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Shell energy broadband is just the worst…

8 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell energy broadband is just the WORST

Shell energy broadband is just the worst I have EVER experienced. Without broadband for 2 months (after me sending them numerous e mails with no response, obviously went with someone else!) Phone call from them 2 weeks ago asking how they could help me! Told them to go away! Phone call yesterday basically trying to bully me into paying a cancellation fee!!! It was an incredulous conversation. I told him again….politely, to go away. Got e mail 30 mins later saying they were closing the complaint. Result

Date of experience: 03 October 2022

Shell/Post Office Broadband router charge

After Shell took over Post Office Broadband I switched my provider due to terrible connection, lack of customer services and increased rates. I returned the router but they still want to charge me £35 for it and not refunding my leftover credit despite several emails and phone calls. They still keep sending me threatening emails about charging me for the unreturned router. It is dreadful and sad that an energy giant is meddling with people’s money for a few pounds

Date of experience: 09 September 2022

Why are you over charging your customers?

What a joke of a company. Since I was moved to Shell at the beginning of 2022 they have always charged me on an estimated basis even though I have been submitting meter readings every month without fail. Their customer service team are terrible and even acknowledged that they are overcharging their customers! Something needs to be done regarding their profiteering in light of the current energy crisis

Date of experience: 08 October 2022

Shell has set the minimum direct debit…

Shell has set the minimum direct debit at £103, I live alone and my monthly bill in around £70 – my account is in credit and, with the gov credit, I do not need to pay £103 a month, when I cancelled my direct debit they have said I will be charged £5 each month. They don’t care about their customers and you have to complain to get anything done.

Date of experience: 07 October 2022

The worst company i ever had they…

The worst company i ever had they stolen my money they open 2 account on my name on my proveisly adress when i not living over 2 years and won’t give me back please ppl be careful with them i been call them so meny times and they ignore me

Date of experience: 08 October 2022

ZERO CUSTOMER SERVICE

As a Shell Energy customer original service fine but after upgrade to 3 phase meter (to allow additional solar panels) ordered 3 phase meter to have installation cancelled at last minute. Raised complaint to customer services and after multiple twitter DM contacts over 2 months on I am not one step closer to understanding when it will be installed. This is now impacting my self build project. Millions of promises and almost zero feedback. Just had third email to say I need to update details of my phone number when I have already replied twice before.
WORST CUSTOMER SERVICE I HAVE EXPERIENCED- CAN ONLY RECOMMEND YOU AVOID SHELL ENERGY IF YOU WANT TO BE PART OF THE ENERGY TRANSITION AS CLEARLY THEY DO NOT CARE. Just another oil and gas company pretending to be part of the solution…

Date of experience: 08 October 2022

Still no word…

Still no word on the resolution to the IHD not working since April.

Usage information fails to load on App and yet they want to charge more! For what service am I paying?

Breach of contract?

Same useless response from Shell. This problem has existed FROM DAY ONE! ALL THE WAY BACK IN APRIL. IT HAS NEVER WORKED. WHY DID YOU INSTALL SOMETHING THAT DOES NOT WORK AND YOU KNEW WOULDNT WORK? YOUVE HAD 7 MONTHS TO FIX THIS ISSUE. SEVEN MONTHS!!!!!!!!!

Date of experience: 05 October 2022

After blue planet busted I was put with…

After blue planet busted I was put with this bad company, I paid my direct debit of £250 a month, but built up a £2000 debt over the year. They then decided without notification to take £800 from my account and then would not let me set my direct debit lower than £800, despite my electric consumption now being about £150 a month. I cancelled the direct debit and started paying them £350 a month which is more than I am using and will clear the excess in 6 months or so, but that’s not good enough for them, they are sending snotty emails demanding the £1200 now or my credit will be affected. I am currently in a monopoly with shell and they can charge what ever they like as I have no alternative, but trust me, the second I can leave them, I will be gone NEVER to use them again, not even road fuel….

Date of experience: 08 October 2022

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy. 

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