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Shell’s Really Bad Broadband

Published 3 June 2023

Shell Energy Broadband Reviews recently posted on

Reviewer Natalie: Location: London Date 2023-05-12


Customer service is horrific. Made it difficult to cancel. Unresponsive to messages, except for when it might be of benefit to them to respond. Far better suppliers available out there.

Reviewer JB: Location Portrush: Date 2023-05-11


Couldn’t even provide service -failed. 3 promised dates yet have yet to see service provided. I sat in 10 days for engineer – no dates ever given . If I could give zero stars⭐️I would. They offer £100 to spend in Shell Service Station yet have not computed that there are none in Northern Ireland. They sold off their garages here. Go figure!!!

Reviewer J: Location Lancs: Date 2023-05-08


I was transferred to Shell from another provider under contract.
I was with them for over 9 months,I have just left.  Poor customer service, things spoken over the phone are not recorded properly.People you speak with don’t always seem very knowledgeable, or particularly friendly.
Massive price hike during contract. Poor connection speed especially at weekends, although I contracted for a super fast. Upon leaving threaten with extra fee charge if equipment is not returned when it wasn’t even supplied by them.There is no need for this when it is just bined anyway,just another way to make money out of people.

Reviewer Elizabeth lowes: Location Doncaster: Date 2023-05-05


I had to cancel due to the rising cost of living they have charged me £265 on top of my monthly payment l have refused to pay l am almost 70 years old in very poor health l don’t eat most of the time as it’s too expensive l need a power wheelchair due to serious walking and balance issues l can’t even afford that…they didn’t tell me about the social tariffs l am entitled to…don’t ever take broadband out with shell or you will get treated the same the company is rubbish and very ignorant they don’t answer your complaints it’s disgusting harassing pensioners they have got a debt collector to harass me

Reviewer Mo: Location Belfast: Date 2023-05-04


It’s off more times than on. Hours at a time. I need broadband on for the smart services at my home as well as work. Looking into a new provider ASAP. Very disheartening. Really bad broadband.

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