May 25th, 2021
by John Donovan.
Comments are off for this post
Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “Shambles…”: “Shell have been completely useless right from the start…”
May 14th, 2021
by John Donovan.
Comments are off for this post
Energy firms hound customers over money they don’t even owe
Homeowners threatened with debt collectors over incorrect bills
By Will Kirkman: 14 May 2021
Martin Stanley, 48, from Leicester, was forced to pay nearly £400 after being threatened with debt collectors and a default against his credit file by SSE, after it incorrectly increased his final bill.
Mr Stanley had tried to switch from SSE to Shell Energy, but after submitting a final reading, was told that it was too low compared to industry data. Shell then based his starting reading on the “estimated usage”. This meant Mr Martin suddenly owed £675 to his old supplier.read more
Extracts from a Shell Energy customer review posted on Trustpilot: “Similar experience to so many other people; believe the reviews. Shocking customer service, expensive rates, appalling provider.”
Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 April 2021.read more
Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 24 hours: “Avoid them! Overcharged me and lied but the Ombudsman sorted it. Shell declined to switch me, then continued to overcharge me, lie to me about switching happening and then threatened debt collectors if i didn’t agree to their terrible, high tariff terms. I let the Ombudsman deal with them and won, they now owe me. Terrible company, highly incompetent customer service.”
Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 April 2021.read more
Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 48 hours: “Complete shambles from, day 1. I really don’t enjoy writing negative reviews, but unfortunately there’s nothing positive to say about my experience with Shell Energy. From day 1 I’ve had issues… All of this has amounted in hours of my time on the phone to incompetent staff (clearly a lack of training)…”: “Avoid this company at all costs!”: “BAD BAD BAD BAD BAD”read more
Extract from current Shell Energy customer review posted on Trustpilot: “Awful for broadband. Based on my experience as a broadband customer, I would give Shell 0 stars if it was an option. Not sure any of the staff know what is going on and if they do, they don’t communicate it to anyone. They are completely incompetent at installing and providing internet.”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 March 2021.read more
More than a million UK energy customers that switched providers could have been overcharged due to errors made by suppliers.
According to Ofgem, the sector’s biggest suppliers made mistakes, including Ovo Energy, Shell, British Gas, E.On, EDF, Npower, Scottish Power, SSE and Octopus.
Ovo and Shell were identified as the worst offenders.read more
Royal Dutch Shell plans to operate as many as 2.5 million electric vehicle charging points globally by 2030 under a new emissions-reduction strategy that will see its oil output decline.
The Anglo-Dutch oil giant sought to flesh out its 2050 net zero emissions goal with a plan to focus on customer-facing business such as electricity sales, rather than power generation like its peers. It intends to operate half a million charging points by 2025, up from 60,000 today, and could increase this to 2.5 million by the end of the decade.read more
Some extracts from current customer comments posted on Trustpilot: “DO NOT USE SHELL ENERGY! THEIR CUSTOMER SERVICE TEAM IS APPALLING. Long wait times! Long hold times! Lack of communication skill. Rude. Have to keep chasing. Contradicting bills and messages from different agents.”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 JAN 2021.read more
Shell to acquire UK’s largest electric vehicle charging network
By Reuters Staff: JANUARY 25, 2021
(Reuters) – Royal Dutch Shell said on Monday it was acquiring the owner of the UK’s largest public electric vehicle charging network, ubitricity, for an undisclosed amount.
The deal for the company that has over 2,700 on-street charge points in the country is expected to be completed late this year.
Electric vehicle sales are set to continue to soar in 2021, industry analysts and car distributors have said, as more models are brought to the market and governments push for use of cleaner energy to achieve climate goals.read more
Some extracts from current customer comments posted on Trustpilot: “The broadband service is a joke. Been with them on an 18 month contract, and every single day there has been an issue. Sometimes dropping out 50 times a day. They know they are terrible but as long as they remain unpunished, they will continue their fraudulent activities. Avoid at all costs.”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 31 December 2020.read more
Shell Energy has posted an almost £32 million loss for 2019, pointing to falling customer numbers as competition in the sector remains strong.
In the company’s financial results for the year ended 31 December 2019, the company’s loss before tax sits at £31,538,000, a dramatic increase from £20,994,000 the year previously.
Operating loss also grew, hitting £26,765,000 in 2019 compared to £20,302,000 in 2018 driven principally by “adverse market conditions” the company noted. No dividends were paid in 2019 compared to £5,000,000 in 2018.read more
Shell Energy losses rise as customers seek cheaper deals
Emily Gosden, Energy Editor: Losses at Royal Dutch Shell’s British household energy supply venture deepened to £32 million last year as it battled to stop customers leaving for cheaper rivals.
Shell Energy Retail, which was rebranded from First Utility in March last year, blamed a “very difficult competitive environment”, in which it said that many companies were offering unsustainably cheap prices. He said that 26 suppliers had left the market in recent years, leaving behind £300 million in unpaid debts.read more
Some extracts from today’s customer comments posted on Trustpilot: “The service has been diabolical and the response to emails slow and unhelpful. Please avoid…”: “the actual broadband is terrible – lots of dropped connections, outages and slow speeds.”; “Useless and immoral company”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 December 2020.read more
EXTRACT FROM SCOTTISH SUN ARTICLE PUBLISHED 15 SEPT 2020
ALMOST 700,000 people have lost their jobs since the start of the pandemic, official figures reveal.
There are now 2.7million Brits claiming unemployment benefits — a leap of 120 per cent since March, when lockdown began.
The latest jobless total, announced yesterday by the Office for National Statistics, means the unemployment rate is at 4.1 per cent, up from 3.9 per cent previously.
