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Shell Energy an absolute shambles says customer review on Trustpilot

The featured extracts are from customer reviews about Shell Energy posted on Trustpilot on 22 Jan 2020.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. 

Don’t make the same mistake I made and use Shell Energy

The customer service for this company is non-existent, been waiting for help on call for the past 45 minutes. Never ever have I experienced such awful customer service… Avoid this company at all costs.

This company is a joke I left a review…

This company is a joke I left a review on shell last week. Called them again at 10.15 am and waited 20 minutes then a recorded message said they can call you back. It’s now 15.15 and still no call back. Their billing system is a joke… They are a joke cowboys!!!!!!

Would never go back to them poor service

Poor customer service waiting on the phone for a long time I eventually hung up…

Received a debt collectors letter for money they had already written off as I didn’t owe it.  Very very shoddy

An absolute shambles…

This company is an absolute shambles… No one is ever available to speak and no one calls you back.

Abysmal customer “service”

Avoid at all costs. Avoid shell at all costs…


It is an organised robbery: Refuse the smart meters. There is a fake date on the gas meter. I contacted the smart meters supplier and he confirms the fake date which has been sent to Ofgem. Call OMBUDSMAN ENERGY if you have the same problem.

This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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