a solution? It almost appears as if he wants to be in a position to say “I told you so” and not in a supportive mode of “this is what you could do”. The safety cases for Prelude do of course look at spill scenarios and remediation is the key, none of us at Shell is naive enough to believe in the 100% carbon loss free situation but common sense, good engineering and good training will do a lot to combat what Bill sees as the inevitable. armchair criticism at its best.

  487. SFA (Say F All) says:

    Reading Bill’s comments has inspired me to chime in. Ruthless cost cutting is leading to such HSE incidents. The sacking of skilled and experienced staff is taking place all over the place. The risk level is being seen as acceptable where there is heavy cost injection required to be on the safe side. Nobody dares question this due to the HR assassins that are currently patrolling the corridors looking for their next victims.

  488. 'avin a larf! says:

    You have to laugh when you read these documents which HR have produced. It must have been written by someone with verbal diarrhea. Expressions like “Focusing capability from both an organisational and locational design perspective to drive productivity, ideation and promote Agile ways of working” show just how far these people are away from the rest of us at the coal face. Some of the invented words (ideation) are superb ! I guess this is all to protect the jobs in HR as someone has to translate this BS into what happens in the real world. It appears we have regressed into the bad old days of buzzword bingo, how many buzzwords can we put into one document. Sigh.

  489. The Fugitive says:

    I am grateful for the information I read in the New York Times as being in the US we are far from whats happening in the American hating HQ. Such job culling decisions are made behind the scenes without just cause or any consultation and then we are told about it when all the decisions are already made. As for this being stolen property, I would love to see Shell try to take John Donovan to the courts again. I’m sure he and his attorney are licking their lips at such a (butt kicking) prospect.


    Sorry, no prospect of Shell suing me. I have a Shell internal communication stating that they decided long ago that any legal action against me is ruled out. Too much “internal laundry” that they do not want revealed in open court. So I have a free hand to say and publish whatever I want about Shell without fear of retribution. Always sticking to the truth, but perhaps prone to exaggeration as “Cash All Gone” suggests in the nicest possible way.

  490. Cash All Gone says:

    The “leaked” document is not so dramatic as you make it seem – every Shell employee can freely access it, including all the to-be org charts. Everyone should already have had a 1-on-1 conversation with their line manager on whether their job is at risk or not. So Shell is actually very transparently approaching this. On the VP musical chairs – numbers quoted are 50% of VPs would have to leave, and GM level even more. So the cull really cuts right through it…

  491. Shell Job Cuts says:

    How do we know that the Shell document referred to in the Reuters article is not fake? If genuine, and therefore stolen property, why would Shell allow you to publish any of the content?


    Shell was given the opportunity days ago by myself and more recently by Reuters to take issue with the authenticity of the 88 page document. I supplied extracts and offered BvB sight of the whole document in a security sanitised form. Shell had the option to ask me not to publish (I have accommodated high level requests from Shell previously when grounds were provided) or could have sought an injunction. Shell knew it was authentic and kindly provided comment for Reuters to use in their article.

  492. Good News says:

    PS Cadfael, why do you assume I am a man?

  493. Good News says:

    Cadfael, clearly you’re living in the past. It sounds like you are one of those folks who expect you have a job for life. The staff numbers especially in the Head Offices have always been bloated and a legacy of high oil prices. Ben and his management team have taken what most sensible boards would have done. Look, for example, at the costs in Deepwater which have been reduced by over 50% by prudent management and getting rid of the ‘good old boy’ network. I agree it is not nice for people to lose their jobs, thankfully a lot of the losses have been with the older guys who ran laughing all the way to the bank leaving some of us in good positions. Yes I will look over my back but Shell isn’t the only company in the world and people need to realize that protection of jobs comes at a cost. As for Ben looking “an aging, sorry, tired figure”, I have never heard so much rubbish. I saw him two days ago and your statement could not be further from the truth. Sad false news I’m afraid.

  494. Cadfael says:

    Please have a bit of heart, or have you been too brainwashed that you cant tell right form wrong anymore? Its definitely not good news when profits are put ahead of peoples livelihoods. Tell the hordes of great colleagues who have lost their jobs as a result of the heartless cost cutting drive in order to make more profits that its *good news*. As for van Beurden, he looks an aging, sorry, tired figure as the job seems to have really taken its toll on him. And Mr Good News, before you get too comfortable keep watching over your shoulder, it could very well be you that receives the “good news” next.

  495. Good News says:

    It’s about time we had some good news and comments on this blog.

    Congratulations to Ben and his team for delivering an outstanding quarters results. Dividends covered by cashflow and debt/equity reduction is all good news for sure and one in the eye for all those analysts (hoping) who predicted a dividend cut and probably sold the shares short.

    Now cue the haters with their comments. Have at it boys.


    I suspect that many will share view my view that Ben van Beurden is the best leader Shell has had for a very long time. He had the guts to gamble on the BG Group takeover. Says his next car will be electric which is an interesting comment for an oil company CEO to say. Many legacy problems left at Shell for him to tackle. That is about as much positive comment about Shell that I can muster at this time. Hope it will do.

  496. HR Watcher says:

    I feel sorry for that young lady who is making claims against shell oil. Here across the US discrimination is common place in shell locations. its part of normal life. It is just always swept under the carpet unless if there is physical contact involved or a guy they want to fire already. i have lots of examples of this happening. i one day hope i can say more but at the moment i have kids to feed and i don’t want shell to track me down! yes shame on me i know.

  497. Fegalo Nsuke says:

    The Nigerian state pretends not to know the truth about the pains of the Ogoni people and the discrimination against the minorities of the Niger Delta whose resources have funded our federal budgets and supports our predominantly poor states which cannot survive without federal subventions.

    Shell and Nigeria has consciously and completely destroyed the Niger Delta and particularly Ogoniland. Today, one Nigerian Petroleum Development Company (NPDC) is shamelessly making moves to re-enter Ogoniland for oil. It is ridiculous to imagine that despite repeated warnings and a rejection of this pest-like company, the NPDC continuous its corrupt traits for which it is widely known and want to get the Ogoni oil through the back-door.

    The NPDC is Nigeria’s oil drilling company, it epitomizes the true attitude of the Nigerian state towards the Ogoni people. Shamelessly and callously looking at the face of a dying population and telling them “we will kill you and take your oil”. And as usual, Nigeria will certainly be willing to provide its security forces to shoot and kill any resistance just as they have always done.

    It is quite disturbing to see our country not bother about its mighty army showing its strength against a small and peaceful struggle like that of the Ogoni while the government offers amnesty to Niger Delta civilians who managed to gain access to arms and will perpetually look for negotiators with the Boko Haram insurgents. I see it as a national shame to send our well trained army against a peaceful and civil protest.

    All Nigeria care about is the Ogoni oil. They want it at all cost and will kill for it like we saw in 1995 with the hanging of Ken Saro-Wiwa and 8 others. For over 50 years, they have shown this brutal attitude towards the oil producing Niger Delta and that attitude has not changed.

    On Sunday, July 16, 2017, I was in Biara in Gokana local government area where reports of pipe laying activities had surfaced. One Kagbara (full name withheld) came with the complaint. We confirmed the massive land grading in parts of Biara in Gokana local government area. In Nigeria, I see a government that should promote human dignity, care and protect becoming so oppressive acting in utter disregard to the sensitivities of its own people.

    But Nigeria, Shell or the NPDC can be sure that Ogoni will not surrender to this harassment and intimidation. We will all match down to the oil fields to protest this unending abuse and disregard for our rejection of all forms of oil production in Ogoniland for now.

    Unfortunately, our leaders do not seem to bother about our dignity and the need to protect the integrity of our armed forces. They continue to abuse and ridicule our soldiers.

    As the struggle for a better society continues, the current moves regarding the un-permitted invasion of parts of Ogoniland should be seen as an invitation for the people to fight for what belongs to them. As a people, we cannot be silent in the face of this affront.

    Shell and her ally, the NPDC are at it again and let it be known that another round of bloodshed is about to take place in Ogoniland because as a people, we are bound to say “NO” to any form of oil production activity in Ogoniland.

    The writer, Fegalo Nsuke is the Publicity Secretary of The Movement for the Survival of the Ogoni People (MOSOP) He wrote from Port Harcourt, Nigeria.

  498. extankerdriver says:

    Under the Hood of Shell’s $100 Million Loyalty Program

    several years ago, shell made the mistake of disbanding their trucking fleet, and leasing the retail locations to wholesalers, who now control the rents, and the price of the fuel the dealers pay. the wholesalers purchase the fuel from shell, and resell it to the dealers, adding on a few cents profit, plus a charge to have a carrier deliver it to the station. this leaves the shell dealers unable to compete with the other area stations. in my local area, the shell station is charging 38 cents more per gallon for regular, self service cash, and up to 60 cents more for credit, while 3 other major brand stations are the same price (38 cents less) for cash or credit! 3 or 5 cents a gallon is not a big deal, but 38 cents has sent many long time loyal customers defecting to the competition.

  499. Shell EP Irish Exit says:

    So Shell is due to get €830m upfront for selling its Corrib stake holding. Any further payment is dependent on exceeding production targets and also partly on gas prices. Not the outcome Shell would have wished but the best obtainable after it has long worn out its welcome.

  500. Green Goblin says:

    I am surprised that Shell is still able to operate the way it does despite OPL 245, illegal cover up of oil spills, spectacular uturn on the arctic, animal testing, being the cause of earthquakes in Groningen, spying by Shell Security and Government teams, screwing over its pensioners and many many more disgraceful actions. bad management and refusal to listen to staff concerns is whats destroying the company. The company has lost its way and its morals and what it used to stand for.

  501. Money Laundering says:

    I commend you on your article Shell Money Laundering for Saudi Arabia

    As the NGO Global Witness pointed out earlier this year in relation to the OPL 245 corruption scandal, nobody should be above the law, even the mighty Royal Dutch Shell enterprise.

    Global Witness and The Corner House have campaigned and exposed the corruption around the OPL 245 deal for several years. In 2011, Shell and Eni paid $1.1 billion to Malabu Oil and Gas, a front company secretly owned by a former Nigerian oil minister. Prosecutors have alleged that over US$500m went to “fronts for [former] President Goodluck Jonathan of Nigeria”. This crooked deal deprived Nigeria’s people of a sum worth 80% of its 2015 healthcare budget. Shell and Eni have always denied that they knew the money would go to Malabu, but documents seen by Global Witness show that the companies constructed the deal knowing that the money would flow ultimately to Etete’s company.

  502. John Donovan says:

    With regards to the matter raised by Jazmin Anderson, it may indeed be a scam – see FRAUD AND SCAM ALERT on the website. It should be easy to verify whether any documents purported to be Shell documents are authentic or fake. If fake, then the scam should immediately be reported to the appropriate police authority.

  503. FAO JAzmin says:

    Sounds like a classic 419 scam to me !!

  504. Jazmin Anderson says:

    To Mr. John Donovan:

    Thank you, Mr. Donovan, for the kind attention. I will provide and email you the details of my husband’s ordeal. I also tried to reach Shell Global Hotline but I am not sure if they even entertain such circumstance especially coming from an ordinary person like myself.

    I am grateful for this opportunity to obtain all the help, referral, and assistance I could get.

    Sincerely, I remain.

