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MoveTrustpilot: Absolutely horrific service by Shell Energy Broadband

Extract from Shell Energy customer review posted today on Trustpilot: “Absolutely horrific service by Shell Energy Broadband”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 10 May 2021.

Absolutely horrific service by Shell Energy Broadband

1. Shell energy has an exit fee *even after the contract period is over*. This is something they hide under their small print and forget to mention when you sign-up. This is probably the only company that tries to bleed you even after you are no longer committed.
2. In my case, I changed the direct debit and the agent confirmed it. I also got an e-mail confirming it. 8 days later, I get an sms saying there’s an unpaid bill. Apparently it takes 12 days (in the 21st century) for their systems to get updated and the agent forgot to mention that!
3. Eventually I look everywhere in the account portal for a manual payment link. Their help article says I need to click on a “Bills and Payments” link that doesn’t exist. The customer service rep says I need to call a phone number and make a payment via phone.
If this is the level of service you desire, please sign up to Shell Energy Broadband.

avoid there broadband at all cost they…

avoid there broadband at all cost they are thevies pay for superfast fibre 64mbs which im not getting anywhere near they say im getting 31mbs so less than half they say thats well within my range of 19mbs to 74mbs which is a joke im paying for 64mbs superfast fibre so 19mbs is not even fibre LAIRS AND THEIVES

This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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