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Unbelievably diabolical company: No internet service now for 16 days

6 APRIL 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Unbelievably diabolical company

Unbelievably diabolical company. They have utter contempt for the customer who has a problem. Don’t answer emails, don’t answer chat, keep you hanging on the phone for hours, hang up on you, don’t escalate complaints. No internet service now for 16 days with no hope of resolution as can’t get past the front line army of workers. Had one engineer out, but Shell ignored his report because it was worded incorrectly. The second engineer never arrived. Complaints are closed without being acknowledged or addressed. No one calls you back or tells you what’s happening. Customer service operators all tell you something different. This company excels at winding up its customers by deflecting, obstructing, distracting and threatening to charge you financially if you try to leave. They behave like a gang of bullying thugs. I’ve found it extremely upsetting and distressing. Although they are at fault, I fear they will try and extort money out of me. I just want to leave as soon as possible.I was transferred without my knowledge from the post office. I will leave as soon as my contract has finished.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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