Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Posted 4 Feb 2020.
I have tried three times to talk to someone about my account today, and the only loop I end up in is your telephone loop. I have asked to be passed to a supervisor/manager, and both Kyle and Shahid on separate calls put me back into your telephone loop, which is never answered. I have emailed customer services and not yet been contacted back. Their chat line is automated, or seems to be, and I am completely unable to chat to anyone who can help me. Their service levels are appalling.
Just answer your phone! All I want to do is provide my new meter readings after a home move. I’ve tried 4 times to get in touch, I’ve been on hold for hours, the line has gone dead, the callbacks have never happened. Get more staff & answer your phone!!! Thanks for your reply Becca, unfortunately the home move cannot be completed online as per the information on our account… I wish it was an option as I wouldn’t waste my time on hold. I will email you now, I hope to get this resolved today.
And according to shell this is correct based on my metre readings (false)I’ve switched over to A different energy supplier who are half the price of Shell energy and more reliable.Do not waste your time or money with shell energy, go with a more reliable, cheaper provider.
Have tried on 4 occasions to ring up and pay , automated service out of order, been on hold over 40 minutes, no email sent as have no password for online account, diabolical company, glad I changed to a different supplier, if someone would like to call me I can pay.I have used email before and know to check in the junk email, thanks for your really helpful reply
Me again this company is a Bunch of…
Me again this company is a Bunch of cowboys a joke of a company ask me call 01789 405060 to pay a balance which is incorrect and been waiting for someone to call .e back as promised for last 2 weeks , the person answered and as usual cant help as system is down this company should not be in business they are rubbish
Shell energy….. Further response
Shell energy…… OMG where do I start??
My elderly mother took over a supply with Shell energy from a tenant in her rental property. As soon as the tenant left (18th Dec 19) my Mum phoned and advised Shell she would now be paying for the energy at the property and gave them her details for billing/correspondence. On Sat 1st Feb she received a letter from a debt collection
agency which she then rang to be told she HAD to pay £79 by card instantly or she would be taken to court forthwith…… What!!
She has had no correspondence from Shell whatsoever to ask for payment/discuss bill as she would have given any meter readings and paid there and then.
Following this both she and I have made several attempts to ring Shell on Saturday (1 hr per call) before giving up. I have then tried again today (Mon) and waited an hour and 50 mins before giving up. No online help available, automated response by email. Discusting treatment of customers.
This is probably the worst company I have had the displeasure in dealing with! I say dealing with but you will not be able to deal or speak with anyone at all, even to pay your bill!
Thank you for your reply below Becca,
It’s a huge shame that Shell energy can make effort to reply to a trust pilot review but can’t answer the phone! I have tried again this morning as you suggested, no contact details are available on your website other than your virtual assistant (which BTW is next to useless) and I have spent another large part of the morning hanging on the line again with no joy!
No good enough by half!!
You have sent a debt agency to bully an elderly disabled lady without even contacting her about her account/bill and its an absolute disgrace!
Never have I dealt with such an horrendous company that are uncontactable.
Dont have anything to do with this company
since the beginning of december 2019 i have been trying to get a bill that they sent me for over a £1000 for one month sorted out .
Having sent them readings to conferm that the meter is set up incorrectly (as requested by them) and following up and waiting on the phone for over an hour each time i ring thay still have not sorted this out.I only found out that the readings had not been passed to the correct department when i called to find out about the progress of my complaint.
After being assured that it would be put on hold i have received two demands for payment without any breakdown/explanation of the bill even though i have continued to pay my avarage bill throught this process, in fact the bill has gone up by £400.The departments do not appear to talk to each other.
all you get if you press the contact us button is a virtual assistant
(computer) not a real person so you are forced to ring and wait for over an hour to speak to somebody.
I am switching suppliers even though the £30 exit fees. I am not feeding white collar robbers.Shell replied (just read below their answer):
“the engineer will leave a card which confirms necessary details”
A fake day is written on the card and on the sticker on the meter, they took care to arrange the appointment over the phone, and confirm with phone text messages, and I discussed my case with Shell before publishing the review. It is ORGANISED WHITE COLLAR CRIME.
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
