Posts Tagged ‘Energy Institute’

John Donovan: Bye bye Shell Fixed price came to an end. Payment is going from £153 to £243 despite the spot gas price being historically low. They offered a fixed rate tariff, takes the price down to £226, the catch? I must take a Smart Energy meter that I don't want and have never wanted, and have declined SMS who have phoned me easily 15 to 20 times since I've been with Shell Energy. I've told them every time to stop phoning me, I don't want a smart meter, but still they do it. Albeit I haven't had a call for a few months, maybe they've stopped. I don't know. But not before telling them over and over again to stop phoning me. I also used to get nagged regularly with text messages to book a Smart Meter despite never wanting one and making that clear from the first time they asked. Now shell is giving me a high price, with a tiny discount if I accept a smart meter. I started my switch to Octopus energy today. £217 a month, albeit a variable rate, so the Corrupt Neo Marxist government can treat me and everyone else like an ATM machine to fund the hotels for illegals, and the Ukraine war that had nothing to do with us. This after they put 28+ energy companies out of business by pretending to care about people with a Price Cap, now the greedy corrupt energy companies have no incentive to compete against each other, since the corrupt Marxist government killed off almost all free market competition. Date of experience: 03 October 2023

Shell energy are crap: I have been attempting to get a refund on my large credit balance for the last three Days. What a Joke! the online method doesn't work despite way to many attempts. Then transfers me to the online chat bot LOL. I would get more sense from a Indian call centre keeps bouncing me back to the online refund method. I did try phoning yesterday 27/09 but after approximately 50 mins of waiting I gave up! Bet SHELL would be straight onto me if I CANCELLED MY DIRECT DEBIT!!! Date of experience: 28 September 2023

The worst broadband company I had dealt…: The worst broadband company I had dealt with. The terribly unreliable connection, drops off all the time causing issues at work since I work from home. Contacted customer service maybe 10 times but nothing resolved. After a year of struggling , I decided to terminate the contract 6 months earlier and pay the penalty. I will never ever work with this company... Date of experience: 29 September 2023

Constantly harassed: Constantly harassed and Passing my personal details to a private company for a smart metre. Avoid!!. Left me with no alternative but to find a new energy supplier due to the constant phone calls and texts. Date of experience: 29 September 2023

Dire ‘customer service’.: I have just called to ask if I can lower my payments from 1st October due to the change of energy prices. The lady on the other end of the phone (South African accent) said ‘don’t you think you should call back on the 1st October?’ in such a

condescending and unprofessional

tone. I was gobsmacked! Whoever this lady is, she really needs to learn some customer service skills if she answers phones for a living. I told her I’d call back to speak to someone helpful. Date of experience: 27 September 2023

Constant Debt Collection Calls: I moved into a new house, and pretty much straight away I was getting called from a debt collection company, sometimes multiple times a day.

It wasn't even my debt, it was the previous owners unpaid energy bill with Shell Energy.

After a few weeks of constant calls I set up a direct debit and paid anything I owed to Shell. I asked for the calls from the debt company to stop. They didn't. Eventually it did die down. However one month, after paying my direct debit, there was £20 still left to pay. I wasn't aware of this and hadn't received any email asking me to pay. Instead I started getting calls from the debt collection company over £20 I owed, which had been on my account for about a week, and which I wasn't even notified about. It's basically become harassment which is completely underserved. Even when I was on holiday I was getting constant calls. I think it's a ridiculous way to treat customers and I will be switching energy provider as soon as I can. I've compared the energy rates and they aren't even that good. My advice to anyone thinking of going with Shell Energy would be to avoid and go elsewhere. Date of experience: 29 September 2023

Shockingly terrible service: I have never encountered such terrible customer service. I am the landlord for the property in question. My previous tenants vacated the property without notice on 21 July 2023, however they notified Shell energy that they left on 10 July 2023. I am now receiving bills at my property for the period 10 July 2023 onwards. I cannot be held liable for paying my tenants bills. They switched to Shell Energy themselves. Any debt that they have, Shell is responsible for chasing up with them, not me! I have provided the first tenancy agreement, final tenancy agreement, dated photos of gas and electric meter and dated CCTV footage of the tenants relative dropping off the keys at my property explaining that they had moved out of the property and gone to Romania, on 21 July 2023. How is this not sufficient evidence? This is absolutely unbelievable! I spent 3 hours this morning trying to resolve this mess, and the issue still remains. I was transferred 4 times from person to person. Then I was told systems were down and to contact you via live chat. I was then told by live chat that this query cannot be resolved via live chat after and hour. I have sent about 6 emails now. Can someone with clear English please contact me to resolve this as soon as possible. I am sick to death of trying to chase this up. I will be seeking legal advise if this isn’t sorted out swiftly. Date of experience: 29 September 2023

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