  505. John Donovan says:

    Message to “Jazmin Anderson”

    We published your appeal for information concerning “Patrick Blinks”.

    You have followed this up with various allegations in a further posting submitted for publication.

    Before we proceed further, please provide a detailed account of the background to this story, ideally in chronological order and with supporting evidence.

    We would then put the allegations directly to Shell CEO Mr Ben van Burden so that Shell has the opportunity to investigate and respond if it wishes to do so.

    Any further publication by us will depend on the information you supply and any response by Shell. Please send to [email protected]

  506. Jazmin Anderson says:

    Hello All,
    I have read some of the blogs here from former employees of Shell and I would like to ask if you know someone by the name of “Patrick Blinks”. He is a Purchasing Officer / Contractor with Shell and currently has a project in the Gulf of Mexico (in a rig called “Taiwan Ocean”).
    My husband is the Project Manager and he and his workers have been there for five months now. The project is done. Although there were some issues with the pipes being damaged, my husband’s team were able to extract barrels of crude oil. Right now, the problem is, “Patrick Blinks” would like to get his workers paid BEFORE letting my husband and his team to leave. This is not possible at all since they don’t have any access to any bank. My husband asked Mr. Blinks to let him go to his bank so he could get some money out and Mr. Blinks don’t want to do that and does not even answer phone calls or emails.
    I have been searching for “Patrick Blinks” so I could speak to him either in person or by phone and to let my husband leave the Gulf for health reasons.
    If any one of you, by any chance, who knows this person or know someone who may be associated with him, please inform me right away. I have limited communication with my husband and I am helping them to get out of the Gulf. Moreso, since there was contract signed, Shell and its legal department cannot assist.
    Thank you all for your time and effort and with sincere gratitude for your help…

  507. Trekkie says:

    Role of a hapless Ann Pickard in OPL 245

    Many people heaved a sigh of relief when she left Shell. She was the result of the positive discrimination process.

  508. says:

    Malcolm Brinded, number 2 in the Shell hierarchy, sanctioned corrupt practices, deceit, theft and other illegal action involving a conspiracy of Shell managers.

  509. Hello Haters says:

    FAO “the Real Shell” I’m not sure what you mean, my post was not an attack it was a factual statement about safety performance under Visser which Boumann got terribly wrong.

  510. Relieved says:

    As a soon to be Shell pensioner I too take my hat off to Paddy Briggs. Well done.

  511. Conrad says:

    Hello all, I am new to this site..
    i have been following a company called Ossl on another forum , they were a contractor to shell E&P Ireland Limited on the Corrib project,
    I also remember the investigation re.. The Garda (Irish police) and alcohol supplied to them by Ossl on SHELL’s instructions … ( which found no alcohol— i can only think they drank it alll)
    Now that the Irish police force seems to been coming apart thread by thread over the past few months , surely a proper investigation would be required to get to the bottom of this whisky barrel of corruption and collusion .. I think its in the interest of the Irish people and to stop these large Multinationals puppeteering our Government… Ossl have never veered or indeed backed down from their allegations and one can only think that it happened .. there is also many other parts to the dismissal from the project ..including not changing a statement to GSOC to protect a Supt. Joe Gannon ..I think these guys need RTE slot to get the proper story heard …

  512. Paddy Briggs says:

    Thank you for the kind remarks friends. Much appreciated. Paddy

  513. Well Done Paddy says:

    Wildly generous to themselves and uncaring to pensioners. Says it all about Shell top.

  514. PaddyPower says:

    Paddy Briggs did brilliantly at the AGM. Cornered the board of directors with a cleverly framed question that put BvB and his colleagues in a very bad light. He provided a classic example of taking care of the few not the many. A few horrendously over-paid people at the top of Shell compared with the welfare of 29,000 elderly Shell pensioners, many just managing to scrape by.

  515. TotallyHackedOff says:

    Agree with the last point by The real Shell- my take is that employees take on a cult status and are actually proud of it (this is sad by the way, but understandable as they all want to feel some sort of safety in numbers; group think springs to mind, and it smacks of some massive level of insecurity in these individuals). Management loves this too as they breed staunch supporters at the lower levels, protecting them from anyone who wishes to stand up against something they see which is not right. Same old shit, different company.

  516. The real Shell says:

    This is exactly what Shell does to staff who dare speak out against them. They discredit them and intimidate. Ladies and Gentleman you can see in full sight Shell using this forum to attack anyone who has an alternative view to their own. I hope they are compensating you enough Annoyed and Hello Haterz. You have well and truly sold your souls to the van Beurden.

  517. Hello Haterz says:

    Just a quick question Hans Bouman, you said that Koos Visser improved HSE but the data doesn’t support that at all. The two major lagging indicators suggest there was very little improvement under Visa but the number of audit findings increased highlighting a love for bureaucracy and not getting into the hearts and minds. It wasn’t till about three years after Koos left that we saw real improvements.

  518. BogusGroup says:

    The latest posting on executives remuneration was based on an article by a City A.M. journalist who reports on the Industrials sector.

    She also “keeps an eye on the Vice and Leisure industries, including booze, gambling and more”.

    This executive compensation package seems akin to the latter, where good old business principles are dependent on the spin of a roulette wheel.

  519. FROM HANS BOUMAN says:

    As a dutchman and having worked in the upstream of Shell, I take exception at the false and devious statement of ‘annoyed’. I know Bill Campbell was a very good auditor and not a ‘miereneuker’. He did expose systemic weaknesses during his audits rather than amplifying unimportant findings in order to reach a minimum number of findings as preached by the then head of HSE Koos Visser. (As the head of such an outfit one often has to take more extreme views in order to get the message across and Koos managed to irritate a great many directors in Shell but he did improved the standard of HSE with his often dogmatic stance!) His team of auditors largely consisted of true professionals.

    Bill, himself a top professional from the maintenance sector, always put the finger on the sore spot and the good thing is he did not back down under pressure. And when you expose a systemic weakness the pain is immediately felt at the very top. And then things start to happen, either the problem is fixed or more devious actions of self preservation commence. These ALWAYS are detrimental to some minions. Many auditors back down in such a situation.

    I assume that the annoyed dutchman never has put his finger on a weak spot important enough to be invited for an interview with the CEO of Shell. And believe me, this only happens if there is a real issue…


    Many thanks for your posting. Please note that Bill Campbell has replied to the comment in question. See “Annoyed” below.

  520. Annoyed says:

    It’s about time Bill Campbell stops commenting, especially about stuff he knows little (aka nothing) about. He was a useless auditor at Shell (us Dutch called him a mierenneuker) and is a useless contributor now.


    Readers might give more credence to your attack on Bill Campbell if it was not done hiding behind an alias. Something Bill and I never do. No attempt to discuss the issues. Just a blanket condemnation. Thus, not only rude, also lazy.


    I was such a poor auditor that I was asked back to carry out audits for SIEP after I retired but anyway you are entitled to your cowardly opinion.

    I comment often in frustration that Shell does not appear to learn from its past experiences. It is not hard to understand the latest claims by the Head of Legal, here is someone who declares publicly to investors etc that we RDS had no visibility, no knowledge or understanding that monies in the deal would go to individuals but on 10 April this year RDS said they did, they knew up to Director level. Only forced into this admission by the surfacing of the emails called stupid and unhelpful by Simon Henry, what else is there to know, it’s not complicated.

  521. regular browser says:

    On that we are totally in agreement! The difference between Voser and BvB in indeed like night and day. Not that far off the quiet life myself and its reassuring to see some of the terrible EVP’s and VP’s displaced so i can share in your glass half full hopes. What I fear is that there is now an entrenched culture that is detrimental to progress and i believe that will be very hard to shake, not to mention the animosity between the Shell and BG staff over the ‘packages’. I think that will end up costing the company dearly when it boils over, but we shall see.

  522. Hello Haterz says:

    Well Regular Browser I guess we just have to agree to disagree. I am probably labelled an optimist by my staff and most likely because I only have a few years left to go. I do however see.a step change in the management from Vosser to BvB. Its like a light has been turned on and the failings of the past CEO’s have been absorbed and gradually things are changing for the better. For me the glass is half full and maybe one day it will even be brimming over !

  523. regular browser says:

    I am not sure Donovan would necessarily disagree – there were shysters then and there are shysters now, that at least has been consistent. As I mentioned in my reply, the accountability existed in a different framework and are not equitable I should also point out that Shell and companies like it were not peddling one set of principles while living another.

    Deaths are a bit of a red herring, industry across the board has got a lot safer due to regulation and interventions after some painful lessons learned – if you think that this has anything to do with anyone at Shell you are seriously deluded. One only needs to take a walk around the buildings and sites where management flouts their own rules and even calls up people on mentioning it. The often lamented ‘hold the handrail’ policy has been broken on numerous occasions by SEC members and when over anxious staff have pointed this out to the the SEC members they are treated with contempt – this is a prime example of “do as I say and not as I do” and is categoric of the double standards that management hold themselves to compared to the general population, particularly when the latter is adding the value for shareholders.

    As for Nigeria we are still polluting there and doing great damage on a daily basis, yes there is more transparency but there has been no movement or desire on the company’s part to address any of the issues which are going on there and which management have been advised time and time again. I lose count of the amount of work groups and think tanks that report perfectly actionable plans to the SEC but due to financial expediency are ignored.

    I have no problem with BvB as an individual, he is a smart guy and did a great job in Downstream and was a much more palatable choice than Brinded or anyone else for the top job. Like I said I also had great hopes that this would be the guy that broke the poor leadership mould but after a positive start he has gone into the same tired and failed policies that all of his predecessors fell into. Can he turn it around? Maybe, but after the contempt he showed for the OPL245 raids I doubt it.

    One thing we are definitely aligned on and agree on is how much leaner the company is. Technical competence has been gutted from the organisation and all the sycophants have been promoted beyond their capability. it has gone back to the bad old days of who you know rather than what you know and the company will reap what it sows. I will be the first to admit that there was some “dead wood” that needed cutting, even so the callous disregard with which people were treated was absolutely disgraceful. Families coming home from expat assignments to find a letter telling them they were fired, competent senior people ‘retired’ to make way for the diversity pick, bullies promoting bullies and BG plants being elevated beyond the incompetence they showed in their own organisation. A cursory walk around any of the main offices shows you how well this has turned out with a toxic and uncollegiate atmosphere. This stands in stark contrast to what I referred to as the ‘halcyon days’. That was a time to be proud to work for this great company, now they have now EVP different from any other two-bit operation. Those of us who want the company to succeed look around at what has been done and shake our heads and if you read the comments closely on here you will see that while most of us have gripes it is because we have a love for the company and want it to reach its potential, not be frittered away on a whim.

    As for the gold plating that still goes on, where there is any spending at all. The problem with cutting corners here is that you pay for it later. Talk to the clever folks who cut corners on Bonga FPSO and have now screwed up the wells, or the clever managers over at Sakhalin who abandoned the WFRM plan and for which the recovery will never be what was promised, or better still the clever commercial managers who purchased acreage in the Eagleford with no eagle ford (not to mention the $40billion that was poured into that particular black hole). It is this that we remaining technical people with integrity want challenge to, not because we have any particular axe to grind, or did not get promoted (some of us are happy doing solid technical work), but rather we desire to do the right thing and deliver for our shareholders.

