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Posted in: Ben van Beurden, Royal Dutch Shell Plc.
Tagged: Ben van Beurden · North Sea Oil · Royal Dutch Shell Plc · Scotland
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Broadband Service is Appalling
I ordered shell energy broadband on nov 2. I was promised connection the following week. They initiated the direct debit. I called the following week and was told router would arrive on 13 and service would go live on 17. No further email or communication until 20 when I was told service would start on 30th. Spent 10 minutes waiting on phone line and spoke to a polite assistant who was absolutely useless in solving my problem. Avoid this unprofessional and chaotic… Read more
30 November 2023: Posted by John Donovan
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Extremely slow broadband for 10 months, not fixed. I have had slow broadband well below the guaranteed speed for 10 months and Shell Energy have not been able to fix it. They have tried sending about 4 or 5 engineers but have not fixed the problem. Gurps, who I have been dealing with most recently, has been friendly and polite, alth… Read more
The worst ever
I used shell broadband. It was by far the worst broadband provider ever! The internet did not work most days. I had their super fast broadband and it dropped out constantly. Watching a movie was awful with the constant buffering. Customer support was super slow. Now their going to charge me for the useless router which I have sent back.
Date of experience: 21 November 2023
The worst ever
I used shell broadband. It was by far the worst broadband provider ever! The internet did not work most days. I had their super fast broadband and it dropped out constantly. Watching a movie was awful with the constant buffering. Customer support was super slow. Now their going to charge me for the useless router which I have sent back.
Date of experience: 21 November 2023
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I would like to thank Herr Beurden for taking an interest in the future of Scotland however I did find it very strange for him to not publicly state that an Independent Scotland is the best option. The reason I find the statement of Mr Beurden strange is that Scotland is very much Pro EU whilst Mr Cameron has indicated that he intends holding a referendum on the continuation of remaining within the EU. Even if Mr Cameron is misleading the people of the UK they also have the UKIP, whose membership is increasing daily, stating they are going to leave the EU. Now the fact that the departure of the UK from the EU I do believe this would not be in the favour of your Company. It may be prudent to change your stance and give full backing to the people of Scotland and their call for independence.
I would like to thank Herr Beurden for taking an interest in the future of Scotland however I did find it very strange for him to not publicly state that and Independent Scotland is the best option. The reason I find the statement of Mr Beurden strange is that Scotland is very much Pro EU whilst Mr Cameron has indicated that he intends holding a referendum on the continuation of remaining within the EU. Even if Mr Cameron is misleading the people of the UK they also have the UKIP, whose membership is increasing daily, stating they are going to leave the EU. Now the fact that the departure of the UK from the EU I do believe this would not be in the favour of your Company. It may be prudent to change your stance and give full backing to the people of Scotland and their call for independence.