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Terrible Shell Broadband Wi-Fi, virtually unusable

Jul 31st, 2023
by John Donovan.
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31 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I have had terrible Wi-Fi, it’s been virtually unusable

In all my years using broadband, this has been by far the worst Broadband I have ever, ever experienced. It has been impossible to stream the most basic movie on an iPad. Even the online newspaper stops and if you buy this. Get used to the swirly circle, as it’s all you ever see. Shockingly bad. Wi-Fi is virtually none existent. I’ll be amazed if I can send this review without it stopping and losing all the data.

Broadband that never materialised

Broadband that never materialised! Terrible customer service. Transfered from department to department. Each tech support blaming the other. Eventually blaming a fault on the line which mysteriously appeared when Shell took over!? THERE IS NO FAULT ON MY LINE. Oh and now illegally trying to charge me over £300 for cancelling early even though I’m still in the 14 day cooling off period!? Disgusting.

Absolute bunch of liars

I have been with this company twice in recent years and have found them wanting on both occasions. They have held on to my money that was in credit, lied to me on numerous occasions that it had been paid out, even told me a cheque had been issued but still no refund. Lied to me that I had accessed my account when it was them. I still do not have resolution after 5 months. They have refused to log a complaint until last month and have had nothing but what can be described as abuse. It will be a good day when this business is sold. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Shell’s terrible broadband customer service

Jul 25th, 2023
by John Donovan.
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25 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Terrible broadband customer service

Terrible broadband customer service. They have zero flexibility and no intention to please customers. Seems like a good deal at first, but they won’t offer end-of-contract deals. Shell also increases prices in the middle of the contract. Went from paying £17 to £30 per month. Avoid at all costs. Believe me, you will end up paying more than what is shown on the price comparison sites.

Worst company with utterly ridiculous customer service

After breaking so many promises, FINALLY shell energy manage to connect my broad band on 20/07/2023. The Original date was 04/07/2023. In between this period not a single day Shell rang me and gave me any update. I made phone calls so many times to get the update. They always replied some one from complain handling team will contact with me and that never happened. Even after this review you may find a Reply from Shell that they are sorry for my experience and always strive to provide legendary customer service. It is a joke, they are legend to provide worst customer service and they are unbeatable. The internet speed is very poor and i barely get any signal in my living room. Than you for taking time to read my review it will save you from a Fraud company like Shell. I have couple of thousands of earning and other loses after switching to them and mental stress is endless. Please ask your friends and family not to take their service. read more

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Utterly Crap Shell Broadband

Jul 17th, 2023
by John Donovan.
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17 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Possibly the Worst Broadband Service Ever

I cannot find words to describe how utterly crap Shell Broadband is. In all my years I have never experienced such an appalling service. Every evening it would vanish at midnight when I needed to work. Why? No other provider does this. Constantly dropping out, it is an unreservedly derisory service. If it’s not enough to be screwing the planet and raking in vast profits in a cost-of-living crisis (oh and also still trading gas with Russia), they can’t even operate a half descent broadband service. At your own peril… read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Do not trust Shell Broadband

Jul 9th, 2023
by John Donovan.
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They have left me so frustrated and have wasted so much of my time that I do not actually have the energy or the will to detail the extensive list of crimes committed by this company but I did have to write something.

Posted July 9, 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

New customer no phone or broadband for 1st three days

New customer. Went live yesterday. No Internet or landline since. Found out after third phone call from my mobile phone that Shell had sent wrong router. 48 hours to get correct one. Not a good start. Don’t understand why phone not working.

