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Posts from ‘October, 2022’

Shell Energy Broadband Unreliable and Slow

Detailed Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Estel: Location London: Date 2022-09-27:

Comments

Terrible customer service, the likelihood of speaking to someone in less than an hour is close to zero, not to mention if you do manage to reach through to someone they might hang up on you imediately – extremely frustrating! My broadband has been unreliable and slow since the start of my contract and had to have multiple engineer visits. You have tried charging me for the latest one whereas a fault has indeed been found on the line. Your company is simply trying to steal money from honest people and this is absolutely appalling… One advice – never sign up with Shell Energy, run! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell set to plough £1.3bn in Qatari natural gas project as it looks to bolster energy security and transition to net zero

This is MONEY.co.uk.

Shell set to plough £1.3bn in Qatari natural gas project as it looks to bolster energy security and transition to net zero

Shell is ploughing £1.3bn into a Qatari gas project in a huge boost to supplies. The oil giant will take a 9.4pc stake in North Field South, which will expand Qatar’s liquified natural gas output by 16m tons a year.

Qatar is trying to consolidate its position as the world’s biggest natural gas exporter by ramping up capacity from 77m tons per year to 126m tons per year by 2027.

There has been a surge in demand for natural gas, which is seen as a key pillar of the world’s transition to net zero CO2 emissions. Shell boss Ben Van Beurden said its investment in the gas field, run by stateowned QatarEnergy, will help bolster energy security and the transition to net zero. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Malabu Oil Scandal: International Organisations File Appeal At The Hague, Demand Fresh Probe Of Shell

Malabu Oil Scandal: International Organisations File Appeal At The Hague, Demand Fresh Probe Of Shell Company, Managers

October 24, 2022

Three non-governmental organisations, Re:Common (Italy), HEDA Resource Centre (Nigeria) and Corner House (UK) on Monday announced that they had filed a complaint at the Court of Appeal in The Hague challenging the decision by the Dutch Prosecutors Office to drop its investigation of Shell and Shell management relating to alleged corruption in Nigeria.

The Complaint was filed by the Dutch law firm Prakken pursuant to Article 12 of the Dutch Code for Criminal Procedure.

Article 12 permits interested parties to challenge prosecutorial decisions not to investigate or prosecute an alleged crime.

In 2017, the three NGOs sought an investigation by the Dutch Prosecutors Office into Shell’s involvement in the 2011 acquisition of the exploitation rights to the Nigerian oil block OPL245. They have since submitted further concerns relating to Shell’s divestments of oil mining licences in the Niger Delta.

Separately, Shell also reported a senior manager to the Dutch Prosecutors Office for bribery relating to one of the oil field divestments. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell could start profit slowdown as Labour pushes to expand windfall tax

CITYA.M.

Shell could start profit slowdown as Labour pushes to expand windfall tax

: MONDAY 24 OCTOBER 2022 4:13 PM

The historic profit run from oil and gas titans is expected to slow down this week, when Shell unveils its latest results.

Producers are grappling with both inflation and suppressed demand amid growing expectations of a global recession.

Shell has warned ahead of its third quarter update this week that earnings will likely be dented by a sharp hike in refining costs and weaker natural gas trading.

In an update earlier this month, it revealed indicative refining margins dropped to $15 a barrel compared with $28 a barrel in the previous three months of trading.

The energy giant will update investors on its performance this Thursday, the first in a wave of results from oil and gas giants over the coming days.

Rivals BP, Chevron, Exxon Mobil, Equinor and Saudi Aramco will also announce their results over the coming days – offering markets a flurry of data on the latest conditions in the fossil fuel sector. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Intermittent Broadband

Detailed Energy Broadband Reviews recently posted on broadband.co.uk

At best I received intermittent service usually completely unusable wifi. My WiFi dropped out over 80 times in a 12 hour period. The only thing part of shell energy broadband that works correctly is the billing department.

Reviewer Margaret: Location Horwich Date 2022-09-27

Comments

Just Shocking service via phone I have been left on hold now for over 25 minutes all to ask a simple question to a technician so annoying ! Why the handler could not just have found out for me I don’t know he’s just left me on hold to them , the answer for my question question will be a simple yes or no, still waiting as I type this, just this minute answered my call and the was answer was yes an all okay grrrrr. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy – a company with ZERO compassion

24 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

COMPANY WITH ZERO COMPASSION

I recently contacted shell energy about my mother in laws phone . we canceled her phone as she has gone into end of life care .they then send a threatening letter stating they want there router back .I respond to them stating my mother in law has never had broadband or a router . they ask for extra info gave them that then they say they cant discuss as we are not the account holder .which bit off she is in a hospice on end off life care dont they understand !!!!! nice to see a company with compassion not this company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe faces long-term pain from energy crisis: Shell CEO

AFP

Europe faces long-term pain from energy crisis: Shell CEO

23 Oct 2022

Doha (AFP) – Europe faces painful “industrial rationalisation” due to its energy crisis that risks political trouble, the head of Shell warned Sunday, as the oil giant joined a natural gas project in Qatar.

Shell chief executive Ben van Beurden agreed a deal for a 9.3 percent stake in Qatar Energy’s North Field South project, that will play a major role in the Gulf state’s effort to increase liquefied natural gas (LNG) production by 50 percent in the next five years.

At the signing ceremony in Doha, van Beurden said European industry face taking a major hit from the energy crisis, worsened by the Russian invasion of Ukraine.

