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The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021


Please don’t get ripped off by this company they really dont give a care about any of their customers and prefer to send you to the ombudsman.

They think they can do what they want as other companies are nkw going bust.

Please stay away from Shell Energy they are terrible!!!


The customer service advisors are completely void of all human emotion. They have messed me about on multiple occasions going back to February. I’m not even a customer of this energy provider, I’m dealing with the fallout of the previous tenants of a house I moved into. This company has caused me to become so stressed with their unhelpful nature, I couldn’t help but burst into tears cause of the stress and the person on the other end of the phone hung up on me. I cannot wait to be rid of these hideous people! I know that there are issues with energy at the moment but do yourself a huge favour and do not join up to this dreadful company! Wish I could give 0 stars, they dont even deserve 1!

Shame on Shell

Whilst your operative Mia was excellent in the way she dealt with my issue 5* for her. The situation should not have arisen in the first place so the 1* (would have given no *** if I could have) was reflective at Shell’s attempt to overcharge their loyal customers who have never failed to pay for their energy. Shame on you Shell in these difficult times.

Would not recommend at all

Would not recommend at all. They seem to have no interest in new business whatsoever. Having come to the end of a 2 year contract with my provider I thought I would change and foolishly went for Shell energy. Today I have made 6 phone calls totalling over 3 hours in an attempt to provide a simple meter reading as requested so that my prearranged cap tracker deal can start. If one is lucky enough to get through to anyone don’t think you have won the battle. In my case you are transferred to another department and after half hour plus of monotonous music one is deliberately cut off and the whole process has to be repeated. After numerous attempts I could see they were not interested and called it a day leaving me to choose a reliable company that actually cares.

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