27 Oct 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Installation engineer didn’t install internet
Installation engineer turned up, didn’t connect my Internet then left. Only for me to find out, absolutely nothing had been done to set my Internet up. I had to call and try and find out what was going on, only to be left on hold for 25 minutes after talking to a team member then hung up on. Followed by an email saying I will need to reschedule. Thats definitely not ho you apologise! I won’t be giving you any money if your customer service is this atrocious for new customers, I’d hate to think what it would be like if I had any issues!
0/10, couldn’t even set my Internet up. No customer support, poor engineers and absolutely zero communication.