And with five million workers still on furlough, experts are warning of more devastating losses when the scheme comes to an end next month.read more
Impossible to move home with them: I recently moved from a home where I was a Shell Energy customer, to a home that is also supplied by Shell Energy. After 5+ calls and emails promising me my account and most importantly, my tariff, would be carried over, they have failed to do so and they are now ignoring my emails. Their customer service is absolutely diabolical.
Truly awful cancellation experience: Firstly i have no problem with the broadband quality and general customer service but i have just had a horrendous experience trying to cancel my contract in favour of virgin. i made it very very very clear i just wanted to cancel but the bloke insisted endlessly on try to persuade me otherwise to the point where i was getting proper stressed out. i won't ever go back to Shell
Rubbish Company: Where do I start ... AGAIN! Just received ANOTHER message from you regarding my account! Advising me to contact debt management company!. I am, as I keep TRYING to tell you, I'm on Universal Credit but, at the moment I've been sanctioned until the end of July, and also have a hardship fund payment of £*** which I have to pay back until next February! I have no money for all my usual bills off-line this one, so maybe YOU can tell me how I'm supposed to pay this bill with no money! I can't even afford to buy food to last me a month. I have NO MONEY! If Green Star Energy I ad sorted out this problem in the 1st place, I wouldn't be in this mess! Unfortunately I don't have a money tree in my garden, not do I have a money making machine. I'm as poor as a church mouse! I haven't had enough money for 3 years now!
Is anyone else having problems with this company?
I'll say no more!
Sylvia Holmes: Was with the Post Office broadband until Shell took over.
Was emailed to activate my account which I did , WiFi went off.
Called several times was kept waiting for someone to answer, must now total 4 hours +.
Eventually Ayisha answered must be a fault on the line from the exchange. Then router not recognised! Engineer appointment was made for 31/5/22 — 8am till 1 pm
No show.
Rang again why no show..Naeem says I’ll transfw you to the technical team ..was cut off.
Emailed customer help, reply line is ok , reset your router with a pin, check your wires are fully in the plug.
Pat, said she will contact outreach either Tuesday or Wednesday.
Meanwhile I’m without WiFi?
What’s occurring Shell?
Bogus Group: The Offshore Alliance and the Electrical Trades Union (ETU) have both served Shell with formal notice that industrial action will commence on the Prelude FLNG facility on 10 June.
Awful company who don't listen or care about customers!: I've had an utter nightmare with Shell. After I inherited my fathers house in Jan they have been nothing but trouble.
I called them within a week of the house being put in my name and told them I do not live near the house and to put the account in my name and send any bills to my address. I made it very clear that I would be paying any bills, was happy to do so, and where to send them. Fast forward to early April, we visit the house to find bill after bill addressed "to the occupier".
Again I got in touch right away and told them the NEED to put the account in my name as I won't be visiting the house again as it was set to sell at the end of April. I spoke to a representative who said "No worries, just call us when the house sells and we will settle the account". I did just that and paid them. However I've checked my credit score and have multiple negatives which are now preventing me getting a mortgage. As if dealing with the death of a parent isn't difficult enough Shell have now prevented me getting a mortgage for the next 7 years!!
Awful customer service: Awful customer service that won't talk about your complaint. I have never come across such an evasive company before. Can't wait to change provider!
Nothing Positive about Shell Energy: Smart meter fitted which fail to register and Shell just estimate bills which overcharge me and in this time of crisis I can do without the grief. The app is useless and keeps failing and you have to log in through the website. Good you may think but no, get regular massages advising data like account information is unavailable. Ofgen transfered me to this company last year when the company I was with went south, maybe they need to look at the suppliers and see if they can indeed look after customers or if they are just profiteering from the energy crisis. I would never recommend them to anybody and cant wait for the day that I can transfer to another supplier.
App is rubbish: App is rubbish. Never loads the actual usage. Fails to upload details from my smart meter - gas and electricity. Never shows statements. Deleted and reinstalled the app. No joy. Very poor. My smart meter mini display is fab - app rubbish
Shell mucked up everything: Worst Company EverI used to be with Post Office broadband, had the unfortunate situation to be sold to Shell, mucked up everything about swapping over, meant to have caller Id for personal reasons did not happen, another muck up cannot get through to customer lack of service had to cancel DD to hopefully get resolution but will impact my credit rating, do not use this company awful.
Thank you for your reply but I am not prepared to wait the usual 50 minutes to try to get through to your customer line, sure it helps your profits.
I have to work to pay my bills and calling during work hours is not appropriate, to prove your excellent customer service, tongue in cheek sort my caller Id within 24 hours lol, also guarantee no interruption in service and my credit rating won’t be impacted I might change my mind
After leaving a previous negative review about how bad shell energy is Shell replied asking for my account number so that they could investigate..so l did provide it however l haven't heard a thing from them. This was a number of months ago and yet again another example of how poor Shell is. Absolutely shocking service.
Shell Broadband charged me £108 to cancel when my mum died because the account was in my name. Then they kept adding more charges even though their email said no extra fees would be added. 1hr 32mins to cancel the service & passed to 4 different departments - it was as if no one had ever been bereaved before. Then no reply to my email via their online help, followed by over 1 hr on their online chat. I would avoid Shell Broadband.
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
Enter your ad code in the Widget Admin to display your ads here
DISCLAIMER
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. It is an entirely free to use website drawing attention to the negative side of Shell while also publishing positive news about the company. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found here on WIKIMEDIA COMMONS. Our shellenergy.website republishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner