We’re closely following government advice on COVID-19 (coronavirus) as the situation develops. We want to make sure we continue to give our customers all the support they need, while still protecting the wellbeing of both our staff and customers.
You can manage your account as normal by logging in or using our app. Where possible, please do this in the first instance.
If you’re in need of urgent support, you can call us on the relevant number below. It might take a little longer for us to answer, but we’ll make sure you speak to a member of our team.
If your issue is less critical, we can help on live chat and email – just follow the links below.
We’ll also keep this page updated as the situation changes.
Need to contact us?
Energy customers
If you’d like to make a payment, submit readings or view your bill, you can do this on your online account.
Broadband customers
If you’d like to view your bill or manage your account you can do this on your online account.
Log in to your broadband account
Online chat
The quickest way to speak to us during this time is to use online chat.
Our online chat is available:
Monday – Friday: 7am – 9pm
Saturday: 9am – 5pm
Sunday: Closed
You can email us at:
[email protected]
Telephone
If you need to talk to us on the phone, please be aware that you may need to wait longer than usual
Energy customers
03300945800
Lines are open:
Monday – Friday: 8am – 6.30pm
Saturday: 9am – 4pm
Sunday: Closed
Prepayment energy customers
03300945802
Lines are open:
Monday – Friday: 8am – 8pm
Saturday: 9am – 4pm
Sunday: Closed
Broadband customers
03300945801
Lines are open:
Monday – Friday: 8am – 8pm
Saturday: 9am – 4pm
Sunday: Closed
Got a question?
Help and answers to common questions
Useful links
Vulnerable customers
If you believe you’re in need of extra support, then you can apply online to our Priority Services Register. This helps us identify our vulnerable customers, and you could be entitled to extra help because of your unique circumstances.
In case of emergency
Emergency contact information and advice for your gas and electricity supply
Prepay energy customers
Advice for our customers with Prepayment meters
Payments
If you’re concerned about managing your payments during the next few weeks, you can talk to our dedicated team who can help.