Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 April 2020.
So disgusted with this company I live…
So disgusted with this company I live alone am nearly 80 and in the winter only had my heating on for 6 hours
A day wrapped in a blanket when heating was off and went to bed early 8pm to keep warm, only had radiators
On in the rooms I use, now they are telling me they want to increase my monthly payments for gas and electricity from £83 a month to £100 a month starting 3 months before my renewal is due saying I’m £57 in debit. Have made a complaint as I am nearly 80 and can not afford the extra. Spoke on web chat said they would pass it on to complaints. Now waiting for a response. Did have a problem with smart meter took 4 months to send an engineer who told me the new one he was putting in would make no difference as they don’t use the newer update one that any energy supplier can use. Am now trying to find another supplier
With more consideration for their customers in my position. I feel all they want is to get more money from their users. I am getting I touch with my bank to stop them taking an extra £17 a month from me before my complaint has been dealt with. I can see other users have lots of problems by their reviews I have reviewed before on trustpilot and gues what I got an immediate call from them. Please keep sending in your reviews they need to be named and shamed.
Christine
