Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 24 hours: “Avoid them! Overcharged me and lied but the Ombudsman sorted it. Shell declined to switch me, then continued to overcharge me, lie to me about switching happening and then threatened debt collectors if i didn’t agree to their terrible, high tariff terms. I let the Ombudsman deal with them and won, they now owe me. Terrible company, highly incompetent customer service.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 April 2021. read more

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Complete shambles from, day 1. I really don’t enjoy writing negative reviews, but unfortunately there’s nothing positive to say about my experience with Shell Energy. From day 1 I’ve had issues… All of this has amounted in hours of my time on the phone to incompetent staff (clearly a lack of training)…”: “Avoid this company at all costs!”: “BAD BAD BAD BAD BAD” read more

Daniel Jones: 27 Mar 2021, 22:15

BRITAIN’S biggest energy firms are set for a £1billion windfall as they hike prices for hard-pressed loyal customers from Thursday.

Around ten million families on standard tariffs — many already with money struggles as a result of Covid — face bill rises of almost £100.

It comes after energy regulator Ofgem raised the price cap on standard variable tariffs.

They are the contracts that most people will be on if they have not switched supplier in the past year or so. read more

Extract from current Shell Energy customer review posted on Trustpilot: “Awful for broadband. Based on my experience as a broadband customer, I would give Shell 0 stars if it was an option. Not sure any of the staff know what is going on and if they do, they don’t communicate it to anyone. They are completely incompetent at installing and providing internet.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 March 2021. read more

Over a million UK energy customers who switched providers overcharged

Ovo and Shell were identified as the worst offenders.

Lucy Harley-McKeown: Tue, March 2, 2021, 4:35 PM

More than a million UK energy customers that switched providers could have been overcharged due to errors made by suppliers.

According to Ofgem, the sector’s biggest suppliers made mistakes, including Ovo Energy, Shell, British Gas, E.On, EDF, Npower, Scottish Power, SSE and Octopus.

Ovo and Shell were identified as the worst offenders. read more

Shell puts electric charge into green energy future

Royal Dutch Shell plans to operate as many as 2.5 million electric vehicle charging points globally by 2030 under a new emissions-reduction strategy that will see its oil output decline.

The Anglo-Dutch oil giant sought to flesh out its 2050 net zero emissions goal with a plan to focus on customer-facing business such as electricity sales, rather than power generation like its peers. It intends to operate half a million charging points by 2025, up from 60,000 today, and could increase this to 2.5 million by the end of the decade. read more

Some extracts from current customer comments posted on Trustpilot: “DO NOT USE SHELL ENERGY! THEIR CUSTOMER SERVICE TEAM IS APPALLING. Long wait times! Long hold times! Lack of communication skill. Rude. Have to keep chasing. Contradicting bills and messages from different agents.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 JAN 2021. read more

Shell to acquire UK’s largest electric vehicle charging network

By Reuters Staff: JANUARY 25, 2021

(Reuters) – Royal Dutch Shell said on Monday it was acquiring the owner of the UK’s largest public electric vehicle charging network, ubitricity, for an undisclosed amount.

The deal for the company that has over 2,700 on-street charge points in the country is expected to be completed late this year.

Electric vehicle sales are set to continue to soar in 2021, industry analysts and car distributors have said, as more models are brought to the market and governments push for use of cleaner energy to achieve climate goals. read more

Some extracts from current customer comments posted on Trustpilot: “The broadband service is a joke. Been with them on an 18 month contract, and every single day there has been an issue. Sometimes dropping out 50 times a day. They know they are terrible but as long as they remain unpunished, they will continue their fraudulent activities. Avoid at all costs.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 31 December 2020. read more

Shell Energy posts £32m loss as ‘unsustainable pricing’ draws customers away

Molly Lempriere: Deputy Editor, Current±

Shell Energy has posted an almost £32 million loss for 2019, pointing to falling customer numbers as competition in the sector remains strong.

