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Trustpilot Warning: Avoid Shell Ultrafast Broadband: What a Joke!

Trustpilot Warning: Avoid Shell Ultrafast Broadband: What a Joke!

Shell Broadband customer review posted today on Trustpilot:

Avoid Shell Ultrafast

My Shell broadband service was installed in early December, I thought I’d treat myself to an upgrade while switching.

Unfortunately since the switch the connection is down every couple of hours, each day, from anywhere from a few minutes to many hours.

Shell’s support team, while very hard to get hold of, are most friendly when you reach then, but after three engineer appointments and seemingly no case tracking of the issue, they have still not been about to indicate when the issue might be resolved, not will they permit me to a more competent supplier.

I would recommend avoiding this provider. When it’s up it’s great, but that makes no difference when the service is down.

(Submitting from a mobile as the service has now been down for 4 hours, apparently I might get an update ‘sometime next week’ – what a joke!)


Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Posted on 05 FEB 2021. and its sister non-profit websites,,,,,, and are owned by John Donovan. There is also a Wikipedia feature.

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