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Shell Energy generates most broadband and home phone complaints to Ofcom

Shell Energy generates most broadband and home phone complaints to Ofcom

Shell Energy generated the most customer complaints about broadband and landlines between April and June this year, new figures from telecoms regulator Ofcom show.

For its broadband services, the firm generated 31 complaints per 100,000 customers during the period – almost three times higher than the industry average.

Shell Energy also averaged 23 complaints per 100,000 for its home phone services – four times the industry average – with the most common reason for complaint across both services being how the company handled customers’ complaints.

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