News and information on Shell Plc
“I’m struggling with the sheer level of incompetence on display by this company. They are basically uncontactable…”: “
16 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Aloof and callous. Truly a faceless organisation. Deliberately falsified billing information: Shell Enery intentionally perverted submitted & photographed meter reading for 1st June – falsely and covertly substantially increased the meter read.
15 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Possibly the worst customer “service” in the UK
I find it ironic that Shell Energy has branched into telecoms as they are utterly hopeless in terms of communication. Long waiting times on the phone (30+ minutes is not unusual), listening to elevator music and some chap telling you how important your call is and that someone will be with you soon (I would like to know SE’s definitions of important and soon); e-mails that go unanswered apart from an automated response: a webchat facility which is not available at 11.30 am (too early? too late?); an over-reliance on Facebook and Twitter which is absolutely no use to someone with no broadband or someone who is not interested in social media; letters which take 10-14 days to arrive based on the date at the top of the letter (snail mail?). Communication is definitely NOT SE’s forte.
“What a terrible company… You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply!”: “will never touch this sh*tb*g company for anything ever again.”
13 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
What a terrible company – I was forced to use them when Pure Planet went bust. You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply! They have taken more than double the PP monthly charge and I cannot get anyone to contact me to resolve this and y other queries. Avoid if you can. I’m taking my complaint to the ombudman’s office.
9 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Avoid this company. Broadband and phone. I’m in contract. I’m a vulnerable disabled person on #ShellEnergyBroadband priority register living alone. I’ve been without phone line and internet access since yesterday. I’ve missed an important telephone medical appointment scheduled for this morning. I don’t use a mobile phone. I’m sat on the pavement using my neighbours WiFi. Both myself and my son (who lives 2 hours away) have made disproportionate attempts to put #ShellEnergyBroadband faults on their radar. NO ONE HAS BOTHERED TO CONTACT ME AT
“…this company is overwhelmed by complaints and customers spend over a hour waiting to speak to a person.”: “Broadband still not working 3 weeks after connection date…”
31 MAY 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Give Shell Energy broadband a miss!
Allegedly Shell Energy purports to be a telecommunications company. Sadly this company is lacking in all departments.
I don’t wonder if their customer service people wake up screaming.
*Sorry!
*We do understand
*We apologize
*Thank you for your patience
*You have come through to gas & electric.
None of these employees have any means of resolving issues so have to resort to platitudes. The result is that this company is overwhelmed by complaints and customers spend over a hour waiting to speak to a person. The only way to get through is via social media but still not much is achieved.
Since Shell Energy took over from the Post Office they are pleased to take in fees without giving the service paid for. No wonder Shell profits are soaring!
My own problems have been ongoing for almost a month now without a result.
Incidentally still waiting for the contract details promised on 7/4/2022.
Bloomberg News
Shell Court Case Prompts Climate Protest in Cape Town
Demonstrators held signs that showed the Shell logo and read “stop all seismic blasting,” activity that they argue will harm local marine life and disrupt fishing, while the company maintains the practice has been well established and in line with industry standards.
The Washington Post
Climate pressure from employees, shareholders rattles Big Oil
Five years ago, Shell chief executive Ben van Beurden sat down for an interview with The Washington Post and said “we believe that climate change is real. We believe that the threat of climate change is real. And we believe that action is needed.”
Today, however, Shell and other oil companies are under fire from those who don’t believe industry leaders are making intelligent choices. Dissident shareholders sought to use annual meetings to press their cases this week. And at Shell’s annual meeting in London on Tuesday, dozens of climate activists wore “Christian Climate Action” T-shirts and rhythmically chanted “we will, we will stop you,” forcing the company’s chairman to halt the proceedings for over an hour.
By John Donovan: Tuesday 23 May 2022
During the Q&A session at the Shell Plc Annual General Meeting held today in London, a shareholder drew attention to a survey of UK energy companies, the findings of which reflected badly on Shell.
Shell Energy ranked as one of the worst companies in terms of *customer satisfaction.
Shell Plc Chief Executive Officer Ben van Beurden frankly admitted that all is not well at Shell Energy and pledged that remedial action will be taken.
The shellenergy.website publishes related verifiable Trustpilot reviews of Shell Energy on a regular basis.
24 May 2022: 10.22
Shell Plc Chairman Sir Andrew Mackenzie calls in the police to quell shareholder rebellion at AGM
Sir Andrew asks the police to “come in and settle the meeting down so we can continue with proceedings.”
