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Shell broadband the worst ever

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021

Shell broadband are the worst ever

Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too . Avoid this at all costs

Avoid Shell Broadband

This in fact is about Shell Broadband, which isn’t listed but is part of the company. It was set up recently to milk that market and is understaffed, under-equipped and under trained. Shell was supposed to take over my phone and broadband on 8 September, but never did. They failed to answer emails (sent from a cafe’s wifi) other than with automated replies and took a minimum of 40 minutes to answer the phone (from a neighbour’s landline). When I transferred to another provider they threatened me with early termination fees! Their abysmal behaviour left me without these services for a month. It is the worst ‘customer service’ I have ever encountered, which is saying something.

I would avoid Shell at all cost

I would avoid Shell at all cost. I had the worst experience by far (and I have used BT, Virgin, EE and Post Office before). It took them 2 weeks, during which they charged me, to get the broadband working after start of the contract. It had previously worked without any issue with another provider using the same line and type of router. They attempted to charge me for a missed engineer appointment they hadn’t informed me about. When I moved home, they went out of their way to charge me more than the full remaining price of the 12 months contract, which was arguably compliant with their small print, but a very bad customer experience and unlikely to convince anyone in my position to ever do business with them again. They also charge you for the router if you don’t return it within a couple of weeks of the end of the contract.

I would advise them to people I dislike

A fine company until I moved then they don’t know their Ar%se from their elbow Sorry I have ever had to call them as this takes hours of your life away I shall not even use their petrol stations in future

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