Yet again another poor review about your Internet ‘service’ Rubbish is an understatement. Trying to watch a programme and BOOM….. no connection.
05 Feb 2022
The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Broadband and customer care sadly…
Broadband and customer care sadly lacking, got hung up on twice and had to ring back and rejoin the back of queue twice, ended up been on the phone over 1hr 50mins. Once I did eventually get through to someone, who didn’t hang up, I was told it was all customer hardware issue, as usual internet providers always pass the book down to the customer rather than dealing with the problem, which is faulty router…. Been a ex postoffice broadband customer, Shell took on all postoffice contracts, I was then asked well what’s your contract agreement with post office, so yet again I had to argue the fact that shell had taken on the contracts that ex postoffice customer had held for the broadband accounts n they had to honour that, they denied that. So I then asked how they had all my personal details if they hadn’t taken on my contract from postoffice broadband, he couldn’t answer, eventually I hung up hadn’t the time to argue any further… My contract is due for renewal within the next few month, so I will be changing provider.
Extracts from a Shell Energy review posted on Trustpilot today: 
Sneaky online censorship move by Shell Climate Change VP John MacArthur
‘Greenwashing’ and ‘dirty tricks’: Shell sparks fierce backlash with emissions tweet
J
So Shell will get out of the primary energy business? Please explain how the world will solve the energy needs over the next 30 years. Eliminating about 12000 mtoe to zero in about 12000 days means 1 nuclear installation per day or 1500 windmills. We need to stop burning fossil and save it for useful stuff. But to reorganise the world in 10 or 30 years just is not possible. With a concerted effort by the world leaders (when was the last time this was achieved?) it will take 2-3 generations and great care is to be taken not to send the poorest 30% of the population into even more dire circumstances. Fortunately we have the time as there is sufficient fossil fuel around. In the meantime I vote your statement as a greenwashing marketing one. But I wish you a fine day and look forward to your explanation!
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