In the meantime, the meeting is halted.
Protestors chant that “SHELL MUST FALL”
THE MEETING OFFICIALLY PAUSED AT 10.35 am.
Bloomberg
Shell Climate Case to Return to Focus at Annual Shareholder Meeting
Milieudefensie, the Dutch arm of Friends of the Earth, says Shell’s plans around customer-related emissions — which make up the bulk of its pollution — aren’t in line with last year’s judgment. The group originally brought the case against the company.
“The judge’s verdict is clear and necessary: Shell must stop causing dangerous climate change,” said campaign spokesperson Nine de Pater, who plans to attend the meeting in London as a proxy shareholder.
skynews
They’re ignoring all the alarms’: Contractor resigns from Shell with warning to staff about ‘extreme harm’ to planet
Caroline Dennett told Sky News that working for Shell was no longer morally compatible with her beliefs about how best to protect the planet and the people who live on it.
: Climate change correspondent @hannahtpsky: Monday 23 May 2022 15:44, UK
A safety consultant who spent more than a decade working as a contractor for Shell has publicly resigned, claiming the oil and gas company is causing “extreme harm” to the planet.
21 MAY 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
NEVER USE THIS COMPANY. The worst broadband company I have ever had to deal with. No one seems to know what they are talking about. Took ages to set up as staff kept getting details wrong, such bad connection I would give up watching a programme and go to bed, cheap tacky router which they actually wanted returning when I moved, router was is storage as I intended on continuing with shell when I found a house (living with my daughter at the moment). Now they want to charge me for the router and charge me for the rest of the year – nearly £200 – as I ‘have a contract with them’. All other companies connected with me selling my house have been great, occasional charge for ending a contract early but all expected. This company just want your money, not interested in the customer. the fact that they want money for providing no service is disgusting. One very helpful member of staff said she would refer me to the complaints department, then quite happily told me I would still owe them to the end of the year! Another unhelpful member of staff said she ‘understood’ why I was annoyed at the cost, but she clearly didn’t ‘understand’ at all – no one “understands” that it is fair to charge a customer for the year with no provision of a service. My ‘complaints’ phone call was a message to call them back! Great customer service! They obviously have so many complaints they only have time for one call. AVOID LIKE THE PLAGUE
Clifford Chance to handle Shell’s appeal against sensational defeat in the Milieudefensie case
The following are translated extracts from an article published on 19 May 2022 by the Dutch financial newspaper, the fd.
By Martijn Pols and Joris Polman.
Oil company Shell has set aside house lawyer De Brauw Blackstone Westbroek after the sensational defeat against Milieudefensie. Exactly one year ago, the judge forced Shell to tighten up its climate policy.
Shell appealed but had no confidence in a good outcome with De Brauw by its side. Lawyers for British Clifford Chance can now make another attempt.
Absolute terrible company. Don’t get Broadband with this company, they recently took over Post Office Broadband….. and ruined it. They are a complete rip-off.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Plumster: Location North Lincs: Date 2022-05-12
Comments
Absolutely useless. My 80 year old mother has been constantly chased by them for payments she has already made and threatened with being cut off – happens every month. When you try and phone customer services they don’t know what they’re doing – you have to wait over 45 minutes to get through and they usually cut you off anyway. It’s nothing short of harassment – I’ve never known such a useless company
“Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners.”: “customer service received from them, was charged for 3 months broadband even though i had switched supplier, takes 3-4 hours to get an agent online…”
13 MAY 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Utterly shocking customer care
Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners.
Evening Standard
Wall Street activist Dan Loeb says Shell risks becoming ‘tarnished’ unless it heeds his break-up call
Loeb’s Third Point Investors has been pushing for a break-up of Shell, calling its current business ‘confusing and unmanageable’
By Oscar Williams-Grut City Editor @OscarWGrut: 9 May 2022
The Wall Street activist pushing for a break-up of Shell has raised his stake in the business and said the oil giant risks becoming a “tarnished legacy brand” without reform.
30 November 2023: Posted by John Donovan
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Extremely slow broadband for 10 months, not fixed. I have had slow broadband well below the guaranteed speed for 10 months and Shell Energy have not been able to fix it. They have tried sending about 4 or 5 engineers but have not fixed the problem. Gurps, who I have been dealing with most recently, has been friendly and polite, alth… Read more
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