    As for BG, if you read other posters here the concern is not that it was a poor choice but rather it was overpaid. BG was not all it promised to be and this deal had a very long burn on it and was probably the only deal Shell could do to remain competitive. As for the integration, we will see, Enterprise was also a smooth acquisition and has hung a number of albatross around the company’s neck. Ultimately the BG deal was the acceptance by management that they had failed in their ability to grow the company organically through poor leadership on the Upstream side over many years. Much of the acreage that Shell paid billions more than it needed to was looked over by Shell time and time again and management opted to ignore the recommendations of technical people in favour of playing financial games or dabbling in business that Shell could never hope to master – all under the auspices of doing things on the cheap.

    I welcome the optimistic counterpoint that you bring to the table, for sure it livens up the discussion and gives readers a chance to see a different side of the company, although on most points it is clear that we will have to agree to disagree. As I have mentioned in my contributions in the past (well before the time of BvB) at its heart the company is a great company, full of many talented, capable people who have done some wonderful things over a century. On the flip side it is ruled by a generally incompetent, vacuous, short sighted, group think management team that does not welcome any dissenting opinion (despite the rhetorics) and is not open to the fact that the world is changing and business as usual won’t cut it. For as long as these people continue to prosper in positions of power throughout the company and promote more of the same type of people the company will always underperform and this particular site will always have a pool of people who get just frustrated enough to shine a light on the dark corners that the same management team try and keep in the dark.

  524. Hello Haterz says:

    Thank you Regular Browser for your interpretation of the Halcyon Days but I am sure that the owner of this site would totally and categorically disagree with you, especially as in the days you refer to there was very little public accountability. These were the days when the Donovan’s were take for a ride, when all people could do was protest outside Shell Mex house before the days of the wild internet when people like you and I could debate in open forum. So I respectfully have to disagree these were halcyon days. They may have appeared to be all singing all dancing fun days but there was far less accountability in those days, we killed more than 20 people a year with little public outcry, we polluted wildly in Nigeria without the visibility and true we were led by technical professionals. Ben’s degree is in chemical engineering not financial planning or anything similar so I presume you will allow him that accolade. I do agree though we have had some shockers in the past including Vosser who was a pure bean counter. As for what Ben has done I think you only have to look around the company to see how much leaner we are now, the days of hundreds of men building things to way above any known standards and gold plating projects has long gone. The GHG numbers continue to tumble, our incident frequency rate continues at an all time low, our process safety incidents also near an all time low. You may scoff and say things are covered up but you can’t hide body bags or Tier 1 incidents. You say the industry was leading this progress again I disagree Shell was out there as a leader, we invented the Golden Rules now seen throughout industry, we pioneered Tier 1 and Tier 2 reporting metrics and used them to drive performance and Goal Zero was ground-breaking in its day. They are out there for all to see.
    Ben’s greatest achievement will of course always be the acquisition and amalgamation of BG, this has been a relatively smooth transition with very little disruption to normal business and blending nicely into our new age gas portfolio. I hope we can revisit this debate in a couple of years time when I hope you will (even grudgingly) agree BvB is doing a pretty good job.

  525. regular browser says:

    The Halcyon Days were when this great company was led by technical professionals instead of bean counters. I can talk about many things such as the early North Sea discoveries, the first steps towards GTL, the days when there was a hum of excitement around O75 and Shell Centre, the exciting innovations coming out of Kessler Park and Bellaire. Yes, there were problems in those days too but the system was different and the company was not pushing its credentials through a set of business principles that it does not adhere too. This led into the era of fundamental mistakes starting in the late 80’s-early 90’s which is when I start to have a problem with the how the company conducts itself and for which I blame the purge of technically competent people in favour of the sycophants. From that point on we have the Nigerian problems (although I would argue they began before this and concur they were badly managed from the beginning), the hollowing out of technical capability, the selling off of parts of the business which made a difference, the reserves crisis all the way through to the Brinded, Van der Veer and Voser era. After what I thought was a promising start and a fresh approach BvB seems to have decided to tread this well worn route.

    Don’t fool yourself on the deaths and goal zero, yes it is tragic when anyone loses their life as part of work for Shell however I can tell you if half as much time was spent in prevention and education than in covering up and deciding how to classify ‘incidents’ goal zero would be a much more effective tool by now. That said it should be praised that the HSSE function has made a significant dent in major incidents such as deaths over the last decade or so. Much of this has come off the back of greater scrutiny and learnings from incidents such as piper Alpha so it is not an island in itself and I would argue the industry is generally safer not just Shell – although we see the consequences when these things are ignored.

    You are right that many of the transgressions come to light due to greater scrutiny and the internet is a great enabler of this. I would counter that these are choices made by management and the SEC though as time and again the Shell People Survey tells them what is wrong and they choose to ignore it because it is inconvenient. That is why this site exists as there is no other outlet to vent frustration when the SEC does not listen. The general population of Shell is much more ethical and wants a much better company than the SEC do, yet nothing changes and things only seem to get worse. Walk around any of the main buildings and you see this in peoples actions and faces. The atmosphere in C16 is toxic, as with Bank Street, Woodcreek and Shell Centre and this was the case long before the current crash in prices and the BG merger.

    As a counterpoint perhaps you can provide us with some of the ‘wins’ of BvB or examples of celebration for the company over the last few years, it would make a difference to celebrate success for sure.

  526. None Shell Cop ( Corrib ) says:

    TWITTER alive in Dublin for Shell double whammy MAYO BRIBES AND MISSING STATEMENT ABOUT COP CORRUPTION will sink both Commissioner and Justice Minister if honest cops have their way …nice one SHELL .

  527. Hello Haterz says:

    Regular Browser, I too welcome debate and glad you also despise the trolling. I do however disagree with your concept of the Halcyon days, are you referring to the period when we killed more than 20 people a year but made massive profits, perhaps you can enlighten us. What were the ‘halcyon years” ? In my opinion the ‘spin’ is just a result of faster, more rapid communications like the internet and other electronic means. In past years this forum would not have even been possible and so handling of the negative viewpoints will always require some spin to undo the ‘anti-spin’. I’m glad you re prepared to give BvB some credit, who knows perhaps in 20 years time he will be a super hero !

  528. uscitizen says:

    More tidbits. For those who said the Port Arthur refinery was a bad project. In the past 3 years the plant has been first quartile on income and a leader in reliability. The most profitable Shell refinery and now Saudi has it. Hmmmm

  529. uscitizen says:

    To all of the folks who derided Shell for firing Todd Monette, he has been sacked again by Lyondell for the same reasons, ethics violations!

  530. regular browser says:

    Trolls is not name calling merely pointing out a particular type of action. I think you will find that downstream does not post the largest profits – perhaps you should look further than one year. Downstream should be making a profit when upstream is down as feedstock is lower – the advantages of vertical integration. Yes the fundamentals are not straightforward but there is a clear linkage as the refineries and chemical plants use crude derived feedstock aside from Pearl and some of the others. I think it is a bit of a leap to assume that natural gas is going up all evidence points to a world awash in both natural gas and LNG – the analysts and people whose job it is to forecast these things do not share your rosy picture. I of course welcome debate and I agree some of what BvB has done is to be commended on other things he has fallen short, just like any other company. What I don’t agree on is the spin and the mismanagement that falls at his door from a great deal of unspectacular sycophants. As regular watchers of the company will note it has substantially underperformed compared to its halcyon days and while that is not all to do with BvB and the SEC those people play out the same failed policies and strategies and learn nothing from the wealth of data that being around for over a hundred years provides. This is what I rail against as well as nepotism, sycophancy and ineptitude. If you have read my posts you see that I am fair and reasonable and credit where credit is due. Like many posters on this blog however we get tired of “do as I say, not as I do” approaches and the same violations of ethics over and over again. There is a lot to celebrate as well as to criticise and perhaps you can have a role as countenance here to pointing out all these positives beyond the financials so that people can draw their own conclusion. I am sure Donovan, I and others would welcome the opportunity.

  531. Hello Haterz says:

    Regular Browser, before calling people names like trolls perhaps you should look at your own posts ! Downstream nearly always produces the largest profits in Shell, but if you too look closely you will see the turnaround in Upstream from a 1.4B loss in 2016 to a 540 Million profit in 2017, also the rise in natural gas which will only continue as dependancy on gas increases. The downstream increases are not directly linked to crude oil prices as you incorrectly state its more complicated than that. I was suggesting that instead of people being so critical of the current management they should perhaps give them a break and see what a great job Ben and the SEC is doing.

  532. None Shell Cop ( Mayo ) says:

    We applaud the ” booze vendor” whistleblowing not a good move in Ireland, the Commissioner has days to go and that’s a good thing. Other culprits remain in the shadows but not for long hopefully.

  533. Ear close to the ground says:

    With regards to 1995 BG take over plans, a proposal was indeed put to the Boards of ST&T and RDS, but they rejected the plan as at the time BG still had retail gas activities and the Boards didn’t want to buy those. What they could have decided instead was to buy BG and spin off the gas retail business, which BG did itself not long afterwards!

  534. regular browser says:

    Perhaps you should look again at the results Hello Haterz all of the profit has been in the Downstream which is to be expected in a low price environment where raw materials are low. The Upstream earnings are abysmal considering the deal was predicated on buying plum BG assets. The results have also come off the back of stripping the combined company of assets and staff so we will see how sustainable they are moving forward, especially when the balance sheet cannot be massaged by creative accounting and when there are reserve write downs and asset repricing based on BG Groups poor cost control and project management. M&A can only be judged over the long term not in one quarters results so I would be cautious about gloating too soon. I hope that you are proved correct and over the long term the hefty price tag was worth it but make no mistake the jury is still out and thats even without accounting for all of the troubles in the courts the company is facing. Contrary to your trolling I would also say that most people on this site desire the company to succeed and only ask that the company live up to its own principles which would ensure long term profitability, BP showed what happened when you put short term gain ahead of sustainability.

  535. BogusGroup says:

    No need for an apology BonusGroup, glad to see others dragging the skeletons from the closet. Unfortunately many of Chapman’s “disciples” have evaded the accountability noose (so far) and continue to contribute little to industry. Even the remuneration committee’s ethics were questionable as they acted with impunity by awarding obscene annual bonuses to executives, despite multiple fatalities at operational locations. Life may have been a continuous garden party for some, sadly others were not so lucky.

    Chapman sits on the board of Rolls-Royce, ironically chairman of the Safety and Ethics committee.

  536. BonusGroup says:

    Hi Hello Haterz, it was predestined that Shell would buy BG Group. That is why Frank Chapman set-up BG Group like a mini-Shell, copying processes and ensuring asset fit between the two companies. Who would you have sold BG Group to when you retired? This did not happen over night it took years of manouevering. It was not of BvB’s making, all he did was fire the starting pistol for the process to begin.

  537. Hello Haterz says:

    The results just in show how wrong the press and common opinion was. The acquisition of BG was a perfect match for the Shell Portfolio and BvB plan for the post merger company change is reaping rewards as RDS profits settle back into the ‘normal’ levels. The dividend is once more not under threat. I wonder what the haters will go back to moving about now? #benrocks

  538. BonusGroup says:

    My sincerest apologies to BogusGroup for having inadvertantly hijacked his/her monicker through a typographical error. At least on this occasion there is accountability, but not learnt at BG Group.

