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Shell delays payment of cost of living grants until spring, investigation finds

The Telegraph

Shell delays payment of cost of living grants until spring, investigation finds

The energy giant, which received £90,141,141 from the Government to give to customers, says the hold up is due to administrative processes

Shell has delayed the payment of taxpayer energy bill support payments to thousands of its customers, sparking criticism over its role in the cost of living crisis.

The energy giant’s household supply division says some of its 1.4 million customers will now have to wait until April, to get payments which were due in October when bills hit almost double their level a year earlier.

Shell Energy Retail blamed administrative processes for the delays, but the business department said it had ordered the regulator to investigate.

Shell, the FTSE 100 parent company, made profits of $30.5 billion in the first three quarters of 2022, helped by soaring gas prices which are crippling consumers.

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