Never write reviews but this was the…

Never write reviews but this was the worst customer service I’ve ever encountered, they messed up my order, then I tried to ring eveylry day for a week to sort it out and they were just cutting me off, I finally got through to someone and they said they’d look into it for me, then I get an email saying it was cancelled, I should of only been a couple days without Internet, but I had to change providers now I’m 3 weeks. Avoid read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Shell, you are an appalling company of blatant lies, deceit, fobbing off and misinformation

Jul 4th, 2023
by John Donovan.
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4 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Failed broadband activation- Third complaint

Activation date 27th June – No broadband. No updates, apologies from Shell, no emails, no notifications. I complained on this forum yesterday and requested to speak to a manager. I was told by Sara I would receive a call from the team as soon as possible. Sat in all day yesterday and of course received no calls whatsoever…

I’ve now had to resort to contacting Openreach for updates…

Shell, you are an appalling company of blatant lies, deceit, fobbing off and misinformation. Shame on you. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Apsolute rubbish the worst internet provide ever

Jun 28th, 2023
by John Donovan.
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28 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish the worst internet…

Apsolute rubbish the worst internet provide ever, talk talk and now internet much better. Shell internet doesn’t work at all, they give you little to no internet, then charge you for months of internet you’ve not received rubbish company with rubbish customer service!!!!

Stay away from shell broadband

I am currently sitting on hold, it’s been 40 mins and this is my 3rd attempt to get through. First attempt Shell offered me a call back, I agreed to this. My phone rang twice as I went to answer it cut off. Second time I was on hold for 5 – 7 mins the phone began to ring and I was hung up on. This company clearly does not value its customers. Now for the reason I am trying to contact Shell. I signed up to their broadband with average advertised speed of 67mbps. I knew I would not get those speed where I live, but I knew I should be receiving 32mbps. My internet went live on the 12/06 And I have not received anything over 18mbps. Whilst writing this review I have finally managed to speak to a operator from Shell who is less than interested in helping me. I was told I’ve had looked at other speeds in your area and 16 – 24mbps is the going rate. How is it with my previous provider I could get speeds of 32mbps? The same lines are being used. I will be cancelling my contract with Shell and I will be going back to my previous provider. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

I foolishly moved to Shell for my broadband

Jun 21st, 2023
by John Donovan.
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21 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I foolishly moved to Shell for my…

I foolishly moved to Shell for my Broadband because they were the cheapest, big mistake. The last 2 days my download speed has been 0.5. Constantly buffering and saying Something went wrong! It is Fast BB but we recently had fibre cables laid. I spoke to 2 customer service chaps who said they weren’t able to offer fibre yet. Querying my speed the maximum is 1.2 which according to Shell is sufficient for my needs as I am a low user!!! Websites take forever to load. As I am out of Contract, I am jumping ship and getting Fibre from another Company. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Unreliable Shell Broadband

Jun 2nd, 2023
by John Donovan.
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1 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Unreliable Broadband

I’ve never had so much down time with a broadband provider. Earlier in the year, it was out of action for 2 weeks. A month ago it was hit and miss for 2 or 3 days. Tonight it’s gone again. Connecting and then immediately disconnecting every minute. As soon as a device connects to the router, the router drops it’s Internet connection or reboots itself completely. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Shell Energy customer service staff rude and unhelpful

May 21st, 2023
by John Donovan.
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21 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Do not use shell broadband & phone

Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them

DO NOT USE SHELL ENERGY

I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

At least Dick Turpin wore a mask

May 16th, 2023
by John Donovan.
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16 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely CRAP

Absolutely CRAP. Being charged for phone calls I did not make have been transferred 6 times so far and the last person played silent… bunch of jokers I’m absolutely FUMING..!!!

At least Dick Turpin wore a mask

As a household in Orkney that runs of “green energy”, so an all electric household the service and pricing from Shell is horrendous. Due to being a high usage household we are finding that despite submitting meter readings on time, we are not being billed at the end of the month. Apparently Shell blocks the account, so no bill is sent. Until the next month when Shell kindly bill you for 2 months worth of electricity. I only found this out about bill blocking by calling up speaking to a sarcastic little @@@@ employed by them. If Shell are going to not bill customers who have high usage, an email would probably help. Instead Shell left me with a 2 month bill for just over a £1000. Is it a coincidence that I also refuse to pay by direct debit? Is it coincidence that just after my call to Shell, I get an emailing about paying by direct debit? I only actually found out about the account blocking of high users by raising a complaint. Dreadful company, milking the working man dry. Scum of the earth. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Shell Energy’s Failing Business Draws Feeble Interest from Rivals

