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Hoodwinked by Shell Crap Broadband

8 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Wow – so not my experience

Wow, these reviews are good. I was hoodwinked into taking out another year as a ‘technical’ IT guy came on the line & said he had ‘adjusted’ it so SKYPE would work now. I know, I’m a fool to believe this trick. It doesnt work, nor does streaming & the broadband is so slow it cuts out trying to download photos on facebook. I just wanted to cancel the rest of the contract, as I’m now using a works line for everything but the cancellation fee is for the full contact length. ie I’m stuck with a crap service until July. BEWARE – no scruples about taking your money for nothing.

Not happy the Internet is much worse…

Not happy the Internet is much worse then talk talk was at least with talktalk I could get Internet in most rooms with Shell I can only get it in one room so first thing Tomorrow morning gonna cancel Shell and contact my bank to stop payment from coming out find some company that can give me Internet in all rooms very disappointed

Shell ? Hell.

Shell Broadband has the most ineffectective, illogical and uncaring customer service I have ever experienced. We have just been without phone and broadband for 18 days. It would have been less without Shell and left to Shell it could have been at leasf 29 days. And they have double charged me. ( I am 78, disabled, a registered carer yet do not qualify for their Priority Services Register) Shell as a company are dead to me.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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