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My Shell Energy Broadband has completely stopped

My broadband has failed 3 days in a row. Tried several times to call Shell – one time yesterday held in for an hour then they hung up.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John Summers: Location – SWANSEA: Date 2021-12-15

Comments

Customer sales team committed to delivery dates that were in complete contrast to dates indicated in later email. Supposed to get connected 16/12/2021. Very unlikely to get connected before end of December. Batted back and forth between sales and service team. I used the cooling off period to go with BT.

Reviewer Craig: Location – Newcastle upon Tyne: Date 2021-12-15

Comments

Woeful. Has caused me no ends of problems with work. Most of the time I have to use my phone as a hot spot. Ended up having an interview on my iPad because the internet fell off.

Terrible customer service. Tried to complain then cancel as it wasn’t working. They stated they would have to charge us.

My current account closes 5 days from post of this review. Broadband has completely stopped. Now on hold to customer services for 24 minutes.

AVOID

Reviewer: Unhappy: Location – Up north: Date 2021-12-14

Comments

Piss poor expensive no one at office wants to deal with you,no moral done for thank goodness my contact ends will not ever be renewing and the three peeps I rec and they got will not be renewing there’s either

Reviewer Emily J: Location – London: Date 2021-12-14

Comments

My broadband has failed 3 days in a row. Tried several times to call Shell – one time yesterday held in for an hour then they hung up. Don’t answer emails – zero customer service – should never have gone with them after buying from Post Office. Avoid

Reviewer james: Location – uk: Date 2021-12-13

Comments

worst internet i have ever had DO NOT GO WITH THEM please save your money and you time cause you will be on chat with them every week or resetting your router every day just to get the speeds you pay for there customer service is horried they lie to you and offer help that they end up charging 100s for. the worst internet service i have ever had

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