  539. Non Shell Cop (Mayo) says:

    Project leader Deasy it’s time for the “mistakes were made on Corrib “speech. Not all cops fell for your trinkets for the natives corruption but all cops are paying a price. Think on it .

  540. BogusGroup says:

    I posted articles on 16th & 17th April. I did not post the articles 28th April (BonusGroup) and 3rd May @15.23 (BogusGroup). While I wholeheartedly agree with the content of both of these articles, I can’t take credit for them.

  541. BogusGroup says:

    BG Group was founded on very little credible geoscience. Frank Chapman’s precious ‘treasures’. Technically inept staff promoted to heady heights as a reward for longevity, loyalty and willingness to play corrupt corporate games. Probity was a word never heard in the corridors of the pavilions of Thames Valley Park. As long as there was production and accompanying revenue stream it didn’t matter if they understood where it came from or not. Life was a continuous garden party on a ‘Knight to be remembered’!

  542. Relieved says:

    The article about carcinogens in drinking water reminds me of the ‘drins’ scandal of so many years ago. The more things change the more they stay the same, i.e., a wolf in sheep’s clothing is still a wolf.

  543. BonusGroup says:

    Then there was the BG Townhall meeting late in 2014 when the COO, Sami Iskander stood up and said the the company had spent £200MM assuring projects which later cost the company £2BN because the assurance process was flawed and broken. Too many lunches at the Bull in Sonning and 10k runs on the Thames towpath!

  544. Factman says:

    John, re the Cable/Brinded letter you have got the wrong end of the stick. It was HM Govt who created the role of ‘contact minister’ and not just for Shell; other ministers handled other big companies. So describing this role as an underhand attempt by Shell to gain influence is ‘spin’ on your part and factually wrong.


    Hello Factman. Fairpoint.

    Nonetheless, it was entirely inappropriate for a former high-level Shell official to act as contact minister for Shell. See this article – Vince Cable – Minister for Shell.

    Also, related article from which these extracts are taken:

    “These revelations once again show the shocking amount of access that Shell has to government ministers. Shell are not only one of the world’s most environmentally damaging companies but, as Platform’s research shows, their continual payments to armed militant groups in the Niger Delta has had a serious negative impact on human rights.”

    Cable worked as Shell’s Chief Economist from 1995 to 1997, a period in which the company allegedly paid and supported the Nigerian military to commit international crimes. In 1995 the writer Ken Saro-Wiwa and eight other leaders of the southern Nigerian Ogoni ethnic group were executed by the Sani Abacha military government. In 2011, relatives of the assassinated Ogoni 9, as they became known, began legal proceedings against Shell resulting in an out-of-court settlement [3] in which Shell paid the victims’ families $15.5m, rather then face a New York Federal court.

    Vince Cable has remained quiet about his time at Shell and denies any knowledge of the company’s alleged links to the assassinations. Last month, the oil watchdog Platform revealed [4] how Shell’s funding of armed militant groups in Nigeria has continued in recent years. In 2009, during the height of insurgency in the region, Shell paid $65m to government forces and a further $75m in “other” unexplained security costs.

  545. TotallyHackedOff says:

    I guess what we have all realised is that Shell and BG (as with most other big, ancient blue chips) hire based on personality traits- alpha males and females , in the vain hope that they create healthy competition and motivation amongst the lower job groups who aspire to lead bigger teams with more control (power). What has happened however as witnessed in the current downturn is the malingering presence of alpha’s who cling on to their jobs whilst the collaborative team players doing the grunt work are let go. Can’t blame them too much as we all wish to survive but what it does is erode integrity and authenticity- behavioural traits, codes of conduct and company value can only but be destroyed with this sort of crappy culture. Anyone who has been let go from Shell- trust me, it’ll be the best thing that’s happened to you.

  546. Old Fossil says:

    BogusGroup talks of Shell ‘pets’. BG had it’s own, particularly in its Brasil Asset where some were gingerly sucking their way-up the rigid, masculine corporate pole. Others were more coprolite than corporate.

  547. Relieved says:

    RDS – What a snakepit. And it keeps on getting worse. I am surprised they can recruit decent people. Lord knows they can’t keep them.

  548. OSSL on CORRIB says:

    To Bill Campbell…your last post Bill the instructions regarding police alcohol and local ” love bombing ” came from the top CEO level the word ” corruption ” was only introduced by Shells BID DEPT in Den Haag to scare OSSL into silence …the police alcohol is just the tip of the VAN BEURDEN ICEBERG .

  549. Bill Campbell says:

    Cannot see why a prosecution could not go ahead and be successful, it appears abundantly clear from the correspondence that handouts to certain individuals would be required to secure a deal and many senior officers in the RDS organisation were aware of this and were complicit indirectly or directly. Their defence may be well that’s what it takes to operate with Nigeria but that is not a pertinent defence in international law and dare I state the obvious that this behaviour is a million miles from the intent of those wonderfully worded but completely ignored business principles that all in RDS from Chairman to office boy are supposed to hold as sacrosanct. My experience after many years especially as a Auditor for the then SIEP and then RDS is that compliance with the aforestated principles diminishes exponentially the nearer you get to the Boardroom. Time will tell.


  550. On the Street says:

    Finlayson was clearly a Shell plant, who was supposed to oversee the sale of BG Group to Shell. There was a pseudo competition as to who would be the next CEO after Frank Chapman, but it was clear from the outset that it could only ever be Finlayson. However, he got too comfortable in the role, had a falling-out with Andrew Gould and left in a huff, probably because he did not want to sell to Shell. This left Gould holding the baby when the share price was rock bottom. One might ask one’s self why did Shell not pounce when Gould was Executive Chairman? He desperately needed a CEO to oversee the sale to Shell,and he eventually set-up Helge Lunde as his ‘fall guy’ as the whole house of cards was rapidly falling down. Even demanding that Helge start with BG Group earlier than planned. The whole scenario was transparent from the outset. And what of Andrew Gould? Is it not rather odd that the previous Chairman and CEO of Schlumberger should end-up as Chairman of a tin pot outfit like BG Group? Or, perhaps, he thought that by working for a British plc he might be in with a chance of a Knighthood? And what better way of getting a Knighthood than by selling a failing company and, thereby, achieving shareholder value.He knew where BG Group was in its life cycle and also when Frank Chapman was due to retire. With the limited truths upon which BG had built its foundations, it was a safe bet that the illusion would fail sooner or later.

  551. Shell People Survey says:

    I had to smile when I read the comments about this worthless piece of HR BS. Every year the same answers come back about speed of decision making, working environment (the chicken cubes) and effectiveness of management communication. Each year we, the long suffering staff, are told this is not stuff we can affect and to concentrate on trivial items lower down the list. That piece of HR BS should be laid to rest and senior management made to read this site to see what the real issues are.

  552. BogusGroup says:

    Regular browser………….I concur with your response, my comment was from an ex BG (purged) employee perspective. A number of senior executives ‘left’ BG under the facade of re-structuring, some slithered through the revolving door of unaccountability to join other organisations, while some slipped the net to join Shell. You’re correct about the former Shell pets, I was aware of the TFA culture in Brent but gave Chris Finlayson the benefit of the doubt when he joined BG group. However having dealt with him first hand on organisational failings and deficiencies in safety management, the causal factors for fatalities and serious injuries in BG operations, his intransigence in dealing with the issue showed his true colours. Hopefully he is still on someone’s culpability radar.

  553. From the Shadows says:

    In all my years i havent ever seen such reckless decisions, bullying, incompetence and nepotism. We have Shell People Survey which confirm this every year but management always blame it on restructuring. At least we have the RDS blog to tell us the truth! This is all very exciting! What next? Wouldnt surprise me to hear revelations that HR are secretly waterboarding managers who are caught using Shell’s code of conduct.

  554. regular browser says:

    Don’t be so sure bogus group the key players and wasters are all still there along with their sycophants. Plus a lot of BG managers were former Shell pets too. The more things change the more they stay the same. Only folk who could make a difference tend to get purged so the inept status quo is maintained. One can only hope that there is a severe clear out if guilt is proven in the OPL245 case really every manager JG1 and above should go, trouble is the ‘stars’ have been hand picked by the rotten management for greatness so the carousel continues.

  555. BogusGroup says:

    A positive about the Shell/BG deal was there was an element of ‘ethnic cleansing’ of the management team and their sycophants. A negative is there are still some left, hiding under their stones.

  556. Texvette says:

    You must not know Bruce. He has a very foul mouth and curses quite a bit in business settings. I find it ironic he is accusing another organization of being useless recognizing he comes from one of the most useless organizations in Shell

  557. Wot, corruption in Nigeria? says:

    Wot, corruption in Nigeria? Cannot be. I never see de disting! Dey be hones people. Shame on de Oyibo (=white man) for making de nigerian people look bad. De most hones people in de world.

  558. G'day Bruce says:

    I am shocked that Bruce Culpepper would use the F word at work, he always seems such a gentle person 😉

  559. Etete's lovechild says:

    Who in their right mind would want to work for such a vile company? Allegations of corruption, serial polluters and ill treatment of their staff. Sounds like a Bangalore call centre would be a more fun place to work. Well done to that boy Crockett for standing up for himself.

  560. Offduty says:

    Re Corrib I was stationed in Mayo for a short time, there was a lot of us drafted in to deal with and monitor protestors at various locations including the main terminal.. its wasn’t enjoyable work… i feel that Shell used and abused us to get their gas.. and what deals they done with the government to get the deal they did is a total abomination .. the local people were treated like criminals ..

  561. Irish Police Commissioner says:

    Corrib vendor trashed for cover up looking very believable now. Police now banned photos of Corrib brutality against locals… yes u could not make it up.

  562. On the Street says:

    BG Group were no better!

  563. The Soothsayer says:

    Shock! Horror! OMG in modern parlance. Bribes were paid in Nigeria, really. I would never have seen that coming. Almost as bad as the fantastic revelation that Shell HR force fitted female and POC candidates for senior positions interviews. It was common practice.

  564. Flabergasted says:

    I am utterly disgusted and ashamed of the hypocritical company I work for. The shell business principles are officially dead. RIP

  565. Bored says:

    Welcome to the Zeke/Ogoni/Nigeria complaint site

  566. Zik & Co. Enough says:

    I suspect a lot of folks are getting fed up with the hijacking of this site by Nigerian activists who continually make false claims against Shell rather than pursue their own government. I guess Shell is the easy target. Most of the spills in Ogoniland have been created by the Nigerian folks drilling into pipelines and trying to steal oil and yet this is passed off onto Shell in an attempt to extort money from the corporate world. I wonder where that money would go to in any case. Continual lengthy sermons are getting boring.

  567. Armageddon in Ogoniland says:

    The expected cleanup of Ogoniland may save the land but many may never recover from the terminal diseases pervading Ogoniland and increasingly killing our people. Shell’s lies and irresponsibility has left an irreparable damage on the health on thousands in Ogoniland necessitating an urgent need for a health audit.

    We are getting more revelation about Shell’s wickedness in Ogoniland. German Geologist hired by Shell, Kay Holtzmann, has recently revealed Shell concealed data on the level of environmental contamination of Ogoniland. Shell’s immediate response suggest that Holtzmann’s revelations did not require emergency measures. The company is largely irresponsible and will rather wish all Ogonis die.

