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Shell Energy customer reviews posted on Trustpilot: “Shell broadband is the worse company I have ever dealt with. It doesn’t work and if you complain even after several engineers interventions still doesn’t yield any positive outcome.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 17 March 2021.


Shell broadband is the worse company I have ever dealt with. It doesn’t work and if you complain even after several engineers interventions still doesn’t yield any positive outcome. Also if you decide to opt out of your contract due to inadequate service they will put you into dept with early cancellation fees. Even though They first breached the contract of not providing me what they promised. Their telephone customer service advisors are soo professional and they lie soo much it’s ridiculous. They have caused me severe emotional distress for soo many years. I advise anyone thinking of switching to SHELL BROADBAND TO STAY FAR FAR AWAY!!!

Shockingly bad broadband service!

Shockingly bad broadband service! Website is dismal. No facility to update payment details. No way to contact customer service. They never answer the phone. Chat facility doesn’t work. Contact form is a robot with no useful answers. Wifi is rubbish. Router is rubbish. All in all, Shell Broadband is rubbish. Do yourself a favour and look elsewhere.

Scam company not good at all my…

Scam company not good at all my children keep complaining about this broadband I suggest that you shouldn’t buy this coustmer service 0 I buy broadband buy 4 of march start 12 March I call and tell my 14 days coling period start 12 march but he said I charge leaving charge this company is not good I scam for 18 months I tell every one not buy shell company for anything god blessed for every one

Unresolved Dispute

Having raised a dispute on the 11th January 2021 and being assured that within the 38 day period the matter would be resolved, it still has not been resolved. It is now passed day 60 with no communication from Shell Energy. I have contacted Shell Energy and have raised a further complaint. The matter relates to Shell Energy sending the wrong meter readings to my previous supplier EON, despite me sending the readings on the day Shell Energy requested. EON confirm that Shell have still not sent them the correct readings. The result is I have been overcharged for the EON final bill and have not been given a refund on the overcharge..

This energy company is the most…

This energy company is the most expensive I’ve ever been and the online billing is not the most straightforward at all..wouldn’t recommend this energy supplier at all..I thought they were 100% renewable but how come it is still expensive?? Trying to get someone on the phone is nightmare and always passing complaints to whatever department that I don’t bloody know..very annoying!!!

This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.


  1. for all the new customers who were disappointed with any shell energy or broadband service.Stop paying any of the demands for payments and make the bastards go bankrupt.DO IT NOW FROM TODAY and make them suffer.

  2. dan oneim says:

    persuading people to sign up with Shell services is the biggest criminal con in the history of criminality ever while the fat cats are laughing at you as if it were a ponzi scheme.

  3. Duncan Murray says:

    Moved from the post office, at 18£ and billed 3 times at30/ month,3hrs on phone wrecked me+ 2×2hrs waiting in q’s. BAD, and haven’t had last bill yet…

  4. Angus says:

    i found myself with an download of 0.15mbps and an upload of 0.12mbps. simply unacceptable for that price with speeds like that it should be priced at 50p per month or maybe even free

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