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Terrible Service from Shell Energy

Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible service

Every time I contact customer services, I receive misleading and inaccurate information. I am truly regretting switching to them. Should the switch ever complete, I will seek to move away as soon as possible, and will happily pay any penalties. I feel sorry for those forced onto this firm under the supplier of last resort process.

After I switched from Sky to Shell…

After I switched from Sky to Shell broadband I’m experiencing either lost internet connection or poor connection wich I hadn’t with Sky.

Well folks you know the drill by now…

Well folks you know the drill by now cant give a zero !!blah blah it appears that shell have appointed a dedicated handler in the complaints dept called Thomas prefer the formality of a surname really as he s not my mate and i am unlikely to go to the pub with him . Sorry Thomas ! it has taken Shell Since 27th Sept to effect this . Approximately 2 weeks away from going to deadlock . I will try to speak to Thomas tomorrow at 9am and see if he has any authority to try and sort this sorry mess out as no one at Shell has thus far . Christ thought British Gas customer service was bad enough these numpties are in a league of their own . Keep you posted .

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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