May 12th, 2023
by John Donovan.
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Shell Energy’s Failing Business Draws Feeble Interest from Rivals

Posted by John Donovan:  May 12, 2023

In a desperate attempt to salvage the sinking ship that is Shell Energy, three of Britain’s largest power providers have reluctantly shown some interest in acquiring the oil giant’s floundering UK retail business, which has been drowning in poor returns for quite some time, according to sources close to the process.

Octopus Energy and Ovo have submitted bids for Shell Energy, but let’s be honest, it’s more like vultures circling their dying prey. British Gas, the retail arm of Centrica, also threw in a half-hearted bid, although it remains uncertain whether they have any genuine interest. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Do NOT join Shell Energy it will be your worst nightmare

May 8th, 2023
by John Donovan.
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POSTED 8 MAY 2024

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Another worthless response from Shell…

Another worthless response from Shell claiming they have settled the ombudsman decision by way of credit.
This saga is nearing its first anniversary now and Shell who have made first quarter profits in 2023 of £7 billion continue their refusal to settle what they owe me… a mere £1083.65.
They continue their pursuit of this supposed debt with threatening phone calls always early morning and written correspondence. Absolutely disgraceful. Either they think I’m stupid or they are..with the responses they offer to my complaint. The responses they offer are fundamentally wrong and if their billing experts consider there response is correct I would suggest they consider a career change.
Do NOT join Shell it will be your worst nightmare, nothing short of daylight robbery. You have all been warned. Act 374080 read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Shell Energy zero regard for its customers

May 3rd, 2023
by John Donovan.
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3 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting

Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience.  Regarding  your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customers read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

AVOID THE CLOWNS AT SHELL ENERGY BROADBAND

Apr 29th, 2023
by John Donovan.
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29 April 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

***AVOID***

Absolutely useless! Not a brain cell between them! Keep getting told someone will call me back, which never happens, then when you call them they’re attitude is absolutely stinking! If you’re looking for a broadband provider, AVOID THESE CLOWNS!

Terrible service!!!!!!

Terrible service!!!!!!! their website doesn’t allow for inputting meter readings in Jun 2022 to Dec 2022. Then i called them and provide meter readings I’m still getting estimated bills. And then i submitted the readings online in recent months. They mentioned that they never received the accurate the meter reading in until this month, and provide inaccurate bill for over the last 10 months. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Without internet for a week!!!

Apr 22nd, 2023
by John Donovan.
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22 April 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

The worst technical service EVER!

Shell energy has the worst technical service and customer service. I have exams and I am without internet for a week!!!

Shell broadband used to be decent

Shell broadband used to be decent. Now it is a pile of rubbish, not worth paying for. Junk.

Stressful shambles

Stressful shambles. I was transferred to Shell Energy broadband from Post Office Broadband and initially it seemed ok. When I had an issue with my connection it was obvious a cable outside needed replacing and an engineer agreed. I was told I wouldn’t be charged but it appeared on my bill. I couldn’t get through on the phone or web chat but emailed and after 3 attempts there was an apology and I was told not to pay. Then another payment demand. Then another apology. Now I’ve just been contacted by a debt collection company. Talk about stressful! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.

Shell Energy Incompetence at every level

Mar 27th, 2023
by John Donovan.
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27 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish lying thieving company

Aboslute rubbish lying thieving company this is how incompetent shell are i have been speaking and emailing them for three months now they don’t have a clue and thats why people are being ripped off I myself have had three accounts with shell all owing money at different levels at each account yet I have no contract with them ever and they are still demanding money from me read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net, and shellwikipedia.com, are owned by John Donovan - more information here. There is also a Wikipedia segment.
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