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Worst broadband company ever used

Worst broadband company ever used. If I could give zero I would. Speed awful. Over 1 hr wait times phone calls 2 mpxl download speed and awful customer service.

6 APRIL 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Worst broadband company ever used

Worst broadband company ever used. If I could give zero I would.
Speed awful.
Informed by them after being switched from the post office that contract had finished so then transferred to sky.
Then told £56 charge for ending contract early.
After 4 hrs of calls ( three times asking to be called back by a supervisor which they never did), leaving a complaint online customer service which they did not respond to and then being charged £56 I would never recommend them. Over 1 hr wait times phone calls 2 mpxl download speed and awful customer service.
Good luck if you have an issue. ( sky in the meantime have been brilliant, easy to contact and super helpful)

Been on to Shell again this afternoon

Been on to Shell again this afternoon. 2.5 hours on live chat with no resolution. Was supposed to have a meter reader come out today between 12 & 4. Nothing. No contact to advise they weren’t coming. CS as before is absolutely abysmal. Have told them to get a manager to ring me & tell me someone is coming tomorrow instead, but I won’t hold my breath. Next step is the Ombusman. I’ve had enough!

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company

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