    I call this an Armageddon. It is a shame that Shell tried to conceal atrocities against the Ogoni people for over 50 years and will not get any punishment from the Nigerian state outside a meager $1billion dollar clean up funding. recommended by UNEP. Livelihoods have been destroyed and none will be compensated, Shell and the Nigerian government continue to launder their image with a lazy-loaded clean-up programme after many have died from heavy pollution and many currently suffer from terminal illnesses. Shell should have been ashamed of her actions in Ogoni and act quickly to address this mess.

    The neglect of a people who have contributed over $50 billion dollars to the Nigerian economy, a small minority whose current input to the Nigerian economy still exceeds those of 20 Nigerian states put together. A people callously neglected because of their small size, the poorest of Nigeria’s poor and yet they live on a richly endowed land whose benefit they never feel is definitely a sad tale to tell about a state in the twenty-first century.

    Ogoni is faced with ultimate death. Grappling to survive in an environment that can no longer sustain families, decreasing agricultural output, increasing insecurity and recourse to stealing to survive, and even more shameful is the conscienceless attempt by Nigeria’s drilling company, the Nigerian Petroleum Development Company, NPDC, to resume oil production in the area.

    The story of the Ogoni should not be told about any civilized society. Nigeria’s failure to resolve the Ogoni problem especially as related to our environment and right to self-determination signals a failure on the part of our country’s leadership to build a united and progressive Nigeria.

    The world must continue to be made aware of the story of the Ogoni, a small minority that had been exploited to death by Shell.

    We will continue to prick the conscience of the world and highlight the injustices perpetrated against the Ogoni people until they are addressed. We will not let Shell hide her crimes against the Ogoni people nor shall we be persuaded by political manoeuvres which do not address our concerns for a safe environment and our right to self-determination.

    About the Author: Fegalo Nsuke is Publicity Secretary of the Movement for the Survival of the Ogoni People(MOSOP), He wrote from Bori, Ogoniland.

  568. Beginning of the end says:

    There is definitely a stench of discontent in the office where I work. Everyone I know has one eye on a new job and have accepted that
    shell is no longer the great employer it once was. The crown jewels are being sold to fund BG deal and pay dividends. Staff are being treated atrociously, unless you are prepared to brown nose and turn a blind eye to the deplorable and corrupt behaviour of the prison guards (EVP’s and VP’s). It surprises me not that HR management like Mr Darcy are reading this. John you got any jobs going?

  569. TotallyHackedOff says:

    Wikipedia “Mr. Darcy is a proud and arrogant man to whom those are lower classes than him. He thinks he is better than them in rank and connections so he does not wish to interact with them”. Someone has a chip on their shoulder! Come join the real people instead of living in the clouds…oh but hang on, you’ve been at Shell for so long you forgot how the rest of the world lives. Time to bring yourself down to earth and recognise what is really important to people. Keep the blog going John. Its gives us an avenue straight to the top.

  570. regular browser says:

    @Corrib Shell Police Corruption – If they ran for the hills I would question whether they had integrity at all. It is very easy to be a ‘fair weather friend’ you only truly know people have integrity when they stand up for what is right. Sadly Shell never cleaned up the whole Corrib fiasco post takeover of Enterprise and continues to pay the price today. As I pointed out the same corrupt management sycophants are put in charge of trouble projects as they will toe the party line instead of actually fixing the problems. You only get promoted to JG2 and above these days if you actually leave your moral compass and own mind at the door each day.

  571. Corrib Shell Police Corruption says:

    To the last post Contributor when the s**t hit the fan here in Mayo Shell men of supposed integrity ran for the hills. It was shocking and somewhat disgusting what happened to former allies.

  572. regular browser says:

    Well it is refreshing that there is tacit acknowledgement of the ‘culture of fear’ not just in Norway but more broadly in the company. Although Shell does indeed welcome ‘alternative viewpoints’ to do so is a career ending decision. This is supported by numerous Shell People Surveys over many years where this has been raised as an issue time and again. Management ‘listen’ but the status quo remains. Like all large corporations Shell is not interested in anything which disrupts the existing power structures and fiefdoms – though there are some places where the culture is a little more open. Those who do choose to speak out either get sanctioned via their IPS or CEP and are marginalised, while the sycophants and nepotists rise to the top to ingrain the culture. This has been particularly apparent since the merger with BG and the message is Shell folk should be grateful that they have a job and should put up and shut up. Rocking the boat on HSE, the pay freeze, filling of jobs with unqualified graduates or brown losers etc. Management have succeeded over a number of years in taking a once great company and turning it into a mediocre shadow of its former self characterised by mismanagement and poor strategic choices. This is a great shame as there are a lot of dedicated and talented employees across the company, though they do not stand a chance in a culture that does not reward competence but sycophancy.

  573. Mr D'Arcy says:

    That made me smile John. I certainly don’t wish to crowd out other contributors.

    Have a good day.

  574. Freedom of Speech says:

    John you know the shell machine is hurting when they desperately ask you to stop what youre doing! Spare a thought for us prisoners who have these people as our masters and have to jump on command (or face HR death squad). OPL 245 details, Mayo, and the appalling management actions in Norway have been hidden from us. Thanks for keeping us informed! Good health to you sir. You have many appreciative admirers.

  575. Mr D'Arcy says:


    Looking back at the same period of time over the last three years (1 January to 15 March) there were 60 postings in 2015, 45 in 2016 And 14 this year. Clearly a downward trend.

    You’re insinuation that anyone who challenges this site must be a Shell management lackey exposes a degree of paranoia.

    I’m in the industry – an industry that has served many and driven the wealth and well being of nations. You yourself have done well from it.

    Have a good weekend.


    Thanks for your comments. Good of you to create this sudden surge but seems rather counter-productive to your suggestion that it should be closed based on the lack of use. if you really think that, why do you continue to visit such a supposedly boring forum on a regular basis, as you self-evidently do? Hence my suspicion about your background and the integrity of your postings. We are used to regular DoS attacks and other covert activity (including by Shell). 891,714 blocked malicious login attempts and 1,015,968 spam comments at the last count. Some people do not like what we are doing, yet keep returning, as you do. Your postings remind me of comments made long ago by Musaint and LondonLad who happened to be one and the same. A former senior Shell executive. Do the aliases seem familiar? If your objection is just the Shell Blog, then visit which does not have one. The way this is going, I am anticipating a complaint from Zik that you are hogging the forum.

  576. Bored says:

    Mr. D’Arcy, I fully agree with you. I find I am visiting this site less and less due to lack of content. Plus Zeke has “hi-jacked” the comments section and uses it as his personal “soapbox”


    How fortunate then that you are free to do as you wish. The website and the blog will remain as they have for over a decade, the leading source of Shell insider information for the mainstream news media and for all parties interested in Shell.

  577. Mr D'Arcy says:

    Has this blog curled up and died? Why is it still nailed to its perch?

    14 posts so far this year – same old tired, worn out complaints. Even Paddy Briggs has given up.

    Come on Mr Donovan, Do the decent thing. Time to say goodbye?


    Over 3,500 comments posted overall, over 2,800 on the Shell Blog. Why do you want me to close down this free speech forum available to Shell employees and other parties interested in Shell? It costs nothing and no one is compelled to look at it or post comments on it. Since you obviously don’t like it that on its own is a good reason to keep it. Do you by any chance have a connection with Shell management, which has tried very hard to close down this website?

  578. Police Corruption Ireland says:

    Our BVB in European stand with EU partner Ireland in maintaining the silence that binds the cover up of Shell Corporate Corruption with Irish police. Justice Peter Charleton opens a public inquiry next week in Dublin Castle. He has total power to act as he sees fit. POLICE CORRUPTION BY A MULTINATIONAL IS A SERIOUS OFFENCE IN EU… including Ireland.

  579. Police Commissioner Shell says:

    Go to Twitter@ osslsafety if those guys are not in jail by now it tells you all you need to know about bent cops in Ireland

  580. Zzzzzzz says:

    We need a ZIK filter please John.

  581. Zik Gbemre says:


    It was recently reported that Nigeria has lost over N200 billion in the last 11 months due to the force majeure declared by Shell Petroleum Development Company (SPDC) as a result of the vandalism of the 48-inch Forcados export line in 2016. But the truth of the matter is that this issue regarding the disruption of oil production can be tackled and addressed appropriately if the Federal Government and the relevant authorities of the Nigerian National Petroleum Corporation (NNPC) are ‘genuinely interested’ in addressing it in the first place. Rather than ‘playing politics’ with such matters.
    The NNPC put the monthly loss to the damaged pipeline, which was shut down February last year at N20 billion monthly. But like we said, the issues that have led to these oil production disruptions are obvious, however, the Federal Government and its Oil Corporation – NNPC, are busy beating around the bush, playing politics with these issues and dilly-dallying with the whole problem. The truth of the matter is that both the Federal Government and the Nigerian lawmakers, including the relevant authorities of the NNPC; know exactly what and what to do to put an end to all these disruptions of oil production in the Niger Delta region, as well as other issues adversely affecting the host communities’ stakeholders.
    It is an established fact that the issues bothering the Niger Delta region are well known globally and by all, and as such, the solutions to these issues, which have been “long proffered” and how to resolve them for ‘sustainable growth’, is all that is required and expected of the Federal Government under President Muhammadu Buhari to address/implement/execute with all sincerity of purpose. And not all these, for instance, so called fact-finding visits and dilly-dallying by the Presidency to score cheap political points and make it look like they are doing something to address the Niger Delta situation. What other ‘facts’ are they looking for with these visits? What exactly are they looking for when all the issues are there for all to see.
    When we still have the Petroleum Industry Bill (PIB) hanging in the corridors of the National Assembly for close to a decade without being passed/signed into law, and even the reported, attempted removal of the strategic 10% Host Community Development Fund as enshrined in the PIB document; the Government and the lawmakers should not be surprised when these things are happening in the region. Besides, how would oil and gas host communities’ locals and stakeholders ‘trust’ and ‘believe’ regarding its ‘plans and intentions’ for the region’s development when such sensitive bills like the PIB are used to play politics?
    The Nigerian Governments (both States and Federal), should realize that since they have failed, and still failing in its statutory roles to address all the issues daily adversely affecting the oil and gas host communities’ locals and stakeholders, the people have shifted their attention and have decided to hold the Oil and Gas companies responsible for what they see wrong in their communities, so as to attract the Governments’ attention.
    The Oil and Gas companies on the other hand (which includes both IOCs and Indigenous Oil and Gas companies), should wise up and overwhelmingly carry the community people along and make them ‘benefit more’ from the oil and gas exploration and production activities in the region. The Oil and Gas Companies, including the Federal Government should realize that no matter the ‘heavy presence’ of the military in the region, “they still need the cooperation and active participation of the host communities’ locals. They should bear this in mind and probably change some of their policies and operation-practices in favour of the host communities’ people. The Oil and Gas company policies that work in Europe and US may not work here in the Niger Delta region; hence they should adopt policies that are friendly and accommodating to the host community locals and elites. Since the Federal Government is not doing enough to ‘sustain peace’ in the Niger Delta region, then the Oil and Gas companies if they should remain in business, then they should carry the interest of the people in all they do. They should not use force or coercion to try to drive their business because this will be counterproductive, as has been seen in the past.
    The Federal Government, the lawmakers and the Oil and Gas Companies should realize that these oil and gas host communities’ people in the region have given their farmlands for oil and gas production. Most of them have even had their rivers (meant for fishing business) polluted and damaged for good due to oil and gas exploration and production activities. So, in order to ‘buy peace’ and keep it sustainable, they need to “change their policies, style of approach and manners of doing things”, to favour the ‘overall interests’ of the oil and gas host community locals. The Oil and Gas companies operating in the region should take and treat the host communities’ people as ‘real stakeholders’ that ought to be carried along in their operations and not just ‘stakeholders on paper’.
    All our farmlands, rivers and creeks have been rendered ‘unprofitable’ and ‘environmentally hazardous’ due to the over five decades of oil and gas exploration and production in the Niger Delta region. So, the Federal Government and relevant authorities need to put themselves in our shoes to fully understand what we are saying here. For instance, by removing the said 10% Host Community Development Fund from the PIB, what then does the host communities locals in the region have to hold on to as benefits, to atone for their sufferings from the extractive industry all these years? These and many more are some of the issues that Government needs to start looking into.