In the company’s financial results for the year ended 31 December 2019, the company’s loss before tax sits at £31,538,000, a dramatic increase from £20,994,000 the year previously.

Operating loss also grew, hitting £26,765,000 in 2019 compared to £20,302,000 in 2018 driven principally by “adverse market conditions” the company noted. No dividends were paid in 2019 compared to £5,000,000 in 2018. read more

Shell Energy losses rise as customers seek cheaper deals

Shell Energy Retail, which was rebranded from First Utility in March last year, blamed a “very difficult competitive environment”, in which it said that many companies were offering unsustainably cheap prices. He said that 26 suppliers had left the market in recent years, leaving behind £300 million in unpaid debts. read more

Some extracts from today’s customer comments posted on Trustpilot: “The service has been diabolical and the response to emails slow and unhelpful. Please avoid…”: “the actual broadband is terrible – lots of dropped connections, outages and slow speeds.”; “Useless and immoral company”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 December 2020. read more

EXTRACT FROM SCOTTISH SUN ARTICLE PUBLISHED 15 SEPT 2020

ALMOST 700,000 people have lost their jobs since the start of the pandemic, official figures reveal.

There are now 2.7million Brits claiming unemployment benefits — a leap of 120 per cent since March, when lockdown began.

The latest jobless total, announced yesterday by the Office for National Statistics, means the unemployment rate is at 4.1 per cent, up from 3.9 per cent previously.

And with five million workers still on furlough, experts are warning of more devastating losses when the scheme comes to an end next month. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1st Sept 2020.

Unethical, dishonest, greedy & dishonourable

Unethical (persuaded 85 year old to switch whilst shopping in Asda). Misleading (direct debit fell far short of usage & so accumulated a huge debt). Dishonest (agreed her repayment proposal & then additionally took an extra £100 by direct debit). Greedy (want to charge an exit fee). Dishonourable (blocked her move to another energy provider). Unreasonable length of time to get through to customer service. Agents pleasant & sympathetic but they have no authority.

Don’t trust! They lied to my face to get me to switch to them!

I switched to shell because they told me the standing charges were a lot less than I was initially paying and trusted I was being told the truth as it was face to face in my own gome. I never had anything to show me the rates and couldn’t access my online account for months and when I finally could I realised I was paying more than double! When I contacted them they told me as it was a face to face sign up there was nothing they could do as it was my word against their’s! So far in 8 months it cost me about £400 more than if I’d stayed with British gas so I would definitely not trust or recommend them ever! read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 August 2020.

Switched over to shell for all utilities and broadband

Its been the worst customer service ever
they do not respond to emails, they take hours to answer a call
they did not resolve the problem of my complaint of being over charged. Dont make the same mistake as me. go elsewhere

Left hand doesn’t know what…

So far the left hand doesn’t know what the right hand is doing.

I’m trying to switch via uSwitch and now over 26 days later I’m still attempting this. Shell energy are telling uswitch I don’t have a Economy 7 meter but an Economy 10 meter instead.

However when I ring up shell energy and speak to sales (Sean) they tell me I have an Economy 7 but they cannot offer me the tariff on uSwitch directly. read more

UK energy firms using debt collectors despite coronavirus agreement

The government and energy firms had agreed that no customers should be cut off during the lockdown. Photograph: David Burton/Alamy

Jillian Ambrose: Sun 26 Apr 2020 14.45 BST

Britain’s energy suppliers are continuing to use debt collectors to chase unpaid bills after promising to help households during the coronavirus pandemic by offering payment plans to struggling customers.

Under an agreement with the government, energy suppliers are expected to identify customers who might be in financial distress and offer to reassess, reduce or pause bill payments to help “reassure” homes during the coronavirus lockdown.

But many households and small businesses with outstanding balances on their energy accounts may still be targeted by debt collectors with warnings that action may be taken against them if they don’t pay their bills. read more