If this review stops one person moving to Shell Energy I’ll be happy
Received in response to the article: Trustpilot Review of Shell Energy: Absolutely appalling customer service, totally inflexible, terrible communication (Name and email address supplied)
My experience with Shell Energy has been horrendous. I was previously with First Utility, who Shell Energy later acquired.
Without any communication, to inform us of the change, we had a letter from Shell Energy demanding £240 payment. Much like most of the reviews, we spent hours trying to get through to their customer service team with little success.
After only 2 weeks had passed, we had a letter from a debt collection agency chasing payment. After explaining the situation to the debt company, we were put back in touch with Shell Energy and agreed that we would pay the balance in full once a final meter read had been made.
After making the full payment, just over 2 weeks since we first were contacted by Shell, I was shocked to see that they had registered a default on my credit file. 18 months later, after a huge amount of chasing, they have finally removed the default.
If this review stops one person moving to Shell Energy I’ll be happy.
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