  582. SCAN says:

    Sale of Sarnia refinery neither confirmed nor denied by insiders.

  583. SCAN says:

    Shell Canada Sarnia refinery is being sold off to SUNCOR in 2017 as part of asset fire sale. Suncor sources confirm that final sale details are being finalised for announcement in Q2-2017.

  584. All Time Low says:

    Shells Cop protecting Shell booze Cops ..has just plumbed the depths to aid vilification of an honest man ..check Irish press and be prepared to be disgusted Mr Van Beurden
    distance yourself from this filth .

  585. Today on Shell Corrib Crime says:

    Top Lady Cop aware of Shell statement falsification demands to save a CS called Gannon today moved closer to the door “abhorrent abuse of honest coppers” cited. She also failed to address the Shell police alcohol despite another CS confirming the alcohol as factual. Watch this space.

  586. Mayo Co Co Shell Cash says:

    Other funds that did not go to the council direct distributed by Roadbridge and others with a “wink and a nod” for cooperation. 770 thousand euro spent on one woman’s house currently valued at 200 thousand – explain that Shell?

  587. An Old EP Hand says:

    Just read that Shell wants to sell the share in the DUC (Dansk Underground Consortium for ca 1 billion dollars.)

    It was a well kept secret that the DUC had a marvellous tax deal in Denmark, in the past Shell Denmark was often the number 3 or 4 cash earner for the group due to this tax deal. Only the NAM with the huge gasfields made far more money. (Norway was a lot harder on the oil companies and kept most of the proceeds themselves.)

    Not sure whether the tax system has changed the last few years.

    And if they can get a lot of money for it, it is a good time to leave the ship there, Maersk has little ideas how to go about milking the licence that was renewed a few years ago. They had mentally accepted the licence would come to an end when the old man Maersk McKinney Moller fixed an extension with the government. He died soon afterwards…

  588. Corrupt Irish Police . says:

    Shell block honest testimony in Dublin Court yesterday relating to senior Policeman on who’s behalf Shell executed a corrupt act (not the unresolved alcohol supplies)..much much deeper and very damaging for Shell according to A L Goodbody.

  589. TFA says:

    You are totally right Bill. Brinded may not have benefited directly but the real question is whether he and other managers were mercilessly cracking the whip and conveniently turning a blind eye. It is time that management are made accountable for their actions and to not allow them to ruthlessly pass responsibility to the foot soldiers.

  590. John Donovan says:

    The latest blog on this website asks if there is any evidence that Brinded benefited personally from his role in the alleged fraudulent deal?

    This we assume will come out in the wash if this affair ever gets to trial. He certainly would have indirectly benefitted if the 240 odd oil blocs increased the reserves significantly because this would have been one of his principal goals as Upstream Director now doubt contributing to bonus rewards etc.

    But whether he benifited personally or not is not the key issue at this stage but rather whether he was aware that the monies paid over by Eni and Shell were being directed, all or in part, to the private bank accounts of corrupt officials, and if so he, if this can be established by legal process, would be an accessory to such corruption.


  591. OPL 245 says:

    Is there any evidence that Malcolm benefited personally from his role in the OPL 245 deal?

  592. HoustonGuy says:

    Pearl’s gasifiers are crippled because of water-side corrosion on the syngas effluent cooler (SEC) tubes. The shells of all of Pearl’s SECs will have to be cut apart so the tubes can be replaced. Somebody made a massive design error.

  593. Dutchdude says:

    What is this about food items and magazines? Nothing better and more important to worry about? Life must be great.

  594. Shell are hypocrites. says:

    Can someone tell me when Shell turned into a lovable attention seeking charity by using potential dividends (for shareholders like me) to pay 100k + to charity. Next we will be told that OPL dirty $$ was a charitable donation to needy Nigerian ministers. I’m not a Scrooge but I hate this despicable way of trying to fool the public into liking it. Be more like Exon! We don’t get porn mags at US gas stations. I wouldnt be surprised if Trump forces Shell to sell em here too.

  595. Totally Hacked Off says:

    Ummmm…..can someone explain to me why Shell service stations in Netherlands and UK are selling hardcore porn mags? Tsk tsk tsk. Shame on you Shell! Clear hypocrisy in the face of D&I- Shell doesn’t give a toss. Merry Christmas everyone.

  596. OSSL says:

    If asked Mr Donovan will confirm we had no hand in your current posting on Shell police corruption on the Corrib project …I would like however to correct a mistake, it was not a “Shell Manager” who demanded the falsification of an honest statement was a Shell CEO called Terry Nolan who called in person on that “black day” accompanied by his senior local liaison officer John Cronin …another man who has lost his tongue causing much pain to former allies ….time to reflect Mr Cronin. #uknowthetruth

  597. SMELLS says:

    Interesting comment published in the Daily Mail today Friday, by City Editor Alex Brummer under the heading: “Shell game”: “EXTRAVAGANT praise by Shell chairman Charles Holliday for departing finance director Simon Henry only fuels suspicion the Anglo-Dutch oil major is not revealing all.”

  598. to "Kapsalon Posting" author says:

    You should be ashamed of your thinly veiled racist comments but we agree mankind never ceases to amaze me either.

  599. Simon Henry says:

    All seems a bit coincidental. A fortnight ago Henry cashed in Shell shares to the tune of over £1 million quid perhaps taking advantage of insider knowledge over the OPEC deal? Did that play have any bearing on his unexpected premature departure?

  600. Dave says:

    Yes, lots of very knowledgeable and experienced people are being replaced by high potential, inexperienced “talent”. There has never been a more aggressive cull and many long term employees are leaving with a bitter taste in their mouths, wondering what happened to Shell’s core value of “respect for people”. Very sad times.

  601. Kapsalon Posting says:

    It reminds me of the ‘poh-boy’ shrimp sandwich in New Orleans. A colleague once told me I had to try at least one during my life. So we went from Shell Centre#1 to one of many lunchrooms in the various basements some blocks away. About 6-8 hugely fat black girls were frying up the shrimps. I got a plate with a full french loaf split open and I assume a kilo of fried garlic shrimps on top. I believe there was a leaf of lettuce too. Plus a pint of Coke. It tasted delicious but I managed less than half, still about 5000 calories… Had constipation for three days! There were hugely fat americans who ate two of these things per day. Mankind never ceases to impress me.

  602. Kapsalon says:

    Can this be true? Kapsalon, the world’s most unhealthy concoction of some 6,000 calories is on the fast food menu at Shell HQ? Kapsalon is a Dutch food item consisting of fries, topped with döner or shawarma meat, grilled with a layer of Gouda cheese until melted and then subsequently covered with a layer of dressed salad greens. (Description from Wikipedia) Basically french fries with everything unhealthy you can imagine piled on top of it. Said to taste fine after an evening hard drinking….

  603. Keis says:

    Shell fired 5000 workers recently but kept government relations manager of Syria in Dubai without any tasks. Paid her salary and nobody know why!!!
    She must have good connections somewhere!!!
    Recently,she was promoted the title of government relations manager of Iran. She doesn’t know anything about Iran let alone its government. BUT she got the job!!!
    An obvious case of breach of so called Shell General Business Principals and nepotism!!!

  604. regular browser says:

    It is amazing that these “difficult choices” are all falling at the door of the lowest paid employees of Shell and yet the vastly inefficient and “fat” middle and upper level management just seems to keep on expanding. With such low activity levels due to the transition away from oil and gas, low oil price and smaller geographic focus of Shell one would have thought that these highly paid meeting organisers would face the chop rather than the people doing actual work. It is sad to say but it seems BvB has truly lost the plot after such a promising start and now tries to dig himself out of his own hubris after so many poor choices prime of which is the overpaying for BG.

  605. Deadly Corrib Gas says:

    Dear John,

    I see you have already noted Engineers Ireland (EI) ‘gong to selves’ for what you rightly call ‘the deadly Corrib Gas Project’ (Shell to Sea remember the unnecessary death of Lars Wagner RIP, although EI appear to have wilfully forgotten it); it’s not surprising you consider it odd but I’m afraid that continues to be how things are done in Ireland – incompetence gets the gong, integrity gets the boot.

    All the best, from Maura Harrington, Shell to Sea.

  606. Relieved says:

    I was wondering what happened to the peak oil predictions of RDS and the collection of genius boffins Shell had working the problem. They have all apparently gone by the wayside, been retired, or met with some similar fate. Let’s here it for Shell’s crystal ball predictions by the best in the industry !!! Not.

  607. Dutchdude says:

    Van Beurden’s announcement yesterday did not mention anything on the thousands of staff who are leaving the company this year. A small thanks would have been nice for those folks, of whom many have worked 20 to 30 years for Shell. I would recommend Shell senior leaders to have a close look who are leaving the business. I have to agree with Daniel, I don’t see any powerpoint wizards leaving, just the ones with clear technical oil business competence.

  608. Relieved says:

    I have an interesting factoid that your readers might be interested in reading. In 1980 proven US oil reserves were at about 37 billion blls. Today, depending upon who you reference, they are somewhere between 35 billion and 240 billion bbls thanks to the oil shale boom. However, during the time period 1980 – 2016 over 110 billion bbls of oil were produced in the US from various basin, both onshore and offshore. What is my point ? My point is that we are not ‘running out of oil’ by any stretch of the imagination.

  609. Shell Police Corruption Eire . says:

    A second Irish Police Commissioner next week faces the very real possibility of dismissal because of her inability to control corruption in her force (documented daily here). She has chosen to remain stum on the demands of Shell CEO Terry Nolan to vendor to falsify a freely given statement pertaining to a criminal act in which a senior cop and Nolan played key rolls. Silly Woman?

  610. Daniel says:

    Its best to let go experienced technical staff. After all, its the manager with power point that add all the “value”. When oil price recovers Shell is going to be very exposed with a lack of expertise. They will have both slices of bread (Upper Management & Junior Staff) but meat, very very sad.

  611. Gold Grill says:

    Peter Vosser must be wondering what happened to his Transition 2009 plans. Shell now has more SEG category staff (nearly 170) for 13 lines of business. This compares to just over 100 post transition 2009. The ratio of SEG to junior staff has got out of control with these highly paid executives pulling in nearly $150 million per annum surely now is the time to start pruning the top of the tree. I’m surprised Ben has let this top heavy organisation continue. I wonder who were making the decisions about which staff to let go, could it have been the SEG group?

