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Dreadful, arrogant uncaring service from Shell Energy

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected. 


Shell energy are terrible. Extremely long wait to get through to speak to someone and then there is a language barrier. Also long waits for the online chats of which you never receive a transcript of what was said. STAY AWAY!

Shell Energy dreadful company

Dreadful, arrogant uncaring service from Shell Energy in respect of a vulnerable customer registered on their so-called Priority Services Register. The most uncaring company I have ever encountered in nearly thirty years as a career. No responses to complaints, no response to call back requests, lost paperwork, denial of receipts and foreign staff who cannot understand English. This company is not fit to be an energy supplier. As for renewal? Never in a million years.


… we still keep getting billed and now have been referred to a debt collector after calling shell after every incorrect attempt to bill us and every time them reassuring us to ignore them. Their mistake is now affecting my credit score as well.

I am still waiting for the transcript…

I am still waiting for the transcript of my online chat to confirm my January payment. I have also emailed twice and am getting nowhere.

Incorrect electricity usage recorded, unable to get through on phone

HI, I’ve been incorrectly billed. I’ve been trying to call most of the evening to customer services but been on hold for nearly an hour.

Shell have overcharged me a huge amount…

Shell have overcharged me a huge amount of money -nearly £2000 for one person for 2 years of electricity. In my dealings with them they have offered no satisfactory explanation and at times have bullied me…

This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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