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Shell Energy driving many customers to illness and despair

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit?

When will Ofgem intervene?

I have obtained permission to publish two further examples below which I have received.

For ease of reading, where needed, I have helped with punctuation and rectified typos.

From Jason Rhodes. 

The worst energy company ever.

I have tried to get smart meters they wouldn’t let me.

I have just had to pay them 600 pounds for the bill I supposed 2 owe as they blocked me changing company.

I am disabled with memory problems I am writing this for someone else he has nearly had a breakdown because of Shell not letting him have pre-pay meters.

They have put me in debt and discriminating me on purpose. All I want is pre-pay meters fitted.

I am a disabled man on benefits I got quarterly meters I can’t afford.

They doing nothing to help me just keep sending me huge bills I can’t afford.

I really sick and tired of this company they really are making me ill.

My mental health is suffering it’s cracking me up…

On the way now to see MP about this rubbish rip off company.

From John to John Donovan

You may recall that during my *Shell traumas, I was diagnosed with Atrial Fibrillation which my GP said was likely to have brought on by the stress and anxiety.

You may be interested in reading this related Forbes article.

I’m am still awaiting Ombudsman’s decision.

Meanwhile,  Shell is still holding me to ransom. They inexplicably reneged on their promise by refusing my gas switch (they approved the electric), so I have asked Ombudsman to stop them from charging me more than Octopus’s lower rate, since the date they blocked it.

Shell is refusing to converse with me because the complaint is with Ombudsman, and since they have not submitted any invoices for the present gas consumption, the debt is accruing, which is worrying me no end.

They are rotten to the core.

*My Shell traumas (published within this earlier article)

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