  612. Safety dude says:

    Sorry Bill but LTIF and TRCF are things of the past. We have moved on from those long time ago. Those were probably correct in your day but times change and we now use more meaningful indicators for both process and personal safety. These include leading indicators as well as lagging indicators. The TRCF and LTIF are still used for comparison purposes with other industry participants but they remain only a small part of performance measurement.

  613. Relieved says:

    When I first went to work for Shell many centuries ago ONE SHELL was the tallest building in Houston and Shell was a respected company. My,my, how things have changed. Shell’s retreat to the burbs is very symbolic.

  614. Heartbroken says:

    @Bill Campbell. I applaud your bravery to stand up to the Shell bullies. I can’t recall anyone having the principles and courage to stand up to the bullies in that disgustingly rancid place. Where are all the people that stood for something? Now staff are treated like numbers (cattle) with the constant threat of the sack hanging over them. Guantanamo C16 has even announced that it will start charging inmates to use the gym facilities. Our prison comrades in Houston have had their cells taken away from them and condemned to home incarceration. Someone mentioned core values. I fear a ban on using those words is not far away. RDS RIP

  615. The Escape Committee says:

    So, its true. Camp Culpepper will now house the majority of the 3,500 staff from downtown. Thankfully the escape committee has been working on tunnels and a plan which involves “working from home”. Its going to be brutal, we will no longer have desks but will be dynamically sharing space. This whole treatment of staff is getting more like farm fed chickens every day. What on earth happened to the “respect” part of our core values.

  616. Bill Campbell says:

    RELATED ARTICLE: Shell safety chief urges industry not to get bogged down in KPIs.

    Safety KPIs (re various comments on your website)

    It is interesting that during the utter collapse of safety standards on the Brent field (TFA et al) they were able to demonstrate ‘improvement’ in safety by the misuse of the worst kPI known to man, that is lost time incident frequency.

    I am reminded of the world of Deepwater Horizon prior to the incident. Transoceanic staff were patting each other on the back at the time of the explosion for their sustained good performance re safety represented by the metrics of this KPI. This despite the installation being flooded with gas on several occasions in the months prior to the incident, the fact that the medieval gas sensing system did not and could not take executive action, that the drill crew had never trained for a blowout type incident despite the previous drill kicks, and when it happened on the fateful day rather than maintaining well flow via the appropriate surge diverted sent it fatally to the mud treatment skid. Also that just before all hell broke loose that during the back flowing of the well and displacing the mud with water no one was monitoring the mud returns, a cardinal sin in the Drillers 101 course.

    Here was an installation of inadequate design where none of the learnings from Piper A were ever considered worth incorporating but Transocean sold this installation and its own ‘world class services’ on the basis of a discredited KPI which if honestly recorded measures occupational risk levels at the shop floor at best but says nothing at all about the societal risks of all those persons living on the installation due to its intrinsic design shortcomings of the vessel and the incompetence of its crews, their supervisors and onshore management

    Bill Campbell

  617. from an old EP hand says:

    Dutchdude I agree completely. And it should come as no surprise that this van Beelen talked some common sense. I worked with his father and the stupidities by the drilling community in Alaska would simply not have occurred when he was head of Drilling! Shell appears to follow the rest of the society that has decided to get all professionals bogged down in filling in metrics rather than doing their job. Only to allow the great many apparatchicks to write pompous reports and demand more monitoring! In the past society followed Shell, times have changed.

  618. Dutchdude says:

    Recently in the corridors I heard one of those younger high flyers make a statement that the SVS is a great idea by Shell HR, to get rid of all deadwood and losers in the company. Very sad indeed, as I see this person as one of the KPI-tigers in the company. Never a solution just numbers and pictures…..BTW Excellent speech about KPIs, glad to see some senior Shell folks still know what the business is about.

  619. Relieved says:

    The Saudi’s are in a race to expand their non-oil related asset base in order to prepare for the day when the majority of their income will come from investments other than oil. Their reserves are depleting and their population is increasing and they need to do as the Kuwaiti’s did years ago, invest in the economies of the Western Democracies to insure a stable long term income long after their oil depletes.

  620. Relieved says:

    Read the article about safety ‘KPI’s’. Once again the mindless bureaucratic drones have taken over. It is a make work business to keep the trolls employed.

  621. Guest says:

    Trying to find out about TA plans of Shell Pernis for this autumn, does anybody know if they are going to shut FCC or any of their CDUs any time soon?

  622. Relieved says:

    Someone just referred to Shell as a ‘snakepit’. It has been that way for decades, and it gets progressively worse as time passes.

  623. Outsider says:


    I’m curious as to why there is so little in the press outside Nigeria on the subject of OPL 245.

    I’m told that the OPL 245 issues are the biggest single concern within Shell in financial terms, and probably reputational terms, and have been for a couple of years. Corrib is not even close.

  624. C16 Camp Xray says:

    LondonLad how can you honestly make a comparison between badly treated staff and Greenpeace? And have you not checked how much dirty pollution by way of CO2 an oil company is responsible for? Or all the oil spills? Where the hell is the empathy? Good grief I’m relieved to be out of that snake pit. No doubt another HR or PR (or is it CX) person will write a reply protecting their masters!

  625. LondonLad says:

    Well “going out smoothly” it is indeed a “dirty job” at the coal face – it is also very dangerous. So I assume you are someone who has zero knowledge of the oil industry or its products?!?! Do you drive a car? do you ride a bicycle? do you fly to other countries? do you live in a house? do you own a pair of shoes? etc. etc. All of these and many many more things from our daily lives rely on the oil industry and their products. It is dick-heads like you and Greenpeace who have virtually no idea about the oil industry. Why even John Donovan made a fortune out of working with the oil industry until he fell out with Shell. Oh it’s great to be back and being able to comment on some idiot comments.

  626. going out smoothly... says:

    you guys are all crazy. its just a dirty job with a dirty company. Make your money and move on… treat them like they treat you – what have you done for me lately.

  627. Contractor says:

    Academics have been stating over the last 30 years about the need to change careers 3 times in your lifetime. With respect to Oil, this is potentially twice. 1988 and 2014. Staff are pretty much the same as contractors these days; difference being that contractors carry most of the workload.

  628. Relieved says:

    Read the article about energy storage revolution. This will drive a stake in the heart of the US coal industry, except for certain used and export, and it will drive natural gas prices into the ground. It will also prove a boon to hybrid vehicle technology, which will help cap the demand for liquid hydrocarbons for motor fuel. Looks like the days of expensive oil maybe gone forever.

  629. Dutchdude says:

    Amused Non Expat – A bit surprised at your rationale. Because you perceive expats to be overpayed, it is ok for Shell HR to impose a new HYPOtax? Get the wording, this is not a tax, it does not go to a government, will not go to funds to build schools, housing, healthcare. No this hypotax goes to Shell general funds (who knows to pay the high dividends). I have been on both local and expat side, and agree Shell has been a good employer as a whole, I just have issues with unscrupulous HR staff who trod decency so easily. I know numerous staff who have been send to a location with certain promises, only to find out the reality is much less. If you work in HR, please do some self reflection on who in Shell actually earns your sandwich for you…
    Sadly I do agree with Shareholder, that it appears this time around the smart people are cashing in on Shell, signs all around that the ship is aiming for big rocks.

  630. totallyhackedoff says:

    To Amused non expat- am thinking you might know how much the redundancy payments are in cash terms to be able to comment….are you in HR? (probably has a high CEP and a Shell tattoo somewhere on your behind). Last time I checked, this is a forum for people to speak openly about ALL and ANY issues relating to Shell, whining or otherwise. Consider it cathartic for people to get it off their chest, and be included in conversation that creates a bit of camarardarie, lest it happen in the corridors of Shell.

  631. Amused non Expat says:

    Not gloating at all, nor envious so nothing to let go. Just pointing out reality which appears to have been overlooked by some folks. To the best of my knowledge I cannot recall anyone committing suicide over a redundancy but I may be wrong.

  632. Learning says:

    To amused non expat.. Envy of your fellow expats will eat away at you. Let it go. And i advise you to not gloat at those about to lose their jobs (expat or not). People have been known to commit suicide over such life changing moments. A bit of dignity please.

  633. Amused non Expat says:

    “Expat Staff” were you so innocent as to believe Shell promised you job for life. If Shell has really given you promises in contractual terms then you re very lucky. I did disagree however that you would have been better off as a contractor, whose life and work is always at the will of the employing company and can be changed at a moments notice. Expats were immune from that exposure and you should be grateful for that. As for Shell only having the “people who can’t cut it in the real life” to imply that is a totally ridiculous statement and belittles the many of us left. I would suggest it is the expat who doesn’t know what the ‘real life’ is all about and is just finding out.

  634. Expat Staff says:

    I have worked for shell in over 12 international posting over my time. At present i am on garden leave waiting for the redundancy paper work, and have been told that i will not have any real option of securing a position in my home country. When i left on expat conditions some 27 years ago, there were lots of promises, and even more conditions expressed in contracts / agreements. One central theme to this is that the company would have my back and ensure that i would have a job when i came home. Part of the carrot associated with the sacrifice. Now, its just a numbers game. Tax equalization agreements in my contracts covered taxes while in overseas locations. I agree that the current approach could be considered fair and just, but not when the terms and conditions and HR staff always stated i would always have a job at home after my many years of service in remote locations. Anyone who worked in Nigeria, Oman, Brunei, Malaysia, Thailand, China for long periods of time much of it away from friends and family will understand. We have been shafted. It would have been better to be a contractor for hire over this period, as they have had been able to just walk away from assignments, work for Exxon or BP for a stint and come back to packages often better than staff. With the expectation that staff will be protected, contractors are just hire and fire. Heaven forbid you or a family member get sick… How many cancer deaths have left the families with extremely difficult repatriation, and much smaller sums than promised? I for one will now go back to being a contractor, lots of our suppliers and service companies will be paying top money when the pendulum swings, and shell will have only the people who can not cut in the real world left.

  635. Amused non expat says:

    I find it amusing that we have highly (over) paid Expats now whining about having to pay tax on what will be considerable redundancy payments. This whole entitlement/greed attitude is one of the problems which has got Shell into this overstaffing situation. Just remember that a lot of the redundancy payments are WELL in excess of statutory minimums and are ex gratis payments and can be taken away at a moments notice. This whole expat ‘entitlement’ attitude is sickening and people should look in the mirror sometimes. Most of you have had a good ride on the gravy train but the train is about to hit the buffers. Time to step off and walk away.

  636. Shareholder says:

    Concerned about unscrupulous HR careerists being (again)in charge of the current downsizing operation. Do they understand (or do they care) when they are cutting too deep into the framework of technical expertise and loyalty that used to be the foundation of The Company and the envy of its competitors ? Do they really know for sure that the oil price will stay low for longer ? I sense that a lot of staff have had enough and are following the lead of Mr Van Burden (5.3mln EU salary + 9.7mln performance shares in 2015) and are now preoccupied filling their own bank accounts with as much voluntary severance pay as possible before the whole thing collapses. Sad story.

  637. Shame on you Shell says:

    I am so sad to hear of the crappy treatment of former colleagues. So much for the Shell People Survey or safety culture. It looks like Shell’s greed has risen to the surface. I am relieved to have retired early. You Can Be Sure of Shell (screwing over their staff). Shame on you Shell. Looks like this rabble of attack dog lawyers, HR and their masters make Phil Watts look like a saint!!!!!

