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Royal Dutch Shell in Chapter 11

Over 50 books contain references to our Shell focussed websites, or our founders Alfred and John Donovan.

One example is a book published in 2010 entitled “United States Trademark Law.”

Chapter 11 of the book is devoted to the website

The following are extracts. The entire chapter can be read here.

What is stated is not entirely accurate. We sued Shell four times for stealing ideas and Shell settled ALL of the claims, each time involving a confidentiality agreement that Shell later contravened. We also successfuly sued Shell twice for libel.

EXTRACTS FROM CHAPTER 11 is a Royal Dutch Shell gripe site and blog operated by Alfred and John Donovan, who engaged in several marketing campaigns with Shell during the 1980s and early 1990s. The father and son duo believe Shell violated intellectual property agreements and filed several law suits against Shell prior to starting several websites critical of Shell, including The site has been oft quoted in news sources and is known for its activities as an Internet leak and forum for Shell whistleblowers.

Website background

The Donovans owned a chain of petrol stations in east London and Essex, for which they created many sales promotion campaigns under their company Don Marketing.[2] In 1981, Don Marketing devised a promotional game scheme for Royal Dutch Shell called “Make Money” .[3] Because the promotion was success­ful, Don created several other promotional campaigns for Shell,[4] which led in part to Shell being identified as “perhaps the biggest user of games” in 1986.[5]

In 1992 Shell appointed a new National Promotions manager to whom Don’s pro­motional ideas were disclosed on a confidential basis. [6] In 1994, Don Marketing issued a writ against Shell with respect to a follow-up “Make Money” promotion claiming breach of confidence and breach of contract, which ended in a $60,000 settlement.[7] A second writ was issued concerning a Nintendo promotion that ran in 1993.[8]. Shell settled both claims in October 1996.[6] A third law suit was processed in 1999; however, the claimant abandoned the claim.[9]

During the course of the litigation, the Donovans founded the “Shell Corporate Conscience Pressure Group”[ 10] and accompanying gripe site, which Shell UK Media Relations responded to internally in March 1995.[11]


Internet leak

The site has been recognized by several media outlets for its role as an Internet leak. In 2008 the Financial Times published an article based on a “letter published by,”[15] which Reuters and The Times also covered shortly thereafter.[16][17] The site has also been cited several other times by the aforementioned news sources as well as others.

On October 18, 2006, the site published an article stating that Shell had for some time been supplying information to the Russian government relating to Sakhalin Il[ 18] The Russian energy company Gazprom subsequently obtained a 50% stake in the Sakhalin-II project. [ 19]

Other instances where the site has acted as an Internet leak include a 2007 IT outsourcing plan,[20] as well as a 2008 internal memo where CEO Jeroen van der Veer expressed disappointment in the company’s share-price performance.[21]


The gripe site has been recognized as a bona fide source of information regarding Shell by several news sources. In the 2006 Fortune Global 500 rankings, in which Royal Dutch Shell placed third, was listed alongside as a source of information.[22] In 2007 the site was lauded for becoming “a hub for activists and disgruntled former employees.” [2] A 2009 article called “the world’s most effective adversarial Web site. “[23] The site has been described as “an open wound for Shell.”[18]


This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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