Shell Energy Intermittent Broadband

Detailed Energy Broadband Reviews recently posted on broadband.co.uk

At best I received intermittent service usually completely unusable wifi. My WiFi dropped out over 80 times in a 12 hour period. The only thing part of shell energy broadband that works correctly is the billing department.

Reviewer Margaret: Location Horwich Date 2022-09-27

Comments

Just Shocking service via phone I have been left on hold now for over 25 minutes all to ask a simple question to a technician so annoying ! Why the handler could not just have found out for me I don’t know he’s just left me on hold to them , the answer for my question question will be a simple yes or no, still waiting as I type this, just this minute answered my call and the was answer was yes an all okay grrrrr.

Reviewer Zoe Hawkins: Location Thornaby: Date 2022-09-24

Comments

At best I received intermittent service usually completely unusable wifi. My WiFi dropped out over 80 times in a 12 hour period. The only thing part of shell energy broadband that works correctly is the billing department. Do not consider becoming a shell customer in my opinio.
They shouldn’t be allowed to do business. They expect to be paid for a unusable service. In the last 10 days I’ve had working wifi for less than 8 hours. Outrageous con job in my opinion. I can not compare them to any other provider I’ve been with over the years. Unusable wifi isn’t being provided with any thing.

Reviewer Naushad Tahsildar: Location Oxford: Date 2022-09-24

Comments

Honestly if I could give lower than one I would. Not surprisingly to see so many bad reviews. Pathetic customer service and absolutely useless broadband service. Gets disconnected so many times, it’s slow and poor response and even if it is their fault they will not agree.i wish I had never subscribed to it.

Reviewer Karl Smith: Location Lincolnshire: Date 2022-09-24

Comments

Absolutely terrible, literally counting the days when I can switch to a new provider, actually makes me miss AOL dial-up

Reviewer Rory: Location Uk: Date 2022-09-24

Comments

A truly shocking company AVOID at All costs customer service is an absolute joke staff don’t understand English they are requesting that I return the router which I did 4 months ago thank God that I kept the proof

Reviewer Nicholas Branston: Location Boston: Date 2022-09-23

Comments

Shell Broadband just took £35 out of my account for not returning their router. It was returned to them. Never had this with any other SP. They also messed up the closing down of my account which cost me another load of money. The broadband was fine. Customer Service very poor. Decide for yourself if you think Shell is the best available – I didn’t, so I moved to another company.

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