  638. Dutchdude says:

    Former Shell: Most of my career with Shell I have worked in countries where no income tax is paid. Midway my career Shell introduced the hypotax. They claim this is for equal treatment. Well, had I worked in the Netherlands I would have build my AOW, I would have participated in tax free saving schemes, free house loans (try to get a mortgage as expat), etc. This equal treatment argument by Shell is just another way of getting half back of a bonus, reward, severance scheme, etc. Nothing fair about it. If you still work for Shell have a look at all the suddenly changed policies under HR (june/July), the world is changing. HR is charged, it seems, with getting rid of staff the most cheap way. Many expats are half the cost of regular Dutch staff to get rid off. Sad indeed. Who still looks at competence these days……

  639. Sacked says:

    Count me in guys! I’ve also been treated disgracefully.
    It’s times like this I wish we had a union to speak to. I’ve been given a date, told ive not options but to take the package and forget about the two decades i’ve devoted to the company. What happened to People Values? I don’t mind too much about leaving but being treated like dirt wasn’t part of the Employee Value Proposition. HR @ Shell are the biggest whores of all. No emotions. No principles, a bit like the hired guns of the wild west.

  640. Relieved says:

    To Totallyhackedoff:
    If you are looking for a good law firm to take a legitimate case pro-bono you might try the law firm of Mayer Brown. They have a London office. It is a good law firm and they do a fair amount of pro-bono work, but you need to have a good case.

  641. Former Shell says:

    On the whole Expat pay-offs and tax thing – pretty sure that with a few examples (UAE) etc, what’s now happening is that the tax bill that Shell has to pay when it makes the severance payment to the employee is just recovered by Shell.

    Until then, basically what happened if you were made redundant in a host country, you could (in some cases) get payment tax free. Indeed, many many people were helped to move to those countries for “half an hour” before the decision was made. The reality is that there is still real money going through payroll, and so tax is really payable (with the exception of tax free countries) and Shell used to pay that for staff.

    I kind of get why they don’t want to do this anymore…

  642. totallyhackedoff says:

    John Donovan- do you know any lawyers who are willing to do any pro-bono work for the issues we are all raising here regarding taxes, dodgy reorganisations, unethical practices? Do get the feeling that Shell has shown its Achilles heel and needs to be exploited whilst the issues at stake are fresh and forefront of affected employees.

  643. totallyhackedoff says:

    Do note that you can appoint your own tax representative to file your tax returns rather than Deloitte, making Shell chase you for payments rather than the otherway around. It’s a risk to do this of course, but possession is always 9/10ths of the law as they say Take a look at the tax policy….

  644. totallyhackedoff says:

    Surely there MUST be something we can do about this? Aside from thieving of government taxes, I heard that the reorg in Rijswijk had hit a wall after a group of Employees got it halted on grounds of it not following the established process. Can anyone who is in that group extend the investigation so as to cover all Shell companies and JV’s in the Netherlands? I’m sure they would love to hear some of the stories that have been flying around! Somebody ought to be having a field day regarding the legality of this reorg- it defies belief. I feel sorry for the people who will be left working for this monster. GET OUT however, whenever you can. There is life outside Shell by the way 🙂

  645. OSSL says:

    Police Alcohol and Extraordinary gifting on Corrib. Michiel Brandjes gave OSSL tea and buns and a hearty congratulations on achieving a one on one resolution meeting with BVB …still waiting for the meeting …men of integrity?

  646. Mayo Shell Police Corruption says:

    Cesar …the pimps don’t pay the whores (so I’m told) but BVB and Brandjes throw the false arm of resolution round the victim before slipping the Micky in …and doing the dirty deed ..some decent Shell and soon to be ex Shell disgusted by Shells actions here.

  647. Cesar says:

    Amen to that Regular Browser. I’ve seen very decent and talented colleagues being treated like ladies of the night ie first the deplorable act against them and then being paid off at the end of it by the HR pimps. I hate to say it but the show is about to come to an end for this arrogant dinosaur. It’s one thing that they bully people like you Mr Donovan, but when they turn on their own staff, these are sure signs of the beginning of the end.

  648. regular browser says:

    Unfortunately Dutchdude both the UK and Dutch governments are so deep in the pocket of Shell that nothing would happen. It would take extraordinary publicity and public pressure to get anyone to pay attention and given that these payoffs even with the tax theft are out of the realm of possibility for most of the populace there is likely to be little sympathy. It is not the first time and won’t be the last that ‘creative’ HR types have found ways to screw the worker out of monies. They have done it with ‘Local’ terms for people who are clearly expats, LNN terms, the Dutch 30% ruling, Expat assignments for home country staff, mandatory offshore banking for a number of territories and assignments and the list goes on. Even Deloitte is culpable in the way it prepares tax returns to benefit Shell. My personal view is that although sad the ones that can get out with any kind of payment are probably better off outside of what is clearly becoming a sinking behemoth that will realise too late the value that many of those it is shedding bring to the company – all of whom have largely been sacrificed on the vanity project that is the overpriced BG acquisition and the reluctance to accept that the days of high oil price (at least stable and sustained) are over.

  649. Dutchdude says:

    A few weeks ago there were some posts about Shell pocketing the tax relief of those taking the severance package. I had expected a bit more comments on this? Is the principle of tax not that it goes to the government? Since when do we allow companies to impose their own tax? Apart from the unfairness to the employees who worked for this and made sacrifices, it feels incorrect and arrogant. Tax should go to the government and tax relief to the person who is entitled to it. It should not be allowed to be taken away by unscrupulous HR staff. If there is a reader here who works for the government tax department please raise this with your employer (UK, Holland, …). I bet that each severance employee rather pays tax to his government than to Shell.

  650. Mayo News says:

    BVB please note three top irish bankers sent to jail today for corporate corruption, will the unfinished business of Shells CEO Nolan demanding lies and statement falsification to obstruct justice put policemen in jail as well?

  651. BvB Debate says:

    BvB is definitely not an idiot. He should though stay away from gambling after making a spectacularly bad bet on BG. The consequences of his ill-fated gamble caused distress to the many thousands who have paid for the bad bet with their jobs. BvB will still earn millions despite his miscalculation over the controversial deal. Further proof that he is not an idiot.

  652. Worse Gummage says:

    Peter Robins, do you actually work for Shell or just looking from the outside as some of your facts are so wrong its laughable. As for calling BvB a “dutch idiot” you could not be further from the truth. BvB is far from an idiot, he is managing one of the worlds largest companies in a period of low oil prices whilst balancing a mega takeover. In my opinion, and many others opinions, he is doing a great job considering.

  653. Relieved says:

    I got a kick out of the photo with the Shell oil logo giving the world the middle finger. Someone has a sense of humor.

  654. Cash All Gone says:

    Re. The “suspicious drowning” – there is absolutely no cover up. This incident is very regularly referred to by senior management in global talks to staff at the same level of detail as other serious incidents that happen. I think someone is trying to see conspiracy where there is none…

  655. Peter Robins says:

    Salute North Sea workers and support fully their strike against the repressive Shell management’s discrimination in deciding the job cut target and distribution of severance pay benefit. Teach these leaders a lesson.

  656. Cap'n says:

    Peter Robins – severance formulae are based on years of service and it certainly does vary by country – but “minimum 3 years salary” is simply not true. Having got that wrong, the rest of what you say loses credibility. Get the facts straight, please.

  657. Relieved says:

    Read the article about RDS looking for gravity waves. Shell should look into the joint NASA/DoD/BAE project called ‘Greenglow’. It too was focused on the hunt for gravity waves.

  658. Peter Robins says:

    Shell not only greedy but discriminate racially between Asian and European works with respect to severance pay. When in Netherlands it is offered minimum 3 years salary, in Asia it is only a months pay per year of service. Since in Asia Shell has started business in some countries only a decade ago, this severance pay comes only a few months salary for staffs of those countries.

    Time has come Shell should start cut jobs from top which is not done till date. By cutting a few lower rank jobs company will not benefit as saving will not be substantial. Only if EC, EC-1, EC-2 jobs are cut as well as the pay and benefit of remaining members of these bodies are cut substantial amount can be saved. But since this will involve the pay of the CEO, he will never agree with this and continue his drive from bottom. Even as racial overtures, highly paid expats are not being touched only local employees are being targeted in Asia where severance package is also poor compared with Europe.


    This was inevitable after discrimination and rigid attitude of Shell management of only targeting lower rank staffs and their benefits without touching senior staffs. Discrimination between region to region in severance pay is making staffs boil and other staffs will also go to strike after North sea.

  659. Relieved says:

    Ah! RDS is stealing from its laid off employees. How nice. That is so much how RDS operates. What an ethical crew. What a great company to work for. Let’s have a bid cheer for RDS. What? All I hear is raspberries. Oh, my.

  660. John Donovan says:

    The leaked confidential Shell PowerPoints Presentation covering severance pay can be viewed in its entirety via this link:

  661. Redundant and Robbed says:

    As if its not bad enough to endure the indignity of being made redundant after many years as a loyal employee – human sacrifice for the sake of the ill-fated BG Group takeover – Shell top is is now intent of robbing us of tax breaks. How low can you get? Totally unscrupulous.

  662. Disgusted says:

    The respect I once had for BvB has completely evaporated after this disgusting machination on tax breaks meant for innocent victims of his power play for BG Group. A disgrace.

  663. regular browser says:

    Peter Robins it somewhat diminishes your argument to refer to BvB as a ‘Dutch idiot’. Whilst you and I might agree on the fallacy of some of the choices made he is not an idiot and is responding on the counsel of his EC. We might also agree on the unfairness in relation to the packages being offered but like it or not Shell like anyone else is a business it does not exist to be charitable. Part of the reason the Dutch terms are so generous is due to the lobbying of the staff unions – something which could also be done in other locations if there was the energy and commitment to do so. I would point out that many locations are being offered much more than what the law requires which, for all its faults, is a credit to the company as it is going beyond what its legal requirements are. I would also point out the axe is falling disproportionately to the BG employees, so whilst anyone losing their job is a tragedy (particularly in this environment) some people are feeling more pain than others. The unfortunate fact is that the majority of the EC and higher management are wedded to a world of higher rents which oil and gas affords them. The business is not structured culturally to accept the much lower returns that other avenues offer. It is regrettable that the company does not have the vision to see past short term operating goals but the blame there also lies with the institutional shareholders whose indifference contributes to the impasse. The BG deal, whilst hideously overpriced, is the right strategy in the very near term to shore up that high rent behaviour but I will agree that over the long term it will seem like a less sensible decision.

  664. Peter Robins says:

    van Beurden is a Dutch idiot who knows nothing outside fossil fuel when the need of the hour if renewable. Five years down the line, the decision of van Beurden to take over BG will be considered as blunder by his predecessors like he is doing now. Job cuts due to company’s benefit is understandable. But hi is ot doing it in company’s interest, then why no top level EC, EC-1 jobs have been cut? Why expats are not losing jobs inspite of non-productive and costly. It is Dutch bluffing to investors in the name of BG integration, taking benefit for their own countrymen of 3 years salary for every Dutch retiring whereas offering a few months pay for other countries.

  665. Peter Robins says:<