Europe has reduced consumption “quite effectively, quite significantly” following the loss of 120 million tonnes of Russian gas a year, van Beurden said, but “a lot of this reduction is achieved by switching off industry”.

Europe has desperately searched for quick alternatives to Russian gas, but van Beurden said Europe would need large amounts of LNG for decades. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Useless Shell Energy Broadband

22 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Useless

Useless. I signed up for broadband but cancelled in the 14 day grace period because their customer service was so bad. Now they have referred me to their collection department and are hounding me for money, but will not send me any bills or evidence that I owe them money. Avoid them at all costs. There are awful to deal with on the phone too.

Date of experience: 22 October 2022 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Loses Dutch Appeal Over Misleading Carbon Emission Ads

Shell Loses Dutch Appeal Over Misleading Carbon Emission Ads

(Bloomberg) — Shell Plc lost its appeal against the Dutch advertising watchdog’s ruling that an ad campaign that promoted carbon-dioxide emission credits was misleading and must be withdrawn.

Bloomberg News: Diederik Baazil and Cagan Koc: 21 Oct 2022

(Bloomberg) — Shell’s advertisements offer customers the option to pay extra for their fuel, with the money going to buy credits in emission-reduction projects that “compensate” for the pollution generated. The ads are a reboot of a similar campaign last year that the regulator also deemed misleading. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Awful Broadband Experience from Shell Energy

20 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful Broadband Experience

Shell Energy Broadband
They have the worst routers that I’ve encountered in many many years. They take weeks, literally weeks, to respond to requests for assistance. They keep sending your the same rubbish routers, even when you’ve already tried the same one and it didn’t work – they don’t read your history. Their phoneline opening hours are rubbish. Avoid. Avoid. Avoid. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Ofcom reveals the UK’s most complained-about broadband providers – with Shell Energy topping the list

DAILY MAIL

Ofcom reveals the UK’s most complained-about broadband providers – with Shell Energy topping the list

By 

SHIVALI BEST FOR MAILONLINE read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband named worst provider for customer service

According to Ofcom, Shell Energy Broadband was the broadband provider that caused the most complaints, topping the table with 31 complaints per 100,000 customers – up from 22 complaints per 100,000 in the previous quarter when it was also the most-complained about provider across all of the sectors Ofcom monitors. Shell Energy Broadband customers’ complaints were usually due to issues with complaints handling.

Which?

Shell Energy Broadband named worst provider for customer service read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy generates most broadband and home phone complaints to Ofcom

Shell Energy generates most broadband and home phone complaints to Ofcom

Shell Energy generated the most customer complaints about broadband and landlines between April and June this year, new figures from telecoms regulator Ofcom show.

For its broadband services, the firm generated 31 complaints per 100,000 customers during the period – almost three times higher than the industry average.

Shell Energy also averaged 23 complaints per 100,000 for its home phone services – four times the industry average – with the most common reason for complaint across both services being how the company handled customers’ complaints. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Another departing Shell leader seeking redemption?

Another departing Shell leader seeking redemption?

By John Donovan

Departing Shell Plc CEO Ben van Beurden seems to be seeking redemption in his closing period with the energy giant.

THE GRONINGEN SCANDAL

BvB now admits that Shell should have pulled out of the controversial earthquake-blighted Groningen project operated by NAM – a Shell-Exxon joint venture company.

According to Reuters: “A damning report in 2015 from the independent Dutch Safety Board had accused the government and the field’s operators of ignoring the threat of earthquakes linked to the field for years.” 

As regular visitors to this website know, we have been drawing attention to the Groningen scandal for many years. Thousands of properties have been damaged. As a consequence, Dutch prosecutors are pursuing litigation against NAM. Tens of thousands of Groningen residents are eligible for compensation for earthquake damage. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband Slow and Useless

Avoid at all costs, I use to be with the post office which was fine, but it got taken over by shell, the router was slow and useless and the customer service is shocking…

15 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

The worst customer experience ever

Was with Post Office broadband (not great). They transferred to Shell Energy Broadband. It can take over an hour to speak to Shell tech support, you have to go through general customer services first. The broadband service is unreliable. It stops working and the router shows a large red light. They were supposed to send an engineer but nobody knocked on the door, day wasted. Fault not fixed it seems, no follow up email. I returned the original Post Office router to them via the Post Office, but they kept emailing me telling me they had not recd. it and telling me I was going to be charged £35. I am terminating my contract. I will never use Shell for anything again. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Dutch prosecutors to pursue pollution case against Shell-Exxon gas venture

Dutch prosecutors to pursue pollution case against Shell-Exxon gas venture

By Syndicated Content Oct 12, 2022 | 7:53 AM

AMSTERDAM (Reuters) -Dutch prosecutors said on Wednesday they will pursue a pollution case against NAM, a joint venture of Shell and ExxonMobil that operates gas fields in the Netherlands.

The prosecutors “(suspect) NAM of injecting waste streams from natural gas extraction into the deep subsurface without a permit”, a statement from their office said.

Prosecutors say they believe the company took waste products from natural gas extraction in the North Sea, then processed and injected them into empty gas fields in the province of Groningen.

A spokesperson for NAM said the company would respond later on Wednesday.

Reuters reported last month that Shell And ExxonMobil have put their 50-50 venture up for sale, with expected proceeds of over $1 billion.

NAM started producing natural gas in 1963 following the discovery of the giant Groningen field, which was a major source of gas for the Netherlands and Europe for decades.

But extraction has been almost completely wound down in the past 10 years as tremors blamed on drilling damaged buildings and prompted protests by residents and campaigners. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.